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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy set up and quick reply’s”

Posted 2 years ago

Hi Yasar, Thank you so much for your review! We are glad you found your policy easy to set up and have received quick replies to your queries. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Great customer service and the entire process was genuinely smooth. I would 100% recommend”

Posted 2 years ago

Hello, Thank you for your review, we are glad you are happy with our customer service and would recommend us. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Amazing price, great rewards for good driving when using a black box, and helpful customer service available via the live chat feature.”

Posted 2 years ago

Hello Isabelle, thank you so much for your review! We really appreciate the feedback. I am so glad you are happy with our price, rewards scheme and our service on Live Chat! I hope you have a great day! Chanice @ Carrot. 😊

Posted 2 years ago

“Carrots staff are very polite, helpful with your enquiry, and supportive. I have just renewed my second year with Carrot due to excellent services and most of time staff give discount, which makes me to stay with Carrot. Also, rewarding system is very good as you can earn point by driving safely.”

Posted 2 years ago

Hello Prabhat, thank you so much for your review! We really appreciate the feedback. I am so glad you are happy with our service, rewards scheme and you have chosen to renew with us! I hope you have a great day! Chanice @ Carrot. 😊

Posted 2 years ago

“User friendly and helpful live chat service. Black box appointment was easy to arrange however black box is extremely strict on the usage with the time I’m allowed to drive (around 1 hour) but overall good”

Posted 2 years ago

Hello Joseph, thank you for your review, we are glad you find our Live Chat service user friendly and helpful and as your Black Box fit was easy to arrange. Please be aware you can take a quick break in journeys of an hour or more before you have been driving for an hour, to improve your journey score. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Hi Carrot Insurance, thank you for being flexible and user-friendly. The services were very efficient and your staffs were very helpful to serve and assist the customer. Please keep the momentum to retain the loyalty of the customer. Happy customer, happy business!”

Posted 2 years ago

Hello, thank you so much for your review, we are glad you find our agents very helpful and Carrot flexible and user friendly. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Disgusting service, young drivers notify these people with any changes to your car even wind deflectors and a sticker. Charged over £300 for simple mistake, which we paid and then a jobs worth came to fit black box and said car was highly modified. Wind deflectors and a sun sticker visor. And Carrott canceled insurance policy. Avoid as you will lose money just like my lad has done.”

Posted 2 years ago

Hello, thank you for your review and we are sorry you feel this way. We do have a zero tolerance policy on modifications, and make it clear on our website we do not accept modifications. If the modifications would have been disclosed at the point of sale we wouldn't have accepted these on cover. Should you wish to discuss this further please contact us on Live Chat where an agent will be available to discuss your concerns. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Very good customer service, quick and friendly responses.”

Posted 2 years ago

Hi Sarah, thank you so much for your review! we are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Brilliant customer service!”

Posted 2 years ago

Hi, Thank you very much for your review, we are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 2 years ago

“I am pleased with the customer service provided by the Carrot Insurance. I had some queries and spoke on LiveChat to a person named ‘Owen’, who was kind, considerate and ensured that all my questions were answered. I would highly recommend the Carrot Insurance and the staff is there to provide support when and if needed.”

Posted 2 years ago

Hello P. George, Thank you so much for your review, we are glad you are happy with Owen's customer service, I will make sure this gets fed back to him. We are also glad you would recommend us! Have a great day! Chris @ Carrot.

Posted 2 years ago

“I have had an email saying I have a blocker on my blackboard and to contact the service line if that was not the case, so when in contact I was waiting 15-20 to be placed through to someone and all that was said to me afterwards was that carrot will be in contact with me over the issue, and currently a week later and no response has been sent to me over the issue.”

Posted 2 years ago

Hello, thank you for your review, we do appreciate all customer feedback, we would like to speak to you regarding your concerns please contact us via Live Chat where you can also arrange a call back with agent who will be happy to help. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Fully recommend amazing service”

Posted 2 years ago

Hey Britney, thank you so much for your review! We are glad you would recommend us and are happy with our service! Have a great day! Chris @ Carrot.

Posted 2 years ago

“Always happy to help with any questions i have. My questions and queries are always answered!!”

Posted 2 years ago

Hello, thank you so much for your review! we are glad our agents have been able to resolve any queries you have had. Have a great day! Chris @ Carrot.

Posted 2 years ago

“This is my second year with Carrot and renewing my insurance with them was simple and easy. They have been great for my driving confidence using their telematics device in my car and getting awesome rewards.”

Posted 2 years ago

Hi Milly, Thank you so much for your review! We are glad you have renewed for your second year and found the process easy. We are also glad your driving confidence has improved due to using a telematics device and as you have earned rewards due to this. Have a great day! Chris @ Carrot.

Posted 2 years ago

“the price to the information was all spot on.”

Posted 2 years ago

Hey Sami, Thank you so much for your review, we are glad you are happy with our prices and the information you have been given. Have a great day! Chris @ Carrot..

Posted 2 years ago

“Had a query about my renewal, was resolved very quickly over live chat they were very helpful! Really good insurance company overall, would definitely recommend! 👍🏻”

Posted 2 years ago

Hello Alex, Thank you so much for your review! We are glad your renewal query was resolved quickly and as you would recommend us! Have a great day! Chris @ Carrot

Posted 2 years ago

“The lady that dealt with my quote was very helpful 👌 she helped me to deal with a technical problem all within half hour. Very impressed”

Posted 2 years ago

Hello Tyz, Thank you so much for your review! we are glad our agent was able to help with your query. Have a great day! Chris @ Carrot.

Posted 2 years ago

“I used the love chat to query why my black box wasn’t registering my journeys. Someone was supposed to contact me, but they didn’t. When I reached out myself the query was resolved quickly. Only downside is that I had to reach out a second time instead of the agent contacting me back. Otherwise, great service.”

Posted 2 years ago

Hello Shahla, Thank you for your review, please accept our apologies as we didn't contact you as agreed, we have now resolved your query and are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Used the chat online to sort out insurance. Carrot were the cheapest on compare the market and the chat person was really helpful . Text and emails came through quickly and Black box installation easy to book. Would recommend”

Posted 2 years ago

Hi Reece, Thank you so much for your review! we are glad you have found Carrot as your cheapest quote and our Live Chat agent helpful. We are also glad you have received SMS messages and emails quickly and your Black Box installation was easy to book and would recommend Carrot! Have a great day! Chris @ Carrot.

Posted 2 years ago

“Excellent customer service. Easy online chat for help and support. Everyone is very helpful and give you all the information you need without any hassle. Great prices and great rewards!”

Posted 2 years ago

Hi Emma, Thank you so much for your review! we are glad you are happy with our customer service and Live Chat and you have found us helpful. We are also glad you are happy with our prices and rewards. Have a great day! Chris @ Carrot.

Posted 2 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews