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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being brilliant so far had no issues at all always being really helpful when i do call them. highly recommend the carrier insurance, really good for young drivers too!”

Posted 9 hours ago

“My daughter had insurance with this company for 2 months and every month they threatened to cancel it, the first time is because she had to wait 1week for the black box to be installed, then they said ignore it as by law it can take up to two weeks for installation, the second is because they said she was tampering with the box as the AA advised us to take it to the garage due to mechanical issues so the vehicle wasn’t in use as the garage had it for over a week waiting for a part, they found this to be suspicious! and the third and final time they accused her of suspicious activity as the car hasn’t been driven, although we previously told them that we will be abroad for Christmas for 2 weeks however, they continually harassed her by asking her to reply to emails and phone calls which we advised them that we would make contact on our return due to poor internet connection, however they continued to text and ring my daughter to advise that they’ve cancelled it so when she wrote a negative review they text and rang to speak with her ! This impact has affected the family especially during Christmas these people are ruthless and insensitive at this festive time. They proceeded to take the direct debit of £360 that month and then refunded her back £29 which she received after she left a negative review about how she’d been treated during the 2 months when signing up with Carrot. We will be communicating with Management of Carrot on our return to the UK and if no resolution can be found we will be exposing this company to the BBC consumer show for further investigation and justice. AVOID, AVOID, AVOID at all costs! It’s a very unorganised and stressful experience dealing with this company who ultimately only seem to want to collect big deposits from young people and a few months instalments or less for some it seems, then have pleasure in cancelling young people’s car insurance without no notice not even 24 hours, my daughter was sent an email at 5pm saying her insurance will be cancelled by 11pm when my daughter tried to call 5pm to discuss it as she had no knowledge of even being investigated she got a recorded message saying the company was now closed ! How backhanded to send a email so late in the day letting her know that the insurance will expire in 6 hours at 11pm ! Disgusting behaviour, just unbelievable! Despicable ethics, this company need to be named and shamed ! Don’t be fooled by there cheap quotes! It’s a ploy I think, to reel young people in, then money is taken and insurance is then cancelled! It seems, within a few months! There is a pattern this company’s practice! Avoid at all costs, it’s not worth all the stress and lengthy phone calls that only result in cancellation without you even knowing that they are investigating you! Very underhand practices they only seem to want to threaten cancellation and cancel without any warning.”

Posted 3 months ago

Hello, Thank you for your review, We have now sent you contact details to get in touch in regards to your review, Please contact at your earliest possible convenience to discuss your review. Kind Regards, Carrot Insurance.

Posted 3 months ago

“I’m a new young driver and thought this… I’m a new young driver and thought this insurance would be good for the black box and decent rewards etc. the rewards are good but carrot cancelled my policy due to bad driving behaviour even thought my app says 10/10 and when I ask them to check my black box they say it is working fine. They have given me 7 days notice yet their terms and condition says if you consistently get negative scores then your policy will be at risk of termination and I have only got 2 warnings!!! This isn’t conistant my scores are always green 8-10 my score is so this is not fair at all !!! Really upset me”

Posted 8 months ago

Hello Grace, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance

Posted 8 months ago

“Customer service is absolutely disgraceful. Wouldn’t recommend this insurance to anyone. My partner had his blackbox fitted, 2 days later received an email saying it has been cancelled all because he didn’t answer the phone when he told them he works unsociable hours and was at work. They cancelled his insurance the night before but didn’t revive any notification about this till the following day at 10am. Been sent through so many customer support people. None of which seemed like they knew what they were doing. Unhelpful and absolutely a disgrace So much for “we aim to treat all customers fairly””

Posted 10 months ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance

Posted 10 months ago

“If you ever need to claim don’t bother with this company. Almost 5 weeks since I made a claim and still no pay out, impossible to get hold of anyone. A shambles of a company!”

Posted 1 year ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance

Posted 1 year ago

“Nice , easy app.”

