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Gabor Shoes Reviews

4.6 Rating 10,634 Reviews

91 %

of reviewers recommend Gabor Shoes

Company Reviews

Product Reviews

4.6

Based on 10,634 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 14th April 2024

Anna Alicja Sylwet

Gabor Shoes 5 star review on 14th April 2024

Anna Alicja Sylwet

Gabor Shoes 5 star review on 6th April 2024

Gabor Shoes 5 star review on 30th March 2024

Gabor Shoes 5 star review on 18th February 2024

Gabor Shoes 5 star review on 13th February 2024

Gabor Shoes 5 star review on 10th February 2024

67

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always like to buy Gabor shoes as they do half sizes. However, the Daphne platform sandals were too big and the platform too thick to make walking in them comfortable. I had to return them and pay for postage. I will not be returning to Gabor site to buy, maybe to view and buy in a shoe shop so I can try them on and not have to pay for return postage. I think that if a shop sells online they should offer a free return, especially for items that needs to be tried on first.”

Posted 10 months ago

Hello Thank you for your review. I’m sorry to hear the fitting wasn’t right for you. We ask customers to cover the cost of returns as we offer free postage. We provide a wide range of methods to return your parcel to us from returning in any Charles Clinkard store for free or posting back to us via Royal Mail second class tracked service for as little as £3.30, for example. Please accept my apologies for any inconvenience this may have caused you. Kind regards Michael

Posted 10 months ago

“Unfortunately, there were scratches on the sandals. The suede looked dirty in sime parts of the sandals.”

Posted 10 months ago

Hello Thank you for your review. Please accept our apologies for the condition your shoes arrived in. I can see you contacted us regarding this, the issue was resolved and a full refund has been credited on the return of the shoes. I’m sorry for any inconvenience caused, I have raised this with our warehouse team. Kind regards Michael

Posted 10 months ago

“I would suggest covering a return post cost.”

Posted 10 months ago

Thank you for your review. Unfortunately we do not have our own couriers and pay an external delivery service such as DPD or Royal Mail to deliver orders to customers for us. This seems to be a service that everyone appreciates. We do ask customers to cover the cost of returns and have a link on our website to CollectPlus where for £4.49 you can return up to 10 kilo in one package allowing you to send several pair of shoes back in one package. Alternatively you can use any courier or mail service of choice, such as second class Royal Mail who charge around £2.85 for one package shoe size, and if you wish you can pay around 80p more for tracking so that you can see when it arrives with us. We do review our terms and conditions from time to time and will pass on your comments. Kind regards, Janice - customer services

Posted 10 months ago

“Everything good but would not shop on line with Gabor again as there was wasn’t a free returns label- as expected.”

Posted 10 months ago

Hello Thank you for leaving your review. I am sorry to hear our returns process isn't as expected. If in future you consider ordering with us again, you can return via Royal Mail for around £3.00 - £4.00 or by Collect Plus for as little as £4.49. You can also return to any of our retail stores, see the following link. https://www.charlesclinkard.co.uk/map I hope this helps. Kind Regards Cheryl, Customer Services.

Posted 10 months ago

“The silver tab behind the laces on the right foot was damaged. The fit was good. I needed to wear them so didn’t return them.”

Posted 10 months ago

“Delivery was really quick and communication was good. However. Returning the shoes as they were so uncomfortable. The back part rubbed the moment I put them on. I’m normally a huge Gabor fan but was really disappointed”

Posted 10 months ago

Thank you for your review. We are sorry to hear that the shoes were not a good fit for you and that you had to return them to us. Thank you also for letting us know that you were pleased with our delivery service and communication. We do hope that you find something that you like as much and is a better fitting for you. Kind regards, Janice - customer services

Posted 10 months ago

“Comfortable and stylish sandals however the strap round the heel with buckle is extremely short. I do not have fat ankles and my feet fit right in but I'm going to have to make a hole in the strap right at the end to be able to do the buckle up. Not good with expensive sandals.”

Posted 10 months ago

Thank you for your review and for sharing your findings. We will pass your comments on to the manufacturer, this may help for future reference. We do hope that you find another sandal that you like as much with a longer strap. Kind regards, Janice - customer services.

