Name: Go Girl Insurance
Address: 150 South Street, Dorking, 150 South Street, Dorking, Surrey
Rating: 4.44

“DREADFUL MONEY STEALING UNFAIR CROOKS”

“wouldnnt even give them one star !! cancelled my policy claiming not to have been sent any documents (which they have been sent emails, and we have received read receipts) and are not going to refund fairly - taking nearly half of what a years insurance cost for 2 months use - girl who answered the phone was useless and APRIL the supervisor was unfair and tried to palm off responsibility to every one she could possibly think of. dreadful, dreadful service and theyve not heard the last from us - will take to the small claims court. do not use this insurance as youll regret it. crooks!”

Helpful Report

Hi Sophie, Sorry to see this review. We would like to investigate this further. Please can we trouble you to send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“I think Go car was a poor choice for car insurance, they lost paperwork 5 times and tried to increase the premium one month in. would not recommend.”

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Hi Jane, Sorry to see this review. We are in receipt of another review from you through a different review site, to which we have responded to. Please can we trouble you to send a policy number or vehicle registration to gogirlfeeedback@sabre.co.uk and we will investigate. Kind regards.

“Took over one thousand pounds and then claims that my details do not exist. Absolute trash. Useless customer service. Not even worth one star.”

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Hi There, We are sorry to this review and would like to investigate this. Please can you send some more information to gogirlfeedback@sabre.co.uk. Please provide us with your name/postcode and vehicle registration. Thanks in advance.

“AVOID, AVOID, AVOID What an absolute disgrace. I would have left two stars if that was possible Searched for quote to add my 17yr twins onto my car insurance. Quoted £98 which was a acceptable. One has now passed and the increase in premium was £3600. The only other option is to take them off at an astronomical £185 + £25 admin fee. Pay £42 deposit or insurance will be cancelled within 7 days. They state that they offer discounts for learner drivers but nowhere on their site does it state that this is the case. I was told it was I the t's and it's and when I asked for a copy i was told it was a mistake. I would recommend Marmalade for your learners. A little expensive overall but well worth it. I understand that as a parent of a youg driver it will be expensive but a complete lack of transparency and honesty has left me feeling very bitter regarding GoGirls policy and procedure but what is absolutely horrendous is one really dissapointed young adult. Can't wait to see what happens when the next one passes!”

Helpful Report

Hi There, We are sorry to see this review. Please be advised we have also received this review through another review site and have responded. In order for us to locate the correct policy, please can you send a policy number to gogirlfeedback@sabre.co.uk and we will investigate.

“I have been with Go Girl since January this year, recently my Citroen C1 broken down and I forced to change my car, In the interest of keeping the premium down and to incur to much charges I found the same type of car, Peugot 107, same size engine, same seats, same shape, same category of insurance but different colour 2 Years younger. I have rung a few insurance companies whom advised that they would have only charged an admin fee of £25 But NO Go Girl charged a £150 for another 6 months. What a con. Thanks for nothing GO Girl”

Helpful Report

Hi There, We have received this same review via a different review site and have responded to you. We will need to locate the correct policy record to investigate. Please send a policy number to gogirlfeedback@sabre.co.uk. Many thanks.

“I have been with Go Girl since January this year, recently my Citroen C1 broken down and I forced to change my car, In the interest of keeping the premium down and to incur to much charges I found the same type of car, Peugot 107, same size engine, same seats, same shape, same category of insurance but different colour 2 Years younger. I have rung a few insurance companies whom advised that they would have only charged an admin fee of £25 But NO Go Girl charged a £150 for another 6 months. What a con. Thanks for nothing GO Girl”

Helpful Report

Hi Stephen, We have also received this review via a different review site and have responded to you. Please send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will investigate. Many thanks.

“If I could rate them a 0 I would. Called to find out about my renewal quote, greeted by a rude call handler, unclear advice and confusion through lack of communication on the company's side. I was also given three completely different prices (£823, £954 and £1067) and no one could tell me why. Decided to go with another insurer and save myself the hassle of dealing with GoGirl. Avoid at all costs!! Nothing but hassle with them!!”

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Hi Ashleigh, We are sorry to see this review and would like to investigate. Please can we trouble you to send your policy reference or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“Poor service. I insured a car, sent all the documents off required to drive. I had an international licence. When it came to renewal time, they demanded a UK licence even though my international licence had been fine previously. They cancelled my insurance even though DVLA stated he could drive in the UK. They happily took my money though.”

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Hi There, Sorry to see this review. Please can you send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will investigate. Thanks in advance.

