Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.65

4.7 Rating 715 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 6th September 2025

376

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service and the sofas I ordered arrived in a timely manner.”

Furniture World 5 star review on 11th February 2022

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to give us this review and attaching this image! We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Very good service the furniture arrived when they said it would.”

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Posted 22 hours ago

“Excellent customer service from Candice from the St. Austell Store. Very warm, welcoming and great sales pitch.”

Helpful Report

Posted 1 day ago

“Great comms although delivery time was significantly increased over initial timelines”

Helpful Report

Posted 4 days ago

Thank you for your feedback, Mr! We're glad you appreciated our communication efforts. We're sorry to hear that the delivery time wasn't as expected, and we truly value your understanding. Your comments help us to continually improve our service. Warm regards, Team Furniture World

Posted 2 days ago

“Delivery perfect and actually spoke to a person to change the day to suit me at no extra cost. Also spoke to a lovely lady to check delivery date accuracy. 5⭐️ service”

Helpful Report

Posted 1 week ago

Thank you for your wonderful review, Miss! We’re delighted to hear that our team was able to accommodate your delivery preferences and that you found our communication helpful. We strive to make the process as smooth as possible and your feedback truly encourages us to keep up the great work. Warm regards, Team Furniture World

Posted 2 days ago

“The chair is excellent, it should be for the price. Delivery was dreadful, no support from the staff delivering a very expensive chair. Left me to set it up and left in a hurry. Not what I expected at all.”

Helpful Report

Posted 1 week ago

We are pleased you like your power chair but sorry to hear the delivery experience was not as you had hoped. I will feed back to the online team regarding the courier service and wording on the website. We offer a standard or premium delivery neither of which include assembly. I am sorry if this wasn’t clear.

Posted 1 week ago

“I purchased the Chester Oak Painted White - Nest of Tables. I have to say that the service from start to finish was amazing! The tables arrived within 24 hours, delivered (300 miles away!), by a really helpful and pleasant driver. Everything was immaculate upon delivery, and the tables were of a great quality. Unfortunatly the wood was too light a shade to match the rest of the furniture I had in my living room, not Furniture Worlds fault. I spoke to Jade who was absolutly fabulous on the phone, (you can tell when a person enjoys their job as you could feel the warmth of her smile). Jade kindly arranged for the tables to be collected the following day. I wish I had known of this compnay before I ordered all my other furniture, as they were just so reliable and efficient. My refund was processed by Jade dead quickly. Also the fact that you could speak to a human on the telephone to sort a query out in this day and age is just superb. I can't recommend this company highly enough. Apologies it has taken me a few months to write this review.”

Helpful Report

Posted 1 week ago

Thank you so much for your amazing review, Ms! We’re thrilled to hear that you had such a positive experience from start to finish. Our team, especially Jade, works hard to ensure our customers feel supported and valued, and we’re glad that shone through. We're sorry to hear the tables didn't match your living room decor, but we appreciate your understanding. Your kind words about our service mean a lot, and we look forward to helping you in the future! Warm regards, Team Furniture World

Posted 1 week ago

“The on-line sales team are fantastic as are their colleagues in store. Their customer service is second to none!”

Helpful Report

Posted 1 week ago

“Poor information about delivery time, worrying comments about damage during delivery to room but delivery itself by 2 very competant guys was a welcome relief.”

Helpful Report

Posted 1 week ago

Thank you for your review. We are always reviewing the use of 3rd party couriers for deliveries, so we appreciate your honest feedback. We hope you are happy with your furniture.

Posted 1 week ago

“Quality coffee table at a great price a very happy Bunny and good service”

Helpful Report

Posted 2 weeks ago

Thank you for your wonderful review, Mr! We're delighted to hear that you’re a very happy Bunny with your quality coffee table and great service. Your satisfaction means the world to us! Best wishes, Team Furniture World

Posted 1 week ago

“Excellent service , clear website, range of ways to pay and prompt delivery”

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Posted 2 weeks ago

Thank you for your fantastic review, Mrs! We're so pleased to hear that you found our service excellent and our website clear. It’s great to know you appreciated the range of payment options and prompt delivery. Your satisfaction truly makes our day! Best wishes, Team Furniture World

Posted 1 week ago

“Excellent service .staff were friendly and helpful .Kelan was great , very helpful a pleasure to shop there”

Helpful Report

Posted 3 weeks ago

Thank you for your glowing review, Julie! We're thrilled to hear that you had such a positive experience with our friendly and helpful staff, especially Kelan. It’s wonderful to know that shopping with us was a pleasure for you! Warmest regards, Team Furniture World

Posted 2 weeks ago

“100% excellant service, used 4 times before, fast delivery. thank you all.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your fantastic review, Jayne! We're thrilled to hear that you’ve had excellent service with us multiple times and appreciate your kind words about our fast delivery. We’re grateful for your continued support! Warmest regards, Team Furniture World

Posted 2 weeks ago

“Received our Orla Kiley footstool and delighted with craftsmanship. Good communication on delivery and original order process.”

