Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.64

4.6 Rating 907 Reviews

91 %

of reviewers recommend Furniture World

4.6

Based on 907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 30th June 2026

Mrs Sandra S

Furniture World 5 star review on 29th May 2026

Mr Frank H

Furniture World 5 star review on 3rd April 2026

Mrs Jayne Y

394

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They kept me updated with the delivery Would recommend this company! 😄”

Furniture World 5 star review on 27th March 2026

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad you were kept updated on delivery and that you’d recommend us. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 3 months ago

“I was delighted with the furniture and the service provided by Furniture World. I would definitely recommend this company.”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re delighted you were pleased with the furniture and the service, and that you’d recommend us. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 3 months ago

“Easy to order and my purchase arrived on time.”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad ordering was easy and your purchase arrived on time. Kind regards, Team Furniture World

Posted 3 months ago

“Informative communications kept me up to date with delivery times.”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad our communications kept you up to date with delivery times. If there’s anything else you need, please let us know. Kind regards, Team Furniture World

Posted 3 months ago

“Before I ordered, I rang to check that the furniture came assembled, was told it did so placed my order. It came flat packed. Rang to be told I'd been misinformed and they would collect it if I wasn't happy. The website wasn't clear about this.”

Helpful Report

Posted 3 months ago

“Good service no issues.”

Furniture World 5 star review on 24th March 2026

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad you experienced good service and no issues. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 3 months ago

“Regular updates and arrived in perfect condition”

Helpful Report

Posted 3 months ago

“Excellent service. Needed to send back an item and it was so easy. Will buy from this company again without hesitation.”

Helpful Report

Posted 3 months ago

“I’m so happy with my bedside tables. I saw them somewhere else first and they were more expensive so I did a search and found you. Delivery was great and they look fantastic and are amazing quality. I have ordered the drawers. I have never had so many people visit my bedroom to look at them.”

Furniture World 5 star review on 20th March 2026

Helpful Report

Posted 3 months ago

Thank you for your review. We're thrilled you're happy with the bedside tables and that you found us after comparing elsewhere. We're glad delivery was great and the quality met your expectations. We look forward to assisting with the drawers and appreciate you sharing your positive experience. Kind regards, Team Furniture World

Posted 3 months ago

“Kept infirmed from start to finish. Felt that i was totally kept in the loop and valued as a customer”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad you felt kept in the loop and valued as a customer. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 3 months ago

“Found just the product I wanted at a very good price. It was easy to order and I was kept informed of the delivery journey at every step, which I really appreciated. There was sadly a crack in the item once it was installed, but customer services jumped on my message very quickly and a solution was found in a speedy and professional way. Thank you to all involved in my purchase. I will definitely be recommending the company to others.”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re glad you found the product at a great price and that ordering and the delivery updates were convenient. We’re sorry there was a crack after installation, but we’re pleased our customer services resolved it quickly and professionally. We appreciate your recommendation and are here if you need anything else. Kind regards, Team Furniture World

Posted 3 months ago

“Excellent service and communication throughout and the furniture is very good quality”

Helpful Report

Posted 4 months ago

Thank you for your review. We’re glad you found the service excellent and the furniture of very good quality. We appreciate your kind words and look forward to assisting you again. Kind regards, Team Furniture World

Posted 3 months ago

“I am most satisfied with the service received from Furniture World and would certainly recommend them to my friends.”

Helpful Report

Posted 4 months ago

Thank you for your review. We’re glad you’re most satisfied with the service and would recommend us to your friends. Kind regards, Team Furniture World

Posted 3 months ago

“Very good quality for a good price”

Helpful Report

Posted 4 months ago

Thank you for your review. We’re glad you’re happy with the quality and price. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 4 months ago

“Information about the delivery was a bit hit and miss. Furniture World went quiet and days later we have a phone call from the delivery driver saying he was five minutes away! Panic! We had to rush home to receive the chair.”

Helpful Report

Posted 4 months ago

Thank you for your review, Jack. I’m sorry to hear about the delivery timing causing you stress. That isn’t the experience we want for customers. We will look into our communication and delivery process with the courier to prevent these last‑minute calls in the future. If you’d like, we can review your order and see if there’s anything we can do to make it right. Kind regards, Team Furniture World

Posted 4 months ago

“Service generally good. Lead time was longer than expected hence 4 stars rather than 5.”

Helpful Report

Posted 4 months ago

Thank you for your review, Miss. I’m glad you were happy overall, though I’m sorry the lead time was longer than expected. We’ll take a look at our production and dispatch timelines to improve accuracy and keep you updated next time. If you’d like, we can review your order details and see if there’s anything we can do to make it right. Kind regards, Team Furniture World

Posted 4 months ago

“Very good service,good quality, stylish, piece of furniture, highly delighted, will shop again .”

Helpful Report

Posted 4 months ago

Thank you for your review. We’re glad to hear you were satisfied with the service, quality, and style of the furniture. We look forward to serving you again. If you need anything else, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 4 months ago

“Very good service...no problem at all ordering.”

Helpful Report

Posted 4 months ago

Thank you for your review. We’re glad to hear you had no problems with ordering and are satisfied with our service. If you need anything else, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 4 months ago

“Informed of delivery date in advance and later given a time slot”

Helpful Report

Posted 4 months ago

Thank you for your review. We’re glad to hear you were kept informed of your delivery date in advance and received a clear time slot. If you need anything else, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 4 months ago

“Excellent service and delivery. Regular contact from FW and amazing sevice from their delivery company. Very happy with my new mattress. Thank you.”

Helpful Report

Posted 4 months ago

Thank you for your review. We’re delighted to hear you had excellent service and delivery and that you’re very happy with your new mattress. If you need anything else, please don’t hesitate to reach out. Kind regards, Team Furniture World

Posted 4 months ago

Furniture World is rated 4.6 based on 907 reviews