Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.65

4.7 Rating 875 Reviews

92 %

of reviewers recommend Furniture World

4.7

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 3rd April 2026

388

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent, informed every step of the way from order confirmation to delivery”

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Posted 9 months ago

“Easy to use website, item exactly as described and very prompt delivery. We would happily use Furniture World again in the future.”

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Posted 9 months ago

“Ordered online, very simple and easy to do, then delivered quickly, plenty of liaison during build up to delivery. Will use again.”

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Posted 9 months ago

“We are pleased with the service we recieved from this store and would order from them again.”

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Posted 10 months ago

“It looks better than the picture.”

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Posted 10 months ago

“I ordered from Furniture World because of the great price. I was updated regularly about how my order was progressing right up to delivery. very happy with the service I received!”

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Posted 10 months ago

“From initial order to delivery,we cannot fault this company. The Chesterfield sofa is absolutely beautiful, stunning craftsmanship and a real statement piece. Very comfortable too!!!”

Furniture World 5 star review on 11th July 2025

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Posted 10 months ago

“from placing teh order, to delivery, the service, and delivery were excellent, with no issues at all with my order.”

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Posted 10 months ago

“No problem ordering and arranging delivery”

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Posted 10 months ago

“Great customer service”

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Posted 10 months ago

“One star for price, one star for delivery in good condition. Beyond that I personally had poor service, terrible communication with excuse after excuse when they eventually did respond. To the point where I wrote and told them they were lying to me; guess what - no response. Shame really.”

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Posted 10 months ago

“Love the Salisbury rustic oak dining chair , wish you had more.”

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Posted 10 months ago

“Excellent communications. My specific delivery requirements were full satisfied and we are vry happy with our new mattress.”

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Posted 10 months ago

“Service received was very good communication in a timely manner”

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Posted 10 months ago

“Quality S described. Definitely under promised and over delivered. Beautiful sofa, delivery well before date specified very happy customers. Thank you furniture world.”

Furniture World 5 star review on 4th July 2025

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Posted 10 months ago

“Brilliant service from Furniture World. Order arrived quickly. Well packaged and on time on delivery day.”

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Posted 10 months ago

“Very efficient sevice.”

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Posted 10 months ago

“Absolutely amazing delivery spot on time and two lovely men brought me furniture in it has really transformed my room beautiful TV Cabinet and Sideboard to match”

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Posted 10 months ago

“Ordered a chair on the 11th June, delivered on the 17th, but unfortunately the chair was ripped on the back at the bottom (packaging could have been better). Had to email / call customer services a few times. Latest update as of the 23rd is that a replacement part will be sent when stock becomes available. But no indication of when this could be. Also hoping that whoever delivers it, takes away the one with the rip in !”

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Posted 10 months ago

“Our furniture was due in furniture world by the 20th June, when we received an email to say the furniture would arrive earlier we contact them to explain we were away until the 19th June. We were told this would be past onto the courier. We then received an email to say the furniture’s due to be delivered on the 18th June. We called the courier to say we couldn’t receive it on the 18th and that they should have been told this. It took some time to get them to change the date to the 19th. When the furniture was delivered we were left with a very large amount of cardboard and plastic wrapping, the courier refused to take it. We had to pay someone to remove it, after paying thousands of pounds for the furniture this was not the standard of service we expected.”

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Posted 10 months ago

Thank you for your feedback and taking the time to speak to me about your delivery. I understand the main criticism came from your dealings with the couriers and for that I apologise. I’m glad you love your suite – it’s one of my favourites too! Thank you for your honesty – it helps us amend our processes to provide a better customer experience.

Posted 9 months ago

Furniture World is rated 4.7 based on 875 reviews