Fulham Timber Reviews

Name: Fulham Timber
Address: Unit 9 Ellerslie Square Industrial Estate, Lyham Road, London, London Borough of Lambeth
Rating: 4.39

4.4 Rating 571 Reviews

83 %

of reviewers recommend Fulham Timber

4.4

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Fulham Timber 5 star review on 6th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered via website very easy, but not possible to get any feedback about delivery times within the 3 day slot was very difficult to manage.”

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Posted 3 years ago

“Great customer service... Changes dates to suit me.. Turned up on time.. Good quality timber”

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Posted 3 years ago

“I would give 5 star for customer service and the quality of the actual wood and treatment. Problem is the boards were way too much bent and warped...on both sides.. bit disappointing.”

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Posted 3 years ago

“Good service, arrived as scheduled , one decking board (of 31) was badly warped.”

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Posted 3 years ago

“Great company. Totally friendly delivery driver who was a great help to a DIYer. Will defiantly use again. Great product which gave me a decent deck in the garden”

Fulham Timber 5 star review on 19th August 2021

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Posted 3 years ago

“Good quality product.”

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Posted 3 years ago

“Great quality wood good value great customer service”

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Posted 3 years ago

“Good staff and cheap, I will order it again forever...”

Fulham Timber 5 star review on 11th August 2021

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Posted 3 years ago

“I asked for an earlier delivery slot and they obliged. Really helped me out. Thank you.”

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Posted 3 years ago

“Easy to order but quality of wood was bad as it arrived damaged. Delivery instructions were not carried out as instructions sent with order. Driver was very unhelpful. I sent 3 messages with images explaining my disappointment and asking for compensation but didn’t get a reply. Absolutely dreadful service.”

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Posted 3 years ago

“Some of the best timber you can lay your hands in London today and a brilliant delivery service, worth the extra cost you get what you pay for.”

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Posted 3 years ago

“Picked up materials from purley way branch, friendly and helpful staff.”

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Very good service as always.”

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Posted 3 years ago

“My order arrived on time and as described”

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Posted 3 years ago

“Great website, competitive prices on quality timber and the professional Italian driver was very helpful. Thank you.”

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Posted 3 years ago

“Very efficient, prompt service. Delivery person (Brixton Branch) friendly and helpful”

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Posted 4 years ago

“I was worried ordering but the service I was provided was exemplary.”

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Posted 4 years ago

“I ordered 4 Oak sleepers from Fulham Timber. None of the 4 were acceptable either twisted bowed or split. Items returned and still waiting for a refund. Online order- struggled to find the a number to call to complain and then passed around without anyone taking responsibility to sort it out”

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Posted 4 years ago

Hi Neil, Thank you for your review, we value your feedback. I'm sorry to hear that none of the 4 pieces of oak delivered were acceptable. I issued a refund on your order within 5 minutes of receiving your email confirming the sleepers had been collected. The best number to call, should you decide to try us in the future is the number on the top left of the website, alternatively, you can email online@fulhamtimber.co.uk. Best regards, Onur Levent E-Commerce Manager

Posted 4 years ago

“Ok not bad”

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Posted 4 years ago

Fulham Timber is rated 4.4 based on 571 reviews