“Well If I can give less than a star I would do I got my policy on an international license with a reasonable premium At the last month of my policy I got my UK license and when I called to update my license the changed my premium and charged me extra 245 £ with no options what so ever And If I refused this premium I am not insured and My policy is not valid till I pay this amount which left me powerless Very bad experience when you call to update your license to a full UK which means that you are more qualified and more competent in your driving and then you find that you need to pay 245 pounds or you are not insured I am not going to renew or have a policy with this company again”

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Hi There, We are sorry to see this review. Please send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will take a look. Many thanks.

“Very happy to take your money but when it came to an accident they were terrible”

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Sorry to see this. If you would like us to look into anything please feel free to drop us an email with your details to gogirlfeedback@sabre.co.uk thanks

“Got provisional cover for my daughter then 15 days later she passed her test. Premium shot up from £1000 to £3500 and because over the 14 days cool off, they would not refund the £170 deposit so a couple of hours driving cost me quite a lot.”

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Hi David, We are sorry to see your review. Please can you send an email with your policy number or vehicle registration number to gogirlfeedback@sabre.co.uk so we can investigate this. Kind Regards

“ferhan ismail”

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“Warning, ladies! They are crooks: we called them to change our home address and they decided that they needed to charge us an extra £800 (plus a 200 deposit) on top of the extortionate price that I’m already paying, to do so. GoGirl: They protect your handbag while they steal from your bank account. This is absolutely shocking.”

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Hi Pauline, Sorry to see this review. Please send a policy number or vehicle registration to gogirlfeedback@sabre.co.uk and we will take a look. Many thanks.

“Just now Terrible customer services Terrible customer services, rude staff and extortionate prices for a late payment. Double what banks charge. Their staff refused to offer me any assistance and even went so far as to argue with me. Cannot wait till the policy expires and I do not have to use them again. AVOID AT ALL COSTS.....”

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Hi There, We are sorry to see this review and would like to investigate. Please can you send us a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Thanks in advance.

“Shockingly bad customer service at every stage, rude and/or inept callcentre staff. The cheap insurance wasn’t worth the hassle. Following a formal written request to change my address - to which I received a response - I have found out today that Go Girl failed to update my address details 9 months ago. They the informed me that as a gesture of goodwill they would commence the increased payment as of next month only, when in fact all risk factors had gone down. The rep I spoke to had the demeanour of a surly 15 year old hauled in front of the headteacher to explain why she had cigarettes in her school bag. When I asked to speak to her superior I was told she was the manager. Shockingly bad, I will never use this company again.”

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Hi Laura, Sorry to see this. We have also received this review on a different review site and have responded to you. Please can you send us a policy number or vehicle registration to gogirlfeedback@sabre.co.uk? Many thanks.

“Poor service ,inadequate staff ,worst company to have an insurance with .Stay well clear”

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Hi Tracey, We are sorry to see this review and would like to investigate your concerns. Please can you email us at gogirlfeedback@sabre.co.uk with your policy number and we will investigate. Thanks in advance.

“I had been with go girl for 5 years and had no problems with them until I actual needed to use them because of an accident I was in. Not only did they not do a single thing to help me while my car was out of use they used to take money and change things about my policy without informing me. My accident occurred 200miles away from home and resulted in my car door being ripped off, meaning the whole side of my car was exposed to the elements while it was heavy snow this spring. I could not return home for 4 months (1. as i didn't want to leave my car unsecured in the middle of nowhere and 2. i had no way home as i couldn't drive my car) while i saved up enough to buy a new car door and have it fitted. They didn't even help me arrange a pick up to take me the garage to to get the door fitted. I had to drive my car with no door to the garage. Not a hint of care for the customers. This accident happened in March and i have still not received anything regarding the outcome, the only reason i found out they changed no claims was because i was trying to apply for new insurance with a different company. Basically, I wouldn't recommend using this insurance company, the low price may be very appealing at first but there's a reason they're so cheap because they don't actually do anything to help when you need them.”

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Hi There, we are very sorry to see this review and would like to investigate this further. In order for us to locate the correct policy please can you send your policy number or claims reference to gogirlfeedback@sabre.co.uk? Kind regards Gogirlfeedback.

“Absolute money grabbing idiots! Taking money from my sister for a claim when no claim was made! Then refusing to let her have it back! I’m going to plaster this on every site to stop other poor people falling into the trap of using this pathetic company!”

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Hi Reece, Please can you send your sister's policy number or claim reference to gogirlfeedback@sabre.co.uk and we will investigate? Many thanks

“Extremely poor communication skills with those on the phone failed to explain what was an acceptable form of proof for no claims bonus and then wanted to charge me extra due to miscommunication tried to say "my best options" although neither benefited me so unfortunately cancelled my policy and found a new provider”

Helpful Report

Hi Billie, We are very sorry to see your review. Please could you send us an email to gogirlfeedback@sabre.co.uk with your policy number, so we can investigate this further. Kind Regards.

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Go Girl Insurance Reviews