“Despite booking during a global pandemic the staff at Gap 360 were incredibly responsive and helpful with answering any questions I had and keeping me informed with updates on my trip. Really great customer service!”
“Extremely helpful and responsive staff, really make me feel well looked after. The new policy put in place in wake of the pandemic gives the customer peace of mind. The price of the experiences is very reasonable for the packages you get, would recommend this company to anyone looking to set off about the globe.”
“Really easy to navigate around the website and all my travel plans have been organised into my own online account. Great service and lovely team- glad to be travelling with them!”
“I needed help with my trips and information and Katie was really helpful and really went the extra mile very happy with the service and cant wait for Japan 😊😊”
“Amazing service even through these tough times unfortunately didn't get to go on my travels but will be returning to gap 360 when we can get back out there”
“Haven't booked with them before but from what I hear, they kick ass.... plus staff are very responsive with queries... definitely looking to book a working holiday (leaning toward NZ) with them in the future.”
Thank you for your review, we look forward to you travelling with us in the future! Please do get in touch when you're ready for your working holiday adventure 🙌
“I did Ultimate Oz in Sept 2014 (age 18) and it was absolutely brilliant! Would highly recommend for anyone especially those travelling alone and nervous about travelling without support. The activities and nights out were unforgettable, the tour guides were friendly and helped with CVs, job applications, phone sims etc. After the tour I did some travelling and then returned to Sydney where I lived and worked for a few months, before continue my travels to New Zealand and Asia. Without Gap360 I would never had had the confidence to do this trip which became was the adventure of a lifetime and has given me friends for life. Thank you so much!
I would also like to add (after seeing some negative reviews) that whilst I've not dealt with Gap360 during Covid19, I am sure they are doing their utmost to balance satisfying thousands of customers whilst keeping staff in jobs. It is a really trying time for everyone right now but especially for certain industries, like tourism. Hats off to all the staff having to deal with all the cancellations and reschedules (that have occurred through no fault of the company) - my thoughts are with you all!”
How nice to hear from you Rachael and thanks for such a nice review and update on how you got on overseas. These are indeed testing times for us all, and to hear nice comments like this brightens up all our days ;)
“If I could give a 0 star review, I would.
I saved up for years on minimum wage jobs during my studies for the trip of a lifetime. I was excited to book this trip with Gap360... then COVID happened.
My treatment by the company since then has been appalling. It is money-grabbing and unethical. I was initially told I could only be refunded a measly quarter of my trip. I have since battled this, and sadly given up. Now, I have been charged a cancellation fee of nearly £600 for a trip that never even went ahead. That's hundreds of hours of work, and is vital money in a time of extreme financial difficulty.
The cancellation policies this company have are ridiculous. You get charged a 50% cancellation fee if you cancel within TWELVE WEEKS of departure. Most holiday companies don't even require payment for trips until 6 weeks before departure.
I can't speak to the trips themselves, but beware if you give your money to this company because if for some reason it doesn't go ahead or you have to cancel, it's likely you won't see a decent chunk of that money again.
Gap360 is currently staying afloat with funds from customers that haven't received any of their services. Do not give them any of your hard-earned cash, find another, respectable company.”
Hi. Thank you for your feedback. One of your trips which was cancelled due to Covid-19 I understand has been resolved separately by our operations team. The other trips you cancelled were open-dated trips. As these are open-dated trips you cancelled, and they were not cancelled by us due to Covid-19, standard cancellation terms apply. I can see that as a gesture of goodwill we lowered the cancellation fees in this instance. If you change your mind and you would like leave the trips open-dated you will incur no fees. Please do get in touch as soon as possible if you wish to do this.
“Thailand 2017, this was the first time I travelled alone age 19 and it was amazing, very well organized, the tour guide made the trip, everything was perfect”
Thank you for your review Zoey, it's so great to hear from our past travellers, especially those who went a few years ago and are still remembering their travels with us! 😊 We hope to see you on a trip with us again soon!
“Extremely helpful customer service and provide very good information on trips you are interested in. Respond to emails quickly and help the best way possible.”
“This is my first time travelling solo and so far I cannot complain. The advice Gap365 have provided has been excellent and has really put my mind at ease.”
“Gap 360 made the whole process of booking so easy! My trip is postponed and they’ve been so helpful through everything. I can’t wait to go on my trips with them!”
“Ive used Gap360 before and they were so helpful and the trip was well worth the money plus such a good experience for myself as a first time traveller, Ive already booked my next 2 trips for next November and again the team was brilliant and helpful, definitely recommend!! thank you :)”
“Katie went above and beyond to support me with reorganising my trip due to the Covid-19 pandemic. My trip isn't until July and I expected Gap360 to be too busy to deal with my trip but Katie came back to me within a couple of days and had sorted a voucher and a change of insurance. With the travel industry facing such uncertain times at the moment, it was lovely to have a company being so understanding and ready to help, I look forward to travelling with you soon!”
“I used Gap360 the first time I went travelling solo and they did not disappoint. I recently contacted them about an upcoming trip in November and Katie has been very helpful and kindly moved my holiday to 2021 due to Coronavirus. I always recommend Gap360 to friends who haven’t travelled solo before!”
“The team at Gap 360 have been so helpful throughout the booking of our tour. Especially during the pandemic, I have received full support in postponing our tour, with the team always replying to emails quickly, being super friendly and looking to help us in any way they can, which is a real credit to the company. I look forward to travelling with them soon!”
