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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and efficient”

Posted 2 years ago

Hello, thank you so much for your review! we are glad you found the service easy and efficient. Have a great day. Anu @ Carrot

Posted 2 years ago

“I had a customer service advisor called Megan she was so fast and quick answered all my queries really impressed with the live chat service. Thank you Megan for the help today. I’m really satisfied.”

Posted 2 years ago

Hello Kiran, thank you so much for your review! We are glad Megan provided quick and efficient customer service. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot

Posted 2 years ago

“Owen helped me understand everything clearly! Helpful staff with polite personality!”

Posted 2 years ago

Hi Bridie, Thank you so much for your review! we are glad Owen was able to help with your queries, have a great day! Chris @ Carrot.

Posted 2 years ago

“Great help with problems very understandable about what is going on with your car great company”

Posted 2 years ago

Hello Robert, thank you so much for your review! We are glad you found our service helpful and understandable of your problem. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Easy to contact, very helpful. Very cost effective”

Posted 2 years ago

Hi Megan, thank you so much for your review! we are glad you are happy with the service and also found us cost effective. Have a great day. Anu @ Carrot

Posted 2 years ago

“They were hard to get through too but when I got through Cerys was a massive massive help thank you soo much”

Posted 2 years ago

Hello, thank you so much for your review! We are glad you found Cerys very helpful. I will make sure this gets fed back to Cerys. Have a great day! Anu @ Carrot.

Posted 2 years ago

“You got my driving test pass date wrong so want to charge me an admin fee for your mistake, you changed my premium amount so I am now paying an extra £93 a month without my permission, you said if I didnt pay you would cancel my insurance, I cant afford another £93 a month I am an apprentice, I went with your quote because it was affordable, you didnt say you were going to add all these extra charges half way through !!! Now I am stuck., I cant cancel as I will owe you even more money and wont be insured !!!”

Posted 2 years ago

Hi Daniel, thank you so much for your review! Apologies for the issues experienced, please be aware that we would not change the premium amount without your permission and I can see that this has been discussed over live chat. We have logged a complaint regarding your concerns and we will look into the points of complaint you have raised. We would like to discuss your concerns in more detail, please contact us via Live Chat @ www.carrotinsurance.com where an agent will be happy to help. Thanks, Anu @ Carrot.

Posted 2 years ago

“Would like to leave an amazing review for Megan she went above and beyond the call of duty to sort out a few issues with my insurance could not have been more helpful thank you Megan once again. She is a great asset to your company.”

Posted 2 years ago

Hello James and Karen, thank you so much for your review! We are glad Megan has gone above and beyond in providing great customer service. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 2 years ago

“one of the best and cheap insurance staff really helpful really injoying talking to staff and asking questions making me feel not scared of insurance. Black box i think by far the best for young drivers”

Posted 2 years ago

Hi Maros, thank you so much for your review! we are glad you are happy with the service and also glad the staff has been really helpful in answering your queries. Have a great day. Anu @ Carrot

Posted 2 years ago

“Meg was very helpful in live chat and made the process of updating the policy very quick and easy”

Posted 2 years ago

Hi Ben, thank you so much for your review! We are glad Megan provided quick and easy customer service. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Every efficient live chat”

Posted 2 years ago

Hi Dominik, thank you so much for your review! We are happy you have found our Live Chat as an efficient means of communication. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Claire was so helpful despite my dilemma being out of get control, Claire has gone above and beyond to attempt to help me great service!”

Posted 2 years ago

Hello Annie, thank you so much for your review! We are glad Claire has gone above and beyond in providing great customer service. I will make sure this gets fed back to Claire. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Charlotte W really helpful getting my policy renewed. Quick and easy service.”

Posted 2 years ago

Hello, thank you so much for your review! We are glad Charlotte provided quick and easy customer service and helped get your policy renewed. I will make sure this gets fed back to Charlotte. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Very helpful. Very quick responses.”

Posted 2 years ago

Hello Petra, thank you so much for your review! We are glad you found our customer service helpful and quick. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Cerys helped me so quickly and efficiently lovely and comforting to talk to :)”

Posted 2 years ago

Hello, thank you so much for your review! We are glad you are happy with Cerys' customer service, I will make sure this gets fed back to Cerys. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Had to contact carrot today as i had purchased a new car, all sorted over live chat and was easy enough to do.”

Posted 2 years ago

Hello Trystan, Thank you so much for your review! we are glad you were able to change your new vehicle on Live Chat, have a great day! Chris @ Carrot

Posted 2 years ago

“Reasonable price”

Posted 2 years ago

Hello, thank you for your review, we are glad you are happy with your policy price. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Sophie helped me today , she answered all of my questions and resolved my issues as best as she could”

Posted 2 years ago

Hello Morgan, thank you so much for your review! We are glad you found Sophie helpful and was able to answer your questions and resolve your queries. I will make sure this gets fed back to Sophie. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Hi great customer service, I spoke to sophie and she tried her best to sort everything out for me and was really good to talk to as-well as she was very polite and helped me find out what I wanted to know thanks”

Posted 2 years ago

Hello Declan, thank you so much for your review! We are glad you found Sophie polite and helpful and was able to sort out your queries. I will make sure this gets fed back to Sophie. Have a great day! Anu @ Carrot.

Posted 2 years ago

“As a first time insurance holder I thought carrot was a company that was reasonable after a few hiccups I have had the help of Megan a member of the company who has gone above and beyond to help me today thanks so much for the time and support 😊😊”

Posted 2 years ago

Hello, thank you so much for your review! We are glad Megan has gone above and beyond and was supportive. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 2 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews