Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 647 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 27th May 2025

Mr Martin H

Furniture World 5 star review on 23rd May 2025

Sue L

Furniture World 5 star review on 17th May 2025

Kym H

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this just 1 week ago, now it's £30 cheaper, it was supposed to be on offer when I bought it”

Helpful Report

Posted 1 month ago

“Excellent customer service. Most helpful yet not intrusive staff. We have just ordered a sofa bed and I was informed immediately one arrived for viewing. Pleasant store to wander round. Thank you Matt.”

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Posted 1 month ago

“Good delivery service. Well packaged”

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Posted 1 month ago

“Item is lovely and communication with delivery was brilliant. Thanks”

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Posted 1 month ago

“Exquisite service. I phoned up to ask about delivery options and the possibility of having the table built as it’s very heavy. The customer service was amazing, I spoke to a lovely lady on the phone. All email communication was also very pleasant. Thank you to the team!”

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Posted 1 month ago

“Excellent product . Ordered on line no issues with the quality. Delivery was on time.”

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Posted 1 month ago

“I had been browsing online but preferred to support my local store. Scott was very helpful in showing chairs specific to my requirements, he gave me time to try them out which helped me make my decision for the one that was right for me. The process was smooth and easy I will definitely be returning for future furniture purchases.thank you”

Helpful Report

Posted 1 month ago

“Purchased the Winchester t.v unit and it was delivered in perfect condition fixed the legs on and it’s looks great.I spoke to customer service a few times and they were brilliant. They definitely know their business and put the customer first .I was impressed and would not have any hesitation in purchasing from this company in the future.”

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Posted 1 month ago

“Quick and easy ordering from Furniture World.Delivery company was polite ,friendly and kept me informed of ETA”

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Posted 1 month ago

“Excellent service ordered online kept us up to date as to when it would be delivered,when made it was delivered exactly as they promised Very pleased with the suite and the price and quality Would definitely recommend them to anyone .”

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Posted 1 month ago

“All communication was prompt, polite and clear making the whole process smooth. The delivery was earlier than expected which was a bonus but again, we had no problems arranging things”

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Posted 1 month ago

“Overall very good only complaint is slowness of chasing replacement feet”

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Posted 1 month ago

“Delivered on time , delivery team very polite and helpful”

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Posted 1 month ago

“Lovely - very happy with gorgeous sofa. It took a while but worth the wait.”

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Posted 1 month ago

“We are so happy with our new bed. Excellent quality and brilliant delivery service”

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Posted 1 month ago

“Quick delivery and very well packaged to avoid damaging it. Will be using you again for future items.”

Furniture World 5 star review on 14th April 2025

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Posted 1 month ago

“I first had contact via live chat to ask some questions, after I ordered I changed my mind and contacted them by email and they changed my order no problem. Delivery was quicker than I had been quoted elsewhere for the same product, very satisfied with the service”

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Posted 2 months ago

“The service was 100% from start to finish. I would definitely buy again from Furniture World”

Furniture World 5 star review on 31st March 2025

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Posted 2 months ago

“Good service, sample sent for colour match and order and delivery ( A1) was good”

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Posted 2 months ago

“Very good service all round”

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Posted 2 months ago

Thank you so much for the 5-star review! 🌟 We're thrilled to hear you had a great experience and appreciate your kind words. We look forward to serving you again soon! 😊

Posted 2 months ago

Furniture World is rated 4.7 based on 647 reviews