Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 6,577 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 6,577 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“Fast and efficient”

Helpful Report

“Very thankful for the professional, friendly and efficient technician Csaba, who came to my rescue this week. He took the time to explain the process to me and then once he'd completed the removal of the wrong fuel he made sure that I had refuelled and checked that my vehicle was able to be driven safely before he left me. I only had to make one phone call and Fuel Fixer's system swung into action, taking care of everything and helping me get on my way again. Fuel Fixer definitely gets full marks from me !”

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“Quick efficient very happy with the service provided, Also gave good advice on what to do afterwards”

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“Very good service would recommend them”

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“Such a load off of my mind .... fast and officiant help ..... so polite (Robbie) and after I felt like crying for being so silly, Fuel Fixer calmed my nerves and got my vehicle in the road again in no time at all ..... thank you so much ....”

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“Excellent thank you for the getting me back on the road.”

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“Very good service but expensive”

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“Excellent services...Response was very quick but charges too also high!”

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“Prompt service,they arrived when they said they would,the whole job was completed in just over an be hour and I was on my way,Many thanks to the engineer”

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“Staff member who answered the telephone call for help, struggled with poor computer systems being slow to load Including the telephone system or telephone line that was poor (such that it made getting correct data re credit card details very difficult). Made whole aleady difficult situation at a motorway fuel station very stressful. The operative who attended the vehicle was very experienced and good at his job. We were told it would take an hour to get someone to our vehicles and that proved to be correct. We probably did the right thing in not moving or switching on the engine at all due to the advice of the fuel station staff. No such advice was given or was possible from your teleh9ne centre staff”

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“Very good turned up on the time I was told the guy did his job car running all good saved our day 👍 👏”

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“Other than being quite late for the arrival time proposed, the service was very good. Every time I phoned, I was greeted with a live response (rather than an answering machine) and the people were responsive, polite and helpful.”

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“Excellent, prompt and friendly service”

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“Came out quick and completed all remedial work”

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Thank you for your review. We are pleased we could attend quickly and complete the work efficiently. Warm regards, Fuel Fixer Ltd.

“The engineer was excellent. Arrived quickly, worked efficiently, supportive & very encouraging. He earned the 5 star rating. One complaint, is against the person who received my call He quoted a price. but on completion I was charged much more than I was quoted.”

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“After an initial wait, the process was very successful. The operator was very helpful and polite.”

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Thank you for your review. We are pleased the service went well. Warm regards, Fuel Fixer Ltd.

“Made the mistake of putting Diesel into my petrol hybrid. Joe attended within the hour and had a task on his hands as I'd driven the car a couple of miles (I now know this is not a good idea) He was amazing and got me up and running. A couple of days since it happened and car is running fine. Pricing was clear and service from initial call to completion was great. Hopefully I don't need to use them again but would highly recommend :-}”

Helpful Report

Thank you for your kind comments. We are pleased the service met your expectations and appreciate your recommendation. Warm regards, Fuel Fixer Ltd.

“Great service and very friendly staff”

Helpful Report

Thank you for your feedback. We are glad you had a positive experience. Warm regards, Fuel Fixer Ltd.

“I phoned fuel fixer early afternoon. I was told if I wanted a drain that day it would cost over £600.If I could wait until the next day it would cost £380. Of course I waited until the next day. I was told the fix would be a drain, then something to do with cleaning the tank and the fuel feed to the engine. The engineer that came was very efficient. When he finished the drain I asked him what else needed to be done. He said there was nothing else to do and gave me 10 litres of diesel to get me to a garage. I think £380 pounds for a drain which took less than an hour is extremely excessive.”

Helpful Report

Thank you for your review. We are sorry that you feel that the price was too high but we see from the job sheet that the job was done on the 18th and that we have not heard from you since, meaning that the job was done fully i.e you got the service that you were charged for. The time on the job is never just the time on scene but has to include the time it takes to get to each customer, and the cost also includes VAT which we have to charge as we are a very successful company. Per the job sheet and receipt you were given £20 worth of fuel - sometimes it can seem like less as the tank is obviously completely empty when we have drained it, whereas it would usually have 5-10 litres left when your fuel gauge is saying "empty"! Hope all is well. Kind regards Aftercare Team Fuel Fixer Limited

“Excellent repsonce time & service by mechanic who attended. I would question the fee charged albeit theres no other option...!”

Helpful Report

Thank you for your feedback. We are pleased you were happy with the response time and the service provided. Warm regards, Fuel Fixer Ltd.

Fuel Fixer is rated 4.8 based on 6,577 reviews