Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Furniture World Reviews

4.7 Rating 499 Reviews

92 %

of reviewers recommend Furniture World

Company Reviews

Product Reviews

4.7

Based on 499 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

Write Your review

Tell us how Furniture World made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture World 5 star review on 19th January 2024

Furniture World 5 star review on 4th December 2023

Furniture World 5 star review on 4th December 2023

Furniture World 5 star review on 19th October 2023

Furniture World 5 star review on 11th October 2023

Furniture World 5 star review on 26th September 2023

Furniture World 5 star review on 26th September 2023

346

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service quick replies to emails Delivery men had outstanding customer service, very helpful with a smile!”

Posted 2 weeks ago

“The original delivery estimate went from 2 weeks to over 9 weeks by the time of delivery. In my case my wife is heavily pregnant so this was not good at all. The delivery guys themselves did a great job and took it right upstairs with a heavy mattress on awkward stairs”

Posted 3 weeks ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 weeks ago

“Really good company I called them with a query regarding the furniture I wanted to order and the advice received was great. I was aware of what was happening with my order at all stages. I would use this company again and would recommend it.”

Posted 1 month ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 month ago

“Very pleasant to deal with when I had to make contact by phone. The delivery was on time and I was kept updated when it would arrive the delivery team were polite and efficient”

Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“The table and bench are really great I love them, delivery a bit tricky to organise with notification the day before making it quite hard to make sure someone can be in at such short notice, other than that very pleased.”

Posted 6 months ago

“Ordering was easy. Samples sent quickly to decide on colour and materials. Lead time was sooner than expected. Overall very happy. Delivery not so good. You have outsourced to a company with little experience in delivering large pieces of furniture.”

Posted 7 months ago

Hi, Thank you for your review. We will forward your comments to the relevant team. Kind Regards, Ethan

Posted 6 months ago

“Ordered 2 tv units, When delivered one was damaged, Informed them to say one was damaged they were picked up the next day, My payment was put back in to my account a few days later. All in all this Company were excellent and very understanding, Thank You.”

Posted 7 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience at Furniture World and we are sorry that a damage occured and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 7 months ago

“Initially the wrong size blind was sent, but as soon as I emailed and called the issue was rectified immediately. Incorrect blind collected by courier and correct blind delivered in super quick time and looks fantastic. Very happy with the service. Mistakes happen but this was dealt with apologetically and swiftly so would definitely buy from this company again.”

Posted 11 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 11 months ago

“Lovely furniture a little disappointed that some of the furniture took longer to be delivered than originally told”

Posted 11 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 11 months ago

“Service was generally great, but the only shortcoming is that Furniture World completely out-source delivery. So, they are not able to agree dates themselves, only pass on preferences to their outside provider. Not as joined up as it could be.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this product review. We are delighted that you are happy with your new item and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 1 year ago

“Service was fine.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“I ordered online so no service really given.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Good service polite and very helpful”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Great service. We are very happy with our new bedroom furniture.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“The showroom guy new his stuff and was not pushy, I then ordered on line, the delivery was confirmed over the phone and the guys who delivered were helpful. All.in all a very good retail experience”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“So far all has gone to plan. Order was processed and then updates given on delivery which also went to plan.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Furniture is really nice exactly what I wanted and very good quality. Only downside was two chaps that delivered it refused to help me unwrap it or take wrappings with them.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World, I will pass your comments onto our couriers and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“The service itself was good, good communication, the delivery was trouble free, the men were helpful and courteous. My only complaint is the cost of delivery. Having spent £2,500, I would have expected free delivery, but it was £30 delivery, £30 to remove the packaging and take the mattress upstairs, and another £25 to remove the old mattress, £85 in all!”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“The ordered items were a good price and look good as expected when they arrived. The delivery was a bit slow and later than first anticipated but on a positive they are here. We would use FW again and would have put 5 had it not been for the time. This is a very positive review.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“The minimum of communication but I guess I didn't really need more. Would prefer my name rather than customer number.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

«
1
2
»

Furniture World is rated 4.7 based on 499 reviews