Gabor Shoes Reviews

Name: Gabor Shoes
Rating: 4.63

4.6 Rating 10,634 Reviews

91 %

of reviewers recommend Gabor Shoes

4.6

Based on 10,634 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

sales@clinkard.co.uk

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Gabor Shoes 5 star review on 14th April 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the shoes had a nail coming through the arch of the feet!”

Helpful Report

Posted 9 months ago

Hello Thank you for your review. I’m so sorry to hear a nail was coming through the arch of the foot. If you ever have an issue regarding a product, please contact us before sending the order back, we would have assisted with the return. I can see your order has now been returned and a full refund has been issued. We take this issue seriously and this will be raised with the manufacturing team. Please accept our apologies regarding this matter. I’m sorry for any inconvenience this may have caused. Kind regards Michael

Posted 9 months ago

“Really unimpressed, shoes came damaged! Not what you want to receive”

Helpful Report

Posted 10 months ago

Hello Thank you for taking your time to leave a review. We are so sorry to hear that your shoes arrived with a dent in the shoe. This should have been checked by our warehouse team before being dispatched. I can see you have spoke to our customer service team who has organised the return of the item for you. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 10 months ago

“Sadly you sent me mismatched sandals. One was a 39, the other a 37!! I'm waiting to hear how you intend to rectify this.”

Helpful Report

Posted 10 months ago

Hello Thank you for leaving a review. I’m sorry to hear that two different sizes arrived in the box. I can see that you have spoken to our customer service team and this error has now been rectified, we hope you enjoy your replacements. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 10 months ago

“The shoes were too big and the returns policy is a nightmare. It is very difficult to return your items. The website links are not highlighted. Do yourself a favour and do not buy anything online from this company.”

Helpful Report

Posted 10 months ago

Hello Thank you for your review. I’m sorry to hear the sizing wasn’t correct for you and the struggles returning your shoes to us. You can return by post or take back to one of our stores. We do offer a vast amount of information and options on how to return, this can be found on the returns tab on our website - https://www.gaborshoes.co.uk/delivery-returns-i57 Once your shoes have been returned to us, we will be able to offer a full refund. Please accept my apologies for any inconvenience caused. Kind regards Michael

Posted 10 months ago

“Shoes gorgeous but too big so returned. Return costs are not paid which prevented me from exchanging in the event of another return and had I have been aware of this in the first instance I would not have ordered.”

Helpful Report

Posted 10 months ago

Thank you so much for your review of Gabor Shoes. We appreciate you taking the time to let us know about your experience. We're sorry that the shoes you ordered were too big. As you have suggested you cover the cost of returning an item. For future, you can return to any of our retail Charles Clinkard Stores, or we recommend using Collect Plus. You can return with them for as little as £4.49. I hope this helps. Kind Regards Cheryl, Customer Services.

Posted 10 months ago

“Delivery is so slow I left the country before receiving order Now I am getting emails saying Gabor will deliver my package to my neighbour”

Helpful Report

Posted 11 months ago

Hello Thank you for contacting us. Your order was dispatched within the promised timeframe, so I'm sorry we missed you. I can see your package is currently being held at a DPD depot and will likely be returned to us soon. If you'd like to contact Customer Services to re-arrange your delivery, before it's returned to us, please call 0330 005 0230. Kind regards, Rosie, Customer Services

Posted 11 months ago

“I purchased a pair of sandals from yourselves only to find that they were 2 different shades of brown absolutely very disappointed so I returned them to Clinkards who were very apologetic and they have reordered another pair for me so I will wait and see not a happy customer a5 the moment!”

Helpful Report

Posted 11 months ago

Thank you for contacting us. I'm sorry to hear the item you received was in poor condition. You're now in receipt of another pair, which I hope is as expected. Please accept my apologies for the inconvenience caused on this occasion. Kind regards Rosie, Customer Services.

Posted 11 months ago

“I would love to give a star but can’t do minus five. The shoes delivery took time, they do not fit and I sent them back. Returns take ages. Send them back on 3 May and still didn’t received compensation email, but received confirmation email for another return which I sent back a couple of weeks ago. All returns have to pay on my own costs. I do not recommend buy Gabor shoes online unless you are 100% sure they will fit.”

Helpful Report

Posted 11 months ago

Hello Thank you for your review. I’m sorry to hear you have not enjoyed your experience shopping with us. I can see the delivery time has been met on all of your orders. Unfortunately, I can’t find any notes on your orders to suggest you have contacted us, to try and resolve these issues for you. We do have a customer service department and can be contacted by email or telephone 7 days a week. Please accept our apologies for the tear in the box on arrival and any inconvenience this may have caused. Kind regards Michael

Posted 11 months ago

“Where's my review? It was so damning that I guessed they chose not to publish it. In a nutshell: ill fitting uncomfortable shoes. Came USED with a note saying if I return they must be unused and I MUST PAY for return delivery on what's effectively a defective product. The air is blue around me. What the h planet are you on Gabor? First and LAST I order from you. Absolutely appalling service to beat the worst.”

Helpful Report

Posted 11 months ago

Hello Lisa, Thank you for your second review. I can assure you that your firt review is still visible and also the reply. When you received your shoes, if you had let us know, we certainly would not have expected you to pay for the return. We do have a 7 day availability to Customer services and do wish that you had contacted us, If you had contacted us, we could have assisted you with replacements or the return. I can see a pair from your order has now been returned to store. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 11 months ago

“I am actually taking the time to write this review nearly a year after buying the Sheila Ladies Casual Trainers in hopes of warning others not to buy them! Never have I had such uncomfortable, pinching shoes that fail to soften over time. They are the correct size but no matter how I have tried to wear them in continue to cause blisters and rubbing due to the poor design. Do not buy these shoes!!!”

Helpful Report

Posted 11 months ago

Thank you for your review. We are sorry to hear that you found your shoes to be uncomfortable and caused you pain. You have actually left this as a Company review and not as a product review, if you would like others to know which shoe you are meaning, please leave a review on the item as this will help others who are looking for a shoe for themselves. Kind regards, Janice - customer services

Posted 11 months ago

“Lovely shoes but I bought the wrong size, so I was not happy that I couldn't return them to a concession for an exchange. As it was I sent them back for a refund - after travelling 20 miles to the concession. If I had been allowed to exchange the shoes for a smaller size at the concession I would have been a happy customer and kept the shoes. I was so disgruntled that simply settled for the refund and will not shop online with them again. I should say that the customer services assistant who emailed me when I was grumpy, was terrific - a great service from her. This company though needs to seriously look at its policy to not allow concessions to do returns and exchanges for stuff purchased online.”

Helpful Report

Posted 11 months ago

Hello Thank you for your review. I’m sorry to hear the problem you’ve had. Unfortunately, our concession stores manage the stocking levels of just that store and can’t take returns from online or any of our retail store. We are please to hear you received good service from our customer service team. We appreciate your comments and feedback, this will be passed on. I’m sorry for any inconvenience caused. Kind regards Michael

Posted 11 months ago

“DONT BUY AS NOT NEW”

Helpful Report

Posted 11 months ago

Hello Thank you for your review. I’m sorry to hear that you don’t believe the shoes you have purchased were new. If we have sold out of stock in our warehouse, we do source pairs from our stores as each has a small holding warehouse to replenish their own stock. Sometimes, these may have been tried on, but this should always be checked before being dispatched. I am sorry that on this occasion we have let you down. If you had contacted us, we could have assisted you with replacements or the return but can see a pair from your order has now been returned to store. Please accept our apologies for any inconvenience caused. Kind regards Michael

Posted 11 months ago

“The shoes haven’t arrived.”

Helpful Report

Posted 1 year ago

Thank you for your review. Your order was sent out with Royal Mail and reads as delivered. I have sent you the details via email including an image of the delivery and the address that was on the order. Please can you take a look at this and reply to the email or call us on 0345 241 7742 so that we look into this further if needed. Kind regards, Janice - customer services

Posted 1 year ago

“I ordered my usual size for Gabor ballet flats (size 5.5) but they are much bigger than all the other pairs I have bought since 2018. Seems to be a change of sizing with the change in place of manufacture (now Slovakia and not Portugal). I live in Australia so it is too difficult to organise a return and I'm worried a size 5 might be too snug and then I will want the size 5.5 back.”

Helpful Report

Posted 1 year ago

Thank you for your review. I have taken a look at your order and compared to what you usually buy. The fit that you usually go for is a standard width, but on your latest pair, you have chosen a wide fit. This may be why you are finding that the shoe is much more roomy and a little big for you. You can pop an insole inside which will reduce the area in the shoe and make it more snug, it gives the benefit of keeping the shoes fresher for longer too as you can change the insoles rom time to time. I do hope that this information is of help. On a more personal level, I find that if I get a wide fit, I am able to go down half a size to get a more snug fitting. Kind regards, Janice - customer services

Posted 1 year ago

“Very disappointed. Find it very difficult to find small shoe sizes. Love Gabor. Ordered 2.5 size was sent 3.5. Then informed that you didn’t have 2.5 size Return and refund efficient.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, we appreciate that you took the time to let us know about your experience. We apologize for the trouble you had in finding the smaller sizes and for sending the wrong size for your order. Returning and refunding seem to have gone somewhat smoothly and for that, we are very thankful. We are sorry that we were not able to provide the size you were looking for and for your inconvenience on this occasion. Kind regards, Janice - customer services

Posted 1 year ago

“I mistakenly ordered the US size instead of the UK size. I wanted to exchange them, but was told I had to pay to return them and pay to have a new pair sent out. I realize it was my fault, but not great customer service since this was my first order. I sent them back, hoping you will receive them and I will recoup at least some of the cost.”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear the wrong size was ordered, We are based in the UK and all our listings are in UK sizing. We do ask customers to cover the costs of returns and unfortunately do not offer an international exchange service. I understand the inconvenience this order must have caused you. I can see your order has now been returned and a refund has been issued. Kind regards Michael

Posted 1 year ago

“I am reluctant to chance another pair of Gabor trainers after bad experience (with two pairs) I loved the fit and comfort but shortly after buying, the sole at the heel started to wear very badly. The material seems to have been very cheap. Returned them but was only offered a Credit note. Very disappointing, was always fond of Gabor brand but not anymore. They are expensive, I expect quality for their price”

Helpful Report

Posted 1 year ago

“Shoes now larger than previous purchases means they had to be returned - at my own expense - not good”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry to hear the fitting was not right for yourself. Fittings can vary depending on different styles; however, we do aim to make the sizes and fittings as similar as we can. I’m sorry for any inconvenience caused. You can return to any of our retail stores for free. Kind regards Michael

Posted 1 year ago

“After already paying £8 for delivery I was then charged £11 to return the item by the post office. Absolutely crazy, would never order from Gabor again.”

Helpful Report

Posted 1 year ago

Thank you for your review. Delivery to our customers is free, I have checked your order and there was no delivery charge. With regard to returns, we do ask customers to cover the cost of sending orders back, however you can as stated on our website take back to any Charles Clinkard store where they will arrange a refund for you, or use the link on our website, where for £4.49 you can return up to 10 kilos with CollectPlus on a tracked service. Wtih regard to the post office, the £11 will be for a next day service, which you do not need to use. You can send back using second class which will take up to 48 hours to arrive, and then add for aproxximately 80p more some tracking. This may help for future reference. Kind regards, Janice - customer services

Posted 1 year ago

“Colour not as the colour in the photo - much lighter so have to return No free returns”

Helpful Report

Posted 1 year ago

Hello Thank you for your review. I’m sorry you felt the colour wasn’t the same as the images provided. We consistently update our images and showcase many different angles to try and get the best representation of colour and style. Kind regards Michael

Posted 1 year ago

Gabor Shoes is rated 4.6 based on 10,634 reviews