Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 680 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 680 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 4th July 2025

Mr Stephen P

Furniture World 5 star review on 23rd June 2025

Colin S

Furniture World 5 star review on 27th May 2025

Mr Martin H

Furniture World 5 star review on 23rd May 2025

Sue L

373

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service and the sofas I ordered arrived in a timely manner.”

Furniture World 5 star review on 11th February 2022

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Posted 3 years ago

Hi, thank you for taking the time to give us this review and attaching this image! We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“I went into furniture world today in Redruth Scott made us feel very welcome and nothing was to much trouble I am looking forward to my new bed new sofa and dining table and chairs definitely will be going back highly recommend”

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Posted 23 hours ago

“Furniture World's service was excellent! Communication was fully involved, reassuring and effective, especially when the couriers failed to deliver on the promised date - sorted out promptly, so we have full confidence and would happily use them again.”

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Posted 2 days ago

Thank you so much for your wonderful review, Peter! 🌟 We're delighted to hear that our communication and service met your expectations, especially during the delivery hiccup. Your confidence in us means everything, and we can't wait to assist you again in the future! Warm regards, Team Furniture World

Posted 1 day ago

“Such a friendly shop . A big thank you to Kevin for all your help . You got me the best price , fast delivery date and all with a great sense of humour . I would recommend this store to anyone who want's great value and great customer service .”

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Posted 4 days ago

Thank you so much for your lovely review, Diane! 🌟 We're so pleased to hear that Kevin could assist you with a smile and help you find the best deal. Your kind recommendation means the world to us! We look forward to welcoming you back to our friendly shop anytime. Warm regards, Team Furniture World

Posted 1 day ago

“Prompt professional service.”

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Posted 4 days ago

Thank you for your fantastic review, Mr! 🌟 We're thrilled to hear that you experienced prompt and professional service. Your satisfaction is our priority, and we can’t wait to assist you again in the future! Warm regards, Team Furniture World

Posted 1 day ago

“Was fine ordered item it was delivered”

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Posted 4 days ago

Thank you for your feedback, Mrs! 🌟 We're glad to hear that your order was delivered smoothly. Your satisfaction is our goal, and we appreciate your support! Warm regards, Team Furniture World

Posted 1 day ago

“The service was excellent, informed every step of the way from order confirmation to delivery”

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Posted 4 days ago

“Easy to use website, item exactly as described and very prompt delivery. We would happily use Furniture World again in the future.”

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Posted 6 days ago

“Ordered online, very simple and easy to do, then delivered quickly, plenty of liaison during build up to delivery. Will use again.”

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Posted 1 week ago

“We are pleased with the service we recieved from this store and would order from them again.”

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Posted 2 weeks ago

“It looks better than the picture.”

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Posted 2 weeks ago

“I ordered from Furniture World because of the great price. I was updated regularly about how my order was progressing right up to delivery. very happy with the service I received!”

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Posted 2 weeks ago

“From initial order to delivery,we cannot fault this company. The Chesterfield sofa is absolutely beautiful, stunning craftsmanship and a real statement piece. Very comfortable too!!!”

Furniture World 5 star review on 11th July 2025

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Posted 2 weeks ago

“from placing teh order, to delivery, the service, and delivery were excellent, with no issues at all with my order.”

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Posted 2 weeks ago

“No problem ordering and arranging delivery”

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Posted 2 weeks ago

“Great customer service”

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Posted 2 weeks ago

“One star for price, one star for delivery in good condition. Beyond that I personally had poor service, terrible communication with excuse after excuse when they eventually did respond. To the point where I wrote and told them they were lying to me; guess what - no response. Shame really.”

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Posted 3 weeks ago

“Love the Salisbury rustic oak dining chair , wish you had more.”

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Posted 3 weeks ago

“Excellent communications. My specific delivery requirements were full satisfied and we are vry happy with our new mattress.”

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Posted 3 weeks ago

“Service received was very good communication in a timely manner”

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Posted 3 weeks ago

“Quality S described. Definitely under promised and over delivered. Beautiful sofa, delivery well before date specified very happy customers. Thank you furniture world.”

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Posted 3 weeks ago

Furniture World is rated 4.7 based on 680 reviews