“Booking with gap360 was the best decision I made. I have never been travelling on my own so doing it this way is a compromise!
The team have been very supportive throughout!”
“I’ve had the best experience with Becca!! She has been so helpful and sorted everything for me so smoothly! I can’t wait for the trip of a life time :)”
Thank you for taking the time to leave a review. In this instance, as our trips are so popular and selling out so fast, the trip had just a couple of spaces left. Between the time you booked and the time our operations team went to confirm your space, the trip had already sold out as other customers booked ever so slightly ahead of you. This is really unfortunate and we can understand your frustrations. We're doing all we can to increase trip capacity due to incredibly high demand. I understand you will be receiving a full refund which has already been processed. If you do wish to consider travelling with us in the future please do get in touch and we'd be more than happy to help.
“Booking with Gap360 has been super easy. The staff I’ve interacted with have been exceptionally helpful in answering any questions I may have. They have even contacted the local team to find out more about the itinerary for me. Response times have always been fast.
Only reason this is a four star not five is I think there should be more transparency about the fact you need a doctor to fill out a medical form if you have a health condition. I’ve never had to get my doctor to fill in a form to say I can go on holiday before, it came as a shock to me. I am unable to prepare anything till I’ve been for deemed to go which is a stress I wasn’t prepared for. I’m not against the medical form as I understand it’s to keep them and me safe but wish that there were alternatives.”
Thanks for your review Amelia, we're so glad we can help with any questions you have. Thank you for providing feedback, we're always looking to improve our customer experience so I will make sure this reaches the relevant team for consideration.
We hope you have a lovely trip with us 😊
Thank you so much for your review! We really appreciate it and are so glad you had a great time travelling with us! We look forward to you heading on another adventure with us soon 😊
“Really fast replies and contact from Gap360. Prepared me and got me ready with all the documents I would need when they put me in touch with the local agency that got me the placement. Really professional and a lot quicker than I thought it would be which is great!”
Thanks so much for your review Billie, and your kind words about Jane! We're so pleased to help with your travel plans and look forward to your adventure with us 😁
“The Gap 360 service has been wonderful towards me so far!! I was hugely disappointed I had to postpone by October trip to New Zealand I've now pushed it back to 2022 and I cant wait to get on that plane. I got recommended a new package and a £100 discount which is very generous.”
“Everything went great. only thing is u guys should make sure that the information, pics and details are up to date because the pictures that were of African Dawn were def not the experience. The game room was filthy and not even used. There was nothing to really do but drink and sit around.”
Thank you for your review Sarita, we're glad you had a great time! We have passed on your valuable feedback to our product team to help improve the experience for future travellers.
“A friend recommended to get in touch with Gap 360 for a trip to Africa. I had my eyes on the Tanzania/Zanzibar trip and after speaking to one of Gap's friendly and knowledgable advisors I was sold! Unfortunately, due Covid-19 I was unable to travel, but once again, with the support and help of the amazing staff at Gap 360 I was able to get travel credit for my trip (to be used on any trip I would decide on in the future) and a reimbursement for the plane tickets. I recently got back in touch to get an update on the travel credit, which I am still to use for a long time, which is a great service and makes me very happy. I can't wait to explore the different options and listen to the experiences of the Gap staff (you will most likely speak to someone who has done the trip you are interested in, which gives great insights!) and get travelling again!”
“Katie has been amazing at helping me and my friend find the best dates for us with really quick replies and all the information we could ask for and more!”
“Jane has been amazing and so kind helping me book my trip! Answering all my questions so quickly and helping me every step of the way, from the very start to booking!”
“Katie and Jane especially have been so friendly and helpful, which really makes taking this big step 100% easier! So quick to help with changing my date due to Covid, couldn’t be happier :)”
“Can't fault the customer service. Just booked a trip for 2022, the staff couldn't have been more friendly and helpful. Katie in particular was amazing, explained everything I needed to know and made the whole process stress-free :)”
