Gap 360 Reviews

Name: Gap 360
Rating: 4.73

4.7 Rating 1,620 Reviews

91 %

of reviewers recommend Gap 360

Company Reviews

Metrics

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4.7

Based on 1,620 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Gap 360:

With 200+ trips in 50+ countries there is something for everyone!

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01892527392

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info@gap360.com

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Gap 360 5 star review on 19th April 2024

Liv S

Gap 360 5 star review on 14th April 2024

Freya

Gap 360 5 star review on 10th April 2024

Anonymous

605

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an amazing trip on the 25 day Thai adventure. It was made even better by our tour guide Kung who was so kind and helpful! Couldn’t have asked for a better guide !”

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Posted 5 months ago

Thank you for your review! 😁

Posted 5 months ago

“Unbelievable experience traveling and couldn’t of asked for a better guide Nyla made it an unforgettable trip and one that I will remember for many years.”

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Posted 5 months ago

Thank you for your lovely review 😁

Posted 5 months ago

“I did the 25 day trip around Thailand with my sister and we had an amazing time. Our tour guide Nylah made this trip special and she was extremely helpful with any concerns or queries we had. Nylah made this trip enjoyable and even helped us plan extra activities on our free days. She was a laugh to be around and made everyone feel comfortable. I would definitely recommend this trip.”

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Posted 5 months ago

We're so glad you both had an amazing time on your trip! Thank you for your review 😁

Posted 5 months ago

“The last 25 day have been the best time of my life! All thanks to us tour guide Nylah! She's has been incredible and couldn't ask for a better guide. She has made our trip so much fun. Nylah had made our trip go so smoothly and so seamless! Because of this we were able to enjoy our trip stress free knowing all activities and transfers were already organised. All activities and accommodation were 10 out if 10! Were gonna miss Nylah and the group so much!”

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Posted 5 months ago

Great to hear you had the best time! Thank you for your lovely review 😊

Posted 5 months ago

“Just done the 18 day Thai intro. Had a great tour guide called nylah I couldn’t have imagined a better tour guide she got involved with the group like she was one of us whilst also sorting everything out at the same time. She had great knowledge of Thailand and overall made the trip so much better. I left on the 18th day and came back to see everyone in koh Tao and again nylah helped me a lot although I was technically off the tour. I wouldn’t recommend doing this trip enough. If you’re nervous about going or just want an easy way to meet new people and do a lot of activities this is a great opportunity.”

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Posted 5 months ago

Thank you for your review! 😁

Posted 5 months ago

Helpful Report

Posted 5 months ago

Thank you for your review! 😁

Posted 5 months ago

“This trip to Thailand has been the best thing I’ve done in my entire life I never thought traveling would be for me but how wrong was I. I got to see some amazing sights and experience the most incredible things and was lucky enough to meet some amazing people who I’ll remember for ever. However none of this would have been possible without our amazing tour guide ‘Nyla’ her knowledge of Thailand and the people makes traveling this place so much better and we was able to travel so stress free because we knew Nyla had it covered from every angle Special thanks to our number one Nyla !!”

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Posted 5 months ago

Thank you for your lovely review Jake! We're so glad you enjoyed your trip 😁

Posted 5 months ago

“Nyla was absolutely class sorted everything out for anyone! The tour itself was amazing, can’t really fault it.”

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Posted 5 months ago

Thank you for your review Will! 😁

Posted 5 months ago

“The trip was absolutely amazing! We explored a variety of places from authentic Chiang Mai to the islands in the south. Nyla provided us with the most caring, supportive and informative guide we could have asked for. I am very grateful for her and she was very much was a ray of sunshine in a place of uncertainty”

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Posted 5 months ago

Great to hear you had an amazing time! Thank you for your review 😁

Posted 5 months ago

“Just finished the 25 day tour with the amazing tour guide Nyla, who made the trip so easy and enjoyable especially for first time travellers. Would 100% recommend the Thai adventure!!”

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Posted 5 months ago

Thank you for your review! We're so glad you enjoyed your trip 😊

Posted 5 months ago

“I have recently completed my Thai intro plus . It was amazing start to finish . Meeting new people various ages . I was the oldest so I was apprehensive at first but it didn’t matter during the trip .Visiting new places and experiencing new cultures . I did so much in a short period . I did things which I never thought I would do . Anyone thinking about doing the trip should just book the intro plus . All the team are helpful they help with flights and Questions that you may have . Tour leaders are always helpful . We had Ollie who was fab and full of knowledge about Thailand . I was envious of al the others as few are in Sri Lanka and Vietnam now . Just book you won’t regret it .”

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Posted 5 months ago

We're so glad you had an amazing time with us on Thai Intro Plus, thank you for your review 😊

Posted 5 months ago

“Had a great tour guide Nylah”

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Posted 5 months ago

Thank you for your review 😊

Posted 5 months ago

“Loved this tour! Our tour guide called Aek was amazing and made the trip such fun. Overall everything was great and traveling to each place was efficient. However, some of the accommodations in Koh Samui, Krabi and Koh Phangan were further away from the busier areas which made it more difficult to easily get to many restaurants and bars. Otherwise, had such a good time and met some amazing people!”