Posted 10 months ago

“I reordered this style of sandals in a different colour. I buy them regularly as they are my go-to sandals in hot weather. This is the only time I have felt disappointed. The quality has dropped as the fabric that your foot rests on used to be a soft fabric - possibly suede - but this time it looks to be made of plastic or acrylic. I have not returned them as I love the style, but it seems expensive for this seemingly reduced quality. I will now keep my eyes open for all-leather alternatives. Disappointed as I have always been happy until now.”

Posted 10 months ago

Thank you for your review. We are sorry to hear that you do not like the footbed of this shoe, there is still a leather base made along with the resin one. This has been made because some customers do not like the leather footbed and the fact that it can mark. Others love the leather type and would prefer them. We hope that you find a colour that you do like that has the correct footbed. Kind regards, Janice - customer services

Posted 10 months ago

“Lovely shoes but sent them back as the ankle strap didn’t reach around my ankle. I have size 3.5 feet but my ankles are not tiny so sadly I had to send them back. Can never get this size in the shop so ordered online.”

Posted 11 months ago

Thank you so much for taking the time to share your experience with Gabor Shoes. We are sorry to hear that the shoes that you bought did not fit. I do hope that you found the return process easy and satisfactory. Thank you again for your valuable feedback. Kind regards, Janice - customer services

Posted 10 months ago

“Shoes are lovely and wonderfully comfortable. Shame I needed to pay for delivery and return. This does not Incentivise another order I am afraid. This has impacted how I have rated. For this reason, I would not recommend to a friend.”

Posted 11 months ago

Thank you for your review. Our delivery is free to customers unless they opt for an express delivery which is how your order was sent. This is why you had a postage charge. With regard to returns, we do ask the customer to cover the cost. This can be kept low by using Royal Mail second class for aproximately £2.85 and adding tracking for 80p more. There is also a link to Collect Plus on our website where for £4.49 you can return up to 10 kilo. This means you can send several pair back in one package for this low cost. I do hope that this helps for future reference if you do decide to order from us in the future. Kind regards, Janice - customer services

Posted 10 months ago

“Shoe was completely different colour and material from website . Very disappointing.”

Posted 11 months ago

Thank you for your review. We are sorry to that you were not happy with your order. The colour that you ordered (Muschel) is a beige leather dusted with gold. I can see that you have returned your order and had a full refund. We hope that you found the return process to be easy and to your satisfaction. Kind regards, Janice - customer services

Posted 10 months ago

“I do like the sandals. I was disappointed that I wasn’t informed about having to pay duty on the purchase. Also, the final payment on checkout was higher. Very disappointing indeed. I probably will not be making any more purchases. At the end of the day, a very expensive pair of sandals!”

Posted 11 months ago

Thank you for your email. We are sorry to hear that you had to pay duty when your shoes arrived. The postage fees charged should cover all duty so that you get a delivery with no more fees to pay. If you could send to us a copy of the bill, we would be happy to take a look into this for you. You can email us on 0345 241 7742 We look forward to hearing from you. Kind regards, Janice - customer services

Posted 11 months ago

“Having had Gabor shoes in the past and knowing they are made to a high standard I ordered a pair of sandals on line. They arrived in express time, excellent quality only problem was I could not get them on. I have a standard width foot and after some difficulty managed to get on the right foot to find the strap across my toes was baggy. Getting it off was also difficult si I didn't bother trying the left foot...... sorry they were returned. Had they had a buckle fastening I don't think I would have had any difficulty. Also the baggy strap was a no no. Buying on line is good if things ok but I had to pay the return postage!!!”

Posted 11 months ago

Thank you for your review. We are sorry to hear that you did not find these sandals to be a good fit for you. With regard to postage, we do cover the cost of postage to the customer but ask if the customer will cover the return costs or take back to a Charles Clinkard store. You can use second class Royal Mail to keep costs down, and maybe add tracking for an extra 80p. You can also take back to a Charles Clinkard store, you have 2 not too far away, you have up to a year so long as unworn, so if ou are in those areas, they would arrange a refund for you. . This may help for future reference. Janice - customer services

Posted 11 months ago

“Delivery was good and fast however I had to return the boots at my own cost. They didn’t fit to my usual size. I would have appreciated a prepaid returns label.”

