Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.65

4.7 Rating 808 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 808 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 23rd January 2026

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor information about delivery time, worrying comments about damage during delivery to room but delivery itself by 2 very competant guys was a welcome relief.”

Helpful Report

Posted 5 months ago

Thank you for your review. We are always reviewing the use of 3rd party couriers for deliveries, so we appreciate your honest feedback. We hope you are happy with your furniture.

Posted 5 months ago

“Quality coffee table at a great price a very happy Bunny and good service”

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Posted 5 months ago

Thank you for your wonderful review, Mr! We're delighted to hear that you’re a very happy Bunny with your quality coffee table and great service. Your satisfaction means the world to us! Best wishes, Team Furniture World

Posted 5 months ago

“Excellent service , clear website, range of ways to pay and prompt delivery”

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Posted 5 months ago

Thank you for your fantastic review, Mrs! We're so pleased to hear that you found our service excellent and our website clear. It’s great to know you appreciated the range of payment options and prompt delivery. Your satisfaction truly makes our day! Best wishes, Team Furniture World

Posted 5 months ago

“Excellent service .staff were friendly and helpful .Kelan was great , very helpful a pleasure to shop there”

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Posted 5 months ago

Thank you for your glowing review, Julie! We're thrilled to hear that you had such a positive experience with our friendly and helpful staff, especially Kelan. It’s wonderful to know that shopping with us was a pleasure for you! Warmest regards, Team Furniture World

Posted 5 months ago

“100% excellant service, used 4 times before, fast delivery. thank you all.”

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Posted 5 months ago

Thank you so much for your fantastic review, Jayne! We're thrilled to hear that you’ve had excellent service with us multiple times and appreciate your kind words about our fast delivery. We’re grateful for your continued support! Warmest regards, Team Furniture World

Posted 5 months ago

“Received our Orla Kiley footstool and delighted with craftsmanship. Good communication on delivery and original order process.”

Helpful Report

Posted 5 months ago

Thank you for your lovely review! We're absolutely delighted to hear that you're pleased with the craftsmanship of your Orla Kiley footstool and that our communication met your expectations. Your satisfaction is our top priority! Warmest regards, Team Furniture World

Posted 5 months ago

“Exactly what we wanted. Good, solid piece of furniture.”

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Posted 5 months ago

Thank you for your wonderful review, Mella! We’re so pleased to hear that you found exactly what you were looking for in our solid piece of furniture. Your satisfaction means everything to us! Best wishes, Team Furniture World

Posted 5 months ago

“Poor quality product. Matched by poor customer service. Will never buy from here again.”

Helpful Report

Posted 5 months ago

We are sorry that you felt the goods supplied were poor quality and our customer service poor. I believe you have already posted a review to which we have replied. Our customer service team follow standard procedures in line with other online organisations for the return of goods (they require wrapping). Your goods were collected promptly after you sent the photos of the wrapped goods and your refund processed quickly after confirmation the courier had collected. This is not poor customer service.

Posted 5 months ago

We are always upfront with delivery times and from you ordering the table to delivery to your address was exactly 6 weeks. It is unfortunate that the table arrived faulty and we apologised and offered you the options we would offer all customers – an uplift and full refund or a replacement table or part. You had the option to request a full refund yet you decided ( knowing that the tables were currently out of stock), to wait for the replacement table leg, even though we are not expecting delivery until the beginning of October. We do not as a matter of policy offer allowances or gestures of goodwill when there is a current ongoing service issue as we always like to ensure the issue is fully resolved and the customer happy before providing financial recompense. There is no legal obligation for us to provide a partial refund at this point as you have chosen to wait for a replacement leg to be sent. You can still receive a full refund if you would prefer to return the table.

Posted 5 months ago

“Very straightforword process. Delivered on time and in good manner.”

Helpful Report

Posted 5 months ago

Thank you for your kind review, Mr. Furniture World! We're glad to hear that you found our process straightforward and that your delivery was timely and well-managed. Your satisfaction is our priority, and we appreciate your feedback. Best wishes, Team Furniture World

Posted 5 months ago

“Brilliant service from Furniture World. I was kept updated with dispatch and delivery information. My furniture was delivered on time.”

Helpful Report

Posted 5 months ago

Thank you for your fantastic review, Mrs. Furniture World! We’re delighted to hear that you enjoyed our service and appreciated the timely updates on your delivery. Keeping our customers informed is important to us, and we’re glad you had a great experience. Warmest regards, Team Furniture World

Posted 5 months ago

“Table was £1200. Waited 2 months for it and it arrived with one leg more than half an inch shorter than the other 3, it’s build with a piece of cardboard wedged under one of the legs to prevent it from being unstable. Contacted furniture world instantly with photos of measurements and proof of issues - to be told wait for October for a replacement leg, or we can arrange for the table to be collected and a full replacement in October. No goodwill offered for the inconvenience. Now left with a dodgy table for another 2 months whilst waiting for a replacement leg. Apparently their ‘policy’ doesn’t allow them to offer a goodwill until the replacement is received. Load of rubbish will not be using again.”

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Posted 5 months ago

“Excellent service”

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Posted 6 months ago

Thank you for your excellent review, Mrs. Furniture World! We're thrilled to hear that you experienced fantastic service. Your kind words motivate us to keep delivering the best for our customers. Warm regards, Team Furniture World

Posted 5 months ago

“Easy to order and delivered within expected time frame. Excellent quality product - good value for money.”

Helpful Report

Posted 6 months ago

Thank you for your wonderful review, Mr. Furniture World! We're pleased to know that you found the ordering process easy and appreciated the quality of our product. Providing great value for money is something we strive for, and your feedback means a lot to us. Best wishes, Team Furniture World

Posted 5 months ago

“Excellent service from start to finish”

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Posted 6 months ago

Thank you for your fantastic review, Mrs. Furniture World! We're delighted to hear that you received excellent service from start to finish. Your feedback is invaluable to us, and we're committed to maintaining high standards for our customers. Warm regards, Team Furniture World

Posted 5 months ago

“Good price - arrived with slight damage but recieved a fair offer.”

Helpful Report

Posted 6 months ago

Thank you for your feedback, Mr. Furniture World! We're happy to hear that you found our offer fair despite the slight damage. Your satisfaction is important to us, and we appreciate your understanding. Warm regards, Team Furniture World

Posted 6 months ago

“Excellent service & quality from this company”

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Posted 6 months ago

Thank you for your wonderful review, Karen! We're thrilled to hear that you had an excellent experience with our service and quality. Your satisfaction means the world to us, and we appreciate you taking the time to share your thoughts. Warm regards, Team Furniture World

Posted 6 months ago

“Excellent service and good communication. Thank you.”

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Posted 6 months ago

Thank you so much for your kind words, Mrs. Furniture World! We appreciate your recognition of our service and communication. Your satisfaction is our top priority, and it’s wonderful to hear that you had a positive experience with us. Warm regards, Team Furniture World

Posted 6 months ago

“Customer service excellent. Speedy delivery Love the chairs”

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Posted 6 months ago

Thank you for your fantastic review! We're delighted to hear that you loved our customer service, speedy delivery, and your new chairs. Your satisfaction is our priority, and we hope you enjoy your purchase for years to come. Warm regards, Team Furniture World

Posted 6 months ago

“Delivered on time. Really good quality and I am really pleased with my good value coffee table”

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Posted 6 months ago

Thank you so much for your fantastic review, Denise! We're delighted to hear that your coffee table met your expectations and that the delivery was on time. Your happiness with both quality and value truly means a lot to us. Warm wishes, Team Furniture World

Posted 6 months ago

“Incredibly well packaged nice affordable piece no marks on it super fast delivery team Picked pretty faultless service from start to finish”

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Posted 6 months ago

Thank you for your fantastic review, Miss Furniture World! We're delighted to hear that you found your piece well-packaged and that our delivery team impressed you with their speed. Your satisfaction means so much to us, and we're grateful for your kind words about our service. Warm regards, Team Furniture World

Posted 6 months ago

Furniture World is rated 4.7 based on 808 reviews