Furniture World Reviews

Name: Furniture World
Rating: 4.68

4.7 Rating 500 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 500 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 19th January 2024

346

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have mobility issues and requested that delivery would include unpacking the unit in our preferred location and taking away the packaging. This was refused & £30 was charged for just carrying the packed unit into the house”

Helpful Report

Posted 4 months ago

I’m sorry to hear that you are unhappy with the delivery service you recently received . I can see from our email thread that you were in communication with our sales team at the time of ordering and inquired if the item would be unpacked and assembled for the £30 , you were informed that the item would only be delivered to the room of choice and that you were happy with the response given . We do not offer the option of an assembly service on our website , as we are unable to offer this service at this time .

Posted 4 months ago

“Emails were ambiguous using phrases such as "estimated expected delivery date of 26th September" but by that date I had heard nothing so chased up the company. A later email stated it was then booked for "delivery to their warehouse by 5th October" and then they would book delivery with their courier. I would not use the company again as I prefer a business that proactively keeps me informed and is honest about dates rather than vague.”

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Posted 6 months ago

“I ordered from you in 2020 and one of the side tables I ordered was badly damaged. Rather than complain and have the hassle of sending it back, I fixed it myself so all good. Then this week, out of the blue, you start sending me erroneous order confirmation emails and these silly surveys all over again. I telephoned to query why the erroneous emails and was offered no apology but was just told in a matter of fact way that your systems had been updated???? An odd way to run a business.”

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Posted 10 months ago

“Backrest is missing from one sofa, stitching has been done over 1 zip making it impossible to zip up, cutting the stitching will make the whole sofa seat open up. Called, and promised a callback but still waiting for said call back.”

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Posted 1 year ago

Hi, The customer service team have contacted you on Friday and are awaiting a response. Kind Regards

Posted 1 year ago

“We’ve expected a rustic wooden dining table and we got a painted one. In addition it came with a little defect.”

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Posted 1 year ago

“Still waiting for order!”

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Posted 4 years ago

“Firstly, it took from purchase on the 7th April to the 17th for delivery. After unpacking the box I realised that I had been sent the wrong goods and it's going to be the 25th before the replacement arrives. It was a nightmare repackaging the wrong cupboard and although the customer service person was really apologetic and polite, this whole episode has been very disappointing. I appreciate the £20 off next purchase but I'm not sure I would shop here again.”

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Posted 5 years ago

Furniture World is rated 4.7 based on 500 reviews