“Our policy wording was changed to expand the exclusions clause AFTER we took out the policy. We were not advised that "commuting" was expanded to include travel to education. I am sure this is poor practice and the change would negatively affect many policy holders.”
“Very happy with the quote, cheaper than everyone else.
Having problems viewing my policy on their website though. I have tried several times and nothing is showing.”
“Customer service experience is truly shocking. I spent over half an hour this morning advising the administrator that I needed to declare a windscreen claim from 3 years ago - I had forgotten about it when taking out the two polices I have with Go Girl. This is the second time I've contacted them in the last week and when you eventually get through to someone, they have clearly employed the cheapest people they can - in my day they would have been referred to as the YTS trainee. Competitive pricing, yes, but god help me if I need to make a claim.”
Thank you for your feedback, sorry to hear that things have not gone smoothly. We would like to look into this for you, please could we trouble you to drop us an email with more information to gogirlfeedback@sabre.co.uk
“Affordable, which allowed me to add my son to my insurance as a first time driver. Process was clear and thorough. Pricing straightforward to add on breakdown cover etc. Delighted as the whole experience was easy to complete.”
“The quotation process was clear and easy, although I didn't need to speak anyone it was a very customer friendly process with access to all documentation instant.”
“Price was very competitive with the going rates. Fast and efficient website to fill in details and complete insurance. The website was very user friendly and was easy to use for a non tech savvy person like myself. Had a call with customer services and was taken to a friendly team member without having to wait long at all. Overall good review so far however I cannot comment on anything else as I have only recently taken a policy out with Go Girl.”
“Received a renewal quote at £840. Price for new business on CTM for exactly the same risk was £770. I emailed you with these details asking if you wanting to do the renewal at that price and save your CTM fee. Response I got was - no thanks we don't "rate match". So firstly it's very disappointing that you have no reward for loyalty charging 10% more for the same risk and then not understanding that I was trying to be helpful.
Nothing wrong with the new business rate - still the best in the market.”
Thank you for this feedback. If you would like to email us at gogirlfeedback@sabre.co.uk with some more information then we would like to look into this for you.
“very competitive quote and easy to use online service. Also very impressed to see that if anyone has negative feedback this is addressed very swiftly by the online team”
