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Furniture World Reviews

4.7 Rating 512 Reviews

93 %

of reviewers recommend Furniture World

Company Reviews

Product Reviews

4.7

Based on 512 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Furniture World:

Furniture World is a furniture store selling a wide variety, ranging from sofas, beds, living & dining furniture and accessories.

Furniture World was established in 1984 with a small bricks and mortar store in Redruth, Cornwall. Today, Furniture World has 6 stores across Cornwall and Devon, and a reputable online presence.

We sell across many channels that include Amazon and E-bay where our online business has had significant success which is based on quality customer service and fast delivery of stock from our warehouse based in Cornwall.
We have grown from marketplaces to now running a dedicated website that still keeps a 5* customer service at the core of our business.

Visit Website

Phone:

01209 211327

Email:

brendan@furnitureworld.co.uk

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Furniture World 5 star review on 29th May 2024

Furniture World 5 star review on 17th May 2024

Furniture World 5 star review on 15th May 2024

Furniture World 5 star review on 15th May 2024

Furniture World 3 star review on 11th April 2024

Furniture World 5 star review on 4th December 2023

Furniture World 5 star review on 19th October 2023

260

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service itself was good, good communication, the delivery was trouble free, the men were helpful and courteous. My only complaint is the cost of delivery. Having spent £2,500, I would have expected free delivery, but it was £30 delivery, £30 to remove the packaging and take the mattress upstairs, and another £25 to remove the old mattress, £85 in all!”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Very helpful service and delivered and assembled on time.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Avoid this company at all costs. Delivered my bed with a defective part. I wasn't able to inspect at the time of delivery as I was moving houses. I spotted the issue a month a later when assembling, and I reported it immediately but was told there was nothing they could do. I understand their terms and conditions states you have to report within 14 days, but I explained to them my circumstances and taking the bed out of the packaging while moving houses wasn't feasible. I spoke to a really unhelpful person from customer service who was flat out apathetic to my situation. Replied with a boilerplate message hiding behind their T&Cs (same as I expect them to do in response to this review). Really poor customer service given that I spent over £1000 with them. Funnily enough the part in question would have only cost a £100 or so from the supplier, and something they could have easily sent out as a gesture of good will. All in all, if you find yourself with a defective item you are going to deeply regret going with this company. After reading other reviews, it looks like even if you are within your T&Cs they will try to weasel out of helping you.”

Posted 1 year ago

“The ordered items were a good price and look good as expected when they arrived. The delivery was a bit slow and later than first anticipated but on a positive they are here. We would use FW again and would have put 5 had it not been for the time. This is a very positive review.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“The service I have received is extremely good, just a shame the same cannot be said for the furniture.”

Posted 1 year ago

Hi, Thank you taking the time to give us this review. We will pass your comments onto the relevant team thank you. Kind Regards, Ethan

Posted 1 year ago

“Great service from start to finish. Best price for my furniture. Delivered within days of purchase and arrived without any damage.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Lovely well crafted piece which arrived phenomenally quickly. Will definitely shop here again.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Ordering and Delivery services from Furniture World was very professional. We would certainly use this company again in the future if the need arose.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“The footstool arrived earlier than expected. It was wrapped well and un-damaged. Generally pleased with the service - considering buying the sofa to match and will buy from here again.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Fabulous service and product. We love it. It arrived earlier than the estimated timescale too. My second time using furniture World, and would highly recommend xxx”

Furniture World 5 star review on 10th November 2022

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Very easy to order and item was delivered quickly and within the time slot provided.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Fantastic customer service and an amazing product. Great quality I’m extremely happy with my purchase.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Good communication regards purchase and delivery times and dates Smooth and hassle free purchsae”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Excellent service & communication. Item as described & cheaper than other places. Highly recommended”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Excellent service from ordering to speedy delivery A++++”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“My corner tv unit arrived very well packaged, and on time I'm a very pleased customer. Thank you furniture world.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“We were about to order the sideboard when noticed it wouldnt be delivered until march 2023?. Emailed direct to confirm this was correct. Lady checked stock and said it would be delivered in 7- 10 working days if ordered. Arrived 4 days later .great service .well done.”

Furniture World 5 star review on 2nd November 2022

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“Easy to purchase online, delivery included even to the Isle of Wight and still arrived early. 5 stars Furniture World ⭐⭐⭐⭐⭐”

Furniture World 5 star review on 28th October 2022

Furniture World 5 star review on 28th October 2022

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“We have purchased many items from the Plymouth store over many years & will always continue to do so. The quality is exceptional, service amazing ( the staff are like family ) abundance of choice and excellent value for money.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

“The minimum of communication but I guess I didn't really need more. Would prefer my name rather than customer number.”

Posted 1 year ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan

Posted 1 year ago

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Furniture World is rated 4.7 based on 512 reviews