Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.65

4.7 Rating 780 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 780 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 13th December 2025

379

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service and the sofas I ordered arrived in a timely manner.”

Furniture World 5 star review on 11th February 2022

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to give us this review and attaching this image! We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Excellent product, and good coms throughout; they respond fast to emails and do not expect you to go through chatbots. The product was absolutely excellent, good prices and really well packaged. Why not 5 stars? Well only because I felt so sorry for the delivery drivers. It says on FW's own website that it will take about six people to lift it safely, and despite me reminding them of this, they still allowed just two people to deliver it with a tiny trolley. Well... the trolley would not move it so the two drivers had to lift it with our help and it was only out of the kindness of their hearts that they managed it; I could tell they were in pain. I just think - responsibly - FW should have ensured they had the right hearvy duty equipment provided to move it, or additional people. But... the delivery guys did it! They were amazing! They deserve a medal and, all in all, I am delighted with Furniture World!”

Helpful Report

Posted 20 minutes ago

“Very good customer service. Excellent quality product.”

Helpful Report

Posted 4 hours ago

“Fantastic service.Helpful and knowledgeable staff -cheerful and helpful delivery drivers .Furniture world demonstrate how it should be done”

Helpful Report

Posted 10 hours ago

“Really poor customer service. The items were significantly delayed compared to what was announced on the website at the time of purchase. We contacted customer service via email and got very curt answers, barely acknowledging the issue. I had to chase several times to get updates. No customer centric approach whatsoever.”

Helpful Report

Posted 5 days ago

“Very good selection. Delivery and delivery information excellent. Kept well informed with tracking and delivery team great. A little apprehensive about online ordering but it was unfounded the company were super and competitive with the price. Both items took a few weeks but we knew this at time of purchase Kept well informed frequently Would recommend furniture world.”

Helpful Report

Posted 5 days ago

Thank you for your feedback. We’re glad the selection and delivery information were excellent, and that you felt well informed with tracking. We appreciate your recommendation and are here if you need anything else. Warm regards, Team Furniture World

Posted 11 hours ago

“When I emailed to ask about the progress of my order it was dealt with quickly and accurately”

Helpful Report

Posted 5 days ago

Thank you for your feedback. We’re glad the enquiry was handled quickly and accurately, and that you’re satisfied with the update on your order. If you need anything else, please let us know. Warm regards, Team Furniture World

Posted 11 hours ago

“I was so impressed with furniture world they were very efficient.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We’re glad you were impressed and found us efficient. If you need anything else, we’re here to help. Warm regards, Team Furniture World

Posted 11 hours ago

“Very pleased with the service provided. We were kept informed through from purchase to delivery and all delivered on time.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We’re glad you were pleased with the service and that delivery arrived on time. If you need anything else, we’re here to help. Warm regards, Team Furniture World

Posted 11 hours ago

“Delivery and time was good”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We’re glad the delivery and timing were good. If you need anything else, please let us know. Warm regards, Team Furniture World

Posted 11 hours ago

“Response to a query was efficient and friendly. Lovely, friendly company to deal with.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We’re glad the response to your query was efficient and that you found us a lovely, friendly company to deal with. If you need anything else, please let us know. Warm regards, Team Furniture World

Posted 11 hours ago

“I’m so thrilled that I found this company. I’m so sick and tired of going online trying to find furniture because it’s so difficult to find what I want in store and a lot of of them are impossible to get hold of but this company has a landline and they respond to emails !! They are very helpful. The customer service is excellent and I will definitely be a returning customer.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We’re glad you found us helpful and that you value our contact options. We appreciate your kind words and look forward to serving you again. Warm regards, Team Furniture World

Posted 11 hours ago

“I didn’t have much interaction with Furniture World, but they did keep me updated via email and the product arrived on time.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We’re glad you were kept updated via email and that the product arrived on time. If you need anything else, we’re here to help. Warm regards, Team Furniture World

Posted 11 hours ago

“No complaints, goods arrived on time driver happy to bring into the house very happy with the furniture”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re glad the goods arrived on time and the driver was happy to help. If you need anything else, please let us know. Warm regards, Team Furniture World

Posted 11 hours ago

“easy website to use easy to order from simple as that”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re glad the website was easy to use and ordering was simple. If you need anything else, we’re here to help. Warm regards, Team Furniture World

Posted 11 hours ago

“On time. Couriers very polite and careful with with delivery.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re glad the couriers were polite and careful with delivery, and that you were satisfied with the service. Warm regards, Team Furniture World

Posted 11 hours ago

“Love the table and very pleased with the company chosen to deliver it”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re thrilled you love the table and were pleased with the delivery service. If you need anything else, we’re here to help. Warm regards, Team Furniture World

Posted 11 hours ago

“The service I received from Furniture World was excellent second to none. The ordering process was very easy and the website is excellent too. Furniture World and the courier service kept me fully up to date with my order. I would certainly order from the company again. High Quality furniture and would recommend to friends and family.”

Helpful Report

Posted 2 weeks ago

“Love the pantry unit delivery was fine, but when I gave feed back about a draw not opening I felt that I was not listened to ! I had to sand down a piece of wood that was stopping the bottom draw from opening! I was told it was ment to be like that but I couldn’t open the draw at all until I laid it down and forced it open ! Now I’ve sanded it it opens fine”

Helpful Report

Posted 2 weeks ago

“Thrilled with what we've bought, new bed and carpet, fantastic service. Friendly and efficient but also caring. Bought from here before and will be back in the new year for more carpets. Highly recommend”

Helpful Report

Posted 2 weeks ago

“Great initial phone contact with very helpful and friendly call operator who managed to locate a chair in stock locally and ready for despatch.”

Helpful Report

Posted 2 weeks ago

Furniture World is rated 4.7 based on 780 reviews