“I ordered 4 Oak sleepers from Fulham Timber. None of the 4 were acceptable either twisted bowed or split. Items returned and still waiting for a refund. Online order- struggled to find the a number to call to complain and then passed around without anyone taking responsibility to sort it out”
Posted 2 weeks ago
Thank you for your review, we value your feedback.
I'm sorry to hear that none of the 4 pieces of oak delivered were acceptable.
I issued a refund on your order within 5 minutes of receiving your email confirming the sleepers had been collected.
The best number to call, should you decide to try us in the future is the number on the top left of the website, alternatively, you can email firstname.lastname@example.org.
“I am very happy with the purchase experience with Fulham timber. The timber products came with high quality at competitive price and the delivery people was so kind to help move the timber to garage.”
“Really easy to order online. Received email with delivery time and delivered on time. Really helpful delivery person who was happy to deliver to the rear of my home. Great service, will definitely use again.”
“Early delivery which suited nicely, but unfortunately most boards were warped. unfortunately i didnt check when delivery came. the positive with fulham timber was their quick replies to email to sort delivery.”
“Staff were very helpful when I phoned and were able to schedule a delivery that worked for me. However I ordered 3.6m length decking and received 3.0m length boards. They delivered more boards so the overall length was the same but I am not sure why I received different boards.
In the end the product is pretty good, some more tantalised than I'd have liked but good straight boards and not too many knots.”