“Really enjoyed my trip and pre departure the team were really good at answering all my questions! However, I thought the trip ended in Dar es salaam however others were continuing on to Nirobi- I was annoyed I hadn’t been told this as I may have liked to have done the whole trip with the others.”
Hi, thanks for your review, we're glad you had a great time on your trip and that we were able to help with all your questions before you departed 😊 We will pass your feedback onto our product team regarding the extension to Nairobi.
“I had a brilliant trip but it was more down to the tripadvisor app and the amazing friends I made than the tour itself.
The accommodation was nice on the whole and transportation good! Shame to lose so much time to a day of travelling though!”
“Good trips if you want a holiday well organised etc however I did it as part of travelling and would not recommend nothing like doing it yourself and was more of a couples retreat then travellers wouldn’t do a tour again would not say the partifcular tour was bad at all and if you want this kind of thing it is a good option but feel like it was advertised as something it wasn’t e.g. stayed in hotels every night and went to very posh restaurants for dinner instead of hostels and street food etc”
Thanks for your review, it's great to hear that you thought the trip was well organised. Our trips vary in style - some include hostels, street food and local transport whilst others are slightly more upgraded. We try to give an accurate description either way to help you to find the right trip for you but will take your feedback on board and ensure it is as clear as possible. If you do wish to travel again in the future, please let us know and we'll be happy to point out some trips which suit your preferences.
“Excellent trip while being on the Inca trail (excellent porters and guides Rudy and Uriel), but terrible communication before the trip.
Our hotel changed on the day of check in on day one of the trip and on the return day too. Unacceptable considering we had your word after the first hiccup that you would move our bags if the hotels needed changing again! Ended up getting to our hotels at 9:30pm after a 3:15am wake up on the Machuu Pichuu day!”
Thanks for taking the time to leave us a review Ilektra. It's great to hear that you enjoyed the Inca Trail trek and visiting Machu Picchu. We're sorry that some of your hotels were changed and understand that this may have caused you some inconvenience. Occasionally, we do need to make minor changes at short notice due to unforeseen circumstances beyond our control and we aren't always able to provide prior warning. If you'd like to discuss this further, please send an email to info@gap360.com and one of our team will be happy to give you some more information :)
“The trip booking team were great and really supportive throughout the process of selecting a trip that was right for me. They also responded to all of my questions.
The flights team were also really friendly but unfortunately I was disappointed when over the phone I was told my flights were ‘changeable for a small fee’, so if I wanted to come back later for instance, I could move it. However, when I actually did NEED to move my return flight, it transpired that they were non moveable, non refundable so I lost all my money on them.
I did really enjoy my trip nonetheless, it was an experience of a lifetime, but just slightly disappointed in the additional costs I met for the flights!”
Thank you for your review, we are really happy to hear that you enjoyed your trip. We are sorry to hear that you are disappointed with the additional costs of changing your flights, we recommend contacting your travel insurance provider who should be able to advise whether you are able to claim for these costs.
“I’ve booked a few trips now with gap360 but unfortunately this year I was disappointed with the lack of care and help from them. When you download the app you can book flights and visas with the company but little did I know the visa site is a overpriced site that rips you off so I paid £150 for a visa that should of been 20 dollars ! When I said to the gap360 team they said it was my fault for using it. But when you travel on your own for the first time you don’t no enough about things so if things are recommended on The company site your obviously going to go with it.”
Thank you for your review, we are sorry to hear that on this occasion you are disappointed with the help from our team. As discussed previously with our Assistant Operations Manager we do feel that it is clearly stated in the information found in your online account regarding the visa service that it is a more expensive option compared to applying for visas directly through the relevant embassy. We hope you had a great time on your trip!
“i haven't received any information about my booking. i am not happy that i have just spent £106 and after two days still don't know any information, this is unacceptable.”
Hi Amelia, thank you for your feedback. We can see that you booked your trip on Friday evening when our offices were closed for the weekend. You should have received a confirmation email at the time of booking which also states that it can be up to two days before further trip information is sent to allow for the time the offices are closed. You should receive an email this morning with more information from your Trip Coordinator who will be happy to help to answer any questions you may have about your trip 😊
“In February 2019 I went on the Thai Adventure Tour. The tour and itinerary I really enjoyed! The places we went to were incredible and the location of accomodation was very good.
However, the itinerary did not explain that there were so many days of travelling where the whole day was taken up. This was dissapointing as I was not expecting to not have as much time in each place. To improve this the itinerary should make it very clear, or the tour should be a few days longer.
I was also not warned about not being able to use my travel card/ any card unless you spend more than 500 Thai Baht. This was rather annoying as the ATM charged £5-6 every time cash was withdrawn.
Our guide was very friendly, although they were NOT a tour guide. This was the most dissapointing part of the trip. Our guide could hardly speak any English, which immediately created a barrier between getting to know one another. It also didn’t help as they were not able to give us any information/ knowledge on the places. I missed out on many extra acitvites because my guide did not tell me about them. I also had no help arranging post travel transport, despite asking, so had to figure it out and book it myself (I was told our guide helps with this when I booked the trip).
Overall I was extremely dissapointed in the level of guidance from our tour guide. I do not feel i got my moneys worth at all and so will not be booking again.”
Thank you for your review, we are glad that you enjoyed the itinerary! Thank you for taking the time to leave us feedback, we really appreciate it and will take it on board.
“Although I generally had a good experience when booking with Gap 360, I did find your website misleading in regards to the adobe in vaccinations. Your website seems to suggest that a Yellow Fever vaccination is necessary to go o. the trip however when i went to a private clinic to get it done, I was told I didn’t need it. This cost me £15 for an appointment fee which was disappointing as I didn’t even need it.”
Hey Ashleigh, thanks for taking the time to leave us a review. It's great to hear that you enjoyed your time in Thailand. We’re always looking to improve our trips so would love to hear your feedback. Please drop us an email on info@Gap360.com or give us a call on 01892 537392 :)
“The places were visited were beautiful and I throughly enjoyed the activities we did however our tour guide wasn’t very present for the majority of our tour and a lot of the hotels we stayed at had some form of construction going on or nearby which created a lot of noise.”
Thank you for your review, we are glad that you thoroughly enjoyed the activities on your tour! The guides are there to accompany you to and from all of the activities, as well as during travel days so it's surprising to hear that your guide wasn't very present. If you would like to drop us an email to let us know who your guide was we can look in to this further.
“Had an amazing trip but wouldn't of been the same without Fanta he's such an amazing guy truly down to earth caring and funny. I owe that man so much. Thankyou for making this trip a once in a life time experience!”
Thank you for your review, it's lovely to hear that Fanta is doing such a great job with our tour groups. We will definitely pass on this feedback to him :)
“I really enjoyed the Ultimate Oz experience. However one major issue occurred when we landed. One of the main reasons I booked this trip was so that when I landed there would be someone to meet me and not be left on my own in a strange city. You assured me there would be a shuttle waiting for me when I landed. However, there was no one. After asking another gentleman waiting for people if he knew what the gap 360 shuttle driver looked like he said he left after waiting for 5 minutes. We were a bit delayed at customs but only by about 15 minutes. In the end we were waiting 2 hours and they were closing part of the arrivals area. I even called the hostel to ask for them to come and get us but still no one came. In the end we paid $50 for a taxi. This is not acceptable as you assured me we would be greeted ans taken to the hostel. I would appreciate an explanation as soon as possible.
Many thanks
Hannah Augood”
Thank you for your feedback. We are sorry to hear that you could not find the Sydney Shuttle representative when you arrived at Sydney Airport. As detailed on your airport transfer voucher which was sent to you before your travels, Gap 360 do not operate the shuttle service ourselves and customers need to go to the Meeting Point at the airport and look out for the Sydney Shuttle company representative in a yellow vest who would direct you to your shuttle bus.
The service operates 24 hours a day and the buses were operating as scheduled. It is a shame you did not contact the Gap 360 24/7 support number at the time so that we could have assisted you immediately. As a gesture of goodwill we will be happy to refund you the cost of your taxi fare and a Trip Organiser will reach out to you via email to arrange this.
We are pleased to hear you have enjoyed the first week of your Absolute Oz Jobs programme and we are sure you will enjoy the many adventures ahead of you in Australia!
“I went on the 'South African Wild Adventure Trip' in August 2015 and although Gap360 themselves were very good and helpful, their sub contractors were not. Some of the staff at Kwa Madwala where we stayed for the majority of our trip were very rude and not very well organised. The drivers/guides were awesome but it was just the people in charge that were rude. We also got advised to exchange money ILLEGALLY for when we went to Mozambique which could have ended very badly.
Gap360 suggest taking £200 spending money for the four weeks. However I and many others found we spent almost twice that. This is mainly because although we had been told that ALL meals apart from meals in Mozambique would be included, this was not true. We were expected to provide meals for ourselves most weekends and a few other random days. Also, we got some very strange and small meals when they were provided. 4 mini sausage rolls, yoghurt and honey was our lunch one day..
We also had a major water shortage that meant we were not able to shower - or had drinking water for four days. This was when the man who was meant to be looking after us chose to go away for the weekend. When one of the drivers realised he was very helpful and easily got us more drinking water and took us to another place in the reserve to have a shower.
