FURL Reviews

Name: FURL
Address: 71 - 73 Fairfax RoadSwiss Cottage, 71 - 73 Fairfax RoadSwiss Cottage, London Borough of Camden
Rating: 4.87

4.9 Rating 1,639 Reviews

99 %

of reviewers recommend FURL

4.9

Based on 1,639 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0208 4516999

Email:

david@furl.co.uk

Location:

71 - 73 Fairfax RoadSwiss Cottage,
71 - 73 Fairfax RoadSwiss Cottage
London Borough of Camden
NW6 4EE

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Anonymous

Ali Parisaei

Antonia Mortlock

177

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Guys were efficient and cool.”

Helpful Report

Posted 5 years ago

“Excellent service, prompt replies to queries, delivered on time as stated and the delivery team were so efficient and tidy! Thank you”

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Posted 5 years ago

“Delighted with our sofabed and dining chairs. Beautiful and distinctive products. Very impressed with the service all-round, including the delivery team who assembled the sofabed in an upstairs bedroom in less than 15 mins.”

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Posted 5 years ago

“We've just had a mini max double delivered and installed. The delivery guys were amazing - fast, great communications and lovely to deal with. They clearly know their products well. The bed is SO well made and easy to lift. I'm really pleased we used Furl - there are cheaper options out there, but you get what you pay for. A quality experience.”

Helpful Report

Posted 5 years ago

“I ordered the Furl Max Storage bed, which was delivered and constructed by Furl Technicians yesterday. Mo and Thomas who constructed the bed were extremely professional, friendly and efficient, and the bed itself is of outstanding build quality. I feel that buying this bed has been money extremely well spent. 10/10 for Furl. Superb.”

Helpful Report

Posted 5 years ago

“Excellent advice from Mj in store, prompt delivery and courteous delivery team.”

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Posted 5 years ago

“Brilliant job delivering our sofa bed, would highly recommend”

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Posted 5 years ago

“I bought the Max Storage bed and the Metro sofa from Furl. I loved being able to fully customise the furniture online and pick from a wide range of fabrics as well. The quality of the delivered furniture is very high - the sofa is very comfortable to sit and sleep on and the lift up storage mechanism for the storage bed works very smoothly (and the storage space is huge!). Service was fantastic from start to finish - communication around delivery times, arranging the delivery during lockdown, and the guys who finally delivered and assembled it did a great job as well and left the rooms clean and tidy. Couldn't be happier and would definitely recommend.”

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Posted 5 years ago

“The delivery staff were excellent. Polite, respectful, tidy, friendly and helpful. Couldn’t have asked for a better service from them. Thank you to both of them.”

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Posted 5 years ago

“A very good experience with Furl. The team has been really friendly and helpful all way through. The final product is exactly what we wanted and looks amazing. I was a bit disappointed not to have been updated regarding the delay of our delivery due to Brexit reasons. I had to ask before I was told, although the team assured me they did send an email. Nothing to be concerned about though. Thanks a lot Furl.”

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Posted 5 years ago

“From the showroom to the fitting, fabulous.iam so pleased with everything”

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Posted 5 years ago

“Just received our second bed from Furl. The first was 7 years ago and despite going through several house moves, it still looks like new and thus had no hesitation in buying another bed from Furl. Great customer service who have helped me a couple of times with disassembly / assembly info. Yes, they're not cheap, but this is a long term purchase and the quality is fantastic and worth the money in my opinion.”

Helpful Report

Posted 5 years ago

“Choosing and ordering was straightforward with quick postage of samples and office support friendly and forthcoming when dealing with a few queries. The new sofa bed is very comfortable and looks great. It's easy to open and close. The fitting team were very prompt and efficient and took great care in their work. FURL is highly recommended”

Helpful Report

Posted 5 years ago

“Our mirage bed is great but the delays with delivery and on date of delivery itself led to 3 out of 5 stars”

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Posted 5 years ago

Hello Catherine, Thanks for the review, I'm so pleased you love you new bed. Sorry about the delay, as we explained, our trucks from Italy were refusing to come the UK during January causing us and many others in the UK with significant problems. Happy to say that it's starting to get back to some sort of normal now. I know it's no fun sleeping on a mattress on the floor but am happy that now you can enjoy your new beautiful bed and the huge 'hidden' storage it offers.

Posted 5 years ago

“Excellent service and a fantastic new bed. I wanted this bed, but thought it was too expensive but looked at the alternatives and realised it was excellent value. Very pleased with the bed and it was delivered and assembled perfectly. Whole experience has been a real pleasure and I couldn’t recommend FUrl more highly.”

Helpful Report

Posted 5 years ago

“Brilliant product. Delivered by Paul last night after he had to get through bad weather conditions. Looks good and is well comfortable as a sofa and a bed. My husband is well pleased with it. Daisy the jack Russel loves as well I would recthis company to anyone who wants an outstanding piece of furniture that turns into a bed. Thanks Paul.”

Helpful Report

Posted 5 years ago

“Fantastic from start to finish. Great showroom, helpful staff and lovely delivery team. Brilliant product too. What more do you want?”

Helpful Report

Posted 5 years ago

“Overall, quite unimpressed. Ordered a Max+ storage bed in October 2020 with delivery timeframe suggested early January 2021, from then on I received zero communication from Furl unless I initiated it first. Lockdown changes came and went. I had no idea if it would affect my delivery, because Furl didn't contact me. When I contacted them via web form, I received a three word response. As the delivery date approached and I still hadn't received any proactive communication, I called to chase delivery. I was notified at this time that the mechanism was imported from Italy and they were still awaiting delivery, but that a later order from another customer had their mechanism already, and that that mechanism could be assigned to my order instead. Delivery day finally arrived, only 10 days late to Furl's credit given everything going on. We did not purchase installation services. The two man delivery crew arrived, one wore a mask inside my home and the other did not. Not quite what I'd expect in a pandemic. They brought the bed into the room it was to be assembled in and left, as expected. The instructions left were for another brand of bed that bore striking similarities to the Furl product (Sedie beds, an Italian company), but was different in several areas and consisted of a badly degraded, monochrome photocopy image and six bullet points. Extra parts we did not need were provided, yet all the pieces we did need were not. I contacted Fuel by email the same day to query and was quickly told what I did and didn't need, and that the missing fixings for the feet would be provided. However, 10 days later those fixings still have not turned up. For reference, this was a £2500 bed. Does this sound like a £2500 experience to you?”

Helpful Report

Posted 5 years ago

Help Tom, absolutely this is not the kind of service we aim to deliver, I am sorry for the issues and frustration this must have cause you. We really did our best to get your bed on time to you amidst the huge and ongoing issues getting deliveries from Italy. I’m sorry it was a little later that the estimated delivery date. The missing double sided tape to secure the feet was ordered 10 days ago and should have reached you by now, a new set will be posted to you today. Thank you for your feedback which I will urgently address with my team.

Posted 5 years ago

“Sofa set up very quickly with a clear explanation of how to use the mechanism etc.”

Helpful Report

Posted 5 years ago

“My new bed is a dream. No pun intended. It is so comfortable, stylish and practicable. Perfect for a small flat like mine. The delivery team were outstanding. Nothing was too much trouble and very polite. If you are looking for a new bed look no further. Highly recommended”

Helpful Report

Posted 5 years ago

FURL is rated 4.9 based on 1,639 reviews