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Posted 5 months ago

Thanks so much for your review, we're glad you had a great time with us in Thailand!

Posted 5 months ago

“Overall I had a great time. Great people, amazing tour guide called Aek! All transport was sorted and accommodation. Accommodation in Krabi (which wasn’t really krabi) Koh Samui, Koh Phangan were very out of the way. Had to always get taxis everywhere and when it was raining meant we couldn’t really do much as nothing was close by. Some parts of included activities had extra costs. For example when staying in the national park we had to pay 400baht to get into the national park which seems stupid because if we didn’t pay that then we wouldn’t get to our accommodation for the night. Also a lot of free time!!! Compared to other companies I have traveled with, there was a lot of free time. If you’re interested in culture, history and temples probably not the tour for you because this one is much more island and beach’s and Morden culture. Still though would recommend doing the trip just need to have those few things in mind.”

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Posted 5 months ago

Hi Katie. Thank you for taking the time to leave a review. We appreciate all your feedback regarding your trip, and for our future travellers from 2024 onwards we are pleased to say we are changing the way national parks are covered in the itinerary, and this will no longer be a local payment. We base our itineraries around customer feedback, and most travellers appreciate the free time to explore on their own, the accommodation locations, etc. We are really glad you still had an amazing time in Thailand with us and that you enjoyed the tour, and we look forward to you travelling with us again in the future 🙂

Posted 5 months ago

“such a simple process and getting offered so much support to help make it easier”

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Posted 5 months ago

Thank you for your review 😁

Posted 5 months ago

“Very helpful staff. They couldn’t do enough to help with any request.”

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Posted 5 months ago

Thank you for your review Mark 😊

Posted 5 months ago

“Great company for organising group tours with a full itinerary that captures all the highlights! I went for the "Golden Triangle" tour which they organised through G Adventures. It was great fun and a really good mix of travellers to get to know! Very jampacked tour so don't expect much time to rest between taking in the sites!”

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Posted 5 months ago

We're so glad you had a fun time! Thank you for your review 😁

Posted 5 months ago

“Booked a Philippines tour with Gap360 thinking they were the company actually organising the tour as one of the team members I spoke to there said she used to run the tour herself. Only when I arrived did I realise OneLife ran the tour. The key question I had when booking was around how to leave the Philippines as the tour finished in El Nido but all flights directly from there to Manila did not allow you to book baggage. The alternative to this was taking a bus ride to Puerto Princessa and flying from there. In the end I booked this and had an overnight layover alone in Manila. Gap360 advertise themselves as providing hands on care and assistance whenever you need it and not being able to help with this query was concerning as the others on my tour who all had booked through OneLife directly knew that you could add baggage at the airport but as a first time solo traveller this was something I was reliant on my tour provider to inform me of. Would advise you to book with the tour provider directly as Gap360 take a percentage but provide no assistance.”

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Posted 5 months ago

Thank you for taking the time to leave a review with us. In this instance, your trip was indeed run by our local partner. This is made clear in your booking confirmation and your online account. Booking through Gap 360 you were able to receive the benefit of having UK financial security, a dedicated 24/7 emergency line, and other additional benefits. We do not overcharge customers in any way to make an additional percentage on top of the trip cost, our service and benefits are bundled into the standard tour price. We can confirm that multiple team members from Gap 360 and Flights 360 gave you help and advice on the options for when your tour ended and how to arrange onward travel to your next destination. We have verified you were able to add on baggage at the time of purchase of an onward flight from El Nido, not just at the airport, and the option to take the overnight bus and fly from Puerto Princesa was your choice. As you can appreciate, when your trip ends it is your responsibility for onward travel from the final destination and there are a variety of options available. We did explain your options clearly. Gap 360 pride ourselves on our outstanding customer service, and we have thousands of reviews about our excellent service, so it's really unfortunate that you feel let down, especially as we feel that we did everything we could to help you.

Posted 5 months ago

“Man was a great tour guide ! He had great recommendations for restaurants and activities and coordinated the trip really smoothly. Man and Gap360 really made my time in Thailand unforgettable and would definitely recommend the trip and company to a friend.”

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Posted 5 months ago

Thank you for your review! 😁

Posted 5 months ago

“Had a fantastic time on the Thai trip with unforgettable memories made. Our guide tour Namon was fantastic and very approachable he made the trip very relaxing and stress free. I would 100% recommend the trip to anyone considering it.”

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Posted 5 months ago

Hi Jay, thanks for your lovely review! 😊 Great to hear you had an amazing time in Thailand!

Posted 5 months ago

Gap 360 is rated 4.7 based on 1,620 reviews