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Furniture World Reviews

4.7 Rating 681 Reviews
92 %
of reviewers recommend Furniture World
4.7
Based on 681 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Furniture World Reviews

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

Write Your review

Furniture World 5 star review on 4th July 2025
Mr Stephen P
Furniture World 5 star review on 23rd June 2025
Colin S
Furniture World 5 star review on 27th May 2025
Mr Martin H
Furniture World 5 star review on 27th May 2025
Mr Martin H
Furniture World 5 star review on 27th May 2025
Mr Martin H
Furniture World 5 star review on 27th May 2025
Mr Martin H
Furniture World 5 star review on 23rd May 2025
Sue L
373
Anonymous
Anonymous  // 01/01/2019
Beautiful furniture made extremely well. Delivered well. Very pleased with everything thank you.
Helpful Report
Posted 4 months ago
Thank you for your 5-star review! We're delighted you had a great experience and appreciate your support. We look forward to seeing you again! ⭐⭐⭐⭐⭐
Posted 4 months ago
Great service and communications, despite the website saying delivery was 2-3 weeks, we had our furniture delivered within a week
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Posted 4 months ago
Thank you for your positive review! We're so glad to hear that you had a great experience with our service and communications. It's wonderful that we were able to deliver your furniture sooner than expected! We truly appreciate your feedback and look forward to assisting you again in the future.
Posted 4 months ago
Item ordered following the clarification of the detail of the piece of furniture with customer service. Item arrived within the timescale and delivered with care. Unfortunately, some of the fixings were missing, but this was dealt with promptly and I am pleased with the purchase and service. Thank you!
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Posted 5 months ago
Thank you for your feedback! We're glad to hear that you’re pleased with your purchase and the service you received. We sincerely apologize for the missing fixings, but we’re happy to know that we were able to resolve it quickly for you. Your satisfaction is our priority, and we truly appreciate your understanding. Thanks again for choosing us, and we look forward to assisting you in the future!
Posted 4 months ago
Excellent service, my tv unit was very well packed, arriving without damage and with a quick delivery
Helpful Report
Posted 5 months ago
Thank you for your wonderful review! We're so glad to hear that your TV unit arrived in perfect condition and that you were pleased with our service and quick delivery. Your satisfaction is our top priority, and we truly appreciate your feedback. We look forward to assisting you again in the future!
Posted 4 months ago
I had never heard of this company so I took a chance I did have a query when ordering and the phone was picked up straight away and my query answered I ordered on the Wednesday and two days later it arrived extremely well packed and I could track its route for delivery so conclusion I have no issues with company and I can recommend them
Helpful Report
Posted 5 months ago
Thank you so much for your fantastic feedback! We're thrilled to hear that your experience with us was smooth from start to finish. It's great to know that your query was answered quickly, and that your order arrived well-packed and on time. We truly appreciate your recommendation and are grateful for your trust in us. We look forward to serving you again in the future!
Posted 4 months ago
Just purchased a new mattress At Threemilestone store,Ian the salesman was amazing,very informative and knowledgeable and there is a huge range of mattresses in store.He guided us in the right direction and advised us on what sort of mattress we needed.Highly recommend furniture world for quality and staff.
Helpful Report
Posted 5 months ago
Thank you for your fantastic review! We're so glad to hear that Ian provided you with excellent, knowledgeable service and helped guide you to the perfect mattress. It’s great to know you were impressed with the range of options available as well. We truly appreciate your recommendation and support, and we hope you enjoy your new mattress!
Posted 5 months ago
Prompt delivery. Very well packaged, to avoid any damade in transit.
Helpful Report
Posted 5 months ago
Thank you for your feedback! We're delighted to hear that your order arrived promptly and well-packaged. Ensuring your items reach you in perfect condition is our priority. If you ever need anything else, we’re always happy to help!
Posted 5 months ago
Delivery date was changed without our knowledge but was corrected when we questioned it. Actual receipt of the goods was terrible. Sofas were dropped (we saw this happen) and then we were lied to about how the packaging became so filthy. Not a pleasant experience. No respect for our home.
Helpful Report
Posted 5 months ago
I am sorry to hear that you are not happy with the delivery service you have received . Having found your order and the couriers notes for your delivery , the change of delivery date was sent by mistake. Once you had contacted the courier , it was corrected and changed to the original delivery date as requested . I have also checked the images the drivers uploaded to their portal once your delivery had taken place , I can see from the images provided that the drivers carried your order up a drive away as they were unable to park the delivery vehicle next to your property due to building work being carried out . The courier will always try their best to make sure that all packaging is kept clean upon delivery, we do however recommend that customers to lay protective coverings on all floors to prevent mud and dirty being transferred from the outside when delivering .
Posted 5 months ago
Easy to rearrange delivery as first only gave 24 hrs notice and I couldn't manage this. Delivery by 2 people. They were careful with the 2 packages and put them in the kitchen for me. Both packages undamaged.
Helpful Report
Posted 5 months ago
Thank you for your feedback! We’re glad to hear that rearranging the delivery was easy and that our delivery team took care in handling your packages. It’s great to know everything arrived undamaged and was placed in the kitchen as requested. If you need anything else, feel free to reach out!
Posted 5 months ago
Ordered a bed , spoke to company first and felt reassured as it was an expensive purchase .delivery was prompt and arrived when they said it would ( two very helpful guys) .
Helpful Report
Posted 5 months ago
Thank you for sharing your experience! We're so glad to hear that you felt reassured before making your purchase and that the delivery went smoothly. It’s great to know that our team was helpful and prompt in getting your bed to you. We truly appreciate your feedback and hope you enjoy your new bed!
Posted 5 months ago
From start to finish I was impressed. Coffee table ordered on Sunday evening , it was delivered Tuesday lunchtime. It was amazingly well wrapped; like an egyptian mummy inside a really strong box. And the table is exactly as described and is lovely.
Helpful Report
Posted 5 months ago
Thank you for your fantastic review! We're delighted to hear you were impressed with the entire experienceβ€”from the speedy delivery to the secure packaging (love the Egyptian mummy comparison!). It's great to know the coffee table is exactly as described and that you're happy with it. We truly appreciate your support!
Posted 5 months ago
I ordered a Nebraska tv unit to go with other Nebraska furniture I had previously purchased from FW, but it doesnt match. It's supposed to be white but it's definitely cream. Also, delivery was estimated to be 12weeks but turned out to be almost twice that...at 20 weeks.
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Posted 5 months ago
Ordered on line, forgot to add unpackaging to order so rang them and they were very helpful and updated the order. Kept updated at all times from ordering to delivery, as product was made to order
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Posted 5 months ago
Thank you for sharing your experience! We're so pleased to hear that our team was helpful in updating your order and that you were kept informed throughout the process. It's fantastic to know everything went smoothly, and we appreciate your support. Enjoy your new furniture!
Posted 5 months ago
We were well informed and were able to easily rearrange delivery date as necessary.
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Posted 5 months ago
Thank you for your review! We're glad to hear that you felt well informed and were able to easily adjust the delivery date to suit your needs. We aim to make the process as smooth and convenient as possible, and we're happy that we could do that for you!
Posted 5 months ago
Excellent easy service
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Posted 5 months ago
Thank you for your fantastic review! We're pleased to hear that you found our service easy and efficient. Providing a smooth and stress-free experience is always our goal. We truly appreciate your support and look forward to assisting you again.
Posted 5 months ago
Terrific staff very helpful.
Helpful Report
Posted 6 months ago
Thank you for your wonderful feedback! We're delighted to hear that our staff provided you with such helpful service. At Furniture World, we take pride in delivering excellent customer care. Your support means a lot to us, and we look forward to assisting you again in the future.
Posted 5 months ago
After an unsuccessful attempt to resolve some extra charges, my account was suspended, causing me to lose access to around $132,500 (my initial deposit). Luckily, a friend recommended (Benito Gabriel ), and their team managed to recover not only my original investment but also the profits and bonuses I had earned, preventing a potentially devastating financial loss. π„π¦πšπ’π₯ β€”ππžπ§π’π­π¨π πšπ›π«π’πžπ₯πŸ’πŸ’πŸ—@𝐠𝐦𝐚𝐒π₯.𝐜𝐨𝐦 π–π‘πšπ­π¬π€π©π© β€”- +𝟏 (πŸ“πŸŽπŸ“) πŸ’πŸŽπŸ-πŸŽπŸ•πŸπŸ’
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Posted 6 months ago
This review appears to be spam. No content in this review has any relevance to Furniture World.
Posted 5 months ago
Didn't keep us informed of ETA had to constantly follow up they said they will call back had to follow up all the time . Still waiting for an ETA.
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Posted 6 months ago
Thank you for your review. We believe there may be a mix-up, as we are based in Cornwall, UK, and do not operate in New Zealand. If you need assistance locating the correct company, we'd be happy to help point you in the right direction.
Posted 5 months ago
Did not keep us informed of order status, then used a courier who were next to useless. Appreciate that this is not your business per se, however we are your customer and it is your responsibility to ensure goods are delivered in a timely fashion. We should not have to be continually chasing. Also was VERY disappointed that the sofas were just unceremoniously dropped off in massive boxes and we were left to deal with them. If you were on your own there is absolutely no way on earth you would be able to get them out of the boxes. Very very poor service.
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Posted 6 months ago
First class service. from placing the order I was kept uptodate on delivery etc. The unit arrived very well packaged and ahead of the given date I was given when I placed the order, the unit itself superb. very happy. would reccomend
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Posted 6 months ago
Thank you for your fantastic review! We're delighted to hear that you were kept well-informed throughout the process and that your order arrived ahead of schedule and in perfect condition. It's wonderful to know you’re happy with your new unit. Your recommendation means so much to usβ€”thank you again for your support! 😊
Posted 6 months ago
Furniture World is rated 4.7 based on 681 reviews