Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Being brilliant so far had no issues at all always being really helpful when i do call them. highly recommend the carrier insurance, really good for young drivers too!”

Posted 5 days ago

Good Afternoon, Thank you so much for your review! We are glad you have had a good experience! Have a great day! Carrot Insurance.

Posted 2 days ago

“Nice , easy app.”

Posted 1 year ago

Hello Abid, Thank you very much for your review, we are glad you are happy with our app. Have a great day! Carrot Insurance.

Posted 1 year ago

“Great rewards”

Posted 1 year ago

Hi, Thank you so much for your review, we are glad as you are happy with rewards for your driving. Have a great day! Carrot Insurance.

Posted 1 year ago

“Excellent insurance provider”

Posted 1 year ago

Hi, Thank you so much for your review! we are glad you are happy with Carrot Insurance. Have a great day! Carrot Insurance.

Posted 1 year ago

“Very helpful with any queries. Good price for first drivers. Fast delivery and good service for black box”

Posted 1 year ago

Hello Chloe, Thank you so much for your review! We are glad you are happy with our customer service in regards to your queries. We are also glad you are happy with our policy prices and your black box unit. Have a great day! Carrot Insurance.

Posted 1 year ago

“""”

Posted 1 year ago

Hello Jamie, Thank you for your review, Have a great day! Carrot Insurance.

Posted 1 year ago

“Carrot insurance made me happy because you could earn rewards whilst driving safely and it motivated me to try and get full points every day/week. It was also easy to use.”

Posted 1 year ago

Hello Raven, Thank you so much for your review! We are glad Carrot have made you happy with earning rewards for safe driving and as you have found your dashboard easy to use. Have a great day! Carrot Insurance.

Posted 1 year ago

“It is fantastic to use the app i get rewards weekly”

Posted 1 year ago

Hi, thank you so much for your review, we are glad you are happy with the app and receiving rewards weekly. Have a great day! Carrot Insurance.

Posted 1 year ago

“It’s got great customer service, it’s been an amazing company over the last 4 years of me being insured with them. Can’t fault them at all.”

Posted 1 year ago

Hi Nichola, Thank you so much for your review! we are glad you have been happy with our customer service. Have a great day! Carrot Insurance.

Posted 1 year ago

“Getting vouchers for driving well. It makes paying the insurance money worth it as your receiving something back.”

Posted 1 year ago

Hi Harvey, Thank you so much for your review, we are glad you have been receiving vouchers for safe driving. Have a great day! Carrot Insurance.

Posted 1 year ago

“Great service just having a new policy with carrot insurance, Karl was great help today.”

Posted 1 year ago

Hello Cas, Thank you so much for your review, we are glad you are happy with Karl's service, we will make sure this gets fed back to him. Have a great day! Carrot Insurance.

Posted 1 year ago

“Been with carrot for about 4 years now and have always been easy to deal with if needed. Had to claim when someone bumped into me and carrot were so quick to help and sorted every thing from a courtesy car and everything. I didn't pay one extra penny so I cannot recommend enough they made what would have most likely been a stressful time easy.”

Posted 1 year ago

Hello Sian, Thank you so much for your review! We are glad you have found Carrot easy to deal with and as we helped with your claim and as you would recommend us. Have a great day! Carrot Insurance.

Posted 1 year ago

“Amazing insurance price amazing customer service”

Posted 1 year ago

Hello, Thank you for your review, we are glad you are happy with our customer service and price. We hope you have a great day! Chanice @ Carrot.

Posted 1 year ago

“The services their provide for their customers”

Posted 1 year ago

Hello Prabhat, Thank you for your review, we are glad you are happy with our customer services. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Paul was great via live chat and able to help with my query within minutes. He answered questions clearly and pointed me in the right direction. Thank you 😊”

Posted 1 year ago

Hi Courtney, Thank you so much for your review! we are glad you are happy with Paul's help on Live Chat and as he was able to answer your queries clearly and pointed you in the right direction. I will make sure this gets fed back to Paul. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Spoke to someone called Lee was really nice and helped me out immediately!!”

Posted 1 year ago

Hi Jayden, Thank you so much for your review! we are glad Lee was nice and helped with your query quickly. I will make sure this gets fed back to Lee. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Absolutely amazing customer service and I have had no issues with them.”

Posted 1 year ago

Hello Ahmed, thank you so much for your review! We are glad you are happy with our service. We hope you have a great day! Chanice @ Carrot.

Posted 1 year ago

“Perfect communication just took 1 hour and 20 minutes .to get in to live chat”

Posted 1 year ago

Hi Tyler, thank you for your review we are glad you are happy with our communication. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Rewards you for driving well, good user-interface, good price 👍”

Posted 1 year ago

Hello, thank you so much for your review! We are glad you are happy with the price and believe we have good user interface. Keep up the great driving for them rewards! We hope you have a great day! Chanice @ Carrot.

Posted 1 year ago

“Very pleased with the customer service and the agent I spoke to was very helpful”

Posted 1 year ago

Hello, Thank you so much for your review! We are glad our agent was helpful and you are happy with our service. We hope you have a great day! Chanice @ Carrot.

Posted 1 year ago

«
1
2
3
4
5
»

Carrot Insurance is rated 3.8 based on 3,588 reviews