Saying all this, I still had a wicked time, just depends if you have the patience to deal with the lack of organisation.”
Hi, we are pleased to hear that on the whole you had a great time on our South African Wild Adventure. Thank you for leaving your feedback. All customer feedback is very important to us, and we have taken all your comments on board. Our Operations Director will follow up on the relevant points with our team in South Africa, and she'll be in contact with you directly soon.
“I had a great time on the wild adventure however would recommend that additional days in Kruger should be included. I would also recommend some of the additional activities such as the panarama tour.
wgule staying at bush however we were at time made to feel very uncomfortable and a nauses to the management. The management and bush house team we also heard often discussing members of the group and also moaning about members of the group to other group members, which I consider very unprofessional. On one occasion we were told that we did not deserve to eat! We were also referred too as children which as an adult is incredibly insaulting. We also received no bush safety talks and we did not get to choose activities in hazy view.
Food was also not included at hazy view and we therefore had to purchase our own food. When I booked the trip your website said food was included everywhere except Mozambique. We also ended up paying a lot of money for food in Kruger as the food money allowance did not stretch very far. I would recommend that this is mentioned when discussing budgets with future customers as it was an additional cost.
Mozambique was fantastic and the locations is amazing however I would suggest the time there should be extended as it is a very long journey. We were also told that we could exchange money before leaving SA and were taken to a car to swap money with a women. When arriving back from Mozambique there was a sign to say that this was illegal. However staff had recommended this and also not made us aware.
The microlight was also incredibly disorganised with us completing the mirco light on the last two days. Some people including myself completed it just before leaving for the airport. I believe this was drive by the fact that there was not a pilot and guests in the main lodges were always prioritised.
Overall the activities were great however the management were often unprofessional and therefore created negativity on the trip. Communication between bush house staff and guests was also awful with us spending a lot of time not knowing what was happening. I would consider doing this trip again however not on the same reserve.”
Thank you very much for sharing your thoughts about your recent trip to South Africa. I am really pleased to hear that overall you enjoyed the South Africa Adventure. We really appreciate your feedback and recommendations on how we can improve the programme for future customers. Our Operations Director, Jane McLellan will discuss all your comments with the team in South Africa and she will make sure each point is followed up on, and will be in touch soon. Thanks
“Had amazing time out there, well worth it. I just found the planning rubbish. The last week on koh phangan was terrible. The hotel was in the middle of no where and for a "party" island, there wasn't much partying.”
We are pleased to hear that on-the-whole you had an amazing time on the Thai Adventure programme.
Sorry to hear that you didn't enjoy your time on Koh Phangan in week four. We always coincide our Thai Adventure start dates with either a Full Moon or a Black Moon party with the latter being a little less rawkus for those that wish to enjoy the other activities the island has to offer not only the party life.
Although you chose to not go when one of the legendary monthly parties was on there's so many other cool activities you can do like sea kayaking, Thai cooking lessons, kite boarding, zip lining, Thai boxing, trekking, exploring waterfalls, snorkelling and boat trips out to the stunning national parks with its azure water and amazing islands.
Our popular accommodation is not in the heart of the party district but we did indeed choose this due to its relaxing location with infinity pools etc so you can recoup after the hectic parties if that is what you decided to do on Koh Phangan. For the other activities it's great due to it's accessible central position on the island.
Sorry if this highly rated and positively reviewed trip didn't tick all the boxes for you...
“Quick review.
Moving to another country on the other side of the world by yourself, where you don't know anyone, on a Holiday working visa is a big leap and can be absolutely terrifying for some.
I had unbelievably cold feet the week before I left for the Ultimate Oz trip with gap 360. There was some controversy doing a working visa with travel companies as reading traveling forums explain you don't really need them.
Regardless I wouldn't turn down going with gap 360 as they allowed me to take the leap and I know I wouldn't of made the leap without them. The ultimate oz first week tour was fantastic, the tour was great, lots of parties and drinks, and I made some really good friends.
What I would suggest is to have a plan and strategy going however be flexible and allow your plans to change. There were other travelers who went with the flow, worked on a farm and got fantastic jobs. However there where other travelers who had spent all of their money and who had a 9 to 5 job and where just surviving in Sydney.
If it's your first time traveling I would highly recommend volunteering abroad with an organisation. As volunteer organisations pay for your food and accommodation for your help. When you are on a working holiday visa you are just essentially working to pay for your food and accommodation, even though gap360 can help you partially you are on your own to find work.
However that's the point, it gives you flexibility and you have to push yourself to make things work, you are independent.
Overall
Gap360 create a great tour, make new friends, great parties.
However I would of loved an honest explanation how expensive this trip would be.”
