Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 10,661 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 10,661 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was good but they sent me the wrong colour of sandal even though the invoice stated the one that I ordered. I did not return them as too much hassle.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you have received the incorrect colour of shoes. You ordered the antique silver which should be a burnished metallic colour like a bronze. We would be happy to take back any unworn item and exchange it for the correct one should you wish to return them. We apologise sincerely for any inconvenience. Kind regards, Janice - customer services

Posted 1 year ago

“The sandals are lovely but I'm afraid I cannot get on with the Best fitting part.”

Helpful Report

Posted 1 year ago

Thank you for your review. Best fitting is a range of shoes that are wider across the toe area for a more comfortable fit if people have a wider area at the ball of the foot. • Wider tread in the ball area • Highest degree of wear comfort • Perfect appearance in the stylish Gabor-look (ball and instep width F) We are sorry to hear that you do not find this range suitable for your requirements and hope that you may find one of our other ranges more suitable. If you would like to call us at all on 0345 241 7742 we may be able to advise which may be better for you. Kind regards, Janice - customer services

Posted 1 year ago

“The purchasing the shoes was super easy, and the shoes are great. However, I bought two pairs as I wasn’t sure on my size, and it cost me £8 to return the bigger pair (10% of the show price!) This has definitely put me off ordering online.”

Helpful Report

Posted 1 year ago

Thank you for your review. We do have a link on our website that is with Collect + so that you can purchase a returns label at the low cost of £4.49. This would cover up to 10 kilos so you can return several items at the same time. You can also send back using any courier service that you wish, second class Royal Mail is approximately £2.85 and you can purchase tracking for 80p more. We will accept returns also into any Charles Clinkard store, we allow up to 365 for you to return unworn items. I hope that this helps for future reference and that you will visit our online department again in the future. Kind regards, Janice - customer services

Posted 1 year ago

“Usually very good quality, but wide fit is not wide enough.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. Your findings may help others when they are browsing and we hope that you find a pair for yourself which are a better fit. Kind regards, Janice - customer services

Posted 1 year ago

“Love the Wemo trainers but the sole is really badly designed. After one short walk outside on the pavement I had to pick a ton of mud and tiny stones out of the sole. The design of it picks up everything and then you leave a trail of dirt on indoor floors :-(”

Helpful Report

Posted 1 year ago

Thank you for your review. This is something that we have not come across before as a customer comment and we will let the manufacturer know of your findings. Kind regards, Janice - customer services

Posted 1 year ago

“My sandals were sent from Charles Clinkard. A sticker inside one indicated that they had been marked down from the original price but I was charged the full price. The sandals had clearly been worn/tried on carelessly and the soles were dirty. I managed to get a postage-paid label and returned them. I would have given a 'poor rating' if the review was solely concerned with the supplier.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry that you have had a poor experience with our Company. All items should be checked before dispatch and not sent out if they are not up to standard. With regard to the sticker, we would have honoured any reduction, sometimes there can be an overlap if there has been a sale and we apologise for any upset. Kind regards, Janice - customer services

Posted 1 year ago

“The sandals were lovely but not wide enough”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. We are sorry you found the style unsuitable, as size and fit is unique to each customer there is no guarantee these would be perfect for everyone. If we can offer assistance in locating an alternative style please call 0345 241 7742 and our Customer Services Team will be happy to help Kind Regards Nicola-Customer Services

Posted 2 years ago

“Shoes come up small go size up”

Helpful Report

Posted 2 years ago

Thank you for your review. This shoe is a wide fitting shoe and many of our customers find it quite roomy. We thank you for your comments and findings, this may help others when browsing. Kind regards, Janice - customer services

Posted 2 years ago

“Shoes are great, delivery service was appalling. DPD is used. On the day of delivery, they emailed me to say 'We've missed you. We'll take your parcel to your nearest DPD Pickup Shop:' When I checked my CCTV camera of the front door it showed no attempt was made to deliver, in fact, I saw the van speed past the house on its way to the pickup shop, it never stopped. I then had to do the running around to pick up my parcel. Because of this reason I won't mail order Gabor shoes again. This was reported to Gabor customer services who said in the future I could ask for the delivery to be made by Royal Mail - not really the solution, you should use a delivery company that delivers.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear of your experience with DPD, we will let them know of your disappointment and hopefully avoid this happening to anyone else. We use DPD and Royal Mail for our deliveries as we have found these to be the most efficient for our customers, DPD offers a next day service and also contacts the customers with a one-hour time slot which is very helpful. However, we can see that on this occasion you were let down. We do hope that you will shop with us again, and if you prefer to use Royal Mail, please just let us have your order number and we can easily arrange this for you. Kind regards, Janice - customer service

Posted 2 years ago

“I like the sandals, however they were to big. I wanted to do an exchange for a size smaller however was Very disappointed I had to pay 5.00 to return the ones that didn't fit. So ended up just doing a return with no exchange just in case”

Helpful Report

Posted 2 years ago

Thank you for your review. We do deliver free of charge, however, as in our terms and conditions, you can return unworn within 365 days, to either a Charles Clinkard store or by post. If an exchange was requested, we would again cover the postage for the delivery to you. You can on our website find a link to Collect + where you can buy a return label for £4.49 and it covers up to 10 kilos in returns. I hope that this may help for future reference and do hope that you may order again in the future. Kind regards, Janice - customer services

