Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.64

4.6 Rating 907 Reviews

91 %

of reviewers recommend Furniture World

4.6

Based on 907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 30th June 2026

Mrs Sandra S

Furniture World 5 star review on 29th May 2026

Mr Frank H

Furniture World 5 star review on 3rd April 2026

Mrs Jayne Y

394

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful staff when contacted by phone. Products arrived well packaged and very good quality.”

Helpful Report

Posted 2 months ago

“Brilliant service and a lovely product at a great price.I would use this company again,”

Helpful Report

Posted 2 months ago

“Bergen Solid Oak 110cm Small TV Unit Product itself is fine once assembled and looks good, but the overall experience was frustrating. The first unit arrived faulty, so it took two deliveries/collections to finally get a usable item. The return process also took two attempts, which caused unnecessary inconvenience. Another issue is that the product requires assembly, which was not made clear on the website listing. That should be stated clearly before purchase so customers know what to expect. I also raised concerns about my consumer rights regarding faulty goods and the inconvenience caused, but these points felt largely brushed aside. I then had to spend my own money on packaging materials so the faulty unit could be sent back. The amount was small, but that is not really the point — it is the principle that customers should not be left out of pocket when resolving faults. In the end the cabinet is fine, but the customer service and returns experience let it down.”

Helpful Report

Posted 2 months ago

“Very pleased with the chest of draws , they look even better than in the photo . Good finish and particularly like the metal handles . They arrived well in advance of the expected delivery date and communication was excellent as was the service provided by the delivery company . I liked them so much that l have ordered the same design in a smal bedside chest of draws to hold music to go next to our piano .”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re delighted you’re pleased with the chest of drawers, the finish and the handles, and that delivery was smooth and earlier than expected. It’s great to hear you’ve ordered the same design for a bedside chest too. Kind regards, Team Furniture World

Posted 1 month ago

“Purchased a tv unit which we are very happy with. Very good quality and looks perfect in our conservatory”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re delighted you’re happy with the TV unit, its quality, and that it fits well in your conservatory. Kind regards, Team Furniture World

Posted 1 month ago

“Efficient service. Very pleased with my table. Looks good.”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad you’re pleased with your table and found the service efficient. Kind regards, Team Furniture World

Posted 1 month ago

“Recently bought a simple computer desk and office chair. The chair came nicely wrapped, the desk was assembled in my second floor office by the helpful delivery team. Very positive experience, highly recommended.”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re delighted to hear the desk and chair arrived well, with the chair nicely wrapped and the delivery team assisting on the second floor, and that you had a very positive experience. We appreciate your recommendation. Kind regards, Team Furniture World

Posted 1 month ago

“Was easy to order and was kept up to date on delivery information.”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad it was easy to order and that you were kept up to date on delivery information. If you need anything else, we’re here to help. Kind regards, Team Furniture World

Posted 1 month ago

“Matt was so helpful from the very start and worked hard to make the process easy and quick. All done and dusted and delivery will be sooner than I thought. Perfect! I would highly recommend dealing with Furniture World. Thank you”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re delighted Matt was so helpful and that the process was easy and quick, with delivery sooner than expected. It’s wonderful to hear you’re happy with Furniture World. Kind regards, Team Furniture World

Posted 1 month ago

“Excellent service, kept fully up to date all through the order then telephoned a few days before ordering and again on the day with a time frame. Polite delivery staff who were eager to please. Lovely quality furniture would recommend and will be happy to shop with this company again in the future.”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re delighted you found the service excellent, that you were kept up to date throughout the order, and that the delivery staff were polite. It’s great to hear you’re happy with the furniture and would shop with us again. Kind regards, Team Furniture World

Posted 1 month ago

“great service and free delivery”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad you experienced great service and free delivery. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 1 month ago

“The delivery was very difficult this find a slot where I was not a sleep, would not use furniture world again if the continue to use V1. Other than that the process was good.”

Helpful Report

Posted 3 months ago

Thank you for your review. I’m sorry the delivery slot caused you difficulty and that this has affected your view of Furniture World. We’ll review our courier scheduling and communication to prevent this in the future. If you’d like, we can look into your order details to see what we can do to make it right. Kind regards, Team Furniture World

Posted 1 month ago

“Easy to order. Item available when stated. Easy to arrange a delivery date that suited me. Good service.”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad you found the ordering straightforward and that delivery dates were convenient for you. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 3 months ago

“Good service”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad you found the service good. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 3 months ago

“Excellent quality drawers, communication and delivery excellent. Would highly recommend and will be ordering again”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re delighted you found the quality excellent and that the communication and delivery were superb. We appreciate your recommendation and look forward to assisting with your next order. Kind regards, Team Furniture World

Posted 3 months ago

“The communication from start to arrive 1st class,I wouldn't hesitate to use in the future.”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad the communication from start to finish was first class and that you’d use us again in the future. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 3 months ago

“Furniture arrived ahead of time , it was matched up with bedroom furniture we had bought from Barker and Stonehouse , and appears to be very good quality, and exactly what we wanted. ordered on line , and it was an easy process from start to finish . Very pleased with the service and purchase .”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad the furniture arrived ahead of time, matched your existing bedroom set, and that you’re pleased with the quality and the easy online ordering process. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 3 months ago

“I ordered the furniture. It was delivered early. Happy with the quality and service. Found this to be £200 cheaper than with a competitior. The furniture just had a different name. Happy customer.”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad the furniture arrived early and that you’re happy with the quality and price. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 3 months ago

“Kept up to date with delivery, extremely well packed and quick delivery. The delivery man was very polite and helpful. Thank you”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad you were kept up to date with delivery, that your items were well packed and arrived quickly, and that the delivery person was polite and helpful. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 3 months ago

“Very simple ordering process. THe website was easy to navigate and the photographs properly represented the producy”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad the ordering process was simple and that the photographs accurately represented the product. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 3 months ago

Furniture World is rated 4.6 based on 907 reviews