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Furniture World Reviews

4.6 Rating 946 Reviews
91 %
of reviewers recommend Furniture World
Company Reviews Product Reviews
1,902
 Metrics Info
4.6
Based on 946 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Furniture World Reviews

About Furniture World:

Founded in 1984 in Redruth, Cornwall, Furniture World began as a small local store with a passion for quality furniture and exceptional service. Over the years, we’ve grown into a trusted name with six showrooms across Cornwall and Devon and a strong online presence.

We offer a wide selection of furniture, from stylish sofas and comfortable beds to elegant living and dining collections and accessories. Our success online—across marketplaces like Amazon and eBay—has been driven by our commitment to 5-star customer service and fast, reliable delivery from our Cornwall-based warehouse.

Now, with our own dedicated website, we continue to bring our customers the same great service, exceptional value, and beautiful furniture for every home

Visit Website

Phone:

01209 211327

Email:

sales@furnitureworld.co.uk

Location:

Furniture World Ltd, Unit 1,
Cardrew Ind Est,
Redruth
Cornwall
TR15 1SS

Write Your review

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Mrs Dee P
Verified Buyer
“On time. Couriers very polite and careful with with delivery.”
Helpful Report
Posted 10 months ago
Thank you for your feedback. We’re glad the couriers were polite and careful with delivery, and that you were satisfied with the service. Warm regards, Team Furniture World
Posted 10 months ago
Ms J
Verified Buyer
“Love the table and very pleased with the company chosen to deliver it”
Helpful Report
Posted 10 months ago
Thank you for your feedback. We’re thrilled you love the table and were pleased with the delivery service. If you need anything else, we’re here to help. Warm regards, Team Furniture World
Posted 10 months ago
Mr Darren D
Verified Buyer
“The service I received from Furniture World was excellent second to none. The ordering process was very easy and the website is excellent too. Furniture World and the courier service kept me fully up to date with my order. I would certainly order from the company again. High Quality furniture and would recommend to friends and family.”
Helpful Report
Posted 10 months ago
Mrs Sue S
Verified Buyer
“Love the pantry unit delivery was fine, but when I gave feed back about a draw not opening I felt that I was not listened to ! I had to sand down a piece of wood that was stopping the bottom draw from opening! I was told it was ment to be like that but I couldn’t open the draw at all until I laid it down and forced it open ! Now I’ve sanded it it opens fine”
Furniture World 4 star review on 17th December 2025
Helpful Report
Posted 10 months ago
Anonymous
Verified Reviewer
“Thrilled with what we've bought, new bed and carpet, fantastic service. Friendly and efficient but also caring. Bought from here before and will be back in the new year for more carpets. Highly recommend”
Helpful Report
Posted 10 months ago
Mr Phil A
Verified Buyer
“Great initial phone contact with very helpful and friendly call operator who managed to locate a chair in stock locally and ready for despatch.”
Helpful Report
Posted 10 months ago
Mrs Lucy B
Verified Buyer
“Prompt & effective service.”
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“Sales and after sales experience was 1st class, unfortunately delivery experience was very poor. We had to unpack and assemble the chair ourselves, delivery men said it was not their responsibility. This spoiled the experience, we are both in our mid 70s. It actually made us both feel quite ill.”
Helpful Report
Posted 10 months ago
Thank you for leaving us a review. I’m really pleased to hear that the customer service and after sales service you received was first class. To offer a service nationally we have to use a third party courier to deliver customer orders and we acknowledge that an error was made by them on the notes relating to your delivery. You should never have been left to sort the chair out yourselves. We’re really sorry and will use your feedback help them improve the service they offer our customers.
Posted 10 months ago
Mr Karl M
Verified Buyer
“Kept informed from purchase & drawers delivered by date advised to upstairs without additional cost. Would happily use Furniture World again.”
Helpful Report
Posted 10 months ago
Ms K
Verified Buyer
“excellent product, excellent service, same product as barker and stonehouse, cheaper with no delivery charge!”
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“Delivery service was very good! The delivery guys called 1 day prior to inform me about the upcoming delivery which was a good thing as i was not available on the day they planned to deliver so we had to arrang it on a different day. On the day of delivery, they called me 1 hour before the intended time of delivery. I cant fault them! Thank you!”
Helpful Report
Posted 11 months ago
Rod S
Verified Buyer
“Good quality at a good price”
Helpful Report
Posted 11 months ago
Mrs Amanda O
Verified Buyer
“Fantastic service and would recomend. They sourced some furniture for us and the manufacturers changed the spec they rang us and we was able to change our order. Very efficient company.”
Helpful Report
Posted 11 months ago
Mrs Helen C
Verified Buyer
“Waiting for the rest of my order, which went to the wrong shop and now has to be remade, before I will review”
Helpful Report
Posted 11 months ago
Mrs Maureen B
Verified Buyer
“Well made and packaged, pleased, kept up to date with delivery”
Helpful Report
Posted 11 months ago
Mr Gary A
Verified Buyer
“HAD TO WAIT A LONG TIME FOR FURNITURE TO ARRIVE , BUT WHEN IT DID DELIVERY WAS GOOD AND FURNITURE WELL PACKAGED , ONLY 1 SMALL CHIP ON THE WHOLE BATCH SO CONSIDERING THE AMOUNT OF PACKAGES DELIVERED , IM HAPPY”
Helpful Report
Posted 11 months ago
Thank you for your feedback. We’re glad the delivery was good and the packaging solid, and that only a small chip occurred in the batch. We’ll pass your comments on to our team. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World
Posted 11 months ago
Anonymous
Verified Buyer
“Product was well proced and purchased via the on-line channel. The product was competitively proced and purchasing was straight forward. We received good communication from acknowledging the order through to advising the likely arrival time within the warehouse. We were contacted by the couriers to arrange delivery and they arrived on schedule with the two man delivey service most helpful. The product was very well packaged, so much so that it woiuldn't fit through the door. The delivery guys kindly removed the packaging outside and brought the swivel chair into our living room. Beforehand they advised us that they could not take the packaging away with them, and so leaving us to dispose - which was perfectly underatstandable and acceptable. Delivery time was percetly acceptableto us as we knew in advance that the product needed to be sourced from the manufacturer. A very good experience and would not hesitate in using Furnture World again should we have an opportunity to.”
Helpful Report
Posted 11 months ago
Thank you for your feedback. We’re glad the ordering, communication, and delivery went smoothly and that the packaging kept the chair well protected. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World
Posted 11 months ago
Miss Yasmin A
Verified Buyer
“Lovely piece of furniture”
Helpful Report
Posted 11 months ago
Thank you for your kind words. We’re glad you love the furniture. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World
Posted 11 months ago
Mr Stephen B
Verified Buyer
“Solid well made arrived as expected lovely”
Helpful Report
Posted 11 months ago
Thank you for your feedback. We're glad the furniture arrived as expected and that you find it lovely. If there's anything else we can assist with, please let us know. Warm regards, Team Furniture World
Posted 11 months ago
Mrs Ann Y
Verified Buyer
“Easy ordering on the website and good communication about the delivery process. Delivery was within agreed timeframes and delivery team were super helpful.”
Helpful Report
Posted 11 months ago
Thank you for your feedback. We’re glad the ordering and delivery process went smoothly and that the team were helpful. If there’s anything else we can assist with, please let us know. Warm regards, Team Furniture World
Posted 11 months ago
Furniture World is rated 4.6 based on 946 reviews
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