FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.88

4.9 Rating 1,579 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,579 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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FURL 5 star review on 18th November 2025

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“From the showroom to the fitting, fabulous.iam so pleased with everything”

Helpful Report

Posted 5 years ago

“Just received our second bed from Furl. The first was 7 years ago and despite going through several house moves, it still looks like new and thus had no hesitation in buying another bed from Furl. Great customer service who have helped me a couple of times with disassembly / assembly info. Yes, they're not cheap, but this is a long term purchase and the quality is fantastic and worth the money in my opinion.”

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Posted 5 years ago

“Choosing and ordering was straightforward with quick postage of samples and office support friendly and forthcoming when dealing with a few queries. The new sofa bed is very comfortable and looks great. It's easy to open and close. The fitting team were very prompt and efficient and took great care in their work. FURL is highly recommended”

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Posted 5 years ago

“Excellent service and a fantastic new bed. I wanted this bed, but thought it was too expensive but looked at the alternatives and realised it was excellent value. Very pleased with the bed and it was delivered and assembled perfectly. Whole experience has been a real pleasure and I couldn’t recommend FUrl more highly.”

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Posted 5 years ago

“Brilliant product. Delivered by Paul last night after he had to get through bad weather conditions. Looks good and is well comfortable as a sofa and a bed. My husband is well pleased with it. Daisy the jack Russel loves as well I would recthis company to anyone who wants an outstanding piece of furniture that turns into a bed. Thanks Paul.”

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Posted 5 years ago

“Fantastic from start to finish. Great showroom, helpful staff and lovely delivery team. Brilliant product too. What more do you want?”

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Posted 5 years ago

“Sofa set up very quickly with a clear explanation of how to use the mechanism etc.”

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Posted 5 years ago

“My new bed is a dream. No pun intended. It is so comfortable, stylish and practicable. Perfect for a small flat like mine. The delivery team were outstanding. Nothing was too much trouble and very polite. If you are looking for a new bed look no further. Highly recommended”

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Posted 5 years ago

“The delivery team were courteous and professional. They were tidy and ensured we knew how to operate our sofabed with moving system. Thank you and we look forward to using your company again.”

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Posted 5 years ago

“I couldn’t be happier with the service we received from FURL. From the specialists in store when choosing fabrics, to the delivery updates, and finally the delivery men who were absolute professionals.”

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Posted 5 years ago

“Furl storage beds are excellent quality and very well designed.”

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Posted 5 years ago

“Excellent service from Furl, from order to delivery. The product is exactly as ordered, great quality and design, they will last for years.. The delivery and installation people were on time, respectful (as I was working from home at the time) and friendly. Highly recommended”

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Posted 5 years ago

“Great service and product. Delivery team were polite and helpful. Very happy!”

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Posted 5 years ago

“A superb product and an excellent service from Furl. The delivery and assembly of the sofa bed was completed very efficiently and professionally. The item is exactly what we wanted - a good quality sofa and a comfortable bed with a simple mechanism. Congratulations to all concerned. Julian Stowell, Sandwich, Kent”

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Posted 5 years ago

“Excellent service. Delivered efficiently and with care by two very conscientious young men. Five star service. Thanks.”

FURL 5 star review on 23rd December 2020

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Posted 5 years ago

“Great delivery and assembly, which took just over half an hour. They explained how to use it and offered to help move the mattress on too. Very polite and helpful.”

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Posted 5 years ago

“Delivery was on time on the day and the guys assembled bed quickly and efficiently . I was also delighted to get my bed delivered before Christmas after problems arose with original delivery date (shortage of drivers because of Covid)... and the bed is fab!”

Helpful Report

Posted 5 years ago

“Sofa is amazing and super comfortable. Everyone involved was very helpful. Had a few hiccups with the delivery date but it's a small company so you cant expect everything to run perfectly :p Overall very happy!”

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Posted 5 years ago

“We had a wonderful time choosing our Cambio sofabed at the showroom where we had time and help to understand and try out all of the options. It was a really lovely experience. We received the sofa on time and the delivery and assembly was done perfectly. We have thoroughly enjoyed using it so far, it is beautiful, comfortable and such a clever design. We will be back. Thank you so much to Furl.”

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Posted 5 years ago

“Excellent all round, - very easy to deal with, very helpful, and great communication.”

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Posted 5 years ago

FURL is rated 4.9 based on 1,579 reviews