Fulham Timber Reviews

Name: Fulham Timber
Address: Unit 9 Ellerslie Square Industrial Estate, Lyham Road, London, London Borough of Lambeth
Rating: 4.38

4.4 Rating 469 Reviews

83 %

of reviewers recommend Fulham Timber

4.4

Based on 469 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how Fulham Timber made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fulham Timber 5 star review on 21st March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service during and after the event. Items show as in stock when they are not. Wouldn’t revisit”

Helpful Report

Posted 1 week ago

“Delivery not arrived on time. No communication after missing the delivery date. Need to chase them and yet not arrive on the promised date. No reply to email. Received the delivery after 6 days of scheduled date.”

Helpful Report

Posted 1 week ago

“Not only did I get the wrong delivery twice putting me a day (and several people’s wages) behind, but the delivery driver argued with my colleague when she pointed out the delivery was wrong and told her she should ‘just ignore’ the quantity part of the delivery note - I ordered 50m of panel mould and received 1 length of some kind of offcut… it wasn’t even close! The moulding I then got to replace it was also the wrong size and the staff on the phone in store also tried to argue with me and told me it was due to the difference between timber size and planed finish (it wasn’t). Really unimpressed with the way my colleague and I were spoken to - can’t help but wonder whether it has something to do with not being a man. The only apology or remuneration I got for this massive waste of time, money and effort was the delivery charge refunded - £36 refunded after spending £350 on timber and wasting £500 on wages for a wasted day of work. I’ll just go to my local timber merchant next time.”

Helpful Report

Posted 2 months ago

“Customer service is non existent on the landline. No one ever answeres the phone and no one calls you back. The driver was helpful but the first set of gravel was the wrong one and the second set had holes in the bag forcing me to sweep the drive to collect it.”

Helpful Report

Posted 5 months ago

“3 voicemails left requesting some confirmation of delivery - no calls returned Plasterboard corners were damaged on 2/4 boards Carcassing timber had been sitting water 1 timber was twisted Plywood was not flat Discussed with driver who asked us to call the office but on basis of previous unreturned calls, there is no point.”

Helpful Report

Posted 6 months ago

“The quality of the product was terrible. I can't match it with the photo provided. I wish I had got it from WIcks or other timber after checking the colors and quality of the product.”

Helpful Report

Posted 8 months ago

“While pricing was good but I was not sent my full order following my discussion with your sales person. Instead of 4.8m x 56 pieces, I was surprised to receive 3.9m x 60 pieces. This cannot be right. How can 4 pieces of 3.9m make up for the difference?”

Helpful Report

Posted 8 months ago

“Not very impressed, I’ve ordered 47x50mm timber and it came in 42x44 . Also, I was trying to call them about the order 3 days in a row and left voice messages as well and no one came back to me. It’s disappointing.”

Helpful Report

Posted 11 months ago

“NEVER ORDER FROM THEM. I ordered 350kg of gravel and sand, around 15 bags in total. Not only was the driver incredibly rude to my partner when dropping off but every single bag had a hole in it! The driver even needed to use our mop bucket for some of the gravel because the bags had broken. Really poor service and, quite literally, the only thing I need from a gravel bag is for the bag not to be broken so I can carry it. When I tried to contact Fulham Timber to discuss my complaint they ignored me. Never again.”

Helpful Report

Posted 1 year ago

“I needed a hardwood board cut. I called in advance to check whether they could do it. I was told Fulham Timber could, but the guy who does the cutting would be going on holiday for a week on Monday, so I needed to come in as quickly as possible (within the day). I got there within the hour. When I walked in the shop, I spoke to a rep and told her that I was here to get the board cut. I was immediately told it wouldn't be possible because the guy had gone on holiday. I told her about the call - her colleague then flatly and rudely repeated that the guy was on holiday. That was it. There was no apology for dragging me across London (I had to get a cab to get there in time) or for wasting my time in the middle of a working day. In fact, of the five employees in the shop, not one even bothered to make eye contact. I think anyone who had bothered to call and check in advance that a service would be available would be insulted to have their time wasted like this. I do not recommend Fulham Timber.”

Helpful Report

Posted 1 year ago

Dear Rick, We would like to express our sincere apologies for your unpleasant experience during your recent interaction with our company, I can assure you we have a friendly and helpful team and this is completely out of character. Your feedback is valuable to us, and we take it seriously when our customers are not satisfied with our services. I assure you that we will take necessary actions to address the issues and ensure that we provide better service in the future. We take pride in our customer service, and we understand that your experience was unacceptable. We would like to extend our sincerest apologies to you and offer you free delivery if you would still like to order with us. We hope that you will give us another chance to serve you and demonstrate our commitment to customer satisfaction. Thank you for bringing this matter to our attention. Sincerely, Muri Hassan

Posted 1 year ago

“I have been waiting two weeks for a next day delivery for £18. The did not deliver on both data they said they would and I have had to repeatedly try and call them after cancelling a work person in the mean time. So far it’s not been a good experience and I am still waiting.”

Helpful Report

Posted 1 year ago

“Poorly managed and bad customer service.”

Helpful Report

Posted 1 year ago

“Dimensions completely misleading or wrong part supplied. No interest in correcting problem.”

Helpful Report

Posted 1 year ago

Hi David, As our product page says and as I explained to you by email, an 8mm x 27mm moulding is the correct moulding for 12x32mm - as the description on the product page states, sizes are nominal so vary by around 5mm in size, this is an industry standard sizing method. We emailed you examples confirming this on three other merchants websites. We offered to refund the order if you wanted to return it, you decided not to. Best regards, Onur E-Commerce Manager

Posted 1 year ago

“Terrible delivery service. My second time having a delivery from Fulham Timber and they give you no warning of when the delivery will turn up so it's impossible to plan. On both occasions, the delivery has been on a different day to the one I was told to expect it - and I was called only 5 minutes before it arrived, from the delivery drivery.”

Helpful Report

Posted 1 year ago

“Ordered some wood for a project but it was not the size in the description which meant having to redo plans.”

Helpful Report

Posted 1 year ago

“Order was delivered as it should. But my client changed his plans and changed size of decking. From 40 decking boards I used 20 and I via telephone to be changed. My new order with longer boards was delivered and old boards was taken to their warehouse. Its been more than a year and I still didn’t get my money back. Person who Was contacted few times was Ben. Unfortunately no response”

Helpful Report

Posted 1 year ago

“Avoid this seller if you don’t want high blood pressure Customer service was the WORST I’ve ever experience. Called them 5 times in delivery day to raise delivery issue (only delivered a third of the ordered quantity) they promised to call back every time. What a lie! Quality of deck boards were not acceptable at all. I ordered 69 pieces of 4.2m and 4.5m lengths. A few broken, and most importantly, finish of the board on one side (the grooved side) were very, very rough. Similar to the cheapest of the gravel boards. Had I read their customer reviews before ordering I would NOT have bought from them in a million years. Trust other frustrated reviews like me, take your business elsewhere.”

Helpful Report

Posted 2 years ago

“Easy to order but quality of wood was bad as it arrived damaged. Delivery instructions were not carried out as instructions sent with order. Driver was very unhelpful. I sent 3 messages with images explaining my disappointment and asking for compensation but didn’t get a reply. Absolutely dreadful service.”

Helpful Report

Posted 2 years ago

“I ordered 4 Oak sleepers from Fulham Timber. None of the 4 were acceptable either twisted bowed or split. Items returned and still waiting for a refund. Online order- struggled to find the a number to call to complain and then passed around without anyone taking responsibility to sort it out”

Helpful Report

Posted 2 years ago

Hi Neil, Thank you for your review, we value your feedback. I'm sorry to hear that none of the 4 pieces of oak delivered were acceptable. I issued a refund on your order within 5 minutes of receiving your email confirming the sleepers had been collected. The best number to call, should you decide to try us in the future is the number on the top left of the website, alternatively, you can email online@fulhamtimber.co.uk. Best regards, Onur Levent E-Commerce Manager

Posted 2 years ago

“I am not happy at all. Everyone of the 2x6 lengths is warped. I needed straight wood to build a roof. Is this normal, if not I would like to exchange 8 of them for straight ones Please let me know”

Helpful Report

Posted 2 years ago

Fulham Timber is rated 4.4 based on 469 reviews