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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the way Carrot reward their customers. You get lots of great goodies by driving well with them however not being able to get through to them via phone call and live chat has driven me crazy over the last few years.”

Posted 1 year ago

Hi, thank you for your review we do appreciate all customer feedback, we are glad you have been happy with receiving rewards for safe driving, have a nice day! Chris @ Carrot.

Posted 1 year ago

“I’m trying to buy more miles but no one answer me on live chat”

Posted 1 year ago

Hello, Thank you for your review we do appreciate all customer feedback, we would like to speak to you to discuss your query in more detail please hold to speak to an agent on Live Chat where you can also arrange a call back. Thanks - Chris @ Carrot

Posted 1 year ago

“You have to be the right customer for this car insurance - absolutely is not for everyone. I have cancelled my insurance because my wingman abruptly stopped working without my knowledge and fixing it was too much of a hassle considering I don't use my car very frequently. I also didn't get along very well with the telematics as I didn't like being penalised for driving longer than an hour or for 'not driving very smoothly'. Furthermore the livechat function is great for small, quick queries but for longer, slightly more complex queries, a phone line would be much better. However, I spoke to Lisa about cancelling my policy and she was incredibly helpful and sorted it for me very quickly. She is a credit to the company. For someone who wants to keep their insurance down, especially new drivers who don't mind the app and have always had telematics/black box (and hence are used to it), I can imagine the whole experience to be very positive. The weekly vouchers for amazon are also fab! I will probably not return to Carrot for my insurance needs but I encourage those who don't mind a little extra work in return for the lower prices and amazon voucher benefits to consider - just make sure you're the right kind of person for it.”

Posted 2 years ago

Hi, thank you for your review, we do appreciate all customer feedback. We are sorry to hear of the issues with your wingman, please be aware that we can provide a replacement unit. Thank you for your feedback for Lisa, I will make sure this gets feedback to her. We are glad you were happy with the treats. Have a nice day! Anu @ Carrot.

Posted 2 years ago

“Customer service is slow and Live chat can be very irritating. Prices are reasonable”

Posted 2 years ago

Hello, thank you for your review we do appreciate all customer feedback, we would like to speak to you regarding your concerns, please be aware you can arrange a call back from Live Chat with one of our agents if this would be more convenient for you. We are glad you believe our prices to be reasonable. Have a great day! Chris @ Carrot..

Posted 2 years ago

“The customer service is good. My miles was coming to an end and they offered me some bonus miles what’s really kind of them. The blackbox situation is really bad and poor the blackbox is inaccurate and really disappointed with how it acts and performs when I am driving and gives incorrect scores. I believe the blackbox gives incorrect scores due to the bonus system they have on their system if they didn’t have this I believe the black box would be great because it would give correct scores I feel they are scared to give good scores because you can get rewards from them.”

Posted 2 years ago

Hello, thank you for your review we do appreciate all customer feedback, we are glad you are happy with our customer service and received miles from us. We would like to speak to you regarding your concerns, to discuss these in more detail please contact us via Live Chat where an agent will be happy to help. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Having rewards for better driving as aposed to penalties on your dashboard.”

Posted 2 years ago

Hello Callum, Thank you for your review! Our aim at Carrot is to make the roads as safe as possible by giving our customers feedback on their driving. We offer rewards based on your driving style score, the better you drive the more you can earn. If you have a negative score this can lead to cancellation however, we provide warnings prior to cancellation to give our customers the opportunity to improve their driving behaviour going forward as we appreciate our new drivers are still finding their feet. I hope you have a great day! Chanice @ Carrot Insurance. 😊

Posted 2 years ago

“Only just taken out policy ! All ok so far . A bit complicated to upload all required documents but helped on live chat Hopefully all will be good x”

Posted 3 years ago

Hi Maddy, Thank you for your review. we are glad your policy has gone ok so far and we could help you on Live Chat when uploading your documents. Have a great day! Chris @ Carrot.

Posted 3 years ago

“It’s frustrating that they don’t have a telephone for customers to ring, it once took me an hour and a half to get through the live chat... however, once I was through to them their customer service was really good and they were really helpful in answering all my questions.”

