Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.64

4.6 Rating 803 Reviews

92 %

of reviewers recommend Furniture World

4.6

Based on 803 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 23rd January 2026

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not much information about delivery time etc otherwise fine.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad the rest of your experience was fine, and we apologise for the lack of information about delivery times. We’ll use this to improve our communications going forward. If there’s anything else we can help with, please let us know. Best regards, Team Furniture World

Posted 2 months ago

“Overall service has been excellent. However communication with regards to delivery needs to be improved a little - to receive a text and email suggesting furniture will be delivered following day is an unreasonable expectation, needs to be advance planning from both parties. However, once this was addressed - delivery as planned within time frame. Furniture well packaged, sturdy and robust. Has changed our room immensely”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad to hear that you’re pleased with the furniture and overall service, and we’ll take note to improve communication around delivery to avoid any confusion in the future. If there’s anything else we can assist with, please let us know. Best regards, Team Furniture World

Posted 2 months ago

“I purchased a bed frame from Furniture Warehouse recently but unfortunately I got confused and ordered the wrong size. I'd discarded the wrapping etc and and saw that it could only be exchanged if it was in the original packaging. I was v distressed and called F W. Spoke to a woman named Zia who couldn't have been more helpful. She sent me new packaging and arranged exchanged. Would highly recommend F W for it's excellent customer service”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. We’re delighted to hear Zia could help and that you’re pleased with our service. We’ll pass your kind words to the team. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team Furniture World

Posted 2 months ago

“The furniture I received was of pretty poor quality, would break very easily would not recommend. The actual ordering and delivery from Furniture World was very good. Shame the product was so poor”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback with us. We're happy to hear that you had a good experience with the ordering and delivery process. However, we sincerely apologize for the quality of the furniture not meeting your expectations. We value your input and will use it to improve our offerings in the future. Your satisfaction is important to us, and we're here to assist you in any way we can. Best wishes, Team Furniture World

Posted 2 months ago

“The furniture was great but the term fast delivery was a bit mis leasing.”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We’re glad you loved the furniture but apologize for any confusion regarding the delivery time. We're continually working to ensure our customers have the best experience possible and your insights help us improve. If you have any further questions or concerns, please don’t hesitate to reach out! Best wishes, Team Furniture World

Posted 2 months ago

“Very impressed with the Furniture World service. Excellent communication and able to accommodate a change of delivery date due to last minute holiday. Chair as described and very comfortable.”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review! We're thrilled to hear that you were impressed with our service and that we could accommodate the change in your delivery date. It's great to know that the chair met your expectations and is comfortable for you. Your feedback means a lot to us, and we look forward to serving you again in the future! Warm regards, Team Furniture World

Posted 2 months ago

“Information received was good.”

Helpful Report

Posted 3 months ago

Thank you for your positive feedback! We're glad to hear that the information you received was helpful. Your satisfaction is important to us, and we’re always here to assist you with any queries you may have. We look forward to serving you again soon! Warm regards, Team Furniture World

Posted 3 months ago

“HELLO I AM OVER THE MOON WITH MY KITCHEN ISLAND EXCELLENT QUALITY WOULD HIGHLY RECOMMEND FURNITURE WORLD , I AM LOOKING TO FIND 2 MORE ITEMS TO FIT IN MY KITCHEN . ONLY ONE NEGATIVE VIEW WAS THE PROBLEM WITH DELIVERY”

Helpful Report

Posted 3 months ago

Thank you for your glowing review! We’re thrilled to hear that you’re over the moon with your kitchen island and its excellent quality. We appreciate your recommendation and are excited that you're looking for more items to enhance your kitchen! We apologize for any issues with the delivery and are continuously working to improve that aspect of our service. Warm regards, Team Furniture World

Posted 3 months ago

“Excellent furniture and excellent service from the company from start to finish”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed both the furniture and our service from start to finish. Your satisfaction is our ultimate goal, and your kind words inspire us to keep delivering the best for our customers. We can't wait to welcome you back soon! Warm regards, Team Furniture World

Posted 3 months ago

“Top class service from Furniture World from the moment of ordering right through to the timed delivery. Best price and top service, Highly recommended. Many Thanks.”

