Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.65

4.7 Rating 736 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 736 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 13th October 2025

378

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service and the sofas I ordered arrived in a timely manner.”

Furniture World 5 star review on 11th February 2022

Helpful Report

Posted 3 years ago

Hi, thank you for taking the time to give us this review and attaching this image! We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“HELLO I AM OVER THE MOON WITH MY KITCHEN ISLAND EXCELLENT QUALITY WOULD HIGHLY RECOMMEND FURNITURE WORLD , I AM LOOKING TO FIND 2 MORE ITEMS TO FIT IN MY KITCHEN . ONLY ONE NEGATIVE VIEW WAS THE PROBLEM WITH DELIVERY”

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Posted 20 hours ago

“Excellent furniture and excellent service from the company from start to finish”

Helpful Report

Posted 1 day ago

“Top class service from Furniture World from the moment of ordering right through to the timed delivery. Best price and top service, Highly recommended. Many Thanks.”

Helpful Report

Posted 1 day ago

Thank you for your amazing review! We're delighted to hear that you experienced top-class service from the very beginning of your order to the delivery. Your recommendation truly means the world to us. We look forward to serving you again in the future! Warm regards, Team Furniture World

Posted 1 day ago

“The customer service was amazing, although the delivery and pickup method was a bit laborious and involved several steps (mostly on the company part)”

Helpful Report

Posted 1 day ago

Thank you for your wonderful feedback! We're so pleased to know that our customer service met your expectations. We appreciate your understanding regarding the delivery and pickup process—your insights help us improve. We hope to serve you even better in the future! Warm regards, Team Furniture World

Posted 1 day ago

“Great stock, best prices I could find on the internet, super responsive customer service. Thank you!”

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Posted 3 days ago

Thank you for your fantastic review! We're thrilled to hear that you found great stock and competitive prices with us. It's also wonderful to know that our customer service met your expectations. Your satisfaction is our top priority, and we can’t wait to assist you again soon! Warm regards, Team Furniture World

Posted 1 day ago

“Kept up to date with delivery times and well packaged.”

Helpful Report

Posted 6 days ago

Thank you for your wonderful review, Helen! We're so glad to hear that you were kept up to date with the delivery times and that everything arrived well packaged. Your feedback truly motivates us to continue providing excellent service. We look forward to helping you again in the future! Warm regards, Team Furniture World

Posted 1 day ago

“I love the cabinet. However even though the cabinet was well wrapped when it arrived it was still damaged and dented in places. It would have been impossibly to re wrap and send back. I contacted you and you send a barcode off the packaging. I had not kept the packaging as there was so much of it. I feel disappointed as the cabinet wasn’t cheap, well wrapped and still damaged. The dents must have been there prior to being wrapped therefore overlooked.”

Helpful Report

Posted 6 days ago

Thank you for your review and your honest feedback. I am sorry that your cabinet arrived damaged. These goods come directly from our supplier and are not wrapped by us. We will provide them with feedback as clearly the packaging was insubstantial. If you would like to contact our online sales team, I have added an allowance to your order as a gesture of goodwill, to take the sting out of your lovely cabinet being damaged.

Posted 6 days ago

“Very good company to deal with.”

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Posted 1 week ago

Thank you for your kind words! We're delighted to hear that you had a positive experience with us. Your support truly means a lot, and we look forward to helping you again in the future. Warm regards, Team Furniture World

Posted 1 week ago

“My parents ordered 4 chairs and a table. They waited 10 weeks instead of 4/6 weeks. The table arrived and they were very pleased. But the chairs. They had a phone call to say they were ready for delivery. Then another phone call to say they had to pay more money, even tho they had paid in full. Then on delivery day they tried to deliver 2 chairs only. After a phone call to the depot the delivery team went back to pick up the other 2 chairs.”

Helpful Report

Posted 1 week ago

It’s disappointing to read your review and without further information – name or delivery post code – we can’t look into this to see what happened. Sometimes things do go wrong with deliveries, but its seems that everything was resolved satisfactorily in the end and the table and chairs were delivered. If you would like to e-mail your details to customerservice@furntiureworld.co.uk I would be happy to have a closer look at this for you.

Posted 1 week ago

“Excellent service from start to finish. I was kept up to date with my order at every step. Highly recommended.”

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Posted 2 weeks ago

Thank you for your fantastic review, Mrs! We're thrilled to hear that you received excellent service and felt informed throughout your order process. Your high recommendation means so much to us, and we look forward to serving you again in the future! Best wishes, Team Furniture World

Posted 1 week ago

“Really pleased with the sideboard I purchased. From ordering right through to delivery was hassle free. I would definitely recommend this company and I will definitely be checking their website regularly. Great service from start to finish”

Helpful Report

Posted 2 weeks ago

Thank you so much for your wonderful review, Ms! We’re thrilled to hear that your experience from ordering to delivery was hassle-free and that you’re pleased with your sideboard. Your recommendation means a lot to us, and we can’t wait to welcome you back to our website again soon! Warm regards, Team Furniture World

Posted 1 week ago

“A lovely cabinet just what I needed in my kitchen”

Furniture World 5 star review on 7th October 2025

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Posted 3 weeks ago

Thank you for your lovely review, Kathleen! We're so glad to hear that the cabinet is just what you needed in your kitchen. Your satisfaction means the world to us, and we hope it brings you joy for years to come. Warm regards, Team Furniture World

Posted 2 weeks ago

“Easy to order, propt deiovery with plenty of information on when, where and how. Good quality product”

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Posted 4 weeks ago

Thank you for your fantastic review, Michael! We're delighted to hear that you found the ordering process easy and appreciated the prompt delivery along with the information provided. Your satisfaction with the product’s quality is truly rewarding for us. We’re here for you anytime you need! Warm regards, Team Furniture World

Posted 3 weeks ago

“I found the entire process from ordering my chosen product to receiving my order very easy and straightforward.”

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Posted 1 month ago

Thank you so much for your fantastic review, Mr! We’re pleased to hear that you found the entire ordering and delivery process easy and straightforward. Your satisfaction is our top priority, and feedback like yours truly motivates our team to keep delivering the best service possible. Warm regards, Team Furniture World

Posted 1 month ago

“Prompt delivery , quicker than expected. I was expecting the chair to be unboxed when delivered, but not a big issue.”

Helpful Report

Posted 1 month ago

Thank you for your review, Mr! We're thrilled to hear that the delivery was prompt and exceeded your expectations. We appreciate your understanding regarding the unboxing, and we’re always looking for ways to enhance our service. Your feedback is invaluable to us! Warm regards, Team Furniture World

Posted 1 month ago

“Everybody I dealt with was helpful but more understanding of the items would have saved the inconvenience of my purchase and your delivery and collection.”

Helpful Report

Posted 1 month ago

Thank you for your review, Ms! We appreciate your kind words about our team's helpfulness. We apologize for any inconvenience you faced with your purchase and understand how important it is to have clear information about our items. Your feedback is invaluable and will help us improve in the future. Warm regards, Team Furniture World

Posted 1 month ago

“Product arrived on time and was packaged very well. Really pleased with my new console table and will definitely order again.”

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Posted 1 month ago

Thank you so much for your wonderful review, Mrs! We’re delighted to hear that your console table arrived on time and in perfect condition. Your satisfaction means the world to us, and we can't wait to serve you again in the future! Warm regards, Team Furniture World

Posted 1 month ago

“Good communication (only wish is that it weren't such a long lead time), but no complaints about service or delivery - all excellent!”

Helpful Report

Posted 1 month ago

Thank you for your great review, Mrs! We're glad to hear that you found our communication satisfactory and that the service and delivery met your expectations. We understand that lead times can be challenging and appreciate your feedback as we continuously strive to improve our processes. Warm regards, Team Furniture World

Posted 1 month ago

“Delivery was really quick and kept updated all the time. The delivery team were very helpful and friendly.”

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Posted 1 month ago

Thank you for your amazing review, Mr! We’re so glad to hear that your delivery experience was quick and that our team made it enjoyable for you. We truly appreciate your kind words about our delivery team, and your feedback inspires us to keep providing the best service possible. Warm regards, Team Furniture World

Posted 1 month ago

“Good honest service.”

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Posted 1 month ago

Thank you for your kind review, Kim! We're delighted to hear that you appreciated our honest service. Your satisfaction means a lot to us, and we strive to maintain the best standards for our customers. We look forward to serving you again soon! Warm regards, Team Furniture World

Posted 1 month ago

Furniture World is rated 4.7 based on 736 reviews