Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.64

4.6 Rating 791 Reviews

92 %

of reviewers recommend Furniture World

4.6

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 23rd January 2026

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service and the sofas I ordered arrived in a timely manner.”

Furniture World 5 star review on 11th February 2022

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to give us this review and attaching this image! We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Very, very helpful. Couldn't have been any better.”

Helpful Report

Posted 5 days ago

“Oak furniture, disappointed when it came not in oak. Shelves are made out of ply and stained to try and look like oak. Can clearly see ply when look underneath where stained has been missed. Looks fake and hasnt been made well. Pin nails are still on show, no quality in workmanship at all. Wouldnt recommend it at all. Waste of money, could build a fake one myself for less and better quality. Avoid this scam”

Helpful Report

Posted 1 week ago

Thank you for your review. I am sorry that you are disappointed with the construction of the bookcase. The description on the website clearly states - This range uses solid oak, oak veneers carefully chosen for their character and period appeal, and other materials in its construction We will always abide by distance selling rules and would have given a full refund if you were not happy to keep the bookshelf or had raised issues as to the quality of workmanship. Unfortunately you didn’t contact us to let us know you were unhappy.

Posted 5 days ago

“Cannot fault the service and communication. Kept us informed every step.”

Helpful Report

Posted 1 week ago

Thank you for your review. We’re glad to hear the service and communication met your expectations and that you felt informed every step of the process. If you need anything else, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 5 days ago

“Kept well informed about the progress of the order and delivery options. Delivery itself very efficient”

Helpful Report

Posted 1 week ago

Thank you for your review. We’re glad to hear you were kept well informed and that the delivery was efficient. If you need anything else, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 5 days ago

“Was excellent all the way though ten out of ten”

Helpful Report

Posted 1 week ago

Thank you for your review. We’re glad to hear it was excellent all the way through and that you’d rate it ten out of ten. If you need anything else, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 5 days ago

“Nothing went wrong with the order and delivery process,so cannot rate less than all the stars”

Helpful Report

Posted 1 week ago

Thank you for your review. We’re glad to hear the order and delivery went smoothly and you’re happy with everything. If you need anything else, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 1 week ago

“Excellent company, communication was excellent right through to delivery, and that was quick too!! Can’t fault this company, so happy with my sideboard too. 10/10 highly recommended!! I wouldn’t hesitate to buy again from this company”

Helpful Report

Posted 1 week ago

Thank you for your review. We’re thrilled to hear you’re happy with the sideboard and that delivery was quick. If you need anything else, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 1 week ago

“I was kept up to date with delivery date and times,all very efficient”

Helpful Report

Posted 1 week ago

Thank you for your review. We’re glad to hear you were kept up to date and that delivery was efficient. If you need anything else, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 1 week ago

“The chair was a great quality and very good price.Delivered quickly and as stated”

Helpful Report

Posted 2 weeks ago

Thank you for your review. We’re glad to hear the chair offers great quality at a good price, and that delivery was quick and as stated. If you need anything else, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 1 week ago

“The issue was with Delivery. We were told a time range of 3 hours which we moved plans for to stay home until 1pm. Then got messages about not having paid delivery fee and that we had to pick up (they got the customer wrong) and then told we’d have to wait between 2-3pm so we spent the whole day waiting and had to cancel our plans. Shambles.”

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Posted 2 weeks ago

“Beautiful piece of furniture”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We’re glad you love the beautiful piece of furniture. If you need anything else, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 1 week ago

“Excellent product, and good coms throughout; they respond fast to emails and do not expect you to go through chatbots. The product was absolutely excellent, good prices and really well packaged. Why not 5 stars? Well only because I felt so sorry for the delivery drivers. It says on FW's own website that it will take about six people to lift it safely, and despite me reminding them of this, they still allowed just two people to deliver it with a tiny trolley. Well... the trolley would not move it so the two drivers had to lift it with our help and it was only out of the kindness of their hearts that they managed it; I could tell they were in pain. I just think - responsibly - FW should have ensured they had the right hearvy duty equipment provided to move it, or additional people. But... the delivery guys did it! They were amazing! They deserve a medal and, all in all, I am delighted with Furniture World!”

Helpful Report

Posted 4 weeks ago

Thank you for your review and your detailed comments. I am pleased to hear that you received good service from the online sales team. I note your comments regarding the delivery team – this is a contracted courier company who are aware of the weights involved of all our products. I am not sure why there were only 2 people on the delivery team given the weight of the dining table, and we will follow this up with them to ensure good service is provided for our customers and a duty of care to their employees.

Posted 3 weeks ago

“Very good customer service. Excellent quality product.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. We’re glad to hear you had a positive experience with our customer service and that you’re happy with the quality of the product. If you need anything else, please let us know. Kind regards, Team Furniture World

Posted 3 weeks ago

“Fantastic service.Helpful and knowledgeable staff -cheerful and helpful delivery drivers .Furniture world demonstrate how it should be done”

Helpful Report

Posted 4 weeks ago

Thank you for your fantastic review. We’re thrilled to hear you found our staff knowledgeable and delivery drivers cheerful and helpful. We’ll pass your kind words along to the team—they’ll be delighted. Kind regards, Team Furniture World

Posted 3 weeks ago

“Really poor customer service. The items were significantly delayed compared to what was announced on the website at the time of purchase. We contacted customer service via email and got very curt answers, barely acknowledging the issue. I had to chase several times to get updates. No customer centric approach whatsoever.”

Helpful Report

Posted 1 month ago

Thanks for the feedback. I am sorry that you felt your email confirmation did not tally with the timeline you expected, once you placed your order. I can see your order was delayed by a couple of weeks from the confirmation dates sent out to yourself. The sales team advised you of a delay regarding the container ship having issues docking in the recent inclement weather. Please accept our apologies that you felt the replies you received were very curt. It was not the intention.

Posted 4 weeks ago

“Very good selection. Delivery and delivery information excellent. Kept well informed with tracking and delivery team great. A little apprehensive about online ordering but it was unfounded the company were super and competitive with the price. Both items took a few weeks but we knew this at time of purchase Kept well informed frequently Would recommend furniture world.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad the selection and delivery information were excellent, and that you felt well informed with tracking. We appreciate your recommendation and are here if you need anything else. Warm regards, Team Furniture World

Posted 4 weeks ago

“When I emailed to ask about the progress of my order it was dealt with quickly and accurately”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad the enquiry was handled quickly and accurately, and that you’re satisfied with the update on your order. If you need anything else, please let us know. Warm regards, Team Furniture World

Posted 4 weeks ago

“I was so impressed with furniture world they were very efficient.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad you were impressed and found us efficient. If you need anything else, we’re here to help. Warm regards, Team Furniture World

Posted 4 weeks ago

“Very pleased with the service provided. We were kept informed through from purchase to delivery and all delivered on time.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad you were pleased with the service and that delivery arrived on time. If you need anything else, we’re here to help. Warm regards, Team Furniture World

Posted 4 weeks ago

“Delivery and time was good”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad the delivery and timing were good. If you need anything else, please let us know. Warm regards, Team Furniture World

Posted 4 weeks ago

Furniture World is rated 4.6 based on 791 reviews