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Furniture World Reviews

4.7 Rating 512 Reviews

93 %

of reviewers recommend Furniture World

Company Reviews

Product Reviews

4.7

Based on 512 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 29th May 2024

Furniture World 5 star review on 17th May 2024

Furniture World 5 star review on 15th May 2024

Furniture World 5 star review on 15th May 2024

Furniture World 3 star review on 11th April 2024

Furniture World 5 star review on 4th December 2023

Furniture World 5 star review on 19th October 2023

260

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept informed about delay in ordered. Price of armchair was very competitive and decided where we ordered it.”

Furniture World 5 star review on 21st October 2022

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“We have had a king bed delivered and should have been a super king as ordered . Please can you advise as to how we organise collection and delivery of our actual ordered item Thanks Adrian”

Posted 1 year ago

Hi, please can you email sales@furnitureworld.co.uk and we can investigate this further. Kind Regards, Ethan.

Posted 1 year ago

“Excellent service well packaged. Some of the packaging no eco friendly but saved as would come in use if we moved.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new furniture and the service received! We hope to hear from you again in the future. Kind Regards, Ethan

Posted 1 year ago

“On the day of the delivery - which I had taken time off for - I received a very basic message from their delivery company saying they weren’t coming. When I contacted furniture world about this they just deflected this back to delivery company (who then told me they couldn’t fit my furniture in van as furniture world didn’t provide dimensions as requested). In attempting to raise a complaint, I was continuous passed between Furniture World and their delivery company with no one seeming interested in taking ownership. When I did receive the products some of the boxes were almost open on one side - despite furniture world claiming I signed for them with ‘no issues’ this was not the case. The products were fine but they should have been cared for better. In terms of my final interaction with furniture world it really did come across like their view was that I was an irritation, my complaint was an inconvenience and they just wanted me to go away. They did refund the delivery cost but this isn’t the point, the poor handling of the initial complaint and lack of interest in taking any form of ownership actually made the situation worse. It is a real shame as the dining table and chairs are really lovely but customer service is not good and I am disappointed with the post ordering service I received - they had their money, they no longer cared.”

Posted 1 year ago

Hi, Thank you for your review , I have read all the email thread between yourself and our online sales team regarding your recent delivery . The notes on your order shows very clear communication between yourself and the sales team from the first email to the last which resolved the issue you raised with an offer of a refund of the delivery charge which you kindly accepted . Kind Regards, Ethan

Posted 1 year ago

“Great communication throughout the purchase, table arrived extremely well packed”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new furniture and the service received! We hope to hear from you again in the future. Kind Regards, Ethan

Posted 1 year ago

“Excellent , quick o time delivery ( have to say furniture excellent as well)”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new furniture and the service received! We hope to hear from you again in the future. Kind Regards, Ethan

Posted 1 year ago

“Excellent service. Bought and delivered within a week. First class.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new furniture and the service received! We hope to hear from you again in the future. Kind Regards, Ethan

Posted 1 year ago

“Excellent quality and service and value for money”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new furniture and the service received! We hope to hear from you again in the future. Kind Regards, Ethan

Posted 1 year ago

“The service was good in terms of communication and speed of delivery. I didn't expect the items to be delivered in such large unmanageable boxes with what seemed like excessive packaging. I appreciate the care taken to ensure they arrive undamaged however we had industrial size boxes to try to get rid off. I would have paid extra for an unpacking service of you made it available.”

Posted 1 year ago

Hi, Thank you for your review. We are glad you are happy with the communication and speed of delivery. Our items are packaged to ensure there is no damage to the item itself during delivery. Kind Regards, Ethan

Posted 1 year ago

“The product is excellent and the communication leading up to the delivery extremely thorough.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“I’m happy with the service. Very quick to response to my emails when asking questions about delivery.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Quick and easy service. No hassle at all. Thank you.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Great dining sofa set. Good communication and delivered in perfect condition. Easy to assemble. Delighted.”

Furniture World 5 star review on 1st October 2022

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“I cannot fault the service given by Furniture World who went out of their way to take photos of the item for me to check the colour.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Great service and price from this company. Quick, fully tracked delivery at a reasonable cost.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“1st class company to deal with. Ordering was simple and communication with support team was excellent. Fantastic quality chairs and bench the delivery was as scheduled and the items were very well packed and protected.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your order and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“The process was seamless from purchase to delivery, thank you.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your order here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“I ordered my coffee table and side table online. I had a query regarding the delivery time and I received a response timeously that was most helpful. The communication regarding dispatch and delivery was excellent. When the items were delivered, they were extremely well packaged and we were absolutely delighted with the finish of both tables. Real craftsmanship. The delivery crew were courteous and arrived according to the specified time. I would thoroughly recommend.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your new coffee table and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“had a problem with the sideboard that was delivered but the service manager Scott sorted it out promtly and i am a very happy customer,would recommend this company in Redruth and the staff.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with the experience here at our Redruth Store and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Very efficient and quick, excellent communication and we love the product, both colour and quality's”

Posted 1 year ago

Hi Mrs Baines, Thank you for taking the time to give us this review. We are delighted that you are happy with your order and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

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Furniture World is rated 4.7 based on 512 reviews