Firstly, I would like to say that our gazebo is perfect and we do love it, however, the process was not a smooth one. We first enquired about a gazebo back in October, at that time the colour of the walls we wanted were not available, we were assured that they would be in at the end of the month. We purchased the order beginning of November, the walls were still not available. Our gazebo was despatched at the beginning of December, without the walls as they still were not in stock, even though there were promised and a special order had gone out for them for us. The courier they used kept saying on their website that they had attempted delivery and had left a card to say so, no card was ever posted through my door, on the day I was told they were definitely coming, I stayed in all day and evening waiting for them, checked their website and it said they had attempted delivery and left a card, this did not happen. The lady I was dealing with was very apologetic, I understand this was not her fault, but still very frustrating. The walls were still not available and this was mid-december. The gazebo was eventually delivered beginning of January, 2 months after it was paid for. The walls were also delivered, 3 months after we were told they would be in stock and available, after being specially ordered for us. We are a charity and we have worked very hard to raise the money to purchase the gazebo. Like I say, we are very happy with the product, but it has not been an easy process and quite stressful. We were given compensation of sand bags, but I feel this was not enough for being messed about so much with the walls.