“Abysmal and unfriendly customer services, no customer focus at all, just want your money. Was charged for accidentally cancelling the wrong direct debit (I cancelled new policy by mistake rather than old) but made the payment by card just 1 day later and reinstated the direct debit. First offence and genuine mistake but customer services inflexible, unfriendly (bordering on rude) and unhelpful. Complaints process much the same. I hate to think of the experience should you actually need to claim. AVOID THIS DREADFUL COMPANY AT ALL COSTS.”
Hi Karen, We are sorry to see this review and would like to investigate this further. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.
“I called to cancel my policy a month before it was due for renewal and received an email from the company to confirm they had received instruction not to renew my policy.
Subsequently a payment was taken from my bank account for a new policy.
I called go girl to ask why this had happened and ask for the money to be returned to my account. They accepted that they had received the instruction NOT to renew my policy and put it down to human error, I was then told it would take roughly a week for the money to be returned to me.
A week later and I still have not received a refund of the money that should not have been taken from my account. Again I called the contact centre and this time was told that there should have been a request put in for a refund which hadn't happened and it would now take up to a further 7 days for a refund to be processed and in my account.
I am extremely dissatisfied with this service and it has left me feeling like I have been stolen from and my requests (although have been dealt with by trained customer service people) have been totally ignored and I am still left out of pocket.
They have told me that any bank charges incurred will be reimbursed but this to me should be a given as I would not have incurred these if it weren't for their errors.
Would not reccomend this company purely for the errors they have made, this would concern me greatly now if I had to actually make a claim.”
Hi Emma, Sorry to hear of the issues you have mentioned in the review. Please can we trouble you to send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk in order for us to locate the policy record and investigate. Many thanks.
Hi There, thanks for the review and apologies to hear we've not been competitive for you. Please can you email a quote reference to gogirlfeedback@sabre.co.uk?. Thanks in advance.
“We had to use the insurance after my son suffered a prang. They were terrible at updating us, we had to phone them every time. We heard from the car hire company that the car had been written off. It remains to be seen if they deal with the financial side with more professionalism. I would not recommend them”
Hi There, Thank you for leaving us a review and apologies to hear of the experience you have had so far. In order for us to investigate and feedback to the relevant department please can you send a policy number or claims reference to gogirlfeedback@sabre.co.uk? Many thanks.
“wouldnnt even give them one star !! cancelled my policy claiming not to have been sent any documents (which they have been sent emails, and we have received read receipts) and are not going to refund fairly - taking nearly half of what a years insurance cost for 2 months use - girl who answered the phone was useless and APRIL the supervisor was unfair and tried to palm off responsibility to every one she could possibly think of. dreadful, dreadful service and theyve not heard the last from us - will take to the small claims court. do not use this insurance as youll regret it. crooks!”
Hi Sophie, Sorry to see this review. We would like to investigate this further. Please can we trouble you to send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.
Hi Jane, Sorry to see this review. We are in receipt of another review from you through a different review site, to which we have responded to. Please can we trouble you to send a policy number or vehicle registration to gogirlfeeedback@sabre.co.uk and we will investigate. Kind regards.
Hi There, We are sorry to this review and would like to investigate this. Please can you send some more information to gogirlfeedback@sabre.co.uk. Please provide us with your name/postcode and vehicle registration. Thanks in advance.
“AVOID, AVOID, AVOID
What an absolute disgrace. I would have left two stars if that was possible
Searched for quote to add my 17yr twins onto my car insurance. Quoted £98 which was a acceptable. One has now passed and the increase in premium was £3600. The only other option is to take them off at an astronomical £185 + £25 admin fee. Pay £42 deposit or insurance will be cancelled within 7 days. They state that they offer discounts for learner drivers but nowhere on their site does it state that this is the case. I was told it was I the t's and it's and when I asked for a copy i was told it was a mistake.
I would recommend Marmalade for your learners. A little expensive overall but well worth it.
I understand that as a parent of a youg driver it will be expensive but a complete lack of transparency and honesty has left me feeling very bitter regarding GoGirls policy and procedure but what is absolutely horrendous is one really dissapointed young adult. Can't wait to see what happens when the next one passes!”
Hi There, We are sorry to see this review. Please be advised we have also received this review through another review site and have responded. In order for us to locate the correct policy, please can you send a policy number to gogirlfeedback@sabre.co.uk and we will investigate.
