Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,489 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,489 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 15th June 2025

412

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service. Does not accept that Northern Ireland is part of the United Kingdom”

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Posted 6 years ago

“I ordered shed on 8th of May, now 2nd June and still do not know when it will be delivered.”

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Posted 6 years ago

“DO NOT USE GARDEN STREET. Not unless you want to waste your time and money and receive the wrong goods. I checked and double checked the order. They do kerbside delivery - how is a woman supposed to lift 12 wrapped slabs and a huge 4 ft pallet from the pavement into her own garden. Why do I have to dispose of their pallet. They then don’t even bother to notify you when they are supposedly going to collect it you just get a moody man banging at your door. They deserve zero stars. There customer service is ZERO do not bother buying from here.”

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Posted 6 years ago

“Not even received my goods yet been waiting over a month - you offer a very poor service and i shall be taking this matter further”

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Posted 6 years ago

“Took payment and then followed up a week later to tell me they had no stock. Obviously poor communication and lack of stock control/management.”

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Posted 6 years ago

“Took money, 7 days later told me it was out of stock. Poor communication and obviously issues with there stock control/management.”

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Posted 6 years ago

“Very poor customer service from this company. Failure to deliver part of our order on the day they promised. Failed to say there was a delay. Failed to refund any of the payment as they have a get-out clause in their Ts&Cs. They don't even put people's names on the correspondence they send. Shame on you Garden Street. Very poor show.”

Helpful Report

Posted 6 years ago

“Over a month after ordering my shed, I am still waiting to hear from the courier about delivery. I have had to constantly chase for updates, latest is the courier company had no record of my order (so were never going to ring me), even though the manufacturer of my shed were adamant they sent the order over. And now the shed is out of stock so I having to wait for it to come back in before delivery can be arranged. GS staff have been apologetic but that doesnt help me get my shed. Once it has arrived I wont be ordering from them again, considering they have had my money since the 18th April.”

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Posted 6 years ago

“Arrived as expected and helpful staff.”

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Posted 6 years ago

“The item I ordered was not in stock so I didn't end up with what i ordered.”

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Posted 6 years ago

“Bad communication, over delivery period said 5 to 10 days took 14 days no apology given”

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Posted 6 years ago

“Said purchase hasn't been delivered yet 10x6 foot shed, Waiting patiently,”

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Posted 6 years ago

“This was my first time shopping with garden street, unfortunately it’s not been a good experience so far as what I ordered is out of stock . I wasn’t told at the point of sale and if I hadn’t phoned up after not getting a delivery date on the eighth day after my order god only knows when I would of been contacted . My order is not expected until at least the end of the month. Thanks Chris Keane.”

Helpful Report

Posted 6 years ago

“Still waiting for this item! I ordered it on the 20th April and it’s not due for delivery until 17th May! Nearly 4 weeks to deliver a cushion box? This was not disclosed at the time of ordering.”

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Posted 6 years ago

“Ordered a shed from the site over other competitors due to the advertised ‘3-7 day delivery’. I placed my order on 24th April and I still have not received the product. Currently scheduled for 29th May - over a month later. Manufacturer suggests this retailer should not be displaying 3-7 days as a estimate. Hassle, stress and cheaper prices elsewhere that probably have more accurate delivery estimates. Cannot answer how the item was delivered or if damaged as yet to receive it.”

Helpful Report

Posted 6 years ago

“Despite being listed in stock, goods did not arrive and when I called to enquire about the delivery I was advised some items were out of stock, others would be delivered within a few days. Two weeks later I have still not received any of my order.”

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Posted 6 years ago

“Would love to write a review but product not with me yet Lead time really bad in this day of age”

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Posted 6 years ago

“My shopping has never arrived from you.I turned for a refund.”

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Posted 6 years ago

“Terrible service item broken in a number of different places and still awaiting for the replacement parts, shocking”

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Posted 6 years ago

“Although the customer service was first class the standard of the product was absolute rubbish for the price. After delivery of two different ones, both sub-standard, i gave up and asked for a full refund.”

Helpful Report

Posted 6 years ago

Garden Street is rated 4.2 based on 7,489 reviews