Fulham Timber Reviews

Name: Fulham Timber
Address: Unit 9 Ellerslie Square Industrial Estate, Lyham Road, London, London Borough of Lambeth
Rating: 4.38

4.4 Rating 475 Reviews

83 %

of reviewers recommend Fulham Timber

4.4

Based on 475 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Fulham Timber 5 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and comms”

Helpful Report

Posted 1 month ago

“Excellent service from Fulham Timber. They sent us some good long lengths of picture rail as requested. The timber was good quality with no splits or warping. Very pleased with my order and would definitely buy from them again.”

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Posted 1 month ago

“Great to find somewhere to buy large sheet materials but to have them cut too. Click and collect worked really well for this, as they were all ready for me when I got there. Helpful staff always carry stuff to the car too.”

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Posted 1 month ago

“There's really nothing I can complain about. Price was amazing cheapest I could find within London , delivery was quick and professional. I am extremely happy with my order.”

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Posted 1 month ago

“Website was very easy to use. Prices are competitive and delivery service is excellent.”

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Posted 1 month ago

“Very efficient service and good quality product.”

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Posted 1 month ago

“excellent as always”

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Posted 1 month ago

“I have made multiple ordered with Fulham Timber for different projects at the Design Museum and they have offered great speedy deliveries, great products and great communication and assistance on instances where issues have arisen on our end last minute and provided quick solutions!”

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Posted 1 month ago

“Items from my order were not delivered. when I called to point this out, I received an apologetic response but I still have not received products. Overall I was pleased with service but obviously I would like to receive what I paid for.”

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Posted 1 month ago

“Excellent, would use again, only London supplier of the item I was after!”

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Posted 2 months ago

“Good quality timber and excellent service throughout from order to delivery”

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Posted 2 months ago

“First-class professional service, great comms, on-time delivery, excellent machining could not be happier with my experience - 5 stars”

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Posted 2 months ago

“Very professional and genuine.”

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Posted 2 months ago

“Three lengths of the timber were really poor. Significant splits on 2 and 1 that had major imperfections rendering it not straight. Not the usual quality expected and probably won’t purchase from them again. If I hadn’t been rushing to get the kids to school, I wouldn’t have accepted delivery.”

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Posted 2 months ago

“Not only did I get the wrong delivery twice putting me a day (and several people’s wages) behind, but the delivery driver argued with my colleague when she pointed out the delivery was wrong and told her she should ‘just ignore’ the quantity part of the delivery note - I ordered 50m of panel mould and received 1 length of some kind of offcut… it wasn’t even close! The moulding I then got to replace it was also the wrong size and the staff on the phone in store also tried to argue with me and told me it was due to the difference between timber size and planed finish (it wasn’t). Really unimpressed with the way my colleague and I were spoken to - can’t help but wonder whether it has something to do with not being a man. The only apology or remuneration I got for this massive waste of time, money and effort was the delivery charge refunded - £36 refunded after spending £350 on timber and wasting £500 on wages for a wasted day of work. I’ll just go to my local timber merchant next time.”

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Posted 2 months ago

“Have used Fulham Timber a few times and I find them to be very helpful and knowledgeable. Their wood products are of a good standard and reasonably priced. Their delivery service is competitive. I have found the delivery men helpful, friendly and polite. What more could you want. Would highly recommend them.”