Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.65

4.7 Rating 918 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 918 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

Write Your review

Tell us how Furniture World made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture World 5 star review on 30th June 2026

Mrs Sandra S

Furniture World 5 star review on 29th May 2026

Mr Frank H

Furniture World 5 star review on 3rd April 2026

Mrs Jayne Y

394

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A real time tracker would have been helpful.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We appreciate that having access to real-time tracking would have made the delivery experience more convenient, and we’ll certainly take your comments on board as we continue to look at ways we can improve our service. We hope you’re happy with your new furniture and thank you for choosing Furniture World. Best wishes, The Furniture World Team

Posted 14 hours ago

“In terms of delivery time and sorting out problems, the service was good. Just a shame their suppliers aren’t always as reliable.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad the delivery time and problem resolution went smoothly, and we’re sorry to hear about the supplier reliability. If you need anything else, we’re here to help. Kind regards, Team Furniture World

Posted 1 month ago

“3 stars is the best I can manage. Competent but not exceptional”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re glad you found the service competent, and we’re sorry it didn’t feel exceptional. If there’s anything else you’d like us to know or improve, we’re here to help. Kind regards, Team Furniture World

Posted 2 months ago

“I was disappointed that a product with green Awards came in packaging that included foam and plastic tape! Delivery was delayed but in understand this was due to one item being made to order. Price was reasonable. Communication was fine. Thanks”

Helpful Report

Posted 3 months ago

“The delivery was very difficult this find a slot where I was not a sleep, would not use furniture world again if the continue to use V1. Other than that the process was good.”

Helpful Report

Posted 4 months ago

Thank you for your review. I’m sorry the delivery slot caused you difficulty and that this has affected your view of Furniture World. We’ll review our courier scheduling and communication to prevent this in the future. If you’d like, we can look into your order details to see what we can do to make it right. Kind regards, Team Furniture World

Posted 2 months ago

“Before I ordered, I rang to check that the furniture came assembled, was told it did so placed my order. It came flat packed. Rang to be told I'd been misinformed and they would collect it if I wasn't happy. The website wasn't clear about this.”

Helpful Report

Posted 4 months ago

“Information about the delivery was a bit hit and miss. Furniture World went quiet and days later we have a phone call from the delivery driver saying he was five minutes away! Panic! We had to rush home to receive the chair.”

Helpful Report

Posted 5 months ago

Thank you for your review, Jack. I’m sorry to hear about the delivery timing causing you stress. That isn’t the experience we want for customers. We will look into our communication and delivery process with the courier to prevent these last‑minute calls in the future. If you’d like, we can review your order and see if there’s anything we can do to make it right. Kind regards, Team Furniture World

Posted 5 months ago

“Sales and after sales experience was 1st class, unfortunately delivery experience was very poor. We had to unpack and assemble the chair ourselves, delivery men said it was not their responsibility. This spoiled the experience, we are both in our mid 70s. It actually made us both feel quite ill.”

Helpful Report

Posted 8 months ago

Thank you for leaving us a review. I’m really pleased to hear that the customer service and after sales service you received was first class. To offer a service nationally we have to use a third party courier to deliver customer orders and we acknowledge that an error was made by them on the notes relating to your delivery. You should never have been left to sort the chair out yourselves. We’re really sorry and will use your feedback help them improve the service they offer our customers.

Posted 8 months ago

“I love the cabinet. However even though the cabinet was well wrapped when it arrived it was still damaged and dented in places. It would have been impossibly to re wrap and send back. I contacted you and you send a barcode off the packaging. I had not kept the packaging as there was so much of it. I feel disappointed as the cabinet wasn’t cheap, well wrapped and still damaged. The dents must have been there prior to being wrapped therefore overlooked.”

Helpful Report

Posted 9 months ago

Thank you for your review and your honest feedback. I am sorry that your cabinet arrived damaged. These goods come directly from our supplier and are not wrapped by us. We will provide them with feedback as clearly the packaging was insubstantial. If you would like to contact our online sales team, I have added an allowance to your order as a gesture of goodwill, to take the sting out of your lovely cabinet being damaged.

Posted 9 months ago

“Everybody I dealt with was helpful but more understanding of the items would have saved the inconvenience of my purchase and your delivery and collection.”

Helpful Report

Posted 10 months ago

Thank you for your review, Ms! We appreciate your kind words about our team's helpfulness. We apologize for any inconvenience you faced with your purchase and understand how important it is to have clear information about our items. Your feedback is invaluable and will help us improve in the future. Warm regards, Team Furniture World

Posted 10 months ago

“The chair is excellent, it should be for the price. Delivery was dreadful, no support from the staff delivering a very expensive chair. Left me to set it up and left in a hurry. Not what I expected at all.”

Helpful Report

Posted 11 months ago

We are pleased you like your power chair but sorry to hear the delivery experience was not as you had hoped. I will feed back to the online team regarding the courier service and wording on the website. We offer a standard or premium delivery neither of which include assembly. I am sorry if this wasn’t clear.

Posted 11 months ago

“Ordered a chair on the 11th June, delivered on the 17th, but unfortunately the chair was ripped on the back at the bottom (packaging could have been better). Had to email / call customer services a few times. Latest update as of the 23rd is that a replacement part will be sent when stock becomes available. But no indication of when this could be. Also hoping that whoever delivers it, takes away the one with the rip in !”

Helpful Report

Posted 1 year ago

“Did not keep us informed of order status, then used a courier who were next to useless. Appreciate that this is not your business per se, however we are your customer and it is your responsibility to ensure goods are delivered in a timely fashion. We should not have to be continually chasing. Also was VERY disappointed that the sofas were just unceremoniously dropped off in massive boxes and we were left to deal with them. If you were on your own there is absolutely no way on earth you would be able to get them out of the boxes. Very very poor service.”

Helpful Report

Posted 1 year ago

“Your staff in-store (at different times we went to the St Austell and Plymouth branches) are great, really helpful, and your customer service staff also seem to be doing their best. We're also really pleased with the furniture. The problem is with your courier, V1 Distribution. Their online service is appalling and they repeatedly scheduled delivery dates that didn't work for us. We needed the furniture on a specific date, and bought stock items and ordered/paid in full well over a month in advance in order to facilitate this; we also repeatedly made clear that we needed the items delivered on 27-28 September because this was when we were moving house. It took V1 absolutely ages to get the memo, and they were rude and dismissive when my wife phoned to chase them up. When they eventually did schedule delivery for 28 September, the guys who turned up immediately told us that the three-seater sofa we'd ordered wouldn't fit in the house, and we basically had to negotiate with them to at least give it a go (it did fit in, albeit through a downstairs window). Tl;dr you need to either bring your courier/delivery operation fully in-house, or employ actual professionals to do it.”

Helpful Report

Posted 1 year ago

Thank you for your review. Although criticism isn’t nice, we appreciate you sending through your comments. Having feedback whether good or bad ensures that we can ensure our service is customer focussed and efficient. The courier company we use carry our many nationwide deliveries for us on a weekly basis with many happy customers. Very occasionally there are challenges aligning delivery areas with customer requirements, but checking the courier log although you were offered an earlier date which you had the right to refuse, a mutually convenient date was subsequently booked for a few days later. The courier company have to do a risk assessment to ensure the furniture is not damaged on delivery which is why the access issue was raised. It was kind of them to deliver it through your window.

Posted 1 year ago

“Delivery on time and good communication around this. However, It was a struggle to put it together as it’s a large sofa. Sofas purchased from other companies have been assembled for us at the point of delivery. So this was disappointing.”

Helpful Report

Posted 2 years ago

Hi, thank you for taking the time to give us a review. I will pass your comments on to the relevant team. Kind Regards, Ethan

Posted 2 years ago

“Communication was good Waited 5 months for delivery of furniture”

Helpful Report

Posted 3 years ago

“Still not revieved! the base arrived with no glass top refused delivery of part of item as coffee table with no top of no use was supposed to be delivered today to be rescheduled again until monday suggest you consider looking at your chosen delivery company. thanks”

Helpful Report

Posted 3 years ago

Hi, The online team is looking at this for you and will be in contact. Kind Regards, Ethan

Posted 3 years ago

“My delivery was left on my driveway Anyone could of took it”

Helpful Report

Posted 3 years ago

Hi, Thank you for taking to time to give us this review. I will forward your review to our customer service team and they will be in contact with you today. Kind Regards

Posted 3 years ago

We are sorry this occurred and will take this up with our courier. Kind Regards

Posted 3 years ago

“The service was good in terms of communication and speed of delivery. I didn't expect the items to be delivered in such large unmanageable boxes with what seemed like excessive packaging. I appreciate the care taken to ensure they arrive undamaged however we had industrial size boxes to try to get rid off. I would have paid extra for an unpacking service of you made it available.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We are glad you are happy with the communication and speed of delivery. Our items are packaged to ensure there is no damage to the item itself during delivery. Kind Regards, Ethan

Posted 3 years ago

“There were a lot of delays in the delivery all outside of Furniture World control however I do genuinely think there could have been more proactivity from FW to help keep me informed. That said sofa is lovely price is great and the delivery (and team) was great”

Helpful Report

Posted 4 years ago

Furniture World is rated 4.7 based on 918 reviews