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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to Megan today, they were very helpful and friendly. Quick and supportive responses. Resolved my issues well. Great customer service!”

Posted 2 years ago

Hello Caitlin, thank you so much for your review! We are glad Megan provided quick, helpful and friendly customer service and your issues were resolved. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 2 years ago

“quick and easy reply and always on hand to help”

Posted 2 years ago

Hello, Thank you very much for your review! we are glad you have found our customer service quick, easy and helpful. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Lee was super helpful and accommodating. Provided plenty of information and helped with pricing”

Posted 2 years ago

Hi Morgan, thank you very much for your review! We are glad that you found Lee to be helpful and accommodating, I will make sure this gets fed back to Lee. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Good customer service helpful staff (Sophie)”

Posted 2 years ago

Hi Kajal, thank you for your review, we are glad you found Sophie's customer service helpful. I will make sure this gets fed back to Sophie. Have a great day. Anu @ Carrot

Posted 2 years ago

“Excellent platform”

Posted 2 years ago

Hi Kenwell, Thank you so much for your review, we are glad you are happy with our platform. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Terrible insurance company. Always a minimum 30 minute wait for live chat. They cancelled my insurance because I hadn’t sent off my provisional for a full license and gave me back not even half of my premium.”

Posted 2 years ago

Hi Brandon, Thank you for your review, we do appreciate all customer feedback. We have now contacted you to discuss your concerns in more detail. Thanks - Chris @ Carrot.

Posted 2 years ago

“Megan provided quick efficient customer service”

Posted 2 years ago

Hello, thank you so much for your review! We are glad Megan provided quick and efficient customer service. I will make sure this gets fed back to Megan. Have a great day! Chris @ Carrot.

Posted 2 years ago

“The staff are always friendly and help with your questions straight away! Great customer service.”

Posted 2 years ago

Hello Dylan, Thank you so much for your review, we are glad you always find our staff friendly and helpful with your questions. Your feedback is appreciated. Have a lovely day. Anu @Carrot

Posted 2 years ago

“Always amazing customer service!”

Posted 2 years ago

Hello, Thank you so much for your review, we are glad you are happy with our service. Have a lovely day. Anu @ Carrot

Posted 2 years ago

“Claire M (Customer Service I believe) is amazing. She has awesome customer service skills and is very kind and helpful!! I would definitely recommend Carrot online chat services! THANK YOU CLAIRE!! (She deserves a pay rise!)”

Posted 2 years ago

Hello, Thank you so much for your review, we are glad you are happy with Claire's service and as you found her kind and helpful, I will make sure this gets fed back to Claire. We are also happy as you would recommend our Live Chat service. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Great friendly staff, help you right away! Happy with the experience”

Posted 2 years ago

Hi Adam, Thank you so much for your review! we are glad you are happy with the experience with our agents and as they have been able to help you quickly. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Always providing the information and support necessary.”

Posted 2 years ago

Hello, Thank you very much for your review! we are glad we have been able to provide you with the information and support needed. Have a great day! Chris @ Carrot.

Posted 2 years ago

“The web chat makes it really easy to renew a policy. Tom was really helpful today and made it super easy to update my address and renew my policy.”

Posted 2 years ago

Hi Rio, thank you so much for your review! we are glad Tom was able to help with your queries, I will make sure this gets fed back to Tom. Have a great day! Chris @ Carrot.

Posted 2 years ago

“hello i just wanted to ask how long does it take to put the black box on? and when will live chat be open again as its closed as my payment is not going through etc”

Posted 2 years ago

Hello, thank you for your review, please contact us via Live Chat today where an agent will be happy to help with your queries. Have a nice day! Chris @ Carrot.

Posted 2 years ago

“Kobi was lovely and provided all the information I needed and apologised for delays.”

Posted 2 years ago

Hello, thank you very much for your review! We are glad Kobi provided you with the information you needed and apologised for any delays. I will make sure this gets fed back to Kobi. Have a great day! Chris @Carrot.

Posted 2 years ago

“Been on hold for 50 mins trying to report an accident absolute nightmare trying to speak to an actual person”

Posted 2 years ago

Hello, thank you for your review and we do apologise as you have experienced a longer than average wait time, one of our claims agents will be happy to help and will be with you as soon as possible. Thanks - Chris @ Carrot.

Posted 2 years ago

“I just bought as new car and transferred my police via on line chat - really quick and easy and ~Jess was ever so helpful!!”

Posted 2 years ago

Hi Lydia, Thank you so much for your review, we are glad you were able to change your vehicle quickly and easily on Live Chat, thank you for your feedback I will make sure this gets fed back to Jess. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Good customer service”

Posted 2 years ago

Hello, thank you so much for your review, we are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 2 years ago

“They are very friendly and helpful even though everything is done through a live chat. With any issue, I get put through to a representative within minutes and they always manage to sold the problem. I couldn’t be happier with my choice of insurance this year! :)”

Posted 2 years ago

Hi Tay, Thank you very much for your review! We are glad you have found our Live Chat agents helpful and friendly and as we have been able to resolve your queries. Have a great day! Chris @ Carrot.

Posted 2 years ago

“5 * customer service with Claire”

Posted 2 years ago

Hi David, we are glad you are happy with Claire's customer service! I will make sure this gets fed back to Claire. Have a great day! Chris @ Carrot.

Posted 2 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews