Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.65

4.7 Rating 819 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 16th February 2026

381

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, and good coms throughout; they respond fast to emails and do not expect you to go through chatbots. The product was absolutely excellent, good prices and really well packaged. Why not 5 stars? Well only because I felt so sorry for the delivery drivers. It says on FW's own website that it will take about six people to lift it safely, and despite me reminding them of this, they still allowed just two people to deliver it with a tiny trolley. Well... the trolley would not move it so the two drivers had to lift it with our help and it was only out of the kindness of their hearts that they managed it; I could tell they were in pain. I just think - responsibly - FW should have ensured they had the right hearvy duty equipment provided to move it, or additional people. But... the delivery guys did it! They were amazing! They deserve a medal and, all in all, I am delighted with Furniture World!”

Helpful Report

Posted 1 month ago

Thank you for your review and your detailed comments. I am pleased to hear that you received good service from the online sales team. I note your comments regarding the delivery team – this is a contracted courier company who are aware of the weights involved of all our products. I am not sure why there were only 2 people on the delivery team given the weight of the dining table, and we will follow this up with them to ensure good service is provided for our customers and a duty of care to their employees.

Posted 1 month ago

“Love the pantry unit delivery was fine, but when I gave feed back about a draw not opening I felt that I was not listened to ! I had to sand down a piece of wood that was stopping the bottom draw from opening! I was told it was ment to be like that but I couldn’t open the draw at all until I laid it down and forced it open ! Now I’ve sanded it it opens fine”

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Posted 2 months ago

“Delivery service was very good! The delivery guys called 1 day prior to inform me about the upcoming delivery which was a good thing as i was not available on the day they planned to deliver so we had to arrang it on a different day. On the day of delivery, they called me 1 hour before the intended time of delivery. I cant fault them! Thank you!”

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Posted 2 months ago

“Well made and packaged, pleased, kept up to date with delivery”

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Posted 2 months ago

“HAD TO WAIT A LONG TIME FOR FURNITURE TO ARRIVE , BUT WHEN IT DID DELIVERY WAS GOOD AND FURNITURE WELL PACKAGED , ONLY 1 SMALL CHIP ON THE WHOLE BATCH SO CONSIDERING THE AMOUNT OF PACKAGES DELIVERED , IM HAPPY”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad the delivery was good and the packaging solid, and that only a small chip occurred in the batch. We’ll pass your comments on to our team. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 2 months ago

“Lovely piece of furniture”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We’re glad you love the furniture. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 2 months ago

“not much information about delivery time etc otherwise fine.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re glad the rest of your experience was fine, and we apologise for the lack of information about delivery times. We’ll use this to improve our communications going forward. If there’s anything else we can help with, please let us know. Best regards, Team Furniture World

Posted 3 months ago

“Overall service has been excellent. However communication with regards to delivery needs to be improved a little - to receive a text and email suggesting furniture will be delivered following day is an unreasonable expectation, needs to be advance planning from both parties. However, once this was addressed - delivery as planned within time frame. Furniture well packaged, sturdy and robust. Has changed our room immensely”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We’re glad to hear that you’re pleased with the furniture and overall service, and we’ll take note to improve communication around delivery to avoid any confusion in the future. If there’s anything else we can assist with, please let us know. Best regards, Team Furniture World

Posted 3 months ago

“The furniture I received was of pretty poor quality, would break very easily would not recommend. The actual ordering and delivery from Furniture World was very good. Shame the product was so poor”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback with us. We're happy to hear that you had a good experience with the ordering and delivery process. However, we sincerely apologize for the quality of the furniture not meeting your expectations. We value your input and will use it to improve our offerings in the future. Your satisfaction is important to us, and we're here to assist you in any way we can. Best wishes, Team Furniture World

Posted 3 months ago

“Prompt delivery , quicker than expected. I was expecting the chair to be unboxed when delivered, but not a big issue.”

Helpful Report

Posted 4 months ago

Thank you for your review, Mr! We're thrilled to hear that the delivery was prompt and exceeded your expectations. We appreciate your understanding regarding the unboxing, and we’re always looking for ways to enhance our service. Your feedback is invaluable to us! Warm regards, Team Furniture World

Posted 4 months ago

“Good honest service.”

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Posted 5 months ago

Thank you for your kind review, Kim! We're delighted to hear that you appreciated our honest service. Your satisfaction means a lot to us, and we strive to maintain the best standards for our customers. We look forward to serving you again soon! Warm regards, Team Furniture World

Posted 4 months ago

“Great comms although delivery time was significantly increased over initial timelines”

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Posted 5 months ago

Thank you for your feedback, Mr! We're glad you appreciated our communication efforts. We're sorry to hear that the delivery time wasn't as expected, and we truly value your understanding. Your comments help us to continually improve our service. Warm regards, Team Furniture World

Posted 5 months ago

“Poor information about delivery time, worrying comments about damage during delivery to room but delivery itself by 2 very competant guys was a welcome relief.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are always reviewing the use of 3rd party couriers for deliveries, so we appreciate your honest feedback. We hope you are happy with your furniture.

Posted 5 months ago

“After getting a confirmation email about expected delivery date between 23 & 29 & nothing coming no email update or communication until I emailed company then was another 2 weeks said was late arriving to warehouse after that delivery company were very good with communication”

Helpful Report

Posted 9 months ago

“Furniture world itself was ok but when specifying delivery there should be a clear option for delivery AND assembly. Table was so badly damaged we had to return it and cancel order.”

Helpful Report

Posted 9 months ago

“Overall very good only complaint is slowness of chasing replacement feet”

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Posted 10 months ago

“The furniture is a good quality and the delivery driver was pokite and helpful. Would have been 5 star but the communicationwith sales after purchase come across rude and little interest.”

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Posted 11 months ago

“Prompt delivery. Very well packaged, to avoid any damade in transit.”

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Posted 1 year ago

Thank you for your feedback! We're delighted to hear that your order arrived promptly and well-packaged. Ensuring your items reach you in perfect condition is our priority. If you ever need anything else, we’re always happy to help!

Posted 1 year ago

“We were well informed and were able to easily rearrange delivery date as necessary.”

Helpful Report

Posted 1 year ago

Thank you for your review! We're glad to hear that you felt well informed and were able to easily adjust the delivery date to suit your needs. We aim to make the process as smooth and convenient as possible, and we're happy that we could do that for you!

Posted 1 year ago

“After an unsuccessful attempt to resolve some extra charges, my account was suspended, causing me to lose access to around $132,500 (my initial deposit). Luckily, a friend recommended (Benito Gabriel ), and their team managed to recover not only my original investment but also the profits and bonuses I had earned, preventing a potentially devastating financial loss. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 1 year ago

This review appears to be spam. No content in this review has any relevance to Furniture World.

Posted 1 year ago

Furniture World is rated 4.7 based on 819 reviews