“I have been with Go Girl since January this year, recently my Citroen C1 broken down and I forced to change my car, In the interest of keeping the premium down and to incur to much charges I found the same type of car, Peugot 107, same size engine, same seats, same shape, same category of insurance but different colour 2 Years younger. I have rung a few insurance companies whom advised that they would have only charged an admin fee of £25 But NO Go Girl charged a £150 for another 6 months. What a con. Thanks for nothing GO Girl”
Hi There, We have received this same review via a different review site and have responded to you. We will need to locate the correct policy record to investigate. Please send a policy number to gogirlfeedback@sabre.co.uk. Many thanks.
“I have been with Go Girl since January this year, recently my Citroen C1 broken down and I forced to change my car, In the interest of keeping the premium down and to incur to much charges I found the same type of car, Peugot 107, same size engine, same seats, same shape, same category of insurance but different colour 2 Years younger. I have rung a few insurance companies whom advised that they would have only charged an admin fee of £25 But NO Go Girl charged a £150 for another 6 months. What a con. Thanks for nothing GO Girl”
Hi Stephen, We have also received this review via a different review site and have responded to you. Please send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will investigate. Many thanks.
“If I could rate them a 0 I would. Called to find out about my renewal quote, greeted by a rude call handler, unclear advice and confusion through lack of communication on the company's side. I was also given three completely different prices (£823, £954 and £1067) and no one could tell me why.
Decided to go with another insurer and save myself the hassle of dealing with GoGirl.
Avoid at all costs!! Nothing but hassle with them!!”
Hi Ashleigh, We are sorry to see this review and would like to investigate. Please can we trouble you to send your policy reference or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.
“Poor service. I insured a car, sent all the documents off required to drive. I had an international licence. When it came to renewal time, they demanded a UK licence even though my international licence had been fine previously. They cancelled my insurance even though DVLA stated he could drive in the UK. They happily took my money though.”
Hi There, Sorry to see this review. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will investigate. Thanks in advance.
“Well If I can give less than a star I would do
I got my policy on an international license with a reasonable premium
At the last month of my policy I got my UK license and when I called to update my license the changed my premium and charged me extra 245 £ with no options what so ever
And If I refused this premium I am not insured and My policy is not valid till I pay this amount which left me powerless
Very bad experience when you call to update your license to a full UK which means that you are more qualified and more competent in your driving and then you find that you need to pay 245 pounds or you are not insured
I am not going to renew or have a policy with this company again”
Hi There, We are sorry to see this review. Please send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will take a look. Many thanks.
Sorry to see this. If you would like us to look into anything please feel free to drop us an email with your details to gogirlfeedback@sabre.co.uk thanks
“Got provisional cover for my daughter then 15 days later she passed her test. Premium shot up from £1000 to £3500 and because over the 14 days cool off, they would not refund the £170 deposit so a couple of hours driving cost me quite a lot.”
Hi David, We are sorry to see your review. Please can you send an email with your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk so we can investigate this.
Kind Regards
“Warning, ladies! They are crooks: we called them to change our home address and they decided that they needed to charge us an extra £800 (plus a 200 deposit) on top of the extortionate price that I’m already paying, to do so. GoGirl: They protect your handbag while they steal from your bank account. This is absolutely shocking.”
Hi Pauline, Sorry to see this review. Please send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will take a look. Many thanks.
“Just now
Terrible customer services
Terrible customer services, rude staff and extortionate prices for a late payment. Double what banks charge. Their staff refused to offer me any assistance and even went so far as to argue with me.
Cannot wait till the policy expires and I do not have to use them again.
AVOID AT ALL COSTS.....”
Hi There, We are sorry to see this review and would like to investigate. Please can you send us a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Thanks in advance.
“Shockingly bad customer service at every stage, rude and/or inept callcentre staff. The cheap insurance wasn’t worth the hassle. Following a formal written request to change my address - to which I received a response - I have found out today that Go Girl failed to update my address details 9 months ago. They the informed me that as a gesture of goodwill they would commence the increased payment as of next month only, when in fact all risk factors had gone down. The rep I spoke to had the demeanour of a surly 15 year old hauled in front of the headteacher to explain why she had cigarettes in her school bag. When I asked to speak to her superior I was told she was the manager. Shockingly bad, I will never use this company again.”
Hi Laura, Sorry to see this. We have also received this review on a different review site and have responded to you. Please can you send us a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.
