Fulham Timber Reviews

Name: Fulham Timber
Address: Unit 9 Ellerslie Square Industrial Estate, Lyham Road, London, London Borough of Lambeth
Rating: 4.39

4.4 Rating 577 Reviews

83 %

of reviewers recommend Fulham Timber

4.4

Based on 577 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Fulham Timber 5 star review on 6th May 2025

Anonymous

Anonymous // 01/01/2019

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“Easy use of ordering and customer service is great”

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Posted 2 weeks ago

“Quick and easy to order online, kept informed about the delivery date and time, also had a following email to say the wood would arrive a day earlier.”

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Posted 2 weeks ago

“great product fast delivery”

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Posted 2 weeks ago

“Ordered 25x50mm Sawn Treated Roofing Batten, CLS Studwork Timber (3X2″) 38X63mm and CLS Studwork Timber (4X2″) 38X89mm from Fulham Timber. What an absolute nightmare from start to finish. First off, delivery was meant to be between 7:30am-5:30pm. Imagine my joy being woken up at 6:50am to the sound of timber being literally THROWN onto my driveway. Not placed, not stacked - thrown. Driver didn't even have the courtesy to knock or ring beforehand. Just dumped it and left. But the real kicker was the quality. WOW. I've been doing DIY projects for years and I've never seen timber this bad from a so-called "professional" merchant. When I first looked through the delivery, I noticed two pieces that were bent like bananas. I'm not exaggerating - you could rock them on the ground like a seesaw. I thought, okay, couple of bad ones, it happens. How wrong I was. As I worked through my project (framing a room), I kept having to put pieces aside. Twisted like corkscrews, splits running halfway down the length, some pieces looked like they'd been stored in a damp shed for years. The 4x2s were the worst - trying to get them flush against anything was impossible. I ended up having to use the bad ones for scrap. By the end, I reckon 40% went straight to the scrap pile. That's nearly HALF my order! I've honestly had better luck with the cheapest stuff from Wickes. At least their timber is straight. I went with Fulham Timber because everyone bangs on about using "proper" timber merchants instead of DIY stores. What a load of rubbish. Never again. Do yourself a favor and go literally anywhere else. Even the timber at your local DIY store would be an upgrade from this mess.”

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Posted 3 weeks ago

“Good value for money, good quality goods, delivered within a few days of ordering. The driver was very helpful, delivered the items to my flats door. I will use them for all my future needs.”

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Posted 3 weeks ago

“Good service and good ongoing information as to delivery times”

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Posted 3 weeks ago

“All items I have ordered over the last year are always delivered on time and the drivers are frendly and happy to help”

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Posted 4 weeks ago

“Really underwhelmed by ordering. Chose a proper timber merchant as every time I go to wickes everything is bowed or knotted. Most people reccomend you go with a real timber merchant as this is a cheaper and surefire way to get straight good timber for your job. I needed a number of CLS timbers for my project along with roofing battens. I got the email the day before delivery. "Your order will be delivered between 7.30am and 5pm. I get woken up on delivery day at 6.50am!! The truck is literally throwing the timber off the wagon onto my drive. The clattering woke me up which is the only way I would have known the delivery was taking place. No phone call, text, email or anything to say it was going to be earlier. Next we get onto the timber. A number of the roofing battens were bowed but luckily I over ordered which saved this. The two CLS 3x2 timbers, one was unusable. It was like a banana, see the photo attached. Overall i wouldnt order from here again. Whilst the price was about £40-50 better than my trade wickes account. The amount of unusable wood is probably not worth the effort in ordering from a 'proper' timber merchant.”

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Posted 1 month ago

“Excellent service from Fullham Timber. I've used them twice and had no problems whatsoever. Good communication, checking with me by phone before delivering when I wasn't at home. Totally happy with the service.”

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Posted 1 month ago

“Good timber, cost effective delivery charges and clear communication from delivery driver.”

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Posted 1 month ago

“Perfect trade.”

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Posted 1 month ago

“10/10 great customer service- driver helpful and friendly”

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Posted 2 months ago

“Good service”

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Posted 2 months ago

“fast delivery”

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Posted 2 months ago

“So far Fulham Timber provide a service more friendly and efficient than other timber merchants”

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Posted 2 months ago

“Really poor service. Booked 2 separate orders and explicity requested as 2 orders (both orders clearly over free delivery limit) but delivered all as 1 order in the morning causing signicant site issues. Did not put into the order a later order, happy to charge.me but then did not bother to add to the order so never delivered causing more issues. Ordered 2 sleepers, same product, same time, the sleepers are over 7mm difference in height, installed on a hard surface so are not level... Really poor service and will seriously question my condition use of them as the staff did t care. I had to cahse for the repsos to why the issue arose and he was not bothered to help.”

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Posted 3 months ago

“I've been a bit wary of buying timber on line in case I ended up with something warped, knotty or split. I needed some 47X200mm (8X2″) Sawn Treated, C24 Graded & Regularised Timber for a decking substructure. Fulham Timber had the best and a very reasonable charge for delivery. The quality was excellent. I'll certainly use them again.”

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Posted 3 months ago

“Good quality timber at a good price and reasonable delivery cost.”

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Posted 3 months ago

“Not enough wood was sent to fulfil the order. What was sent was very heavily water damaged, buckled and/or chipped. A very disappointing experience. The only saving grace was a fairly quick collection and refund, which was appreciated.”

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Posted 3 months ago

“Brilliant service! Excellent timber!”

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Posted 3 months ago

Fulham Timber is rated 4.4 based on 577 reviews