Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.65

4.7 Rating 918 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 918 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 30th June 2026

Mrs Sandra S

Furniture World 5 star review on 29th May 2026

Mr Frank H

Furniture World 5 star review on 3rd April 2026

Mrs Jayne Y

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service of Furniture World was good and they were easy to contact. Nothing seemed too much trouble. I received my refund promptly.”

Helpful Report

Posted 4 weeks ago

“Had problems initially trying to order online but eventually got that problem sorted The delivery personnel were not customer friendly”

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Posted 1 month ago

“It is my opinion that the chest of drawers that I purchased was inaccurately described. However I can not otherwise fault the service provided. The delivery and collection happened with politeness and efficiency and after contacting the company for a return and refund I was very pleased by their speedy, positive and helpful response. Also very pleased that there was no charge for delivery and collection. Had I been happy with the product I would have given 5 stars.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad the delivery and collection went smoothly and that our team was helpful and responsive regarding the return. If you need anything else, we’re here to help. Kind regards, Team Furniture World

Posted 1 month ago

“The Bermuda items we ordered were of amazing quality, packaged well and Furniture World was at least £100 cheaper than other retailers. Why only 4 stars was lack of update re delivery and then the delivery company were I feel a two bit company. Only 1-days notice and then it was cancelled but they turned up with someone else's order. When they did arrive a few days later with my order they were very polite but they struggled to get the heavier items up straits and my partner had to help. Overall we are delighted with the products and in savings monies”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad the Bermuda items were of amazing quality, well packaged, and priced competitively. We’re sorry about the lack of delivery updates and the issues with the carrier, and we understand how the missed notice and the mix-up affected you. It’s great to hear the team on arrival were polite, and that you and your partner managed the heavier items. If you need anything else, we’re here to help. Kind regards, Team Furniture World

Posted 1 month ago

“Customer service was very good, quick response and polite. But I waited 2 months for this delivery. There are a few issues as you can see by the photos but I'm not going to be bothered with it. So far I'm quite happy. The material is really good and heavy.”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re glad the service was quick and polite, and that you’re happy with the material quality, though sorry about the two‑month delivery and the issues visible in the photos. If you’d like us to take a look or discuss anything further, please get in touch. Kind regards, Team Furniture World

Posted 1 month ago

“Service was good however I am waiting to be reimbursed as cabinet was damaged so returned”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re glad the service was good. We’re sorry to hear about the damaged cabinet and that you’re waiting for reimbursement. If you need anything else, we’re here to help. Kind regards, Team Furniture World

Posted 2 months ago

“Bed is good quality and as described. There was a problem with delivery but Furniture World, to their credit sorted it without any hassle.”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re glad the bed is of good quality and as described, and that we could sort out the delivery issue without any hassle. If there’s anything else you need, we’re here to help. Kind regards, Team Furniture World

Posted 2 months ago

“Good service”

Helpful Report

Posted 4 months ago

Thank you for your review. We’re glad you found the service good. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 4 months ago

“Furniture arrived ahead of time , it was matched up with bedroom furniture we had bought from Barker and Stonehouse , and appears to be very good quality, and exactly what we wanted. ordered on line , and it was an easy process from start to finish . Very pleased with the service and purchase .”

Helpful Report

Posted 4 months ago

Thank you for your review. We’re glad the furniture arrived ahead of time, matched your existing bedroom set, and that you’re pleased with the quality and the easy online ordering process. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 4 months ago

“Service generally good. Lead time was longer than expected hence 4 stars rather than 5.”

Helpful Report

Posted 5 months ago

Thank you for your review, Miss. I’m glad you were happy overall, though I’m sorry the lead time was longer than expected. We’ll take a look at our production and dispatch timelines to improve accuracy and keep you updated next time. If you’d like, we can review your order details and see if there’s anything we can do to make it right. Kind regards, Team Furniture World

Posted 5 months ago

“Excellent product, and good coms throughout; they respond fast to emails and do not expect you to go through chatbots. The product was absolutely excellent, good prices and really well packaged. Why not 5 stars? Well only because I felt so sorry for the delivery drivers. It says on FW's own website that it will take about six people to lift it safely, and despite me reminding them of this, they still allowed just two people to deliver it with a tiny trolley. Well... the trolley would not move it so the two drivers had to lift it with our help and it was only out of the kindness of their hearts that they managed it; I could tell they were in pain. I just think - responsibly - FW should have ensured they had the right hearvy duty equipment provided to move it, or additional people. But... the delivery guys did it! They were amazing! They deserve a medal and, all in all, I am delighted with Furniture World!”

Helpful Report

Posted 7 months ago

Thank you for your review and your detailed comments. I am pleased to hear that you received good service from the online sales team. I note your comments regarding the delivery team – this is a contracted courier company who are aware of the weights involved of all our products. I am not sure why there were only 2 people on the delivery team given the weight of the dining table, and we will follow this up with them to ensure good service is provided for our customers and a duty of care to their employees.

Posted 7 months ago

“Love the pantry unit delivery was fine, but when I gave feed back about a draw not opening I felt that I was not listened to ! I had to sand down a piece of wood that was stopping the bottom draw from opening! I was told it was ment to be like that but I couldn’t open the draw at all until I laid it down and forced it open ! Now I’ve sanded it it opens fine”

Furniture World 4 star review on 17th December 2025

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Posted 8 months ago

“Delivery service was very good! The delivery guys called 1 day prior to inform me about the upcoming delivery which was a good thing as i was not available on the day they planned to deliver so we had to arrang it on a different day. On the day of delivery, they called me 1 hour before the intended time of delivery. I cant fault them! Thank you!”

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Posted 8 months ago

“Well made and packaged, pleased, kept up to date with delivery”

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Posted 8 months ago

“HAD TO WAIT A LONG TIME FOR FURNITURE TO ARRIVE , BUT WHEN IT DID DELIVERY WAS GOOD AND FURNITURE WELL PACKAGED , ONLY 1 SMALL CHIP ON THE WHOLE BATCH SO CONSIDERING THE AMOUNT OF PACKAGES DELIVERED , IM HAPPY”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We’re glad the delivery was good and the packaging solid, and that only a small chip occurred in the batch. We’ll pass your comments on to our team. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 8 months ago

“Lovely piece of furniture”

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Posted 8 months ago

Thank you for your kind words. We’re glad you love the furniture. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 8 months ago

“not much information about delivery time etc otherwise fine.”

Helpful Report

Posted 9 months ago

Thank you for your feedback. We’re glad the rest of your experience was fine, and we apologise for the lack of information about delivery times. We’ll use this to improve our communications going forward. If there’s anything else we can help with, please let us know. Best regards, Team Furniture World

Posted 9 months ago

“Overall service has been excellent. However communication with regards to delivery needs to be improved a little - to receive a text and email suggesting furniture will be delivered following day is an unreasonable expectation, needs to be advance planning from both parties. However, once this was addressed - delivery as planned within time frame. Furniture well packaged, sturdy and robust. Has changed our room immensely”

Helpful Report

Posted 9 months ago

Thank you for your feedback. We’re glad to hear that you’re pleased with the furniture and overall service, and we’ll take note to improve communication around delivery to avoid any confusion in the future. If there’s anything else we can assist with, please let us know. Best regards, Team Furniture World

Posted 9 months ago

“The furniture I received was of pretty poor quality, would break very easily would not recommend. The actual ordering and delivery from Furniture World was very good. Shame the product was so poor”

Helpful Report

Posted 9 months ago

Thank you for sharing your feedback with us. We're happy to hear that you had a good experience with the ordering and delivery process. However, we sincerely apologize for the quality of the furniture not meeting your expectations. We value your input and will use it to improve our offerings in the future. Your satisfaction is important to us, and we're here to assist you in any way we can. Best wishes, Team Furniture World

Posted 9 months ago

“Prompt delivery , quicker than expected. I was expecting the chair to be unboxed when delivered, but not a big issue.”

Helpful Report

Posted 10 months ago

Thank you for your review, Mr! We're thrilled to hear that the delivery was prompt and exceeded your expectations. We appreciate your understanding regarding the unboxing, and we’re always looking for ways to enhance our service. Your feedback is invaluable to us! Warm regards, Team Furniture World

Posted 10 months ago

Furniture World is rated 4.7 based on 918 reviews