Posted 2 years ago

“The Carmen women's sandals I ordered looked identical to 2 pairs I loved and purchased a good few years ago. Sadly I had to return them as they were narrower than my previous ones so did not fit my wide feet. I was aware that I would have to pay for my return but hoped I could return them free via collect+. Unfortunately the nearest point for me was Leeds and I live in Manchester. Because of this I paid for the return, so I would not order online again. I love Gabor shoes but would in future purchase from a shop so I could try them on.”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. We are sorry to hear you found your recent order unsuitable. Customers are requested to pay towards the cost of the returns however we are pleased to advise a new store has opened in Wilmslow: 49 Grove Street Wilmslow Cheshire SK9 1DT Tel: 01625 921391 We hope you will return in the future and if we can assist please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 2 years ago

“The box that the shoes arrived in was bent and torn as though they had been stamped on by Royal Mail Not very satisfactory”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. Our packaging is thoroughly checked before sending and we are sorry to hear your box was not handled with care. We have forwarded your comments to the postal service and we hope this will not deter you from ordering again. We do have other options for delivery, please do get in touch once placing the order and we can add a request to your order. Any queries do get in touch and we are sorry for the inconvenience. Kind Regards Nicola-Customer Services

Posted 2 years ago

“The shoes were great but all too narrow. I tried to find a wider fit on the website but couldn't. I have returned the items, which cost me £20. I love this brand but disappointed of the returns cost and could not figure out how to get the same order in wide fit. Highly recommend the shoes but I will only purchase in store in the future I'm case I need to return.”

Helpful Report

Posted 2 years ago

Thank you for your email. We are sorry to hear that these shoes were too narrow for you. You can return online orders to a Charles Clinkard store or return via Collect + which is £4.49 for up to 10 kilo. You can purchase a label on our website. This may help for future purchases. Kind regards, Janice - customer services

Posted 2 years ago

“I have a pair of size 5 ankle boots in brown bought a couple of years ago which fit perfectly. Ordered a size 5 and 5.5 (just in case) black ankle boot for a holiday. Had to return both pairs as both too small. The sizing is unpredictable. So no new boots cost me £11. Will not order by post again.”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that these boots did not fit, it can depend on the width fittings which size you may need. With regards to returns, you can purchase a return label from our website for £4.49 which covers up to 10 kilo. This may help for future reference. We do hope that you find a boot that is a better fitting for you. Kind regards, Janice - customer services

Posted 2 years ago

“Boots were lovely but slightly too big I did not want to pay an additional £9 postage to return another pair should they not fit. It’s a shame it isn’t clear it in the terms that returns postage is Not free. Especially as there are no shops in London.”

Helpful Report

Posted 2 years ago

Thank you for your email. We are sorry to hear the boots are unsuitable and that you were unaware returns were payable by the customers. The returns policy is included in our terms and conditions-https://www.gaborshoes.co.uk/delivery-returns-i57 You have 365 days to return an item for a refund or exchange, providing it is unworn and in a good condition. You can also return to one of our stores If you have any further enquiries please do not hesitate to contact us. Kind Regards, Nicola-Customer Services

Posted 2 years ago

“Great shoes. Rubbish delivery. Received a message saying they had been delivered to me and signed for. I was actually. out. My neighbour who should have received them was in but didn’t. Eventually after wasting time trying unsuccessfully to contact Royal Mail someone living several doors down arrived with the shoes. My query to Gabor was answered very promptly.”

Helpful Report

Posted 2 years ago

Hello Paula. Thank you for your review. We are sorry the delivery service took the parcel to the wrong address, this is certainly not something we would expect from Royal Mail and will ensure your feedback is passed to them . If we can help further in the future please do get in touch. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I ordered a bright pink pair of sandals but when they arrived was dismayed so find one sandal was a different shade of pink to the other. I returned them and am still waiting a new pair.”

Helpful Report

Posted 2 years ago

Hello, Thankyou for your review. We are sorry you received odd shades of sandals, items are checked prior to sending and its disappointing these were sent to you. Due to the festive season and the bank holidays there will have been a slight delay in your return arriving back however we are delighted to confirm a replacement has been arranged, additional checks have been added to the order to ensure they are of the quality expected for Gabor. If there are any queries before sending our team will contact you and we hope we can restore your faith in shopping online with us. Kind Regards Nicola-Customer Services

Posted 2 years ago

“The boots look exquisite but the box they came in all beaten up which isn’t great as they are to be given as a gift”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave a review. We are naturally disappointed to hear you have received your item with damage to the box. The box is there to protect the items inside and it appears it has succeeded with this however we understand how disappointed you are especially as they were a gift. We have fed back your comments to both the courier and the team who wrapped your order. Apologies for any frustration and we hope you will return in the future. Kind Regards Nicola-Customer Services

Posted 2 years ago

“I love them but the leather is very soft and I have only worn them a few times and they are looking quite worn already.”

Helpful Report

Posted 2 years ago

Hello Thankyou for your feedback. We welcome your comments regarding this style and will ensure they are passed to the manufacturer. If we can offer assistance in the future please do let us know. Kind Regards Nicola-Customer Services

Posted 2 years ago

“Always buy gabor shoes and boots, but these military boots are very uncomfortable and left me with very painful feet”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are sorry to hear the boots were unsuitable. As fit is personal to each customer there is no guarantee of a perfect fit and we would advise if the items have not been worn outside you are welcome to return these for a refund. Unfortunately, we are not able to accept back an item which has been worn. If there are any queries please do let us know Kind Regards Nicola-Customer Services

Posted 2 years ago

Gabor Shoes is rated 4.6 based on 10,661 reviews