Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,089 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

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“Expensive mistake from myside, but thank you very much to Ryan on your helpline, he speedily got a technician out to my car, within 45 minutes, all fuel tank and system had been drained and the car started, no problem. Over the weekend I did a further 300 miles with no lasting effect. Thank you.”

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“Responded very quickly and would recommend.”

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“Technician was compotent, polite, and explained everything he was doing and why. Only complaint is that the van says "when you put the wrong fuel in your car, and now all my neighbours know I am an idiot 😂.”

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“Brilliant people very quick to attend”

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“This Compnay should be on the “Rip off Britain” list of companies, that folk should avoid. The “smash and grab” prices, for people potentially in vulnerable position is awful to witness. The operator that came to my call out added insult to injury by skimming off another 20 quid on top of the agreed price. I called fuel fixer to complain about this dishonesty. They never got back o me or did anything about it. ( the response of the operator was he had to “add a bit extra”. Nonsense. Nonsense tank was clearly barely 20 quid petrol let alone the 40 he took without advising or giving receipt.”

Helpful Report

Hi Sheelagh, Thank you for your feedback, and I'm truly sorry to hear about your experience. It’s disappointing to learn that you feel our pricing and service fell short of your expectations. We take transparency very seriously and expect our operators to communicate clearly about costs. In your case, it was necessary to use more fuel than expected to flush through the system - perhaps this could have been explained more clearly. When we drain a fuel tank, we take it to a lower level than it has been since it was new! For this reason, although we put in the £20 of fuel as agreed, it might not register on the gauge at the same level it does when you put in £20 at the petrol station - this is because the deficit of fuel is greater to begin with. We appreciate that paying for a misfuel incident isn't cheap - you've paid for the wrong fuel, have to pay to have it removed, and again fill up your tank - but the price that you were charged is a very low price, and there was no attempt to rip you off or abuse your position. It seems that you were at a petrol station and we were with you in about 40 minutes, so hopefully you were not in a vulnerable position during that time. Best regards, Aftercare Team Fuel Fixer Limited

“Amazing service!Joe was a lovely guy and did a great job sorting my car out.Thanks so much Joe.Its very much appreciated.”

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“excellent service. Operator took great care not to "injure" the classic car.”

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“Came on time and completed the job efficiently”

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“Excellent quick service and your mechanic was first class very professional”

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“I couldn't fault the man who came to me, he was very helpful and friendly ten out of ten. Hope not to use you again,but if need arrises then I wouldn't hesitate.”

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“Luckily I didn't have to wait too long, Jonathan was friendly and dealt with the problem, car going fine. I can recommend.”

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“The chap got to us quickly and got us running quickly, so can't fault what they do. Just don't expect to get much/any change out of £450”

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“The guy that came around lacks competence. He could not restart the van and made no conscious effort to fix the problem. Just giving excuses”

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Hi Kayode, Thank you for your feedback, and I'm sorry to hear about your experience. We strive for competence and professionalism, so it’s concerning to learn that you felt our technician did not meet these standards. For this reason the job sheet was reviewed. Per this data there was a problem with your battery and we asked that you get this sorted out as we were not able to see if the vehicle would start. You have not gotten back in touch with us. The technician has done over 1100 jobs successfully, so is far from incompetent. Best regards, Aftercare Team Fuel Fixer Limited

“My initial call to your HQ was handled professionally and politely and I was given a full explanation as to the steps that would follow. Declan, the technician who resolved the issue was superb. He drained the tank and fuel lines and was thoroughly professional.”

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“the technicien arrived on time , very nice communicative and well dedicate to his job , he explained to me the problem and the cause , the maintenenace time was fast which highly appreciated .”

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“Fantastic service by these guys. Got me out of a fix”

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“I wouldn't recommend you guys to anybody. You drained my fuel which didn't need to be done charge £708 and the problem is still there and I've had no response to the phone calls I've made to get it sorted. I have it all on CCTV the tech never did a diagnosis on the car just stole my £60 of diesel. Complete rip of company. DO NOT USE Also customer service rubbish”

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“To expensive and was trying to rush me over the phone .just wanted to take my card details .”

Helpful Report

Hi Chura, Thank you for sharing your experience, and we apologize for the frustration you feel. It's disappointing to hear that you felt rushed during your call and that our approach seemed overly aggressive. We strive to make every interaction seamless and respectful. For this reason, the call was listened to. In fact, the price charged matched a 2021 price based on a similar earlier incident, so it was a lot lower than our current prices. The sales personnel asked for the card details only after 9 minutes, and a total of four times until you agreed with the price and booking after 14 minutes. Each time he asked for the details, you questioned the price, so he took the time to repeat the procedure and why the price was what it was. Throughout the call, the sales personnel was courteous, explained things clearly to you, and did not in any way sound like he was rushing you or forcing you to book with us. Best regards, Aftercare Team Fuel Fixer Limited

“Bela was absolutely brilliant Polite Knowledgeable And got me back on the road with the hour. Can't say thank you enough.”

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“Having waited four a half hours for the RAC and been told it would be at least another three and half hours, I was absolutely amazed when Fuel Fixer arrived within 10 minutes of me calling them out. Everything was sorted within thirty minutes. Fast, professional and friendly service.”

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Fuel Fixer is rated 4.8 based on 5,089 reviews