Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,588 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,588 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 12th October 2025

415

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great website. Easy to browse and purchase LOVE the product! Very happy indeed and shall be back!”

Helpful Report

Posted 3 years ago

“The company, I can't complain too much about. The delivery wasn't put as far back on my drive as I had asked, which meant I had very little space for my car. The shed though, a different matter. A piece was missing from the roof panel, nails not connected to anything, pieces missing from some of the tongue and groove, not square, one door was cut wavey, the windows are flimsy and could easily be yanked open. My builders had to adjust everything. They cursed all the way through putting it up. They couldn't believe I had paid that much for such poor quality. The recommended getting a partial refund, which I haven't done, so far. I have just been too stressed and disappointed by a Mercia shed. It is up and looks ok from a distance. I know where the flaws are. It does a job, keeps my things dry.”

Helpful Report

Posted 3 years ago

“Large log store. Was put together by my builder as it’s very heavy. Looks lovey very well make and I’m now ready for winter and my large load of log being delivered. Very happy with the product and the help I was given from Garden Street. 😊”

Helpful Report

Posted 3 years ago

“Had the misfortune of having some damage occur in transit, but customer care sorted it out for me without any drama. Dealt with the matter courteously and with urgency. Well done Garden Street”

Helpful Report

Posted 3 years ago

“I had an issue with delivery - when I contacted Garden Street, they sorted it out immediately and their communication was excellent. I'm happy to say that I received the product promptly (and they were the cheapest provider!). I ordered some of the Protek Exterior paint and the quality is great! Would definitely use again :)”

Helpful Report

Posted 3 years ago

“Ordered an awning cover on Monday. Delivered by 10 am Wednesday. Tried it out and it fits very well. Great service, great product and brilliant delivery. Well done.”

Helpful Report

Posted 3 years ago

“Good service - quickly resolved issues with faulty and damaged items delivered”

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Posted 3 years ago

“The arch was delivered promptly and was reasonably easy to install. We had to buy 4 metal posts to sink into the ground and then put the supports into the posts, otherwise there would not be enough headroom within the arch. We would have preferred if the main supports were 6 inches longer so that they could be sunk directly into the ground. This would save an additional £40 in costs and make it quicker and easier to install. However, we're pleased with the overall effect and quality.”

Garden Street 4 star review on 22nd June 2022

Helpful Report

Posted 3 years ago

“I D ordered the palram sierra canopy best price available and delivered in 5 working days . Was updated very well with delivery time”

Helpful Report

Posted 3 years ago

“We ordered a Patio dining set which is superb and arrived within a week- excellent service, I would highly recommend ordering from Garden Street.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“already sent a review, green house is full of plants and cuttings”

Helpful Report

Posted 3 years ago

“Ordering was easy, product arrived in a timely manner and was as expected , good quality and colour as expected.”

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Posted 3 years ago

“Bought garden parasol. Very pleased with item, which was delivered promptly. The wrong cover had been sent, and it took a few calls to get the correct one delivered. They were supposed to send a return label so I could return the wrong one, but none sent - so cover is lying in my garage - bit of a waste really.”

Helpful Report

Posted 3 years ago

“Best price (and I shopped around), great communication and friendly fast delivery! Item(s) as described and pictured 🥰”

Garden Street 5 star review on 16th June 2022

Helpful Report

Posted 3 years ago

“Very good service, delivered on time, have only just managed to get the shed assembled. For the money seems good value. A bit disappointed that the price was dropped again just after I bought it.”

Helpful Report

Posted 3 years ago

“Good service and quick delivery”

Helpful Report

Posted 3 years ago

“Awful customer service don’t use them I needed a replacement part for a kettler gazebo 2 weeks later and still waiting despite assurances from the customer service manager that he would deal with the issue personally Definitely not worth the few quid I saved by buying from them”

Helpful Report

Posted 3 years ago

“Awful service and customer support. I would not recommend anyone to use them at all. I have not received my item for well over 2 months and they have not been honest about it.”

Helpful Report

Posted 3 years ago

“3 Seater Arbour - Delivery came with only 15 minutes notice with a phone call from the driver, I never got a call prior to this to confirm a date and as no one was at home the driver had to leave it on the driveway. When assembling, pre-drilled holes would have been beneficial to help fix each section not only in the correct location but to stop any rounding off of screws before they were secured. Luckily I am a builder and with the right tools this was easy to assemble to a layman this could be very difficult. When complete looks great.”

Helpful Report

Posted 3 years ago

Garden Street is rated 4.2 based on 7,588 reviews