Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.65

4.7 Rating 875 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 3rd April 2026

388

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality at a good price”

Helpful Report

Posted 5 months ago

“Fantastic service and would recomend. They sourced some furniture for us and the manufacturers changed the spec they rang us and we was able to change our order. Very efficient company.”

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Posted 5 months ago

“Waiting for the rest of my order, which went to the wrong shop and now has to be remade, before I will review”

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Posted 5 months ago

“Well made and packaged, pleased, kept up to date with delivery”

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Posted 5 months ago

“HAD TO WAIT A LONG TIME FOR FURNITURE TO ARRIVE , BUT WHEN IT DID DELIVERY WAS GOOD AND FURNITURE WELL PACKAGED , ONLY 1 SMALL CHIP ON THE WHOLE BATCH SO CONSIDERING THE AMOUNT OF PACKAGES DELIVERED , IM HAPPY”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re glad the delivery was good and the packaging solid, and that only a small chip occurred in the batch. We’ll pass your comments on to our team. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 5 months ago

“Product was well proced and purchased via the on-line channel. The product was competitively proced and purchasing was straight forward. We received good communication from acknowledging the order through to advising the likely arrival time within the warehouse. We were contacted by the couriers to arrange delivery and they arrived on schedule with the two man delivey service most helpful. The product was very well packaged, so much so that it woiuldn't fit through the door. The delivery guys kindly removed the packaging outside and brought the swivel chair into our living room. Beforehand they advised us that they could not take the packaging away with them, and so leaving us to dispose - which was perfectly underatstandable and acceptable. Delivery time was percetly acceptableto us as we knew in advance that the product needed to be sourced from the manufacturer. A very good experience and would not hesitate in using Furnture World again should we have an opportunity to.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re glad the ordering, communication, and delivery went smoothly and that the packaging kept the chair well protected. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 5 months ago

“Lovely piece of furniture”

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Posted 5 months ago

Thank you for your kind words. We’re glad you love the furniture. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 5 months ago

“Solid well made arrived as expected lovely”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We're glad the furniture arrived as expected and that you find it lovely. If there's anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 5 months ago

“Easy ordering on the website and good communication about the delivery process. Delivery was within agreed timeframes and delivery team were super helpful.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re glad the ordering and delivery process went smoothly and that the team were helpful. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 5 months ago

“Completely happy. Quality exceptional”

Helpful Report

Posted 5 months ago

Thank you for your kind feedback. We’re delighted that you’re completely happy with the quality. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 5 months ago

“Furniture is beautiful and keep up to date re delivery dates”

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Posted 5 months ago

Thank you for your feedback. We’re glad the furniture is beautiful and that delivery dates are up to date. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 5 months ago

“The drawers looked amazing but unfortunately didn't fit our house so we had to return them. The sales team were so good and organised the return and pick up of the drawers the next day after I asked to return them. I would recommend both the drawers and the company.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re glad to hear the team helped smoothly organise the return and pick-up, and that you would recommend us. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World

Posted 5 months ago

“not much information about delivery time etc otherwise fine.”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re glad the rest of your experience was fine, and we apologise for the lack of information about delivery times. We’ll use this to improve our communications going forward. If there’s anything else we can help with, please let us know. Best regards, Team Furniture World

Posted 5 months ago

“Overall service has been excellent. However communication with regards to delivery needs to be improved a little - to receive a text and email suggesting furniture will be delivered following day is an unreasonable expectation, needs to be advance planning from both parties. However, once this was addressed - delivery as planned within time frame. Furniture well packaged, sturdy and robust. Has changed our room immensely”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re glad to hear that you’re pleased with the furniture and overall service, and we’ll take note to improve communication around delivery to avoid any confusion in the future. If there’s anything else we can assist with, please let us know. Best regards, Team Furniture World

Posted 5 months ago

“I purchased a bed frame from Furniture Warehouse recently but unfortunately I got confused and ordered the wrong size. I'd discarded the wrapping etc and and saw that it could only be exchanged if it was in the original packaging. I was v distressed and called F W. Spoke to a woman named Zia who couldn't have been more helpful. She sent me new packaging and arranged exchanged. Would highly recommend F W for it's excellent customer service”

Helpful Report

Posted 6 months ago

Thank you for sharing your experience. We’re delighted to hear Zia could help and that you’re pleased with our service. We’ll pass your kind words to the team. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team Furniture World

Posted 5 months ago

“The furniture I received was of pretty poor quality, would break very easily would not recommend. The actual ordering and delivery from Furniture World was very good. Shame the product was so poor”

Helpful Report

Posted 6 months ago

Thank you for sharing your feedback with us. We're happy to hear that you had a good experience with the ordering and delivery process. However, we sincerely apologize for the quality of the furniture not meeting your expectations. We value your input and will use it to improve our offerings in the future. Your satisfaction is important to us, and we're here to assist you in any way we can. Best wishes, Team Furniture World

Posted 6 months ago

“The furniture was great but the term fast delivery was a bit mis leasing.”

Helpful Report

Posted 6 months ago

Thank you for your feedback! We’re glad you loved the furniture but apologize for any confusion regarding the delivery time. We're continually working to ensure our customers have the best experience possible and your insights help us improve. If you have any further questions or concerns, please don’t hesitate to reach out! Best wishes, Team Furniture World

Posted 6 months ago

“Very impressed with the Furniture World service. Excellent communication and able to accommodate a change of delivery date due to last minute holiday. Chair as described and very comfortable.”

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Posted 6 months ago

Thank you so much for your wonderful review! We're thrilled to hear that you were impressed with our service and that we could accommodate the change in your delivery date. It's great to know that the chair met your expectations and is comfortable for you. Your feedback means a lot to us, and we look forward to serving you again in the future! Warm regards, Team Furniture World

Posted 6 months ago

“Information received was good.”

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Posted 6 months ago

Thank you for your positive feedback! We're glad to hear that the information you received was helpful. Your satisfaction is important to us, and we’re always here to assist you with any queries you may have. We look forward to serving you again soon! Warm regards, Team Furniture World

Posted 6 months ago

“HELLO I AM OVER THE MOON WITH MY KITCHEN ISLAND EXCELLENT QUALITY WOULD HIGHLY RECOMMEND FURNITURE WORLD , I AM LOOKING TO FIND 2 MORE ITEMS TO FIT IN MY KITCHEN . ONLY ONE NEGATIVE VIEW WAS THE PROBLEM WITH DELIVERY”

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Posted 6 months ago

Thank you for your glowing review! We’re thrilled to hear that you’re over the moon with your kitchen island and its excellent quality. We appreciate your recommendation and are excited that you're looking for more items to enhance your kitchen! We apologize for any issues with the delivery and are continuously working to improve that aspect of our service. Warm regards, Team Furniture World

Posted 6 months ago

Furniture World is rated 4.7 based on 875 reviews