Posted 1 year ago

Hi Debra, Thank you for your feedback on Gabor Shoes. We are delighted to hear that your delivery experience was positive! We strive to provide our customers with exceptional service so we are disappointed to hear that the boots did not fit. With regards to returns, we do deliver free of charge and as we do not have our own vans, pay either DPD or Royal Mail to deliver for us. We then ask customers to cover the cost of the return or take back to a Charles Clinkard store if the item does not fit. We sell many different brands, and some may differ slightly with regard to fit. If you required an exchange, we would again pay the postage to you. I hope that this helps for future reference. Kind regards, Janice - customer services Sincerely, Gabor Shoes

Posted 1 year ago

“Shoes are nice but you promised me £9.50 refund on my order number 2836663 and I have not received it.”

Posted 1 year ago

Thank you for your review. I am sorry to hear that you did not receive your refund, and can confirm that it has now been processed for you. You will see this in your PayPal account. Thank you for letting us know that you are happy with the shoes. Kind regards, Janice - customer services

Posted 1 year ago

“Over the years I have bought 3 pairs of Gabor shoes. The first were size 5 and were on the large side but wearable. The second were 4 1/2 (because a 5 was too big) but they were too small so I sent them back. the third were size 5 and too small. They were visibly smaller than the original size 5. Our nearest stockist is over 20 miles away so as I buy online and you have to pay to return shoes I won't buying any more. Note that a Gabor G is only a regular D.”

Posted 1 year ago

Hello Katherine, Thank you for the feedback, we are pleased to see you enjoy our Gabor Shoes and were sorry to hear that this particular style is not a good fitting for you. As you are aware, the different styles and widths can make a difference to the fitting, but all Gabor F or Gabor G should be the same width as others with that width fitting. The Gabor D is slightly wider than a regular fitting, it is the C+ that is a regular fitting in Gabor. With regard to returns, you have up to one year to return items and can take them back to one of our stores if you prefer, or if you have more than one pair to send back, there is a link on our website where for £4.49 you can send back up to 10 kilos in one package. I hope that this information is of help for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Very disappointed with quality for the price”

Posted 1 year ago

Thank you for your review. I am sorry to hear that you were not happy with the quality of the shoes and hope that you find the returns process easy. We refund all orders within 3 days of their return or you can take the order back to any Charles Clinkard store. Kind regards, Janice - customer services

Posted 1 year ago

“The shoes I ordered (size 6) are not true to size. They are huge. I’ve had to return (at my own cost) for a smaller size. I really hope the exchange size fits, otherwise I will be paying for two returns and still no shoes! It’s a real shame as they were good quality and just what I’ve been looking for.”

Posted 1 year ago

Hello Katherine, Thank you for the feedback, we are pleased to see you enjoy our Gabor Shoes and were sorry to hear that this particular style is not a good fitting for you. With regard to returns, you have up to one year to return items and can take them back to one of our stores if you prefer, or if you have more than one pair to send back, there is a link on our website where for £4.49 you can send back up to 10 kilos in one package. We hope you continue to find our shoes comfortable and stylish. Please let us know if you need any help in the future - we're always here to assist! Kind regards, Janice - customer services

Posted 1 year ago

“Msybe too narrow so not comfortable”

Posted 1 year ago

We are sorry to hear that you found this shoe to be too narrow for your requirements. Please return unworn for a full refund. You have up to 365 days to do this, and can either take them into a Charles Clinkard store or pop them into the post. Kind regards, Janice - customer services

Posted 1 year ago

“Was hoping these were the same as the others i have. They are not, leather so stiff, not soft and comfortable at all. I am returning them for a refund.”

Posted 1 year ago

Thank you for your review. Some of our different styles do have different leathers and some customers find that the softer leather is not suitable and prefer a firmer leather. We are sorry to hear that you found this shoe to be more stiff than you wised and hope find one of our other styles to be more comfortable for you. Kind regards, Janice - customer services

Posted 1 year ago

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Gabor Shoes is rated 4.6 based on 10,634 reviews