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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great reward program Only downside is that it will take points off you for using your car for many journeys during one day, as someone who drives a lot this is not great but other than that I’d recommend carrot”

Posted 1 year ago

Hi, Thank you for your review, we are glad as you are happy with Carrot's reward program. Have a nice day! Carrot Insurance.

Posted 1 year ago

“Very cheap car insurance and love the fact you can earn points towards gift cards for safe driving. The app is also great as you can see how good you are doing and it shows you what to improve on”

Posted 1 year ago

“It is a really good and cheep insurance with the insentive to drive safe by offering point to purchase gift vouchers of which they offer a wide range, sometimes the usage score is negatively effected and I’m not always sure why but overall a good insurance”

Posted 1 year ago

Hi, Thank you for your review, we are glad you are happy with Carrot Insurance and rewards for safe driving. Have a great day! Carrot Insurance.

Posted 1 year ago

“It’s very simple and easy to make changes to your policy as well as setting everything up, the staff are very helpful with any enquiries you may have. One thing you might find a little annoying is the live chat, sometimes you have to wait quite a while without leaving the page as there’s a possibility you may lose your spot or have to start again. But still very helpful”

Posted 1 year ago

Hello Josh, Thank you for your review we do appreciate all customer feedback, we are glad you have found it easy to make changes and have found our staff helpful with queries. Have a nice day, Chris @ Carrot.

Posted 1 year ago

“Good insurance policy prices with great rewards for safe drivers. Good customer services as any issues or applying any changes to your policies are dealt with on the day or within appropriate time. Appropriate invitation timings for potential renewal of insurance policies.”

Posted 1 year ago

Hello Mustafa, thank you so much for your review! We are glad you are happy with rewards for driving safely and as your queries have been dealt with promptly. We are also glad you are happy with our renewal timescales. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Paul sorted renewal really quickly when I eventually got through the live chat. The chat feature has been appalling the last week - I have wasted ~5 hours sitting "no 1 in queue to be transferred to an agent". Renewal shouldn't be that hard.”

Posted 1 year ago

Hi Luke, Thank you for your review, we do appreciate all customer feedback, we are glad Paul was able to help with your renewal and as you have renewed your policy. Have a nice day. Chris @ Carrot.

Posted 1 year ago

“The advisor I spoke to was great however I do think it’s unfair having to pay for extra miles when you have a black box. You wouldn’t have to do this with a normal policy”

Posted 1 year ago

Hello, Thank you for your review, we are glad the agent was great on Live Chat. In regards to additional miles we do confirm on our website help centre that if you exceed your annual mileage you will need to purchase top-up miles. Thanks, Chris @ Carrot.

Posted 1 year ago

“Easy to contact, very helpful. Very cost effective”

Posted 2 years ago

Hi Megan, thank you so much for your review! we are glad you are happy with the service and also found us cost effective. Have a great day. Anu @ Carrot

Posted 2 years ago

“Staff support was very helpful”

Posted 2 years ago

Hello Zain, Thank you for your review! We are glad you found our support helpful. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Great company that are quick to sort out any issues”

Posted 2 years ago

Hello, Thank you for your review, we are glad we have been able to resolve any queries quickly. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Decent service overall, live chat is a nice touch”

Posted 2 years ago

Hello, Jo-Vin thank you for your review, we are glad you are happy with our customer service and Live Chat. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Straight to the point customer service”

Posted 2 years ago

Hello Haydn, thank you very much for your review, have a great day! Chris @ Carrot.

Posted 2 years ago

“User friendly and helpful live chat service. Black box appointment was easy to arrange however black box is extremely strict on the usage with the time I’m allowed to drive (around 1 hour) but overall good”

Posted 2 years ago

Hello Joseph, thank you for your review, we are glad you find our Live Chat service user friendly and helpful and as your Black Box fit was easy to arrange. Please be aware you can take a quick break in journeys of an hour or more before you have been driving for an hour, to improve your journey score. Have a great day! Chris @ Carrot.

Posted 2 years ago

“I used the love chat to query why my black box wasn’t registering my journeys. Someone was supposed to contact me, but they didn’t. When I reached out myself the query was resolved quickly. Only downside is that I had to reach out a second time instead of the agent contacting me back. Otherwise, great service.”

Posted 2 years ago

Hello Shahla, Thank you for your review, please accept our apologies as we didn't contact you as agreed, we have now resolved your query and are glad you are happy with our customer service. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Decent,could be better though,friendly staff.”

Posted 2 years ago

Hello, thank you for your review we do appreciate your feedback, we would like to speak to you on how we can potentially improve. Please contact us on Live chat where an agent will be happy to help with your query. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Carrot was very helpful with the renewal process, allowing me to alter my mileage for a quote, and purchase that at a later date. The New Driver black box policy is helpful to stay safe, and the rewards are always a nice benefit. Carrot also gives a really good renewal price compared to changing insurance provider.”

Posted 2 years ago

Hi Edward, thank you for your review, we are glad you found Carrot helpful with your renewal, we are also glad you are happy with the new driver policy and are happy with rewards and with your renewal price. Have a great day! Chris @ Carrot.

Posted 2 years ago

“great service and very useful live chat”

Posted 2 years ago

Hi, thank you for your review, we are glad you are happy with our customer service and Live Chat. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Easy to sort and black box fitting was quick and easy to arrange. Not needed to deal with Carrot much since arranging insurance but always been helpful and friendly.”

Posted 2 years ago

Hello, thank you so much for your review! We really appreciate the feedback. I am so glad the box appointment was easy to sort and done quickly for you. I am happy to hear you feel we are helpful and friendly here at Carrot. I hope you have a great day! Chanice @ Carrot. 😊

Posted 2 years ago

“Very helpful and really good reward scheme to get young drivers driving safely”

Posted 2 years ago

Hello, thank you so much for your review! We really appreciate the feedback. I am so glad you feel we are helpful and you are happy with our rewards scheme. Keep up the great driving! I hope you have a great day! Chanice @ Carrot. 😊

Posted 2 years ago

“Very helpful live chat, one of the best I’ve dealt with.”

Posted 2 years ago

Hello Alex, thank you so much for your review! We really appreciate the feedback. I am so glad we were helpful on Live Chat. I hope you have a great day! Chanice @ Carrot. 😊

Posted 2 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews