Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.65

4.7 Rating 736 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 736 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 13th October 2025

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HELLO I AM OVER THE MOON WITH MY KITCHEN ISLAND EXCELLENT QUALITY WOULD HIGHLY RECOMMEND FURNITURE WORLD , I AM LOOKING TO FIND 2 MORE ITEMS TO FIT IN MY KITCHEN . ONLY ONE NEGATIVE VIEW WAS THE PROBLEM WITH DELIVERY”

Helpful Report

Posted 1 day ago

“Excellent furniture and excellent service from the company from start to finish”

Helpful Report

Posted 1 day ago

“Top class service from Furniture World from the moment of ordering right through to the timed delivery. Best price and top service, Highly recommended. Many Thanks.”

Helpful Report

Posted 1 day ago

Thank you for your amazing review! We're delighted to hear that you experienced top-class service from the very beginning of your order to the delivery. Your recommendation truly means the world to us. We look forward to serving you again in the future! Warm regards, Team Furniture World

Posted 1 day ago

“The customer service was amazing, although the delivery and pickup method was a bit laborious and involved several steps (mostly on the company part)”

Helpful Report

Posted 1 day ago

Thank you for your wonderful feedback! We're so pleased to know that our customer service met your expectations. We appreciate your understanding regarding the delivery and pickup process—your insights help us improve. We hope to serve you even better in the future! Warm regards, Team Furniture World

Posted 1 day ago

“Great stock, best prices I could find on the internet, super responsive customer service. Thank you!”

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Posted 3 days ago

Thank you for your fantastic review! We're thrilled to hear that you found great stock and competitive prices with us. It's also wonderful to know that our customer service met your expectations. Your satisfaction is our top priority, and we can’t wait to assist you again soon! Warm regards, Team Furniture World

Posted 1 day ago

“Kept up to date with delivery times and well packaged.”

Helpful Report

Posted 6 days ago

Thank you for your wonderful review, Helen! We're so glad to hear that you were kept up to date with the delivery times and that everything arrived well packaged. Your feedback truly motivates us to continue providing excellent service. We look forward to helping you again in the future! Warm regards, Team Furniture World

Posted 1 day ago

“Very good company to deal with.”

Helpful Report

Posted 1 week ago

Thank you for your kind words! We're delighted to hear that you had a positive experience with us. Your support truly means a lot, and we look forward to helping you again in the future. Warm regards, Team Furniture World

Posted 1 week ago

“Excellent service from start to finish. I was kept up to date with my order at every step. Highly recommended.”

Helpful Report

Posted 2 weeks ago

Thank you for your fantastic review, Mrs! We're thrilled to hear that you received excellent service and felt informed throughout your order process. Your high recommendation means so much to us, and we look forward to serving you again in the future! Best wishes, Team Furniture World

Posted 1 week ago

“Really pleased with the sideboard I purchased. From ordering right through to delivery was hassle free. I would definitely recommend this company and I will definitely be checking their website regularly. Great service from start to finish”

Helpful Report

Posted 2 weeks ago

Thank you so much for your wonderful review, Ms! We’re thrilled to hear that your experience from ordering to delivery was hassle-free and that you’re pleased with your sideboard. Your recommendation means a lot to us, and we can’t wait to welcome you back to our website again soon! Warm regards, Team Furniture World

Posted 1 week ago

“A lovely cabinet just what I needed in my kitchen”

Furniture World 5 star review on 7th October 2025

Helpful Report

Posted 3 weeks ago

Thank you for your lovely review, Kathleen! We're so glad to hear that the cabinet is just what you needed in your kitchen. Your satisfaction means the world to us, and we hope it brings you joy for years to come. Warm regards, Team Furniture World

Posted 2 weeks ago

“Easy to order, propt deiovery with plenty of information on when, where and how. Good quality product”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Michael! We're delighted to hear that you found the ordering process easy and appreciated the prompt delivery along with the information provided. Your satisfaction with the product’s quality is truly rewarding for us. We’re here for you anytime you need! Warm regards, Team Furniture World

Posted 3 weeks ago

“I found the entire process from ordering my chosen product to receiving my order very easy and straightforward.”

Helpful Report

Posted 1 month ago

Thank you so much for your fantastic review, Mr! We’re pleased to hear that you found the entire ordering and delivery process easy and straightforward. Your satisfaction is our top priority, and feedback like yours truly motivates our team to keep delivering the best service possible. Warm regards, Team Furniture World

Posted 1 month ago

“Product arrived on time and was packaged very well. Really pleased with my new console table and will definitely order again.”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review, Mrs! We’re delighted to hear that your console table arrived on time and in perfect condition. Your satisfaction means the world to us, and we can't wait to serve you again in the future! Warm regards, Team Furniture World

Posted 1 month ago

“Good communication (only wish is that it weren't such a long lead time), but no complaints about service or delivery - all excellent!”

Helpful Report

Posted 1 month ago

Thank you for your great review, Mrs! We're glad to hear that you found our communication satisfactory and that the service and delivery met your expectations. We understand that lead times can be challenging and appreciate your feedback as we continuously strive to improve our processes. Warm regards, Team Furniture World

Posted 1 month ago

“Delivery was really quick and kept updated all the time. The delivery team were very helpful and friendly.”

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Posted 1 month ago

Thank you for your amazing review, Mr! We’re so glad to hear that your delivery experience was quick and that our team made it enjoyable for you. We truly appreciate your kind words about our delivery team, and your feedback inspires us to keep providing the best service possible. Warm regards, Team Furniture World

Posted 1 month ago

“Really pleased with this Company as they kept me informed all the way to delivery. Excellent service. ! would highly recommend them.”

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Posted 1 month ago

Thank you very much for your kind words, Mr! We are thrilled to hear that you appreciated our efforts to keep you informed throughout the delivery process. Excellent service is what we strive for, and your recommendation really means a lot to us! Warm regards, Team Furniture World

Posted 1 month ago

“Very good service the furniture arrived when they said it would.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Mr! We're delighted to hear that your furniture arrived as promised. Providing you with excellent service is our priority, and your feedback inspires us to keep up the great work. Warm regards, Team Furniture World

Posted 1 month ago

“Excellent customer service from Candice from the St. Austell Store. Very warm, welcoming and great sales pitch.”

Helpful Report

Posted 1 month ago

Thank you for your kind words, Tim! We're thrilled to hear that Candice provided you with excellent customer service during your visit to our St. Austell Store. It's always wonderful to know that our team is making a positive impression. We appreciate your support and look forward to welcoming you back soon! Warm regards, Team Furniture World

Posted 1 month ago

“Delivery perfect and actually spoke to a person to change the day to suit me at no extra cost. Also spoke to a lovely lady to check delivery date accuracy. 5⭐️ service”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Miss! We’re delighted to hear that our team was able to accommodate your delivery preferences and that you found our communication helpful. We strive to make the process as smooth as possible and your feedback truly encourages us to keep up the great work. Warm regards, Team Furniture World

Posted 1 month ago

“I purchased the Chester Oak Painted White - Nest of Tables. I have to say that the service from start to finish was amazing! The tables arrived within 24 hours, delivered (300 miles away!), by a really helpful and pleasant driver. Everything was immaculate upon delivery, and the tables were of a great quality. Unfortunatly the wood was too light a shade to match the rest of the furniture I had in my living room, not Furniture Worlds fault. I spoke to Jade who was absolutly fabulous on the phone, (you can tell when a person enjoys their job as you could feel the warmth of her smile). Jade kindly arranged for the tables to be collected the following day. I wish I had known of this compnay before I ordered all my other furniture, as they were just so reliable and efficient. My refund was processed by Jade dead quickly. Also the fact that you could speak to a human on the telephone to sort a query out in this day and age is just superb. I can't recommend this company highly enough. Apologies it has taken me a few months to write this review.”

Helpful Report

Posted 1 month ago

Thank you so much for your amazing review, Ms! We’re thrilled to hear that you had such a positive experience from start to finish. Our team, especially Jade, works hard to ensure our customers feel supported and valued, and we’re glad that shone through. We're sorry to hear the tables didn't match your living room decor, but we appreciate your understanding. Your kind words about our service mean a lot, and we look forward to helping you in the future! Warm regards, Team Furniture World

Posted 1 month ago

Furniture World is rated 4.7 based on 736 reviews