Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 647 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 27th May 2025

Mr Martin H

Furniture World 5 star review on 23rd May 2025

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Furniture World 5 star review on 17th May 2025

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371

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely piece of furniture, arrived very quickly, the only thing was the delivery driver was running late and he wouldn’t wait till I checked the item was ok which I was asked to do , luckily everything was ok apart from screws for the drawer were missing, but I was very quickly sent some in the post.”

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Posted 1 day ago

“Good service”

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Posted 6 days ago

“No problems at any time.”

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Posted 1 week ago

“We were looking for furniture to fit specific sized spaces. This included a shallow bookcase. Furniture World was one of the few places that had what we wanted. Ordering was straightforward, and we were advised that at least one of the items is made to order, so would take an estimated 8 - 10 weeks. In the end, delivery was 15 weeks after placing the order, although in fairness, I did receive a couple of emails with revised estimated dates. This would not stop me from ordering from Furniture World again. Before delivery, I received messages and a phone call to confirm a delivery date convenient for me, and the items were delivered on time and with care.”

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Posted 1 week ago

“Excellent, friendly and helpful service from Kevin, gave us the options and left us to browse at our leisure. Delivery date on 3-piece suite due within one month, clear instructions given on (minimal) assembly tasks. Very happy.”

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Posted 2 weeks ago

“On the occasions Ii contacted the company during the past two months I received answers to all my questions I asked. Very helpful and efficient.”

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Posted 2 weeks ago

“The service received was excellent from Furniture world and V1 the currier.”

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Posted 2 weeks ago

“Great quick service”

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Posted 2 weeks ago

“Excellent service and delivery. Good communication”

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Posted 2 weeks ago

“Great communication on delivery dates and overall fantastic experience.”

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Posted 2 weeks ago

“Probably the best company I have dealt with in recent years. They keep you in the look at all times. Pleasant polite and friendly. Well done thank you”

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Posted 3 weeks ago

“The staff were very helpful and efficient in dealing with my order.”

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Posted 4 weeks ago

“Furniture world were very efficient on notifying me of my order, dispatch and projector delivery day. When my bookcase arrived, it was beautifully packed. I unpacked it there was no sign of damage whatsoever.”

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Posted 4 weeks ago

“Good quality Quick delivery Great price Glad i came accross you will definitely use again”

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Posted 1 month ago

“The staff at Truro branch were excellent so helpful when we had trouble ourselves with the weight of of the table being unable to put it upright , came out to us and solved the problem quickly and efficiently.”

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Posted 1 month ago

“Great communication and service”

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Posted 1 month ago

“Excellent customer service. Most helpful yet not intrusive staff. We have just ordered a sofa bed and I was informed immediately one arrived for viewing. Pleasant store to wander round. Thank you Matt.”

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Posted 1 month ago

“Good delivery service. Well packaged”

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Posted 1 month ago

“Item is lovely and communication with delivery was brilliant. Thanks”

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Posted 1 month ago

“Exquisite service. I phoned up to ask about delivery options and the possibility of having the table built as it’s very heavy. The customer service was amazing, I spoke to a lovely lady on the phone. All email communication was also very pleasant. Thank you to the team!”

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Posted 1 month ago

Furniture World is rated 4.7 based on 647 reviews