Posted 3 years ago

Hi, Thank you for your review and apologies as you have been experiencing longer than usual wait times, please be aware we can offer a call back from Live chat at a convenient time for you. We are glad you found our customer service good and our agents helpful. Have a great day! Many Thanks, Chris @ Carrot.

Posted 3 years ago

“Good online chat system if you need to contact someone and great help provided through this platform.”

Posted 3 years ago

Hello, Thank you so much for your review, we really appreciate the feedback! I'm glad you feel Live Chat is good and we have helped with any queries you have had! I hope you have a great day! Thank you and take care. Chanice @ Carrot Insurance. 😊

Posted 3 years ago

“Still needs a lot of tweaks with the software . Some issues arisen such as : weekly point button broken , weird average speed of a road that will mark you down (wants you to do 40 on a 70) , also the driving length is abit weird as I took a 15 minute break complying with their advice but the box didn’t recognise I did this so it again marked my score down. Moving onto the customer services as with most places some are useful some are useless .... at carrot I had a bad experience at the start but ever since then they have been okay !”

Posted 3 years ago

Hello Clay, Thank you for your review we are sorry to hear of the issues experienced, please can you contact us on Live Chat @ www.carrotinsurance.com to discuss your concerns? You can also request a call back from an agent who would be happy to help. Many Thanks, Chris @ Carrot

Posted 3 years ago

“They are very cheap and brilliant when you need to contact them. However, if i knew how serious they took their blackbox i would have gone with someone else. They give me - points because "i use my car to much in 24hrs"”

Posted 3 years ago

Hi, thank you for your review, we do value all customer feedback, please can you contact us on LiveChat to discuss your concerns in more detail? Where you can also request a call back for a convenient time for you. Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“The reward system for new drivers.”

Posted 3 years ago

Hi, thank you for your review we do value all customer feedback, have a great day ! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“The live chat is really great and very quick, I get weekly rewards for good driving which is great. However I have had issues redeeming some of these rewards. However this is being sorted.”

Posted 3 years ago

Hi, thank you for your review, we are glad you are happy with our LiveChat service and weekly rewards. We are sorry to hear you have been experiencing problems with some of your rewards but are happy to hear this is being rectified. Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Live chat was very helpful but the app was very frustrating. Often didn’t record journeys and took up a lot of battery life”

Posted 3 years ago

Hi, thank you for your review, we appreciate your feedback, please can you contact us on Live Chat to discuss your concerns? where an agent will be happy to help. Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Love the concept of an app to monitor your driving but the app itself was a little frustrating and hard to use. Overall never had to use the insurance so can’t really comment on the full experience.”

Posted 3 years ago

Hi, Thank you for your review we do value all customer feedback, we would like to speak to you in regards to your concerns, please can you contact us on Live Chat? Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“To many contact numbers hard to find a specialist regarding your specific problem.”

Posted 3 years ago

Hi, thank you for your review we do value all customer feedback. I can confirm we are a digital first contact centre however if you do contact us on Live Chat you can arrange a call back with the next available agent who would be happy to discuss your query. Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“They say they don’t put curfews on but instead they penalise you for driving at certain times and make it next to impossible to earn what they call Carrot points, but aside from that they’re well priced in a very expensive market of first driver insurance”

Posted 3 years ago

Hi, Thank you for your review we do appreciate all customer feedback, we would like to speak to you in regards to your concerns. Please can you contact us via Live Chat at your earliest possible convenience? Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“The price at the time was the cheapest I could find by quite a lot. However I dont like the fact I can't speak to someone on the phone and that I can only contact them via the live chat.”

Posted 3 years ago

Hi Freya, thank you for your review, please be aware you can request a call back from Live Chat with an agent who would be happy to help. Have a great day! Many Thanks, Chris @ Carrot!

Posted 3 years ago

“Hi, the online chat service is very straightforward to use. I thought I would be waiting for a while to get through but I spoke to someone very quickly.”

Posted 3 years ago

HI, Thank you very much for your review, have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

“Only having a live chat available for customer service is a real downfall as it’s easier over a call however the staff are very friendly and helpful when you are speaking with them on the call”

Posted 3 years ago

Hi Alan, thank you for your review, just so you are aware you can request a call back from an agent whilst on live chat. Have a great day! Many Thanks - Chris @ Carrot.

Posted 3 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews