Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,532 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,532 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived before the approx time given when booking the service. The Drainer, Szilard, was extremely competent and efficient.”

Helpful Report

Thank you! We’re glad Szilard arrived early, worked efficiently, and did a good job! Best wishes, Aftercare Team Fuel Fixer Ltd.

“Quick excellent service and felt comfortable..great job”

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Thank you! We’re glad we could make such a positive impression. Warm regards, Aftercare Team Fuel Fixer Ltd.

“Very prompt and professional Michal was great.”

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Thank you for your review. We’re glad Michal’s service was prompt and professional! Best wishes, Aftercare Team Fuel Fixer Ltd.

“Prompt attendance and back on the road within 1 hour. Excellent service”

Helpful Report

Thank you! We’re glad we could get you back on the road quickly. Best regards, Aftercare Team Fuel Fixer Ltd.

“Great response time and very helpful. Thanks”

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Thank you. We’re pleased we could provide prompt assistance! Kind regards, Aftercare Team Fuel Fixer Ltd.

“All done on the same day. Thank you very much!”

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Thank you for your feedback. We're pleased we could help! Best wishes, Aftercare Team Fuel Fixer Ltd.

“An absolute pleasure to deal with. Fast, efficient and extremely competent.”

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Thank you for sharing your experience. We’re glad we could provide efficient and professional service! Best wishes, Aftercare Team Fuel Fixer Ltd.

“Okay service but expensive”

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Thank you for your feedback..! We understand that quality service can come at a higher price, but we're glad you found it satisfactory. Your support means a lot to us! Warm regards, Team Fuel Fixer

“Excellent service and advice.”

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Thank you for your review, Sarah! We're glad to hear that you found our service and advice to be excellent. Warm wishes, Team Fuel Fixer

“Initial enquiry to Fuel Fixer was dealt with compassion at what was a stressful time, your operative attended in 30 minutes, a charming and professional man who soon had the problem resolved. I do highly recommend this company, if you make the same mistake and put in the wrong fuel for the vehicle.”

Helpful Report

Thank you for your feedback! We understand how stressful such situations can be, and we're delighted that our operative was able to provide quick and compassionate support. Your recommendation means a lot to us! Best wishes, Team Fuel Fixer

“The cost for less than an hours work is extortiinate”

Helpful Report

Thank you for your feedback, Lynne. We understand your pricing concerns and appreciate you sharing your thoughts with us. The fact that the job could be done in such a short time is due to the expertise and experience of the engineer, and that's worth paying for. As far as we can tell, your car is now operational, and thus our job is done. Warm regards, Team Fuel Fixer

“Great service”

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Thank you for your feedback, Mohammad! We’re glad to hear you were satisfied with our service. Your support means a lot to us! Best wishes, Team Fuel Fixer

“Lovely man”

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Thank you for the feedback, Caroline! We're happy that you found our team member to be so personable. It’s always our goal to provide not just great service but also a friendly experience. Warm regards, Team Fuel Fixer

“Pricing wasn't very clear. Thought it was going to be £330, but with fuel, the optional cleaner fluid (£30) and VAT it was closer to £450. Annoyed is an understatement. Was also told the whole system would be checked in that price, but they did nothing of the sort.”

Helpful Report

Hello Nick, Thank you for your feedback. We're sorry to hear that you found the pricing unclear and felt that the service did not meet your expectations. Due to your comment, the call was listened to and VAT was definitely stated as part of the pricing, and the additive is an optional extra that the engineer might recommend ie it is not part of the booking call. We do appreciate you bringing this to our attention, though - we will work on making things clearer. Warm regards, Team Fuel Fixer

“I phoned and received a prompt answer. Explained my situation and unfortunately as I had driven 100 feet to make the phone call ( aware not meant to use mobiles in petrol stations) I was told the job would take longer as a more detailed clean would be required due to the wrong fuel being pulled through- so they would now have to do from the front of vehicle. They explained that it is a cheaper and easier job when they just have to drain the tank and would cost £150 including VAT but as it was too late I would now have to pay £378 due to increased work and this taking up to an hour to complete. The van took 20 minutes to get to me which was fantastic but then he told me that as I’d driven only 100 foot and being a hybrid car it would have used the electric- so just drained the tank taking 20 minutes. No extra work required and yet still £378 charge. Yes it was my fault but having been so descriptive over the charging and then being charged the higher amount leaves a very sour taste. Would certainly not recommend this company as felt I’d been ripped off!”

Helpful Report

Hello Mel, Thank you for sharing your experience. It sounds like there was some misunderstanding about the service and the pricing, which we regret. We aim to ensure clarity from the start regarding our processes and fees. Your input is invaluable to us for improving our services. Best wishes, Team Fuel Fixer

“Great service, quick, helpful, understanding people. Superb.”

Helpful Report

Thank you for your review, Robert! We're thrilled to hear that our team's quick, helpful, and understanding service left a positive impression on you. Your satisfaction means a lot to us! Best wishes, Team Fuel Fixer

“Lovely guy came made me at ease”

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Thank you for your lovely feedback, Sue! We're thrilled to hear that our team made you feel at ease during your experience. Your comfort is our priority! Best wishes, Team Fuel Fixer

“He was brilliant and so helpful”

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Thank you so much for your review, Lesley! We’re gladd to hear that our team was brilliant and helpful. All the best, Team Fuel Fixer

“Technician turned up on time, assured me it was an easy thing to fix. I shouldn't stress. He was polite and did the job quickly. Thank you.”

Helpful Report

Thank you for your feedback, William! We’re glad to hear that our technician was punctual and provided you with a quick and reassuring fix. Your satisfaction means a lot to us! Warm regards, Team Fuel Fixer

“Was in time and proffesional”

Helpful Report

Thank you for your positive review, Robert! We’re delighted to hear that our team was both timely and professional. Best wishes, Team Fuel Fixer

Fuel Fixer is rated 4.8 based on 5,532 reviews