Furniture World Reviews

Name: Furniture World
Address: Furniture World Ltd, Unit 1, Cardrew Ind Est, Redruth, Cornwall
Rating: 4.64

4.6 Rating 804 Reviews

92 %

of reviewers recommend Furniture World

4.6

Based on 804 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

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Furniture World 5 star review on 23rd January 2026

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't keep us informed of ETA had to constantly follow up they said they will call back had to follow up all the time . Still waiting for an ETA.”

Helpful Report

Posted 1 year ago

Thank you for your review. We believe there may be a mix-up, as we are based in Cornwall, UK, and do not operate in New Zealand. If you need assistance locating the correct company, we'd be happy to help point you in the right direction.

Posted 1 year ago

“Did not keep us informed of order status, then used a courier who were next to useless. Appreciate that this is not your business per se, however we are your customer and it is your responsibility to ensure goods are delivered in a timely fashion. We should not have to be continually chasing. Also was VERY disappointed that the sofas were just unceremoniously dropped off in massive boxes and we were left to deal with them. If you were on your own there is absolutely no way on earth you would be able to get them out of the boxes. Very very poor service.”

Helpful Report

Posted 1 year ago

“First class service. from placing the order I was kept uptodate on delivery etc. The unit arrived very well packaged and ahead of the given date I was given when I placed the order, the unit itself superb. very happy. would reccomend”

Helpful Report

Posted 1 year ago

Thank you for your fantastic review! We're delighted to hear that you were kept well-informed throughout the process and that your order arrived ahead of schedule and in perfect condition. It's wonderful to know you’re happy with your new unit. Your recommendation means so much to us—thank you again for your support! 😊

Posted 1 year ago

“Really nice chest of drawers! Well packed - love it !”

Helpful Report

Posted 1 year ago

Thank you for your lovely review! We're thrilled to hear you’re happy with your new chest of drawers and that it arrived well packed. We hope you continue to enjoy it, and if you need anything else, we’re here to help!

Posted 1 year ago

“thank you kevin for all your help with our purchase, you made it very easy for us and explained everything to us, you are a credit to the plymouth branch. martin and sue.”

Helpful Report

Posted 1 year ago

Thank you, Martin and Sue, for your kind words! We're thrilled to hear that Kevin made your purchase experience easy and provided clear explanations. He truly is a credit to our Plymouth branch. We'll be sure to pass on your thanks to him, and we appreciate your support!

Posted 1 year ago

“I was served by Ben at your Plymouth store… I just wanted to say he was great and really helpful… makes me think I will use the store again”

Helpful Report

Posted 1 year ago

Thank you for your kind feedback! We're so pleased to hear that Ben provided great service and was really helpful. We truly appreciate your support and look forward to welcoming you back to the store in the future!

Posted 1 year ago

“Ollie at the Truro store was brilliant when we were choosing a new bed, he was really helpful. We are delighted with the new Tempur mattress which he suggested, Delivery was quick and efficient. I would definitely recommend Truro branch.”

Helpful Report

Posted 1 year ago

Thank you for your lovely review! We're so glad to hear that Ollie at our Truro store provided such helpful service while you were choosing your new bed. It's wonderful to know you're delighted with the Tempur mattress he recommended and that the delivery was quick and efficient. We truly appreciate your recommendation and look forward to welcoming you back in the future! Enjoy your new mattress!

Posted 1 year ago

“Looking forward to the delivery of our electric ottoman bed base and visprung mattress from the Plymouth store. Many thanks to Kevin for his patience and support in making our choice.”

Helpful Report

Posted 1 year ago

Thank you for your kind words and for choosing Furniture World for your new bed and mattress! We're delighted to hear about your positive experience at our Plymouth store and Kevin's excellent support in helping you find the perfect fit. Your appreciation means a lot to us. We hope you enjoy your Vispring mattress and electric ottoman bed base, and we’re confident they’ll provide you with years of comfort and quality. If there’s anything else we can assist you with, don’t hesitate to let us know! Kind Regards, Ethan

Posted 1 year ago

“Excellent service. Quick dispatch and efficient delivery.”

Helpful Report

Posted 1 year ago

Thank you for your kind review! 😊 We're so pleased to hear you were happy with our service, quick dispatch, and efficient delivery. We truly appreciate your support and hope to assist you again soon! Best regards, The Furniture World Team

Posted 1 year ago

“Excellent service and communication”

Helpful Report

Posted 1 year ago

Thank you for your kind words! 😊 We're delighted to hear you appreciated our service and communication. Providing a great experience is always our goal, and your feedback means a lot to us. We hope to see you again soon! Best regards, The Furniture World Team

Posted 1 year ago

“Excellent service. Really quick delivery. Lovely product”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful feedback! 😊 We're thrilled to hear you were happy with our service, quick delivery, and your new product. We look forward to welcoming you back to Furniture World in the future! Best regards

Posted 1 year ago

“First time purchase from Furniture World but would definitely recommend. Easy to order… great service and the goods were delivered earlier than expected which was a bonus for me!”

Helpful Report

Posted 1 year ago

“Excellent service from ordering to delivery . Well packaged.”

Helpful Report

Posted 1 year ago

“Ordered a chest of drawers mid-August. Arrival was delayed for 2 months, and when the item eventually arrived, the marble top of the chest was broken in half. Had significant trouble seeking recollection and a refund, and had to effect a chargeback on my credit card to recover the cost. Awful experience, shoddy customer service and not recommended.”

Helpful Report

Posted 1 year ago

You are no doubt aware we are legally obliged to sort out any issues you experienced with your purchase under the distance selling laws. You took delivery of your chest of drawers on 7th November. Because we wouldn’t give you an immediate refund for the damage without having the goods returned or in the possession of our courier you raised a chargeback on 8th November. We did not dispute that you were due a refund, but we reserve the right to have the goods back in our possession in order to fulfil this. We advised you not to raise a chargeback as this would delay your refund whilst the card company investigate. I understand you have been chasing our online team for the refund today, but unfortunately we are unable to refund whilst the chargeback process is in place. Our understanding is that the chargeback dispute will resolve on 1st December.

Posted 1 year ago

“Very helpful members of staff were able to help me resolve my issue 👍 Delivery was as expected delivery staff very polite”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience! We’re pleased to hear our team was helpful in resolving your issue and that your delivery went smoothly. It’s great to know our delivery staff made a positive impression as well. We appreciate your feedback and look forward to assisting you again! 👍

Posted 1 year ago

“I found the price to be very good and both the pre and post sales service to be excellent. My chairs arrived within the expected timeframe, and even though one chair had a bit of damage (not related to Furniture World) as everything was factory sealed, they contacted the manufacturer and I had a replacement part the very next day. Overall an excellent experience and I would have no hesitation in using again.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful feedback! We're delighted to hear that you found our pricing competitive and that both our pre- and post-sales service met your expectations. We're also glad we could resolve the issue with your chair swiftly by working with the manufacturer to get a replacement part to you right away. Providing a seamless and positive experience for our customers is our top priority, and it’s rewarding to know you’d choose Furniture World again. We look forward to serving you in the future! Kind Regards, Ethan

Posted 1 year ago

“Excellent customer service ,furniture and delivery”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're thrilled to hear you were pleased with our customer service, furniture quality, and delivery experience. Our team works hard to ensure a seamless process from start to finish, so it’s wonderful to know we met your expectations. We hope you enjoy your new furniture, and we look forward to serving you again Kind Regards, Ethan

Posted 1 year ago

“We have been delighted with the friendly and helpful service and support we have received from Kevin and colleagues in the Plymouth store. Kevin was very helpful each time we were looking for furniture for our house move and made the experience very positive and easy for us which we have very much appreciated.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Kevin and the team at our Plymouth store provided you with the friendly and helpful service that made your house move easier. It's always our goal to create a positive shopping experience, and we're delighted to know that Kevin’s assistance was appreciated each step of the way. If you need anything else for your new home, please don’t hesitate to reach out. Wishing you all the best in your new space! Kind Regards, Ethan

Posted 1 year ago

“Good recliner at reasonable price. Delivered quickly.”

Helpful Report

Posted 1 year ago

Thank you so much for your positive review! We’re delighted to hear you’re pleased with your recliner and that it arrived quickly. Providing quality furniture at reasonable prices is very important to us, so it’s wonderful to know we met your expectations. If there’s anything more we can do for you, please don’t hesitate to reach out. Enjoy your new recliner! Warm regards, Ethan

Posted 1 year ago

“Love the coffee table, it’s a good weight, wooden legs have quality feel, top looks genuinely like travertine but with being composite not as heavy and non-porous. Only complaint is it was advertised as a nest of tables, but you only get 1. When I re-checked the small print I saw the smaller (nest type) table is an extra £199. I might’ve bought it but too late now with an extra £35 postage not worth it.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're delighted to hear you're enjoying the quality and design of your coffee table, especially the natural look of the top and sturdy wooden legs. We understand your disappointment regarding the nested table option. Our goal is to provide clear product information, and we’ll review how we can make this more transparent to avoid confusion. If you ever decide to add the smaller table, please reach out—we’d be happy to assist with any queries. Thank you again for choosing Furniture World! Kind Regards, Ethan

Posted 1 year ago

Furniture World is rated 4.6 based on 804 reviews