Furniture World Reviews

Name: Furniture World
Rating: 4.66

4.7 Rating 647 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 27th May 2025

Mr Martin H

Furniture World 5 star review on 23rd May 2025

Sue L

Furniture World 5 star review on 17th May 2025

Kym H

371

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent easy service”

Helpful Report

Posted 4 months ago

Thank you for your fantastic review! We're pleased to hear that you found our service easy and efficient. Providing a smooth and stress-free experience is always our goal. We truly appreciate your support and look forward to assisting you again.

Posted 4 months ago

“Terrific staff very helpful.”

Helpful Report

Posted 4 months ago

Thank you for your wonderful feedback! We're delighted to hear that our staff provided you with such helpful service. At Furniture World, we take pride in delivering excellent customer care. Your support means a lot to us, and we look forward to assisting you again in the future.

Posted 4 months ago

“After an unsuccessful attempt to resolve some extra charges, my account was suspended, causing me to lose access to around $132,500 (my initial deposit). Luckily, a friend recommended (Benito Gabriel ), and their team managed to recover not only my original investment but also the profits and bonuses I had earned, preventing a potentially devastating financial loss. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

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Posted 4 months ago

This review appears to be spam. No content in this review has any relevance to Furniture World.

Posted 4 months ago

“Didn't keep us informed of ETA had to constantly follow up they said they will call back had to follow up all the time . Still waiting for an ETA.”

Helpful Report

Posted 4 months ago

Thank you for your review. We believe there may be a mix-up, as we are based in Cornwall, UK, and do not operate in New Zealand. If you need assistance locating the correct company, we'd be happy to help point you in the right direction.

Posted 4 months ago

“Did not keep us informed of order status, then used a courier who were next to useless. Appreciate that this is not your business per se, however we are your customer and it is your responsibility to ensure goods are delivered in a timely fashion. We should not have to be continually chasing. Also was VERY disappointed that the sofas were just unceremoniously dropped off in massive boxes and we were left to deal with them. If you were on your own there is absolutely no way on earth you would be able to get them out of the boxes. Very very poor service.”

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Posted 4 months ago

“First class service. from placing the order I was kept uptodate on delivery etc. The unit arrived very well packaged and ahead of the given date I was given when I placed the order, the unit itself superb. very happy. would reccomend”

Helpful Report

Posted 4 months ago

Thank you for your fantastic review! We're delighted to hear that you were kept well-informed throughout the process and that your order arrived ahead of schedule and in perfect condition. It's wonderful to know you’re happy with your new unit. Your recommendation means so much to us—thank you again for your support! 😊

Posted 4 months ago

“Really nice chest of drawers! Well packed - love it !”

Helpful Report

Posted 4 months ago

Thank you for your lovely review! We're thrilled to hear you’re happy with your new chest of drawers and that it arrived well packed. We hope you continue to enjoy it, and if you need anything else, we’re here to help!

Posted 4 months ago

“thank you kevin for all your help with our purchase, you made it very easy for us and explained everything to us, you are a credit to the plymouth branch. martin and sue.”

Helpful Report

Posted 5 months ago

Thank you, Martin and Sue, for your kind words! We're thrilled to hear that Kevin made your purchase experience easy and provided clear explanations. He truly is a credit to our Plymouth branch. We'll be sure to pass on your thanks to him, and we appreciate your support!

Posted 4 months ago

“I was served by Ben at your Plymouth store… I just wanted to say he was great and really helpful… makes me think I will use the store again”

Helpful Report

Posted 6 months ago

Thank you for your kind feedback! We're so pleased to hear that Ben provided great service and was really helpful. We truly appreciate your support and look forward to welcoming you back to the store in the future!

Posted 4 months ago

“Ollie at the Truro store was brilliant when we were choosing a new bed, he was really helpful. We are delighted with the new Tempur mattress which he suggested, Delivery was quick and efficient. I would definitely recommend Truro branch.”

Helpful Report

Posted 6 months ago

Thank you for your lovely review! We're so glad to hear that Ollie at our Truro store provided such helpful service while you were choosing your new bed. It's wonderful to know you're delighted with the Tempur mattress he recommended and that the delivery was quick and efficient. We truly appreciate your recommendation and look forward to welcoming you back in the future! Enjoy your new mattress!

Posted 6 months ago

“Looking forward to the delivery of our electric ottoman bed base and visprung mattress from the Plymouth store. Many thanks to Kevin for his patience and support in making our choice.”

