Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 647 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 27th May 2025

Mr Martin H

Furniture World 5 star review on 23rd May 2025

Sue L

Furniture World 5 star review on 17th May 2025

Kym H

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service and the sofas I ordered arrived in a timely manner.”

Furniture World 5 star review on 11th February 2022

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Posted 3 years ago

Hi, thank you for taking the time to give us this review and attaching this image! We are delighted that you are happy with your new furniture and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 years ago

“Lovely piece of furniture, arrived very quickly, the only thing was the delivery driver was running late and he wouldn’t wait till I checked the item was ok which I was asked to do , luckily everything was ok apart from screws for the drawer were missing, but I was very quickly sent some in the post.”

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Posted 4 hours ago

“Good service”

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Posted 5 days ago

“No problems at any time.”

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Posted 1 week ago

“We were looking for furniture to fit specific sized spaces. This included a shallow bookcase. Furniture World was one of the few places that had what we wanted. Ordering was straightforward, and we were advised that at least one of the items is made to order, so would take an estimated 8 - 10 weeks. In the end, delivery was 15 weeks after placing the order, although in fairness, I did receive a couple of emails with revised estimated dates. This would not stop me from ordering from Furniture World again. Before delivery, I received messages and a phone call to confirm a delivery date convenient for me, and the items were delivered on time and with care.”

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Posted 1 week ago

“Excellent, friendly and helpful service from Kevin, gave us the options and left us to browse at our leisure. Delivery date on 3-piece suite due within one month, clear instructions given on (minimal) assembly tasks. Very happy.”

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Posted 1 week ago

“On the occasions Ii contacted the company during the past two months I received answers to all my questions I asked. Very helpful and efficient.”

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Posted 2 weeks ago

“The service received was excellent from Furniture world and V1 the currier.”

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Posted 2 weeks ago

“Great quick service”

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Posted 2 weeks ago

“Excellent service and delivery. Good communication”

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Posted 2 weeks ago

“The service was fine when making the purchase but when there was a significant delay in getting the item delivered, the service was poor.”

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Posted 2 weeks ago

“After getting a confirmation email about expected delivery date between 23 & 29 & nothing coming no email update or communication until I emailed company then was another 2 weeks said was late arriving to warehouse after that delivery company were very good with communication”

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Posted 2 weeks ago

“Great communication on delivery dates and overall fantastic experience.”

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Posted 2 weeks ago

“Probably the best company I have dealt with in recent years. They keep you in the look at all times. Pleasant polite and friendly. Well done thank you”

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Posted 3 weeks ago

“You said: .I'm absolutely thrilled with my purchase of the Alexander & James Wilson Large Pillow Back Sofa - Split Brown. It has transformed my living room into a cozy and stylish haven. The craftsmanship and comfort are outstanding—truly a 10 out of 10! However, my experience with Furniture World's delivery service was less than satisfactory. They arranged for V1 Distribution to handle the delivery. Upon delivery, I observed significant damage to my property: The delivery personnel caused scratches and marks on multiple areas, including the banister, doors, and walls. The damage is extensive, affecting approximately 8 to 9 different spots throughout my home. This is particularly distressing as I had recently completed a full repaint of my flat just prior to the delivery. The careless handling by the delivery team has not only marred the aesthetics of my home but also resulted in additional unforeseen expenses for repairs. I was not present during the delivery; my 18-year-old daughter accepted the sofa on my behalf. I had anticipated that the delivery would be conducted by experienced professionals who would handle the furniture with care and respect for my property. Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. The conduct of the delivery team clearly falls short of this standard. I called Furniture world on the next day but they advised me to contact delivery service. I called few time and sent a email but i didnt hear from them. ChatGPT said: I'm sorry to hear about the damage caused during the delivery of your sofa. Here's a revised version of your review that highlights your satisfaction with the product while detailing your concerns about the delivery service: Title: Beautiful Sofa, But Delivery Service Damaged My Home I'm absolutely thrilled with my purchase of the Alexander & James Wilson Large Pillow Back Sofa - Split Brown. It has transformed my living room into a cozy and stylish haven. The craftsmanship and comfort are outstanding—truly a 10 out of 10! However, my experience with Furniture World's delivery service was disappointing. They arranged for V1 Distribution to handle the delivery. Upon delivery, I observed significant damage to my property: The delivery personnel caused scratches and marks on multiple areas, including the banister, doors, and walls. The damage is extensive, affecting approximately 8 to 9 different spots throughout my home. This is particularly distressing as I had recently completed a full repaint of my flat just prior to the delivery. The careless handling by the delivery team has not only marred the aesthetics of my home but also resulted in additional unforeseen expenses for repairs. I was not present during the delivery; my 18-year-old daughter accepted the sofa on my behalf. I had anticipated that the delivery would be conducted by experienced professionals who would handle the furniture with care and respect for my property. Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. The conduct of the delivery team clearly falls short of this standard. I called Furniture World the next day, but they advised me to contact the delivery service. I called several times and sent an email but did not receive any response. While I wholeheartedly recommend the sofa itself for its quality and design, I hope Furniture World reevaluates their delivery partnerships to ensure a better customer experience in the future.”

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Posted 3 weeks ago

“Furniture world itself was ok but when specifying delivery there should be a clear option for delivery AND assembly. Table was so badly damaged we had to return it and cancel order.”

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Posted 4 weeks ago

“The staff were very helpful and efficient in dealing with my order.”

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Posted 4 weeks ago

“Furniture world were very efficient on notifying me of my order, dispatch and projector delivery day. When my bookcase arrived, it was beautifully packed. I unpacked it there was no sign of damage whatsoever.”

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Posted 4 weeks ago

“Good quality Quick delivery Great price Glad i came accross you will definitely use again”

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Posted 4 weeks ago

“The staff at Truro branch were excellent so helpful when we had trouble ourselves with the weight of of the table being unable to put it upright , came out to us and solved the problem quickly and efficiently.”

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Posted 4 weeks ago

“Great communication and service”

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Posted 4 weeks ago

Furniture World is rated 4.7 based on 647 reviews