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Furniture World Reviews

4.7 Rating 500 Reviews

92 %

of reviewers recommend Furniture World

Company Reviews

Product Reviews

4.7

Based on 500 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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346

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not revieved! the base arrived with no glass top refused delivery of part of item as coffee table with no top of no use was supposed to be delivered today to be rescheduled again until monday suggest you consider looking at your chosen delivery company. thanks”

Posted 1 year ago

Hi, The online team is looking at this for you and will be in contact. Kind Regards, Ethan

Posted 1 year ago

“Great communication and very efficient service. Item was well packaged.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Good service polite and very helpful”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Good communication and prompt delivery. Answered my query promptly”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Lovely bedside table this has used up dead space and makes the room look nice better”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Brilliant efficient service with regular updates about a product that needed to be made to order and not in stock. The furniture arrived 2 months before the predicted delivery date.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Delighted with the whole experience. Prompt response from customer service when I had a query. Everything went according to plan. Would highly recommend buying on line from this company.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Great company to deal with. Very good with communications and keeping updated with our order. I would be very happy to recommend them.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“The sofa that we've ordered looks good quality, just when getting delivered sofas we're not handled the best in a van. Look like 9ne of them fell down from a different place”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Great customer service from Charlotte after an initial mix up with delivery (curriers fault). Charlotte communicated well and dispatched a replacement item immediately.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Saw the orla keily sofas at another retailer but found I saved about £500 by going thru Furniture world. Ordered swatches, placed order on line. Verification and communication was fantastic all way thru. Sofas arrived today and even more pleased with them. Stunning colour ( blue velvet), really comfy. Could not praise enough the whole process.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Good comms - kept updated re. Delivery date etc.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Great service. We are very happy with our new bedroom furniture.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Excellent service from Furniture World. Coffee table was delivered to Scotland. Kept informed of delivery schedule. Arrived on time. Really please with table which is good quality and customer service. Thankyou.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Competitive pricing, good communication, great delivery service”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Great customer service and gorgeous sofa! Thank you very much”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“The bed arrived broken, so booked a replacement. Furniture World's Courier would only take the main part of the item. Over a month later Furniture World tried to bill us for the part their courier had refused to take that we had had cluttering and blocking our shed for months. I will not use this company again.”

Posted 1 year ago

Good morning , The online sales team has tried to contact you on numerus occasions by phone and email with no response regarding collection of a faulty part . If you have the faulty part item ready for collection please so contact the sales team on sales@furnitureworld.co.uk .

Posted 1 year ago

“The showroom guy new his stuff and was not pushy, I then ordered on line, the delivery was confirmed over the phone and the guys who delivered were helpful. All.in all a very good retail experience”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Very good service. We were kept very well informed about our order, and delivery.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Excellent”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

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Furniture World is rated 4.7 based on 500 reviews