Helpful Report

Posted 6 months ago

Thank you for your kind words and for choosing Furniture World for your new bed and mattress! We're delighted to hear about your positive experience at our Plymouth store and Kevin's excellent support in helping you find the perfect fit. Your appreciation means a lot to us. We hope you enjoy your Vispring mattress and electric ottoman bed base, and we’re confident they’ll provide you with years of comfort and quality. If there’s anything else we can assist you with, don’t hesitate to let us know! Kind Regards, Ethan

Posted 6 months ago

“Excellent service. Quick dispatch and efficient delivery.”

Helpful Report

Posted 6 months ago

Thank you for your kind review! 😊 We're so pleased to hear you were happy with our service, quick dispatch, and efficient delivery. We truly appreciate your support and hope to assist you again soon! Best regards, The Furniture World Team

Posted 6 months ago

“Excellent service and communication”

Helpful Report

Posted 6 months ago

Thank you for your kind words! 😊 We're delighted to hear you appreciated our service and communication. Providing a great experience is always our goal, and your feedback means a lot to us. We hope to see you again soon! Best regards, The Furniture World Team

Posted 6 months ago

“Excellent service. Really quick delivery. Lovely product”

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Posted 6 months ago

Thank you so much for your wonderful feedback! 😊 We're thrilled to hear you were happy with our service, quick delivery, and your new product. We look forward to welcoming you back to Furniture World in the future! Best regards

Posted 6 months ago

“First time purchase from Furniture World but would definitely recommend. Easy to order… great service and the goods were delivered earlier than expected which was a bonus for me!”

Helpful Report

Posted 6 months ago

“Excellent service from ordering to delivery . Well packaged.”

Helpful Report

Posted 6 months ago

“Ordered a chest of drawers mid-August. Arrival was delayed for 2 months, and when the item eventually arrived, the marble top of the chest was broken in half. Had significant trouble seeking recollection and a refund, and had to effect a chargeback on my credit card to recover the cost. Awful experience, shoddy customer service and not recommended.”

Helpful Report

Posted 6 months ago

You are no doubt aware we are legally obliged to sort out any issues you experienced with your purchase under the distance selling laws. You took delivery of your chest of drawers on 7th November. Because we wouldn’t give you an immediate refund for the damage without having the goods returned or in the possession of our courier you raised a chargeback on 8th November. We did not dispute that you were due a refund, but we reserve the right to have the goods back in our possession in order to fulfil this. We advised you not to raise a chargeback as this would delay your refund whilst the card company investigate. I understand you have been chasing our online team for the refund today, but unfortunately we are unable to refund whilst the chargeback process is in place. Our understanding is that the chargeback dispute will resolve on 1st December.

Posted 6 months ago

“Very helpful members of staff were able to help me resolve my issue 👍 Delivery was as expected delivery staff very polite”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience! We’re pleased to hear our team was helpful in resolving your issue and that your delivery went smoothly. It’s great to know our delivery staff made a positive impression as well. We appreciate your feedback and look forward to assisting you again! 👍

Posted 6 months ago

“I found the price to be very good and both the pre and post sales service to be excellent. My chairs arrived within the expected timeframe, and even though one chair had a bit of damage (not related to Furniture World) as everything was factory sealed, they contacted the manufacturer and I had a replacement part the very next day. Overall an excellent experience and I would have no hesitation in using again.”

Helpful Report

Posted 6 months ago

Thank you so much for your wonderful feedback! We're delighted to hear that you found our pricing competitive and that both our pre- and post-sales service met your expectations. We're also glad we could resolve the issue with your chair swiftly by working with the manufacturer to get a replacement part to you right away. Providing a seamless and positive experience for our customers is our top priority, and it’s rewarding to know you’d choose Furniture World again. We look forward to serving you in the future! Kind Regards, Ethan

Posted 6 months ago

“Excellent customer service ,furniture and delivery”

Helpful Report

Posted 7 months ago

Thank you for your feedback! We're thrilled to hear you were pleased with our customer service, furniture quality, and delivery experience. Our team works hard to ensure a seamless process from start to finish, so it’s wonderful to know we met your expectations. We hope you enjoy your new furniture, and we look forward to serving you again Kind Regards, Ethan

Posted 7 months ago

Furniture World is rated 4.7 based on 647 reviews