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Furniture World Reviews

4.7 Rating 504 Reviews

92 %

of reviewers recommend Furniture World

Company Reviews

Product Reviews

4.7

Based on 504 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 17th May 2024

Furniture World 5 star review on 17th May 2024

Furniture World 5 star review on 15th May 2024

Furniture World 5 star review on 15th May 2024

Furniture World 3 star review on 11th April 2024

Furniture World 4 star review on 11th April 2024

Furniture World 5 star review on 19th January 2024

352

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prices, website easy to navigate, good communication throughout the time from placing order to delivery”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Wonderful speedy service. Well protected from damage in transit. I have never received a furniture item so quick! A lovely small sideboard, very well made. Very happy customer. Will not hesitate making further purchases from you.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“I was delighted with my purchase and even more the first rate service . People who actually pick up the phone after a few rings, are friendly,and deal with your enquiries . A revelation !”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Well-informed, prompt and accurate”

Furniture World 5 star review on 5th December 2022

Furniture World 5 star review on 5th December 2022

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Need 2 dinning chairs to match our existing table and 2 chairs. The girl we spoke to on the phone was really helpful. Would I shop here again..... Absolutely, without a second thought. 10 out of 10 easy.”

Furniture World 5 star review on 2nd December 2022

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Bought as a present for someone for Christmas to match existing furniture.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Ordered back in May and was aware of the wait for my tables,once they were in stock I was emailed immediately and they were delivered so quickly they they came before I received delivery email,very pleased with my order.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“A great company. Great communication and kept us in touch all the way through. Any queries I had were answered promptly. The only thing that would improve this is to offer the key worker discount to Teachers too. Thanks Ps loving my new orla kiely sofa no kids, pets, husbands allowed - it’s all mine!”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Pleased with my purchase, slight imperfection on top right hand of bookcase. Was kept informed of purchase and delivery progress.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“So far all has gone to plan. Order was processed and then updates given on delivery which also went to plan.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Furniture is really nice exactly what I wanted and very good quality. Only downside was two chaps that delivered it refused to help me unwrap it or take wrappings with them.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World, I will pass your comments onto our couriers and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“I love my new sideboard it matches my kitchen units really well. Good quality furniture and came carefully packaged.”

Furniture World 5 star review on 21st November 2022

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“The service itself was good, good communication, the delivery was trouble free, the men were helpful and courteous. My only complaint is the cost of delivery. Having spent £2,500, I would have expected free delivery, but it was £30 delivery, £30 to remove the packaging and take the mattress upstairs, and another £25 to remove the old mattress, £85 in all!”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Very helpful service and delivered and assembled on time.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Avoid this company at all costs. Delivered my bed with a defective part. I wasn't able to inspect at the time of delivery as I was moving houses. I spotted the issue a month a later when assembling, and I reported it immediately but was told there was nothing they could do. I understand their terms and conditions states you have to report within 14 days, but I explained to them my circumstances and taking the bed out of the packaging while moving houses wasn't feasible. I spoke to a really unhelpful person from customer service who was flat out apathetic to my situation. Replied with a boilerplate message hiding behind their T&Cs (same as I expect them to do in response to this review). Really poor customer service given that I spent over £1000 with them. Funnily enough the part in question would have only cost a £100 or so from the supplier, and something they could have easily sent out as a gesture of good will. All in all, if you find yourself with a defective item you are going to deeply regret going with this company. After reading other reviews, it looks like even if you are within your T&Cs they will try to weasel out of helping you.”

Posted 1 year ago

“The ordered items were a good price and look good as expected when they arrived. The delivery was a bit slow and later than first anticipated but on a positive they are here. We would use FW again and would have put 5 had it not been for the time. This is a very positive review.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“The service I have received is extremely good, just a shame the same cannot be said for the furniture.”

Posted 1 year ago

Hi, Thank you taking the time to give us this review. We will pass your comments onto the relevant team thank you. Kind Regards, Ethan

Posted 1 year ago

“Great service from start to finish. Best price for my furniture. Delivered within days of purchase and arrived without any damage.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Lovely well crafted piece which arrived phenomenally quickly. Will definitely shop here again.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Ordering and Delivery services from Furniture World was very professional. We would certainly use this company again in the future if the need arose.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

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Furniture World is rated 4.7 based on 504 reviews