Fulham Timber Reviews

Name: Fulham Timber
Address: Unit 9 Ellerslie Square Industrial Estate, Lyham Road, London, London Borough of Lambeth
Rating: 4.39

4.4 Rating 571 Reviews

83 %

of reviewers recommend Fulham Timber

4.4

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Fulham Timber 5 star review on 6th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivered on time. Good quality timber. Reasonably priced.”

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Posted 2 years ago

“NEVER ORDER FROM THEM. I ordered 350kg of gravel and sand, around 15 bags in total. Not only was the driver incredibly rude to my partner when dropping off but every single bag had a hole in it! The driver even needed to use our mop bucket for some of the gravel because the bags had broken. Really poor service and, quite literally, the only thing I need from a gravel bag is for the bag not to be broken so I can carry it. When I tried to contact Fulham Timber to discuss my complaint they ignored me. Never again.”

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Posted 2 years ago

“Thank you for delivery”

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Posted 2 years ago

“Excellent fast service and good quality material.”

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Posted 2 years ago

“Quality products alongside good speedy service.”

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Posted 2 years ago

“I needed a hardwood board cut. I called in advance to check whether they could do it. I was told Fulham Timber could, but the guy who does the cutting would be going on holiday for a week on Monday, so I needed to come in as quickly as possible (within the day). I got there within the hour. When I walked in the shop, I spoke to a rep and told her that I was here to get the board cut. I was immediately told it wouldn't be possible because the guy had gone on holiday. I told her about the call - her colleague then flatly and rudely repeated that the guy was on holiday. That was it. There was no apology for dragging me across London (I had to get a cab to get there in time) or for wasting my time in the middle of a working day. In fact, of the five employees in the shop, not one even bothered to make eye contact. I think anyone who had bothered to call and check in advance that a service would be available would be insulted to have their time wasted like this. I do not recommend Fulham Timber.”

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Posted 2 years ago

Dear Rick, We would like to express our sincere apologies for your unpleasant experience during your recent interaction with our company, I can assure you we have a friendly and helpful team and this is completely out of character. Your feedback is valuable to us, and we take it seriously when our customers are not satisfied with our services. I assure you that we will take necessary actions to address the issues and ensure that we provide better service in the future. We take pride in our customer service, and we understand that your experience was unacceptable. We would like to extend our sincerest apologies to you and offer you free delivery if you would still like to order with us. We hope that you will give us another chance to serve you and demonstrate our commitment to customer satisfaction. Thank you for bringing this matter to our attention. Sincerely, Muri Hassan

Posted 2 years ago

“This was my first time ordering with Fulham Timber and I'm extremely pleased with the service, but more importantly the quality of the products! I had specified minimum lengths for most products as the timber was going to be used to build a loft bed and all was received of the correct lengths. The joiner who built the bed was equally pleased with quality. I'm a designer and specify materials on a daily basis and will definitely be using Fulham Timber again.”

Fulham Timber 5 star review on 30th March 2023

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Posted 2 years ago

“Reasonable prices and excellent service. Delivered early morning on the scheduled date.”

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Posted 2 years ago

“Good service with the information that the items ordered was out of stock. Was not updated and the delivery turned up with out confirming, luckily someone was at home.”

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Posted 2 years ago

“Brought 20 treated 4 x 2 for use as a deck base. They arrived on time, good quality, and the delivery driver was really helpful. A good experience buying from Fulham Timber will do so again in the future.”

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Posted 2 years ago

“recommended Fulham Timber for DIY project Responsible and helpful”

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Posted 2 years ago

“Used Fulham timber for over 10 years and they never disappoint. Recently moved out of London and their delivery service does not disappoint either!”

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Posted 2 years ago

“Easy to order, quick delivery , very helpful delivery man, good quality timber in a nut shell perfect all round”

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Posted 2 years ago

“Good service good quality”

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Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

“Good quality sturdy wood with minimal cracks and bend on long (4,8m) pieces. Quick delivery with attentive and helpful staff. Easy comms with customer support.”

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Posted 2 years ago

“First experience of ordering with FT has been excellent. Easy order process online, plywood supplied is excellent quality unlike many of the big box DIY stores. Friendly helpful driver, will definitely use again.”

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Posted 2 years ago

“Great material, great customer service and efficient delivery!”

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Posted 2 years ago

“I have been waiting two weeks for a next day delivery for £18. The did not deliver on both data they said they would and I have had to repeatedly try and call them after cancelling a work person in the mean time. So far it’s not been a good experience and I am still waiting.”

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Posted 2 years ago

“Prompt delivery and good value”

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Posted 2 years ago

Fulham Timber is rated 4.4 based on 571 reviews