Fulham Timber Reviews

Name: Fulham Timber
Address: Unit 9 Ellerslie Square Industrial Estate, Lyham Road, London, London Borough of Lambeth
Rating: 4.38

4.4 Rating 471 Reviews

83 %

of reviewers recommend Fulham Timber

4.4

Based on 471 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Fulham Timber 5 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had no complaints brilliant service, only this time 4 feet of my 5x2 was rotten it didn’t make any difference this time mistakes happen that’s life, just double check”

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Posted 2 hours ago

“The online element was poor. No emails confirming order or delivery dates. Silence except for confirmation of payment. That said the offline experience was excellent. I was able to speak to helpful people who sorted it out. I will use FRM again.”

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Posted 2 weeks ago

“Good service not great comunications no one answers the phone or live chat, email only..”

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Posted 2 months ago

“Ordered a load of battens from Fulham Timber as they were the cheapest I could find. Delivery was trouble-free, the driver was helpful and even provided a couple of bearers to rest the battens on. Only giving 4 stars as a few of the loose battens I received were bowed and pretty much unusable, but the ones grouped in packs of 10 seem straight and decent quality. Overall I was pleased with the whole process and would use Fulham Timber again.”

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Posted 6 months ago

“I found the back up service excellent - I ordered incorrectly and Sydney took charge and sorted it even better than I expected”

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Posted 7 months ago

“Good price, convenient service, fast and reasonably priced delivery. The quality of the timber is, however, not superb, only around half of the material is straight; I have not put it to use yet, therefore, I don't know how difficult will it be to work with it.”

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Posted 8 months ago

“Good quality - delivery driver helpful”

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Posted 9 months ago

“Good prices, help if you want it, delivered 48-72hrs”

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Posted 9 months ago

“Excellent service and mist helpful in resolving any issues arising Well pleased Peter”

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Posted 9 months ago

“Great service, were able to change the delivery date at short notice. Was worried about not receiving specific sized boards, but sufficient was delivered over the length ordered I had more than enough. The material was good quality, although a few had some splits, but this wasn't a problem as I had extra. Would definitely use again.”

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Posted 11 months ago

“Good service with the information that the items ordered was out of stock. Was not updated and the delivery turned up with out confirming, luckily someone was at home.”

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Posted 1 year ago

“Good Timber, Good Value, Good Service, Thank you.”

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Posted 1 year ago

“You need to sort out your delivery system, emails, management, not sure what... Such a big company, price is good and such a mess with deliveries. My advice, hire Polish guys. Whenever you have a Polish branch, everything is fine, elsewhere everything is a total mess”

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Posted 1 year ago

“I have found ordering online easy to use and communication of delivery dates accurate”

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Posted 1 year ago

“Everything was perfect apart from the delivery time given to me a day before. The driver turned up 2 hours before I was expecting and I wasn't at home. He managed to unload all materials himself and left them in my front garden for which I am glad but then I had to move everything to the garage myself. If I have to give a score out o 10 then the Quality and price of products would be 10, but logistics unfortunately 1”

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Posted 1 year ago

“Great products and decent prices. Good stock and quality. Delivery....a little steep especially for small value (but bulky item) orders”

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Posted 1 year ago

“Easy to order the only issue was I did not get a notification of the delivery date, fortunately, someone was there to take delivery.”

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Posted 1 year ago

“Received all timbers as expected. Arrived on arranged delivery day. Would have been 5* had I been given a time slot or a call when the timber was on the way. The man delivering was very helpful and delivered to my back gate for me.”

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Posted 1 year ago

“Nice colour, slight bends in the wood making panelling difficult and some grains chipped. Delivery was quick but the delivery man knocked a mark in my newly painted front door which I wasn’t to happy about. Better quality than other timber places, would use again.”

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Posted 1 year ago

“I recieved exactly what I wanted in the time both required and confirmed by the company. 5 stars so far. On the morning the delivery arrived, my wife was just in the orders of going out for a couple of hours.she was just getting in the car when the driver stopped across the drive. No problem, out she got and suggested that he ove either forward or back (plenty if space to do either). He drove forward and didn't clear the drive until she asked again. She returned home a couple of hours later still unhappy at not having to ask once but twice. He comment was monkeys and peanuts. Personally, I was happy and the young guy was nit phased by her attitude.”

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Posted 2 years ago

Fulham Timber is rated 4.4 based on 471 reviews