Helpful Report

Posted 3 weeks ago

Thank you for your lovely review! We're absolutely delighted to hear that you're pleased with the craftsmanship of your Orla Kiley footstool and that our communication met your expectations. Your satisfaction is our top priority! Warmest regards, Team Furniture World

Posted 2 weeks ago

“Exactly what we wanted. Good, solid piece of furniture.”

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Posted 3 weeks ago

Thank you for your wonderful review, Mella! We’re so pleased to hear that you found exactly what you were looking for in our solid piece of furniture. Your satisfaction means everything to us! Best wishes, Team Furniture World

Posted 3 weeks ago

“Poor quality product. Matched by poor customer service. Will never buy from here again.”

Helpful Report

Posted 3 weeks ago

We are sorry that you felt the goods supplied were poor quality and our customer service poor. I believe you have already posted a review to which we have replied. Our customer service team follow standard procedures in line with other online organisations for the return of goods (they require wrapping). Your goods were collected promptly after you sent the photos of the wrapped goods and your refund processed quickly after confirmation the courier had collected. This is not poor customer service.

Posted 3 weeks ago

We are always upfront with delivery times and from you ordering the table to delivery to your address was exactly 6 weeks. It is unfortunate that the table arrived faulty and we apologised and offered you the options we would offer all customers – an uplift and full refund or a replacement table or part. You had the option to request a full refund yet you decided ( knowing that the tables were currently out of stock), to wait for the replacement table leg, even though we are not expecting delivery until the beginning of October. We do not as a matter of policy offer allowances or gestures of goodwill when there is a current ongoing service issue as we always like to ensure the issue is fully resolved and the customer happy before providing financial recompense. There is no legal obligation for us to provide a partial refund at this point as you have chosen to wait for a replacement leg to be sent. You can still receive a full refund if you would prefer to return the table.

Posted 3 weeks ago

“Very straightforword process. Delivered on time and in good manner.”

Helpful Report

Posted 3 weeks ago

Thank you for your kind review, Mr. Furniture World! We're glad to hear that you found our process straightforward and that your delivery was timely and well-managed. Your satisfaction is our priority, and we appreciate your feedback. Best wishes, Team Furniture World

Posted 3 weeks ago

“Brilliant service from Furniture World. I was kept updated with dispatch and delivery information. My furniture was delivered on time.”

Helpful Report

Posted 4 weeks ago

Thank you for your fantastic review, Mrs. Furniture World! We’re delighted to hear that you enjoyed our service and appreciated the timely updates on your delivery. Keeping our customers informed is important to us, and we’re glad you had a great experience. Warmest regards, Team Furniture World

Posted 3 weeks ago

“Table was £1200. Waited 2 months for it and it arrived with one leg more than half an inch shorter than the other 3, it’s build with a piece of cardboard wedged under one of the legs to prevent it from being unstable. Contacted furniture world instantly with photos of measurements and proof of issues - to be told wait for October for a replacement leg, or we can arrange for the table to be collected and a full replacement in October. No goodwill offered for the inconvenience. Now left with a dodgy table for another 2 months whilst waiting for a replacement leg. Apparently their ‘policy’ doesn’t allow them to offer a goodwill until the replacement is received. Load of rubbish will not be using again.”

Helpful Report

Posted 4 weeks ago

Posted 3 weeks ago

“Excellent service”

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Posted 4 weeks ago

Thank you for your excellent review, Mrs. Furniture World! We're thrilled to hear that you experienced fantastic service. Your kind words motivate us to keep delivering the best for our customers. Warm regards, Team Furniture World

Posted 4 weeks ago

“Easy to order and delivered within expected time frame. Excellent quality product - good value for money.”

Helpful Report

Posted 4 weeks ago

Thank you for your wonderful review, Mr. Furniture World! We're pleased to know that you found the ordering process easy and appreciated the quality of our product. Providing great value for money is something we strive for, and your feedback means a lot to us. Best wishes, Team Furniture World

Posted 4 weeks ago

Furniture World is rated 4.7 based on 715 reviews