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Carrot Insurance Reviews

3.8 Rating 3,588 Reviews

72 %

of reviewers recommend Carrot Insurance

Company Reviews

3.8

Based on 3,588 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About Carrot Insurance:

Rewarding Telematics Insurance

When we launched in 2012, we had two simple goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers. To continuously improve our products and service, we invite customers to give us feedback in the form of reviews and CSAT surveys.

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My granddaughter is trying to get hold of you to change her bank details for the direct debit she has not had any luck either by phone or live chat the direct debit that was initially set up was her grandads as he paid the deposit now it needs to come out of her bank !!!”

Posted 1 year ago

Hello Mandy, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 1 year ago

“I’ve been trying to contact someone as they have emailed me saying my card details are invalid, yet they were still able to take money from my account, so I don’t know how that makes sense. I got directed to the finance company that deals with the finance of my policy however, they weren’t even able to find my policy on their system, how does that make sense? It would be much better if they had a phone number that we could call rather than using the horrible live chat service.”

Posted 1 year ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 1 year ago

“trying to get through on live chat for 3 days sat on for hours but no response and there is no number to call. x”

Posted 1 year ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 1 year ago

“Please do not use carrot as they did not give refund for a service they did not protect.”

Posted 1 year ago

Hello Danush, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 1 year ago

“Claire the advisor was absolutely amazing and went through everything with us and answered every question we asked her and nothing was too much trouble for her and she took her time and helped us upload the documents and talked us through it all and was so patient too, massive thank you claire”

Posted 1 year ago

Hi Tracey, thank you so much for your review. We are glad you are happy with Claire's service and as she was helpful whilst uploading your validation documents and was patient. I will make sure this gets fed back to Claire. Have a great day! Chris @ Carrot.

Posted 1 year ago

“I was helped by a individual called Joe today and he was very helpful I would just like to say thank you to Joe”

Posted 1 year ago

Hello, thank you so much for your review! We are glad Joe was very helpful in assisting with your queries. I will make sure this gets fed back to Joe. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Claire from customer service gave me absolutely brilliant service. True angel from heaven, clearly goes above and beyond and isn’t afraid to have a bit of banter and be extremely nice to customers. Great employee.”

Posted 1 year ago

Hi Ahmed, Thank you so much for your review! We are glad you are happy with Claire's customer service. I will make sure this gets fed back to Claire. Have a great day! Chris @ Carrot.

Posted 1 year ago

“I couldn't fault this company twice iv needed help and both times they have hone above and beyond to help me. Today Claire really helped me she was fantastic thank you”

Posted 1 year ago

Hello Kamran, Thank you so much for your review! We are glad that we have gone above and beyond to help with your queries and as you found Claire's service fantastic. I will make sure this gets fed back to Claire. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Been with carrot for 6 months now. They gave me the cheapest quote and I’ve not had one problem with any of their team or services. I also needed to purchase some more miles and they were quick and helpful for me to do so. 100% recommend!”

Posted 1 year ago

Hi, thank you so much for your review! We are glad you have been a customer with us for six months and have never experienced any issues. We are also glad you found us quick and helpful in solving your enquiries and would recommend us. Have a great day! Anu @ Carrot.

Posted 1 year ago

“With it being an online insurer you can't call to discuss your policy, the live chat feature is terrible and has taken me over an hour to get through to someone everytime I have needed to make an update. I would rather be on hold”

Posted 1 year ago

Hello Antonio, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 1 year ago

“Really helpful all the time. Sophie helped me today and she was really helpful and kind”

Posted 1 year ago

Hi Kamran, Thank you so much for your review! we are glad you find Carrot helpful, thank you for your feedback for Sophie. I will make sure this gets fed back to her. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Love carrot. Great insurance company with little hassle and great for young drivers.”

Posted 1 year ago

Hello, Thank you so much for your review! we are glad you love Carrot and find us great for young drivers. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Good customer service over the phone and also online chat as well”

Posted 1 year ago

Hi, thank you very much for your review, we are glad you are happy with our customer service over the phone and Live Chat. Have a great day! Chris @ Carrot.

Posted 1 year ago

“Good customer service”

Posted 1 year ago

Hello, thank you so much for your review! we are glad you are happy with our customer service, Have a great day! Chris @ Carrot.

Posted 1 year ago

“Terrible customer service. No customer service contact number, you can’t cancel the policy and live chat take some information and doesn’t respond anymore. WAST OF TIME”

Posted 1 year ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot

Posted 1 year ago

“The service of this company is absolutely terrible I have been trying to contact somebody for hours via the live chat which seems to be the only way to contact them.”

Posted 1 year ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot.

Posted 1 year ago

“The advisor I spoke to was great however I do think it’s unfair having to pay for extra miles when you have a black box. You wouldn’t have to do this with a normal policy”

Posted 2 years ago

Hello, Thank you for your review, we are glad the agent was great on Live Chat. In regards to additional miles we do confirm on our website help centre that if you exceed your annual mileage you will need to purchase top-up miles. Thanks, Chris @ Carrot.

Posted 2 years ago

“I have been trying to contact via a number and live chat for the past two days, to change my insurance vehicle and I have had no response even via the live chat? What am I supposed to do as I need to drive to work and I will not pay for external additional cover.”

Posted 2 years ago

Hello, thank you for your review and we are sorry to hear of the issues experienced, we have tried to contact you via telephone but haven't been able to get in touch, we have now sent you a private reply for you to respond to. Thanks - Chris @ Carrot.

Posted 2 years ago

“I’m trying to buy more miles but no one answer me on live chat”

Posted 2 years ago

Hello, Thank you for your review we do appreciate all customer feedback, we would like to speak to you to discuss your query in more detail please hold to speak to an agent on Live Chat where you can also arrange a call back. Thanks - Chris @ Carrot

Posted 2 years ago

“Lee was extremely helpful on the live chat.”

Posted 2 years ago

Hello Hasan, Thank you so much for your review! We are glad Lee was extremely helpful whilst dealing with your queries. I will make sure this gets fed back to Lee. Have a great day! Chris @ Carrot.

Posted 2 years ago

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Carrot Insurance is rated 3.8 based on 3,588 reviews