Login
Start Free Trial Are you a business? Click Here

Furniture World Reviews

4.7 Rating 681 Reviews
92 %
of reviewers recommend Furniture World
4.7
Based on 681 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Furniture World Reviews

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

Write Your review

Furniture World 5 star review on 4th July 2025
Mr Stephen P
Furniture World 5 star review on 23rd June 2025
Colin S
Furniture World 5 star review on 27th May 2025
Mr Martin H
Furniture World 5 star review on 27th May 2025
Mr Martin H
Furniture World 5 star review on 27th May 2025
Mr Martin H
Furniture World 5 star review on 27th May 2025
Mr Martin H
Furniture World 5 star review on 23rd May 2025
Sue L
373
Anonymous
Anonymous  // 01/01/2019
Quality S described. Definitely under promised and over delivered. Beautiful sofa, delivery well before date specified very happy customers. Thank you furniture world.
Furniture World 5 star review on 4th July 2025 Furniture World 5 star review on 4th July 2025
Helpful Report
Posted 3 weeks ago
Brilliant service from Furniture World. Order arrived quickly. Well packaged and on time on delivery day.
Helpful Report
Posted 4 weeks ago
Very efficient sevice.
Helpful Report
Posted 1 month ago
Absolutely amazing delivery spot on time and two lovely men brought me furniture in it has really transformed my room beautiful TV Cabinet and Sideboard to match
Helpful Report
Posted 1 month ago
Ordered a chair on the 11th June, delivered on the 17th, but unfortunately the chair was ripped on the back at the bottom (packaging could have been better). Had to email / call customer services a few times. Latest update as of the 23rd is that a replacement part will be sent when stock becomes available. But no indication of when this could be. Also hoping that whoever delivers it, takes away the one with the rip in !
Helpful Report
Posted 1 month ago
Our furniture was due in furniture world by the 20th June, when we received an email to say the furniture would arrive earlier we contact them to explain we were away until the 19th June. We were told this would be past onto the courier. We then received an email to say the furniture’s due to be delivered on the 18th June. We called the courier to say we couldn’t receive it on the 18th and that they should have been told this. It took some time to get them to change the date to the 19th. When the furniture was delivered we were left with a very large amount of cardboard and plastic wrapping, the courier refused to take it. We had to pay someone to remove it, after paying thousands of pounds for the furniture this was not the standard of service we expected.
Helpful Report
Posted 1 month ago
Thank you for your feedback and taking the time to speak to me about your delivery. I understand the main criticism came from your dealings with the couriers and for that I apologise. I’m glad you love your suite – it’s one of my favourites too! Thank you for your honesty – it helps us amend our processes to provide a better customer experience.
Posted 22 hours ago
Lovely comfortable chair. Slightly hard to get it to recline when first used.
Helpful Report
Posted 1 month ago
Ordered 2 G Plan sofas online and I was pleased with the service I received from Furniture World. It was so easy to order and they kept me updated on delivery dates.The men who delivered the sofas were also very helpful.
Helpful Report
Posted 1 month ago
Prompt delivery and handled with care
Helpful Report
Posted 1 month ago
The service from Furniture World was excellent. The company kept me informed of the probable delivery date. I contacted them regarding a query I had and they put my mind at ease straight away. Delivery was as stated. Excellent company to do business with
Helpful Report
Posted 1 month ago
I ordered two bookcases from Furniture World. They were excellent quality, fitting in well with the my study room's colour scheme. High quality service including communication.
Helpful Report
Posted 1 month ago
Speedy and clear feedback given on delivery date and time.
Helpful Report
Posted 1 month ago
Company were very responsive and always kept me updated as to where my order was. Would buy from them again in the future.
Helpful Report
Posted 1 month ago
Beautiful Tall Boy was delivered with care in under a week. Stunning reclaimed Bemudan wood, not a nail in sight. Love it
Helpful Report
Posted 1 month ago
Lovely piece of furniture, arrived very quickly, the only thing was the delivery driver was running late and he wouldn’t wait till I checked the item was ok which I was asked to do , luckily everything was ok apart from screws for the drawer were missing, but I was very quickly sent some in the post.
Helpful Report
Posted 1 month ago
Good service
Helpful Report
Posted 1 month ago
No problems at any time.
Helpful Report
Posted 1 month ago
We were looking for furniture to fit specific sized spaces. This included a shallow bookcase. Furniture World was one of the few places that had what we wanted. Ordering was straightforward, and we were advised that at least one of the items is made to order, so would take an estimated 8 - 10 weeks. In the end, delivery was 15 weeks after placing the order, although in fairness, I did receive a couple of emails with revised estimated dates. This would not stop me from ordering from Furniture World again. Before delivery, I received messages and a phone call to confirm a delivery date convenient for me, and the items were delivered on time and with care.
Helpful Report
Posted 1 month ago
Excellent, friendly and helpful service from Kevin, gave us the options and left us to browse at our leisure. Delivery date on 3-piece suite due within one month, clear instructions given on (minimal) assembly tasks. Very happy.
Helpful Report
Posted 2 months ago
On the occasions Ii contacted the company during the past two months I received answers to all my questions I asked. Very helpful and efficient.
Helpful Report
Posted 2 months ago
Furniture World is rated 4.7 based on 681 reviews