Posted 1 year ago

Hello Abid, Thank you very much for your review, we are glad you are happy with our app. Have a great day! Carrot Insurance.

Posted 1 year ago

“Usage score goes down very quickly and it’s like I can’t drive my car anywhere like I drive to work and my usage score is going down.”

Posted 1 year ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance

Posted 1 year ago

“Great rewards”

Posted 1 year ago

Hi, Thank you so much for your review, we are glad as you are happy with rewards for your driving. Have a great day! Carrot Insurance.

Posted 1 year ago

“Great reward program Only downside is that it will take points off you for using your car for many journeys during one day, as someone who drives a lot this is not great but other than that I’d recommend carrot”

Posted 1 year ago

Hi, Thank you for your review, we are glad as you are happy with Carrot's reward program. Have a nice day! Carrot Insurance.

Posted 1 year ago

“Very cheap car insurance and love the fact you can earn points towards gift cards for safe driving. The app is also great as you can see how good you are doing and it shows you what to improve on”

Posted 1 year ago

“It is a really good and cheep insurance with the insentive to drive safe by offering point to purchase gift vouchers of which they offer a wide range, sometimes the usage score is negatively effected and I’m not always sure why but overall a good insurance”

Posted 1 year ago

Hi, Thank you for your review, we are glad you are happy with Carrot Insurance and rewards for safe driving. Have a great day! Carrot Insurance.

Posted 1 year ago

“Excellent insurance provider”

Posted 1 year ago

Hi, Thank you so much for your review! we are glad you are happy with Carrot Insurance. Have a great day! Carrot Insurance.

Posted 1 year ago

“Very helpful with any queries. Good price for first drivers. Fast delivery and good service for black box”

Posted 1 year ago

Hello Chloe, Thank you so much for your review! We are glad you are happy with our customer service in regards to your queries. We are also glad you are happy with our policy prices and your black box unit. Have a great day! Carrot Insurance.

Posted 1 year ago

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Posted 1 year ago

Hello Jamie, Thank you for your review, Have a great day! Carrot Insurance.

Posted 1 year ago

“Carrot insurance made me happy because you could earn rewards whilst driving safely and it motivated me to try and get full points every day/week. It was also easy to use.”

Posted 1 year ago

Hello Raven, Thank you so much for your review! We are glad Carrot have made you happy with earning rewards for safe driving and as you have found your dashboard easy to use. Have a great day! Carrot Insurance.

Posted 1 year ago

“Asked for the policy to be cancelled as i wasnt told it was gona be a black box when i was setting up the policy over the phone! The only way u can talk to the company is over live chat which takes hours to connect! The agent told me they had technical issues so was gona get a email with a quote to cancel, which i never have recived! Terrible servis, wouldn't even rate this company 1 star!”

Posted 1 year ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance

Posted 1 year ago

“It is fantastic to use the app i get rewards weekly”

Posted 1 year ago

Hi, thank you so much for your review, we are glad you are happy with the app and receiving rewards weekly. Have a great day! Carrot Insurance.

Posted 1 year ago

“It’s got great customer service, it’s been an amazing company over the last 4 years of me being insured with them. Can’t fault them at all.”

Posted 1 year ago

Hi Nichola, Thank you so much for your review! we are glad you have been happy with our customer service. Have a great day! Carrot Insurance.

Posted 1 year ago

“They have a telephone number but not one answering! I have received an email with was saying that my changes has been completed but I never requested anything like that. I have been on LiveChat for 3 hours but no one picked up my request!!!”

Posted 1 year ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 1 year ago

“Brand new driver, i cant get on the dashboard, i need to speak to someone and live chat is useless no one responds - just passed from bot to bot”

Posted 1 year ago

Hello, Thank you for your review we do appreciate all customer feedback, we have now sent you a private message to respond to. Thank you - Carrot Insurance.

Posted 1 year ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews