Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.64

4.6 Rating 803 Reviews

92 %

of reviewers recommend Furniture World

4.6

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

Write Your review

Tell us how Furniture World made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture World 5 star review on 23rd January 2026

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the pantry unit delivery was fine, but when I gave feed back about a draw not opening I felt that I was not listened to ! I had to sand down a piece of wood that was stopping the bottom draw from opening! I was told it was ment to be like that but I couldn’t open the draw at all until I laid it down and forced it open ! Now I’ve sanded it it opens fine”

Helpful Report

Posted 1 month ago

“Thrilled with what we've bought, new bed and carpet, fantastic service. Friendly and efficient but also caring. Bought from here before and will be back in the new year for more carpets. Highly recommend”

Helpful Report

Posted 1 month ago

“Great initial phone contact with very helpful and friendly call operator who managed to locate a chair in stock locally and ready for despatch.”

Helpful Report

Posted 1 month ago

“Prompt & effective service.”

Helpful Report

Posted 1 month ago

“Sales and after sales experience was 1st class, unfortunately delivery experience was very poor. We had to unpack and assemble the chair ourselves, delivery men said it was not their responsibility. This spoiled the experience, we are both in our mid 70s. It actually made us both feel quite ill.”

Helpful Report

Posted 1 month ago

Thank you for leaving us a review. I’m really pleased to hear that the customer service and after sales service you received was first class. To offer a service nationally we have to use a third party courier to deliver customer orders and we acknowledge that an error was made by them on the notes relating to your delivery. You should never have been left to sort the chair out yourselves. We’re really sorry and will use your feedback help them improve the service they offer our customers.

Posted 1 month ago

“Kept informed from purchase & drawers delivered by date advised to upstairs without additional cost. Would happily use Furniture World again.”

Helpful Report

Posted 1 month ago

“excellent product, excellent service, same product as barker and stonehouse, cheaper with no delivery charge!”

Helpful Report

Posted 2 months ago

“Delivery service was very good! The delivery guys called 1 day prior to inform me about the upcoming delivery which was a good thing as i was not available on the day they planned to deliver so we had to arrang it on a different day. On the day of delivery, they called me 1 hour before the intended time of delivery. I cant fault them! Thank you!”

Helpful Report

Posted 2 months ago

“Good quality at a good price”

Helpful Report

Posted 2 months ago

“Fantastic service and would recomend. They sourced some furniture for us and the manufacturers changed the spec they rang us and we was able to change our order. Very efficient company.”

Helpful Report

Posted 2 months ago

“Waiting for the rest of my order, which went to the wrong shop and now has to be remade, before I will review”

Helpful Report

Posted 2 months ago

“Well made and packaged, pleased, kept up to date with delivery”

Helpful Report

Posted 2 months ago

“HAD TO WAIT A LONG TIME FOR FURNITURE TO ARRIVE , BUT WHEN IT DID DELIVERY WAS GOOD AND FURNITURE WELL PACKAGED , ONLY 1 SMALL CHIP ON THE WHOLE BATCH SO CONSIDERING THE AMOUNT OF PACKAGES DELIVERED , IM HAPPY”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad the delivery was good and the packaging solid, and that only a small chip occurred in the batch. We’ll pass your comments on to our team. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 2 months ago

“Product was well proced and purchased via the on-line channel. The product was competitively proced and purchasing was straight forward. We received good communication from acknowledging the order through to advising the likely arrival time within the warehouse. We were contacted by the couriers to arrange delivery and they arrived on schedule with the two man delivey service most helpful. The product was very well packaged, so much so that it woiuldn't fit through the door. The delivery guys kindly removed the packaging outside and brought the swivel chair into our living room. Beforehand they advised us that they could not take the packaging away with them, and so leaving us to dispose - which was perfectly underatstandable and acceptable. Delivery time was percetly acceptableto us as we knew in advance that the product needed to be sourced from the manufacturer. A very good experience and would not hesitate in using Furnture World again should we have an opportunity to.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad the ordering, communication, and delivery went smoothly and that the packaging kept the chair well protected. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 2 months ago

“Lovely piece of furniture”

Helpful Report

Posted 2 months ago

Thank you for your kind words. We’re glad you love the furniture. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 2 months ago

“Solid well made arrived as expected lovely”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're glad the furniture arrived as expected and that you find it lovely. If there's anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 2 months ago

“Easy ordering on the website and good communication about the delivery process. Delivery was within agreed timeframes and delivery team were super helpful.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad the ordering and delivery process went smoothly and that the team were helpful. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 2 months ago

“Completely happy. Quality exceptional”

Helpful Report

Posted 2 months ago

Thank you for your kind feedback. We’re delighted that you’re completely happy with the quality. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 2 months ago

“Furniture is beautiful and keep up to date re delivery dates”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad the furniture is beautiful and that delivery dates are up to date. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 2 months ago

“The drawers looked amazing but unfortunately didn't fit our house so we had to return them. The sales team were so good and organised the return and pick up of the drawers the next day after I asked to return them. I would recommend both the drawers and the company.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad to hear the team helped smoothly organise the return and pick-up, and that you would recommend us. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 2 months ago

Furniture World is rated 4.6 based on 803 reviews