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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Getting vouchers for driving well. It makes paying the insurance money worth it as your receiving something back.”

Posted 1 year ago

Hi Harvey, Thank you so much for your review, we are glad you have been receiving vouchers for safe driving. Have a great day! Carrot Insurance.

Posted 1 year ago

“Absolutely not worth It. Terrible customer service. Not there when you need help and don’t help on cancellations. Rip off. Told me my policy will get cancelled and when I try to get in contact they do not help at all and have long waiting times. For the past 6 days not one agent has got in touch on live chat. Appalling. Terrible insurance.”

Posted 1 year ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 1 year ago

“Untrained basic rip off off an insurance company £300 to cancel a policy ! Don’t do it !!”

Posted 1 year ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 1 year ago

“Untrained basic rip off off an insurance company £300 to cancel a policy ! Don’t do it !!”

Posted 1 year ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 1 year ago

“Great service just having a new policy with carrot insurance, Karl was great help today.”

Posted 1 year ago

Hello Cas, Thank you so much for your review, we are glad you are happy with Karl's service, we will make sure this gets fed back to him. Have a great day! Carrot Insurance.

Posted 1 year ago

“May be the cheapest but please do not use this company, you will end paying out of the nose, they say they have sent you messasges when they have not, and ask you to upload documents to the dashboard which does not work. They cancel without a grace period and then charge you an extortiante fee when they cancel your policy without warning. Please use a company that is more profession and understanding, biggest regret was using this company and we are £450 out of pocket for a recently passed driver is not good at all. Rude, discourteous, arrogant. Would not reinstate policy despite pleaing with them and explianing that it was not my fault and I tried to send them the documents and get in touch with them.”

Posted 1 year ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 1 year ago

“Been with carrot for about 4 years now and have always been easy to deal with if needed. Had to claim when someone bumped into me and carrot were so quick to help and sorted every thing from a courtesy car and everything. I didn't pay one extra penny so I cannot recommend enough they made what would have most likely been a stressful time easy.”

Posted 1 year ago

Hello Sian, Thank you so much for your review! We are glad you have found Carrot easy to deal with and as we helped with your claim and as you would recommend us. Have a great day! Carrot Insurance.

Posted 1 year ago

“Imposible to get in touch. Passed from bot to bot. Not once been able to speak to an actual human to help with any query. Do not use this company”

Posted 1 year ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 1 year ago

“New policy holder and had a query. I’ve been trying to get contact for days. No one to speak to. Just Bots. Been on a live chat three times and each time waiting over an hour long which have ran past the working hours. Steer clear. Terrible customer service.”

Posted 1 year ago

Hello Jayne, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 1 year ago

“Amazing insurance price amazing customer service”

Posted 1 year ago

Hello, Thank you for your review, we are glad you are happy with our customer service and price. We hope you have a great day! Chanice @ Carrot.

Posted 1 year ago

“The services their provide for their customers”

Posted 1 year ago

Hello Prabhat, Thank you for your review, we are glad you are happy with our customer services. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Paul was great via live chat and able to help with my query within minutes. He answered questions clearly and pointed me in the right direction. Thank you 😊”

Posted 1 year ago

Hi Courtney, Thank you so much for your review! we are glad you are happy with Paul's help on Live Chat and as he was able to answer your queries clearly and pointed you in the right direction. I will make sure this gets fed back to Paul. Have a great day! Chris @ Carrot.

Posted 1 year ago

“It’s very simple and easy to make changes to your policy as well as setting everything up, the staff are very helpful with any enquiries you may have. One thing you might find a little annoying is the live chat, sometimes you have to wait quite a while without leaving the page as there’s a possibility you may lose your spot or have to start again. But still very helpful”

Posted 1 year ago

Hello Josh, Thank you for your review we do appreciate all customer feedback, we are glad you have found it easy to make changes and have found our staff helpful with queries. Have a nice day, Chris @ Carrot.

Posted 1 year ago

“I love the way Carrot reward their customers. You get lots of great goodies by driving well with them however not being able to get through to them via phone call and live chat has driven me crazy over the last few years.”

Posted 1 year ago

Hi, thank you for your review we do appreciate all customer feedback, we are glad you have been happy with receiving rewards for safe driving, have a nice day! Chris @ Carrot.

Posted 1 year ago

“Been with carrot for a couple of weeks threatened to cancel my insurance when there were no technicians available in my area to fit my black box had to go 2 days without my car whilst I left it elsewhere to be fitted, now struggling to upload my documents an they have been no help and just keep threatening to cancel my insurance.”

Posted 1 year ago

Hello, Thank you for your review, we do appreciate all customer feedback, we have now sent you a private message to reply to. Thanks, Chris @ Carrot.

Posted 1 year ago

“Good insurance policy prices with great rewards for safe drivers. Good customer services as any issues or applying any changes to your policies are dealt with on the day or within appropriate time. Appropriate invitation timings for potential renewal of insurance policies.”

Posted 1 year ago

Hello Mustafa, thank you so much for your review! We are glad you are happy with rewards for driving safely and as your queries have been dealt with promptly. We are also glad you are happy with our renewal timescales. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Spoke to someone called Lee was really nice and helped me out immediately!!”

Posted 1 year ago

Hi Jayden, Thank you so much for your review! we are glad Lee was nice and helped with your query quickly. I will make sure this gets fed back to Lee. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Absolutely amazing customer service and I have had no issues with them.”

Posted 1 year ago

Hello Ahmed, thank you so much for your review! We are glad you are happy with our service. We hope you have a great day! Chanice @ Carrot.

Posted 1 year ago

“I've been insured with Carrot for three years for them now to not send me an renewal invitation. I spent several days trying to contact them to renew my insurance(about a week before it actually ran out) . For them to send me a NO REPLY email and say I'm no longer insured with them. An absolute disgrace!”

Posted 1 year ago

Hello Zhera, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chanice @ Carrot

Posted 1 year ago

“Perfect communication just took 1 hour and 20 minutes .to get in to live chat”

Posted 1 year ago

Hi Tyler, thank you for your review we are glad you are happy with our communication. Have a great day! Chris @ Carrot.

Posted 1 year ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews