Fulham Timber Reviews

Name: Fulham Timber
Address: Unit 9 Ellerslie Square Industrial Estate, Lyham Road, London, London Borough of Lambeth
Rating: 4.39

4.4 Rating 568 Reviews

83 %

of reviewers recommend Fulham Timber

4.4

Based on 568 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Fulham Timber 5 star review on 6th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery and good communication with us on the delivery date. 2x4 timber and 2x2 timber was good, but the laminated mesh faced plywood sheet we received was very warped which made it very hard to work with even in smaller pieces. As we are also using this wood in a social media campaign as a build demonstration it does not look great on camera due to the warping.”

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Posted 5 months ago

“Helpful staff but why in this day and age can't we have one hour slots for delivery? It really is not that difficult to organise and so useful.”

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Posted 1 year ago

“Reasonably priced items but delivery bit expensive.”

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Posted 1 year ago

“The Postcrete in my order was not available and a substitute was sent without consultation, nor was it made clear upon delivery. The telephone operative was helpful, but it was a hassle I could've done without. The order was fine otherwise.”

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Posted 1 year ago

“Competitive prices, easy to order online, prompt delivery.. driver dumped everything by the driveway as nobody was at home. When picked delivery some lengths were damaged or cracked.....I guess this is the problem when you order things online, you do not get to choose which pieces to pick. But all in all happy with the goods”

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Posted 1 year ago

“I’ve had no complaints brilliant service, only this time 4 feet of my 5x2 was rotten it didn’t make any difference this time mistakes happen that’s life, just double check”

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Posted 1 year ago

“The online element was poor. No emails confirming order or delivery dates. Silence except for confirmation of payment. That said the offline experience was excellent. I was able to speak to helpful people who sorted it out. I will use FRM again.”

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Posted 1 year ago

“Good service not great comunications no one answers the phone or live chat, email only..”

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Posted 1 year ago

“Ordered a load of battens from Fulham Timber as they were the cheapest I could find. Delivery was trouble-free, the driver was helpful and even provided a couple of bearers to rest the battens on. Only giving 4 stars as a few of the loose battens I received were bowed and pretty much unusable, but the ones grouped in packs of 10 seem straight and decent quality. Overall I was pleased with the whole process and would use Fulham Timber again.”

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Posted 1 year ago

“I found the back up service excellent - I ordered incorrectly and Sydney took charge and sorted it even better than I expected”

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Posted 1 year ago

“Good price, convenient service, fast and reasonably priced delivery. The quality of the timber is, however, not superb, only around half of the material is straight; I have not put it to use yet, therefore, I don't know how difficult will it be to work with it.”

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Posted 1 year ago

“Good quality - delivery driver helpful”

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Posted 1 year ago

“Good prices, help if you want it, delivered 48-72hrs”

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Posted 1 year ago

“Excellent service and mist helpful in resolving any issues arising Well pleased Peter”

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Posted 1 year ago

“Great service, were able to change the delivery date at short notice. Was worried about not receiving specific sized boards, but sufficient was delivered over the length ordered I had more than enough. The material was good quality, although a few had some splits, but this wasn't a problem as I had extra. Would definitely use again.”

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Posted 2 years ago

“Good service with the information that the items ordered was out of stock. Was not updated and the delivery turned up with out confirming, luckily someone was at home.”

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Posted 2 years ago

“Good Timber, Good Value, Good Service, Thank you.”

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Posted 2 years ago

“You need to sort out your delivery system, emails, management, not sure what... Such a big company, price is good and such a mess with deliveries. My advice, hire Polish guys. Whenever you have a Polish branch, everything is fine, elsewhere everything is a total mess”

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Posted 2 years ago

“I have found ordering online easy to use and communication of delivery dates accurate”

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Posted 2 years ago

“Everything was perfect apart from the delivery time given to me a day before. The driver turned up 2 hours before I was expecting and I wasn't at home. He managed to unload all materials himself and left them in my front garden for which I am glad but then I had to move everything to the garage myself. If I have to give a score out o 10 then the Quality and price of products would be 10, but logistics unfortunately 1”

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Posted 2 years ago

Fulham Timber is rated 4.4 based on 568 reviews