Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 619 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

Write Your review

Tell us how Furniture World made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture World 5 star review on 14th April 2025

364

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy ordering from Furniture World.Delivery company was polite ,friendly and kept me informed of ETA”

Helpful Report

Posted 2 days ago

“Excellent service ordered online kept us up to date as to when it would be delivered,when made it was delivered exactly as they promised Very pleased with the suite and the price and quality Would definitely recommend them to anyone .”

Helpful Report

Posted 3 days ago

“All communication was prompt, polite and clear making the whole process smooth. The delivery was earlier than expected which was a bonus but again, we had no problems arranging things”

Helpful Report

Posted 3 days ago

“Delivered on time , delivery team very polite and helpful”

Helpful Report

Posted 1 week ago

“Lovely - very happy with gorgeous sofa. It took a while but worth the wait.”

Helpful Report

Posted 1 week ago

“We are so happy with our new bed. Excellent quality and brilliant delivery service”

Helpful Report

Posted 1 week ago

“Quick delivery and very well packaged to avoid damaging it. Will be using you again for future items.”

Helpful Report

Posted 1 week ago

“I first had contact via live chat to ask some questions, after I ordered I changed my mind and contacted them by email and they changed my order no problem. Delivery was quicker than I had been quoted elsewhere for the same product, very satisfied with the service”

Helpful Report

Posted 2 weeks ago

“The service was 100% from start to finish. I would definitely buy again from Furniture World”

Helpful Report

Posted 3 weeks ago

“Good service, sample sent for colour match and order and delivery ( A1) was good”

Helpful Report

Posted 4 weeks ago

“Very good service all round”

Helpful Report

Posted 4 weeks ago

Thank you so much for the 5-star review! 🌟 We're thrilled to hear you had a great experience and appreciate your kind words. We look forward to serving you again soon! 😊

Posted 4 weeks ago

“Matt was exceptionally helpful and knowledgeable in helping us decide which bed to buy. With his excellent guidance we settled on a bed from the Tempur range.”

Helpful Report

Posted 1 month ago

Thank you so much for the 5-star review! 🌟 We're thrilled to hear you had a great experience and appreciate your kind words. We look forward to serving you again soon! 😊

Posted 4 weeks ago

“just what we wanted , the wait was well worth it , the phone team where always happy , helpful and easy to talk to . 5 star service , thank you”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We're delighted to hear that your furniture was just what you wanted and that you found the wait worthwhile. It's also fantastic to know that our phone team provided friendly and helpful service. We truly appreciate your support and your 5-star review!

Posted 1 month ago

“Excellent service and I love my tv unit, highly recommend.”

Helpful Report

Posted 1 month ago

Thank you for your 5-star review! We truly appreciate your feedback and are delighted to hear that you had such a positive experience with us. Providing excellent service and a great shopping environment is our priority, and we’re so pleased we could meet your expectations. We hope you enjoy your purchase, and we look forward to welcoming you again in the future! The Furniture World Team

Posted 1 month ago

“Absolutely first class service from furniture world. Everything from the purchase price to the communication and delivery were excellent. I would highly recommend this company to anybody.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review! We're thrilled to hear that you had a first-class experience with us, from purchase to delivery. Providing excellent service, great prices, and smooth communication is what we strive for, so your recommendation means a lot to us! We truly appreciate your support and look forward to helping you again in the future. The Furniture World Team

Posted 1 month ago

“Furniture world no problem at all delivery company absolutely useless. Tried to deliver half My settee and said will deliver the rest in a few days as the van is fully booked out now 🤷‍♂️ but furniture world sorted it and was delivered next day”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're sorry to hear about the issue with the delivery company, but we're glad our team at Furniture World was able to resolve it quickly for you. We always strive to ensure our customers receive the best service possible. If there's anything else we can assist with, please don't hesitate to reach out!

Posted 1 month ago

“Beautiful furniture made extremely well. Delivered well. Very pleased with everything thank you.”

Helpful Report

Posted 1 month ago

Thank you for your 5-star review! We're delighted you had a great experience and appreciate your support. We look forward to seeing you again! ⭐⭐⭐⭐⭐

Posted 1 month ago

“Great service and communications, despite the website saying delivery was 2-3 weeks, we had our furniture delivered within a week”

Helpful Report

Posted 1 month ago

Thank you for your positive review! We're so glad to hear that you had a great experience with our service and communications. It's wonderful that we were able to deliver your furniture sooner than expected! We truly appreciate your feedback and look forward to assisting you again in the future.

Posted 1 month ago

“Item ordered following the clarification of the detail of the piece of furniture with customer service. Item arrived within the timescale and delivered with care. Unfortunately, some of the fixings were missing, but this was dealt with promptly and I am pleased with the purchase and service. Thank you!”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We're glad to hear that you’re pleased with your purchase and the service you received. We sincerely apologize for the missing fixings, but we’re happy to know that we were able to resolve it quickly for you. Your satisfaction is our priority, and we truly appreciate your understanding. Thanks again for choosing us, and we look forward to assisting you in the future!

Posted 1 month ago

“Excellent service, my tv unit was very well packed, arriving without damage and with a quick delivery”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review! We're so glad to hear that your TV unit arrived in perfect condition and that you were pleased with our service and quick delivery. Your satisfaction is our top priority, and we truly appreciate your feedback. We look forward to assisting you again in the future!

Posted 1 month ago

Furniture World is rated 4.7 based on 619 reviews