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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very responsive and helpful!”

Posted 2 years ago

Hi Dhriti, We are glad you found our service responsive and helpful. Have a great day! Anu @ Carrot.

Posted 2 years ago

“The operators are very kind and helpful with any query you may have about your policy or details about the dashboard-cerys especially was brilliant and patient waiting for me whilst I was bumbling around- brilliant service!”

Posted 2 years ago

Hi Yusuf, thank you so much for your review! We are glad you found our service helpful. Thank you for your feedback for Cerys, I will make sure this gets fed back to her. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Lisa was really helpful and understanding, put me at ease whilst sorting my insurance issues and was so polite. She went the extra mile for me.”

Posted 2 years ago

Hello, Thank you so much for your review! We are glad Lisa was helpful and understanding and put you at ease whilst dealing with your query. We are also glad Lisa was polite and went the extra mile for you, I will make sure this gets fed back to Lisa. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Lovely service quick and easy”

Posted 2 years ago

Hello Mahfoozur, Thank you so much for your review! we are glad you are happy with our customer service and found this quick and easy. Have a great day! Chris @ Carrot.

Posted 2 years ago

“You have to be the right customer for this car insurance - absolutely is not for everyone. I have cancelled my insurance because my wingman abruptly stopped working without my knowledge and fixing it was too much of a hassle considering I don't use my car very frequently. I also didn't get along very well with the telematics as I didn't like being penalised for driving longer than an hour or for 'not driving very smoothly'. Furthermore the livechat function is great for small, quick queries but for longer, slightly more complex queries, a phone line would be much better. However, I spoke to Lisa about cancelling my policy and she was incredibly helpful and sorted it for me very quickly. She is a credit to the company. For someone who wants to keep their insurance down, especially new drivers who don't mind the app and have always had telematics/black box (and hence are used to it), I can imagine the whole experience to be very positive. The weekly vouchers for amazon are also fab! I will probably not return to Carrot for my insurance needs but I encourage those who don't mind a little extra work in return for the lower prices and amazon voucher benefits to consider - just make sure you're the right kind of person for it.”

Posted 2 years ago

Hi, thank you for your review, we do appreciate all customer feedback. We are sorry to hear of the issues with your wingman, please be aware that we can provide a replacement unit. Thank you for your feedback for Lisa, I will make sure this gets feedback to her. We are glad you were happy with the treats. Have a nice day! Anu @ Carrot.

Posted 2 years ago

“i have never seen such company that changing the customer's address would cost customer £25. and such a pathetic/awfull service dont know what to say but its confirmed would not buy ins with carrot again and would not recommend carrot ins .”

Posted 2 years ago

Hello, thank you for your review we do appreciate all customer feedback. we do confirm our fees and charges in the terms and conditions of the policy, We would like to speak to you in regards to your concerns, please contact us via Live Chat to speak to an agent, you can also arrange a callback. Thanks - Chris @ Carrot.

Posted 2 years ago

“not satisfied with the service, its awfull”

Posted 2 years ago

Hello, thank you for your review we do appreciate all customer feedback. we would like to speak to you in regards to your concerns please contact us via Live Chat where you can also request a call back with an agent who will be happy to help. Thanks - Chris @ Carrot.

Posted 2 years ago

“Amazing service from Cerys! Unbelievably helpful and supportive, especially patient! Well done!!”

Posted 2 years ago

Hello Joshua, Thank you so much for your review! we are glad Cerys was helpful, supportive and patient when dealing with your query. I will make sure this gets fed back to Cerys. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Owen was an absolute sound guy helping me sort out changing my reg :)”

Posted 2 years ago

Hello, thank you so much for your review! We are glad Owen was able to assist in changing your vehicle registration. I will make sure this gets fed back to Owen. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Helpful company”

Posted 2 years ago

Hi, Thank you so much for your review! We are glad you find us helpful. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Amazing Service, very Helpful!”

Posted 2 years ago

Hi Natalie, Thank you so much for your review! We are glad you are happy with our customer service and find us helpful. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Perfect to understand peopole feelings thanks love ❤️ love”

Posted 2 years ago

Hi, thank you so much for your review! we are glad you have found us understanding. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Owen, on the live chat, was very helpful and friendly. Arranged my renewal quickly and efficiently.”

Posted 2 years ago

Hi Emma, Thank you very much for your review! we are glad Owen was able to help with your renewal quickly and efficiently. I will make sure this gets fed back to Owen. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Easy live chat option , I spoke to a lady called Cerys and she was really helpful and polite and sorted my query within minutes !”

Posted 2 years ago

Hello, thank you so much for your review! We are glad Cerys provided quick and helpful customer service. I will make sure this gets fed back to Cerys. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Great chat service from Lee, car insurance sorted in minutes thanku Lee”

Posted 2 years ago

Hi Ben, thank you so much for your review! We are glad Lee provided great customer service. I will make sure this gets fed back to Lee. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Great chat service”

Posted 2 years ago

Hi, thank you so much for your review! we are glad you are happy with our Live Chat service. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Fast easy live chat Everything can be sorted in minutes”

Posted 2 years ago

Hi, thank you so much for your review! we are glad you found the service fast and easy. Have a great day! Anu @ Carrot

Posted 2 years ago

“Megan tried so hard to get me the policy I needed. She was knowledgeable, polite and patient.”

Posted 2 years ago

Hi Craig, thank you so much for your review! We are glad you found Megan knowledgeable, polite and patient while resolving your queries. I will make sure this gets fed back to Megan. Have a great day! Anu @ Carrot.

Posted 2 years ago

“Great service and very happy to help with my issues”

Posted 2 years ago

Hello, thank you so much for your review! We are glad we were able to help with your queries. Have a great day! Chris @ Carrot.

Posted 2 years ago

“Had agent Charlotte sort out insurance queries for me, such a pleasure to be dealt by her "first class" thanks Gerald.”

Posted 2 years ago

Hello Gerald, Thank you so much for your review! We are glad Charlotte was able to help with your queries, I will make sure this gets fed back to her. Have a great day! Chris @ Carrot.

Posted 2 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews