Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 620 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 14th April 2025

364

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient service. I was kept up to date as there was a long time between order & delivery.”

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Posted 3 years ago

Hi Jane, Thank you for taking the time to give us this review. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Overall Excellent service and competitive pricing . Product received much earlier than estimated. Will definitely recommend Furniture World and will buy again from them .”

Furniture World 5 star review on 20th March 2022

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Posted 3 years ago

Hi Prashant, Thank you for taking the time to give us this amazing review and attaching this great image! We are delighted you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Great communications from Furniture World keeping me updated with my order and expected delivery dates.”

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Posted 3 years ago

Hi Linda, Thank you for taking the time to give us this amazing review and attaching this great image! We are delighted you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“The service I received from Furniture World was first-class. Ordering from their website is quick and easy and their product choice is excellent. My order arrived exceptionally fast and very well packaged - a high level of service all around.”

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Posted 3 years ago

Hi Susan, Thank you for taking the time to give us this amazing review and attaching this great image! We are delighted you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“So pleased with the furniture. Very well made. The furniture took a long while to arrive due to Brexit etc I presume but customer service was really good.”

Furniture World 5 star review on 19th March 2022

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Posted 3 years ago

Hi Liane, Thank you for taking the time to give us this amazing review and attaching this great image! We are delighted you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Great to find a company that cares and offers excellent service. We have had 2 separate orders from furniture World, unfortunately, although the items were very well packaged and protected, both deliveries arrived on time but with minor damage (not Furniture World's fault). Sue and her staff were brilliant arranging replacement units at their cost. Very impressed. So much so we are returning from Sussex to Cornwall to arrange to buy a bed and bedroom units for our Grandson's room in October.”

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Posted 3 years ago

Hi Terry, Thank you for taking the time to give us this review. We are delighted that you are happy with the service at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Wanted to update the look of our living room furniture and found Furnature World online, found a style I really loved in the truffle grey and hardwood tops. When looking at these noticed they offered a Finance option which was even better. Order went through straight away with delivery within a couple of weeks. On the delivery day the driver rang and updated me of when they were due to arrive brought all the furniture into the living room really polite and helpful couldn't have asked for a better service. After unpacking and setting up the furniture I was over the moon with the style and quality of the 3 items. They were so nice I got the carpet cleaned as it was letting the room down!”

Furniture World 5 star review on 12th March 2022

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Posted 3 years ago

Hi Kirsty, Thank you for taking the time to give us this review and sending us these amazing images. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Extremely good customer service, in store, on the phone and the warehouse/delivery staff. They helped me out with a specific request and went above and beyond to get my delivery to me. Very happy customer. The product is good quality and arrived in perfect condition, thank you”

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Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your visit to our store and with your new furniture. We hope to hear from you again soon. Kind Regards, Ethan

Posted 3 years ago

“Excellent service from both Furniture World and also delivery service, absolutely spot on. I was more than satisfied.”

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Posted 3 years ago

Hi Anne, Thank you for taking the time to give us this review. We are delighted that you are happy with the service that you received here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Placed the order in Jan 2022 and was delivered in four weeks much sooner than expected, the sofa was for a teenager's games room. It was easy to assemble and set up.”

Furniture World 5 star review on 14th February 2022

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Posted 3 years ago

Hi, Thank you for taking the time to give us this review and attaching this image. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Ordered online easily including finance options. Advertised with 12 weeks delivery and arrived in under 10. Informed of delivery date with option for alternatives. Altogether great service”

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Posted 3 years ago

Hi, thank you for taking the time to give us this review! We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Very happy with the service and the sofas I ordered arrived in a timely manner.”

Furniture World 5 star review on 11th February 2022

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Posted 3 years ago

Hi, thank you for taking the time to give us this review and attaching this image! We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Very good service and delivered ahead of the expected time. A very well organised delivery, made on time and quickly after being advised it was ready.”

Furniture World 5 star review on 8th February 2022

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Posted 3 years ago

Hi Julian, Thank you for taking the time to give us this review, We are delighted that you are happy with your new sofa and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Furniture arrived very quickly, and efficiently delivered. Delighted with our furniture set, exactly as described, solid and well made, and exactly what we wanted. Great price for the quality. We would definitely order from Furniture World in the future.”

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Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Really good service staff was so helpful And so polite”

Furniture World 5 star review on 22nd January 2022

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Posted 3 years ago

Hi, Thank you for taking the time to give us this review. We are delighted that your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“From buying two beds and having them delivered, i can't fault them, its been a wonderful experience from these guys. Thank you so much”

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Posted 3 years ago

Hi Rachael, Thank you for taking the time to give us this review. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Excellent service, delivered on time , lovely product, would highly recommend.”

Furniture World 5 star review on 14th January 2022

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Posted 3 years ago

Hi, Michelle, Thank you for taking the time to give us this review and attaching this image. We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Lovely dining room suite”

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Posted 3 years ago

Hi Deborah, I understand that our Customer Service team have been in contact with you regarding your replacement order and I have asked for them to send another email confirming this for you. We are sorry that this occurred and I have passed your comments on to the necessary department. Kind Regards, Ethan

Posted 3 years ago

“Great communication throughout and quick delivery time. Love my new chairs! Comfy and they look great”

Furniture World 5 star review on 30th December 2021

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Posted 3 years ago

Hi Mrs Molyneaux, Thank you for your review and for attaching these amazing images! We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Very happy with our purchase.”

Furniture World 5 star review on 12th December 2021

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Posted 3 years ago

Hi Shavin, Thank you for taking the time to give us this review. We are delighted that you are happy with your new bed and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

Furniture World is rated 4.7 based on 620 reviews