So in terms of delivery we’ve had no issue. I ordered a gazebo in grey which was out of stock so agreed dark blue. It came it was royal blue and my fault it was too big so needed smaller size. I found the company very hard to get hold of we have had to keep chasing them. It cost £40 to return even though they sent the wrong colour regardless of the size it would of had to have been returned. No offer of a refund. Also my husband called twice to find out if they had received the return then then wanted us to pay again for carriage. If I had realised the costs involved I wouldn’t have bothered it’s not worth it. You can’t charge people for your mistakes. It’s just shocking. I just hope I don’t have any problems with the new one that has just arrived. I certainly won’t be paying again that’s for sure. I bet I don’t get the £9 difference in cost back either. I think you need to reconsider your returns policy and customer service.