Fuel Fixer Reviews

Name: Fuel Fixer
Address: Fairway House, Portland Road, East Grinstead, Fairway House, Portland Road, East Grinstead, West Sussex
Rating: 4.78

4.8 Rating 5,532 Reviews

95 %

of reviewers recommend Fuel Fixer

Company Reviews

Metrics

Info

4.8

Based on 5,532 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Fuel Fixer:

Fuel Fixer Ltd is a 24/7 Nationwide rapid response wrong fuel drain service with the intention of having you up and running, no mess no fuss.
Whether you are stuck at on a petrol station forecourt, or on the side of the road we can usually have someone out to you quickly and have you back on the road in minimal time.

Visit Website

Phone:

08000159564

Email:

enquiries@fuelfixeruk.co.uk

Location:

Fairway House, Portland Road, East Grinstead,
Fairway House, Portland Road, East Grinstead
West Sussex
RH19 4ET

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a rave review for this company but after I discovered that the £10 of petrol he puts in from his can is not £10 at all - or at least not from pump rates - he empties thé csn in your petrol tank and then gets you to fill it up - that comes to £10 at the pump but I think some is poured into his tank before he gets to you... I would also Google other company's - AA offer this service too, wish I'd known than before I panicked into using this company.”

Helpful Report

Good morning - we are glad to hear that all was "rave", except, it seems, a misunderstanding over the fuel. When your fuel gauge is telling you that your tank is empty, there can be anything between 5-10 litres of fuel still in the tank, not registering on the sensor. When you then add £10 of fuel, you will notice a difference on your gauge, as you are adding £0 on to the existing 5-10 litres. When we completely drain your tank, there is nothing left in it, meaning that when we only add £10, it doesn't really show up. There's enough to start the vehicle and move it a little way, but you will have to put more fuel in. We always advise that any customer top up their tank, as this dilutes any residual contamination. So, it is not the case that less fuel was put in than you paid for at pump price, only that it looks less as you are used to a different picture. This is a common misunderstanding. Kind regards, Aftercare Team Fuel Fixer Limited

“Professional and polite made to feel at ease”

Helpful Report

Thank you for your feedback, David! We’re glad to hear that you felt comfortable and appreciated our professionalism and politeness. Warm regards, Team Fuel Fixer

“A very good and very quick service. Good help on the phone and the engineer who came out was top class.”

Helpful Report

Thank you for your review, Lee! We're thrilled to hear you received quick service and that our engineer (Andor) provided top-notch assistance. It's always our goal to deliver great service, and your feedback really motivates us! Best wishes, Team Fuel Fixer

“very happy the gentleman was very pleasant & courteous”

Helpful Report

Thank you for your review, Colin! We’re glad to hear that Gabor made a positive impression with his pleasant and courteous attitude. Warm regards, Team Fuel Fixer

“They charge me too much, £418, for fuel drain, I called other company, they ask for£206. and when I try to cancel my service with them, they refuse to cancel it.”

Helpful Report

Hi Maan, Thank you so for your review, but this does not reflect the matter. You called in, had a price with VAT quoted, and you accepted that price. Over 45 minutes later, you called and had a 1-minute conversation in which you stated that you had just seen the text (sent as confirmation at the time of booking, ie 40 minutes before), and felt that the price was too high. You then wanted to cancel. At that point, the engineer was less than 20 minutes from your door, and you were told that we would not be willing to cancel. Had we agreed and cancelled, the deposit would have been lost per our Terms and Conditions. You acknowledged this and that was that. You did not make it known to us that after booking with us, you had continued to call around and had found somewhere cheaper. At the end of the day, we did a good job in sorting your vehicle out. You, per the job sheet, agreed with this and were willing to leave a positive review. In the review that you left, your only issue is with the price, but you were made fully aware of this before we booked you in! Best wishes, Team Fuel Fixer

“The engineer was very professional and efficient”

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“5 Stars. The advisor when I called call was very good at explaining the process and answered my questions in a efficient professional manner. The mechanic who sorted the problem out was equally very good. He explained the process and answered all the questions professionally.”

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“Very prompt response and reassurance . Explained what the problem was and what needed doing . Advised further re what to do ie fill up with fuel and change filter.”

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“Courteous and efficient.”

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“Prompt, quick, efficiently done and helped me feel a little better about my costly mistake. Thankyou”

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“Efficient & quick service, the operative that attended was a really nice knowledgeable guy. service is over priced for what's involved but it needed to be done. In terms of customer service 10/10.”

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“Service was prompt, efficient and friendly. Very pleasant technician”

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“Excellent, faultless service with a rapid response by a polite engineer.”

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“I am over the moon with the service from andreas really worked hard and saved my car i just want to thank him for his hard work 5* from me”

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“Driver arrived on time, very knowledgable and friendly, and got the work done in quick order. Very polite and a pleasure to deal with.”

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“Fast and efficient. Finished in about 40 minutes.”

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“Excellent service. The gentleman whom responded to my problem was brilliant. Even stayed whilst I took my bike for a short run to make sure that everything was ok. Very friendly and helpful”

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“Very prompt with my problem, the guy who was called out explained fully what he was doing, if i do have a complaint, the.price nearly £700 i thought was expensive.”

Helpful Report

Thank you for your feedback, Derryl! We're pleased to hear that our technician was prompt and thorough in explaining the process. We understand your concern about the price, as some repairs can indeed be substantial. We strive to be transparent about our pricing and ensure you receive the best service possible. Please know that your input helps us improve and we value your thoughts. Warm regards, Team Fuel Fixer

“Turned up quickly, and a nice bloke and very effective”

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“Great service with all concerned very helpfull engineer please convey my thanks.”

Helpful Report

Thank you so much for your review, Antony! We're thrilled to hear that you had a great experience with our service and that our engineer made a positive impression. We will certainly pass along your thanks! Warm regards, Team Fuel Fixer

Fuel Fixer is rated 4.8 based on 5,532 reviews