Helpful Report

Posted 3 months ago

Thank you for your amazing review! We're delighted to hear that you experienced top-class service from the very beginning of your order to the delivery. Your recommendation truly means the world to us. We look forward to serving you again in the future! Warm regards, Team Furniture World

Posted 3 months ago

“The customer service was amazing, although the delivery and pickup method was a bit laborious and involved several steps (mostly on the company part)”

Helpful Report

Posted 3 months ago

Thank you for your wonderful feedback! We're so pleased to know that our customer service met your expectations. We appreciate your understanding regarding the delivery and pickup process—your insights help us improve. We hope to serve you even better in the future! Warm regards, Team Furniture World

Posted 3 months ago

“Great stock, best prices I could find on the internet, super responsive customer service. Thank you!”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review! We're thrilled to hear that you found great stock and competitive prices with us. It's also wonderful to know that our customer service met your expectations. Your satisfaction is our top priority, and we can’t wait to assist you again soon! Warm regards, Team Furniture World

Posted 3 months ago

“Kept up to date with delivery times and well packaged.”

Helpful Report

Posted 3 months ago

Thank you for your wonderful review, Helen! We're so glad to hear that you were kept up to date with the delivery times and that everything arrived well packaged. Your feedback truly motivates us to continue providing excellent service. We look forward to helping you again in the future! Warm regards, Team Furniture World

Posted 3 months ago

“I love the cabinet. However even though the cabinet was well wrapped when it arrived it was still damaged and dented in places. It would have been impossibly to re wrap and send back. I contacted you and you send a barcode off the packaging. I had not kept the packaging as there was so much of it. I feel disappointed as the cabinet wasn’t cheap, well wrapped and still damaged. The dents must have been there prior to being wrapped therefore overlooked.”

Helpful Report

Posted 3 months ago

Thank you for your review and your honest feedback. I am sorry that your cabinet arrived damaged. These goods come directly from our supplier and are not wrapped by us. We will provide them with feedback as clearly the packaging was insubstantial. If you would like to contact our online sales team, I have added an allowance to your order as a gesture of goodwill, to take the sting out of your lovely cabinet being damaged.

Posted 3 months ago

“Very good company to deal with.”

Helpful Report

Posted 3 months ago

Thank you for your kind words! We're delighted to hear that you had a positive experience with us. Your support truly means a lot, and we look forward to helping you again in the future. Warm regards, Team Furniture World

Posted 3 months ago

“My parents ordered 4 chairs and a table. They waited 10 weeks instead of 4/6 weeks. The table arrived and they were very pleased. But the chairs. They had a phone call to say they were ready for delivery. Then another phone call to say they had to pay more money, even tho they had paid in full. Then on delivery day they tried to deliver 2 chairs only. After a phone call to the depot the delivery team went back to pick up the other 2 chairs.”

Helpful Report

Posted 3 months ago

It’s disappointing to read your review and without further information – name or delivery post code – we can’t look into this to see what happened. Sometimes things do go wrong with deliveries, but its seems that everything was resolved satisfactorily in the end and the table and chairs were delivered. If you would like to e-mail your details to customerservice@furntiureworld.co.uk I would be happy to have a closer look at this for you.

Posted 3 months ago

“Excellent service from start to finish. I was kept up to date with my order at every step. Highly recommended.”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review, Mrs! We're thrilled to hear that you received excellent service and felt informed throughout your order process. Your high recommendation means so much to us, and we look forward to serving you again in the future! Best wishes, Team Furniture World

Posted 3 months ago

“Really pleased with the sideboard I purchased. From ordering right through to delivery was hassle free. I would definitely recommend this company and I will definitely be checking their website regularly. Great service from start to finish”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review, Ms! We’re thrilled to hear that your experience from ordering to delivery was hassle-free and that you’re pleased with your sideboard. Your recommendation means a lot to us, and we can’t wait to welcome you back to our website again soon! Warm regards, Team Furniture World

Posted 3 months ago

“A lovely cabinet just what I needed in my kitchen”

Furniture World 5 star review on 7th October 2025

Helpful Report

Posted 4 months ago

Thank you for your lovely review, Kathleen! We're so glad to hear that the cabinet is just what you needed in your kitchen. Your satisfaction means the world to us, and we hope it brings you joy for years to come. Warm regards, Team Furniture World

Posted 4 months ago

“Easy to order, propt deiovery with plenty of information on when, where and how. Good quality product”

Helpful Report

Posted 4 months ago

Thank you for your fantastic review, Michael! We're delighted to hear that you found the ordering process easy and appreciated the prompt delivery along with the information provided. Your satisfaction with the product’s quality is truly rewarding for us. We’re here for you anytime you need! Warm regards, Team Furniture World

Posted 4 months ago

Furniture World is rated 4.6 based on 803 reviews